Splicecom S8000/718 Installation & Maintenance Manual page 252

Installation and Maintenance Manual
Please refer to the Working with Dial Plans section from page 130 for further details on creating a Dial
Plan entry.
Route external calls to the Auto Attendant
To route an incoming DDI number to the Auto Attendant a DDI Plan entry should be created with !AA or
!AutoAttendant entered in the Translate To field, similar to these examples:
Please refer to the Working with DDI Plans section from page 188 for further details on creating a DDI Call
Plan entry.
Routing a Department call to the Auto Attendant
If a call to a Department is not answered the caller can be presented with the Auto Attendant instead of
being forwarded to voicemail. The Max No Answer Time before Voicemail option must be set as
described on page 235.
1 In Manager select Departments
2 From the Departments list select the Department required
3 Select the Voicemail page
4 Within the Voicemail Target field enter !AutoAttendant.
Creating an Auto Attendant for a Company
Each Company configured on the maximiser system can have a separate Auto Attendant as follows:
1 In Manager select Manage Company
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Working with Voicemail
Installation and Maintenance Manual v4/0615/10