Splicecom S8000/718 Installation & Maintenance Manual page 239

Installation and Maintenance Manual
Transfer to Voicemail
If a User wishes to be able to dial directly to a Department's voicemail or to transfer a caller to a
Department's voicemail this can be done either via their PCS 58x/57x/56x/55x, PCS 410/400, PCS 100, PCS
60 or PCS 50, or via a Dial Plan entry similar to the following examples:
The exclamation mark (!) in the Translate To field = Go to Voicemail.
Routing Department calls to voicemail
If calls to a Department are to be routed to voicemail, to allow callers to leave a message, the Max No
Answer Time Before Voicemail option must be set as follows.
1 In Manager select Departments
2 Select the Department required
3 Select the Telephony page
4 Within the Max No Answer Time Before Voicemail field enter the number of seconds that a call will
ring for the Department before being passed to voicemail. This time must take into account the
amount time of required for the call to ring around the Distribution Group and Alternate
Distribution Groups if configured.
5 Select Update or Apply when ready.
Please note that the Voicemail Enabled field must be ticked to allow callers to be automatically transferred
to voicemail after this time (please refer to the Enabling voicemail section from page 233 for further
details.)
Working with Voicemail
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