Leaving A Message - Splicecom S8000/718 Installation & Maintenance Manual

Installation and Maintenance Manual
Specifying the Call Server providing voicemail functionality
The Current Home field within the User's General page determines which Call Server is providing the
User with the voicemail service. This is relevant when a system consists of multiple Call Servers and it is
necessary to know which Call Server is storing the User's messages and to ensure the correct Call Server
is being used.
Configuring the Voicemail Enabled field via a Dial Plan entry
A User's Voicemail Enabled option can be enabled or disabled via Manager as described above or via a
Dial Plan entry.
The following diagrams give example Dial Plan entries that can be created to enable or disable a User's
Voicemail Enabled field.
The Translate To fields are empty as the Dial Plan entry will only enable or disable the Voicemail Enabled
option for the User on whose handset this short code is dialled. On dialling these short codes a recorded
message will be played confirming that this option has been enabled or disabled.
For further information please refer to the Working with Dial Plans section from page 130.

Leaving a Message

If voicemail has been configured for a User, callers to a User's extension or DDI number will automatically
be transferred to voicemail if the User's extension is busy or not answered within the User's No Answer
Time.
Callers will be played the default message – "There is no one is available to take your call at the moment.
Please leave a message after the tone." followed by a beep. Callers will be given 5 minutes to record a
message. If no sound is heard for 10 seconds the caller will be automatically disconnected. If the caller
pauses during the message for 10 seconds the call is ended.
A caller can interrupt the greeting by pressing #.
If the caller hangs up without leaving a message the User will not receive a blank message.
Working with Voicemail
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