Working With Voicemail - Splicecom S8000/718 Installation & Maintenance Manual

Installation and Maintenance Manual

Working with Voicemail

Embedded voicemail
Embedded voicemail can be run from a S8000, S716, 5100 and 5108 Call Server, 5500 Network Service
Gateway, 4100 Call Server or 4140 Remote Call Server and provides standard voicemail and auto attendant
facilities. All configuration is performed via Manager.
A S8000 Call Server supports up to 250 simultaneous connections (2 of which are provided with the
S8004 licence) and up to 1200 voicemail boxes (8 of which are provided with the S8004 licence). The
amount of storage is determined by the size of the PC/server running the S8000 software.
A S716 Call Server supports up to 15 simultaneous connections (2 of which are provided with the
S716 licence) and up to 20 voicemail boxes (5 of which are provided with the S716 licence). The
amount of storage is determined by the size of the PC/server running the S8000 software.
A 5100 Call Server supports up to 16 simultaneous connections (4 of which are licensed on
shipment), 600 voicemail boxes (10 of which are provided as standard) and 1500 hours of message
storage.
A 5108 Call Server provides up to 8 simultaneous connections (2 of which are licensed on shipment),
300 voicemail boxes (5 of which are provided as standard) and 500 hours of message storage.
The 5500 NSG supports up to 8 simultaneous connections (2 of which are provided on shipment),
300 voicemail boxes (5 of which are provided as standard) and up to 730 hours of message storage.
A 4100 Call Server provides up to 8 simultaneous connections and 30 hours of message storage
A 4140 Remote Call Server provides up to 4 simultaneous connections and 10 hours of message
storage
Voicemail messages are stored on the internal hard disk and require 0.5 MB of disk space for each 1
minute of message.
Voice Processing Application
The voicemail and auto-attendant application can also be run on a standalone Linux PC or server, or
Apple Mac PC or server. This is primarily for scenarios where more concurrent channels are required
and/or greater storage capacity is required. A VoicemailPort licence is required to support this facility, one
licence per channel required. Therefore, for example, if 24 concurrent Voice Processing channels are
required, 24 x VoicemailPort licences must be purchased. Please refer to the Installing Licences section
from page 20 for further information.
When running on a networked Linux PC or Server, the maximiser Voice Processing application has been
tested running up to 100 concurrent voicemail channels when hosted on an HP 2.8 GHz Pentium 4 PC
running 512 MB of memory.
Please note that the maximiser Voice Processing application is responsible for running the following;
Voicemail
Auto Attendant
IVR (ESP)
Call Recording
Meet Me Conferencing
Queue Entry & In-Queue Announcements
Music-on-Hold
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Working with Voicemail
Installation and Maintenance Manual v4/0615/10