Splicecom S8000/718 Installation & Maintenance Manual page 110

Installation and Maintenance Manual
If the Forward on Busy number is not answered within the original User's No Answer Time the call
will be routed to the original User's voicemail, no further forwarding occurs.
If the Forward on Busy number is busy and Forward on Busy is set for that extension the call will be
forwarded on.
If the Forward on Busy number is busy and Forward on Busy is not set for that extension the call will
be routed to the original User's voicemail.
If the Forward on Busy number is a Department extension number and is not answered and is
routed to voicemail this will be the Department's voicemail not the original User's voicemail
If an external Forward on Busy number has a voicemail service, eg a mobile, and this voicemail
service answers the call no further forwarding will occur.
A broken dial tone on the User's handset may indicate that Forwarding has been set.
Turn off Forward on Busy
1 In Manager select Users
2 Select the User you wish to configure
3 Select the Telephony page
4 From the Forward on Busy list box select None
5 The Forward on Busy To number can remain for future use
6 Select Update or Apply when ready
Setting Forward on No Answer
1 In Manager select Users
2 Select the User you wish to configure
3 Select the Telephony page
4 From the Forward On No Answer list box select one of the following:
a Internal&External - calls to the User's extension number and DDI will be passed to the Forward
On No Answer To number if a call is not answered within the User's No Answer Time.
b Internal – internal calls to the User's extension number and DDI will be passed to the Forward
On No Answer To number if a call is not answered within the User's No Answer Time. External
calls will be passed to voicemail, if enabled, if a call is not answered within the User's No
Answer Time.
c External – external calls to the User's extension number and DDI will be passed to the Forward
On No Answer To number if a call is not answered within the User's No Answer Time. Internal
calls will be passed to voicemail, if enabled, if a call is not answered within the User's No
Answer Time.
5 In the Forward on No Answer To field enter the number to which calls should be routed when this
extension is not answered. This can be an internal extension or an external number eg a mobile
number. To forward calls to a Department precede the extension number with a colon eg :8000
6 Select Update or Apply when ready.
The amount of time a User's extension will ring before it is considered not answered is determined by
the User's No Answer Time field as described below on page 107.
Calls to this extension will now be forwarded after the User's No Answer Time and the following will take
effect: -
106
Configuring system functionality
Installation and Maintenance Manual v4/0615/10