Splicecom S8000/718 Installation & Maintenance Manual page 249

Installation and Maintenance Manual
To ensure the system is not victim to fraudulent use do not use "1234" or "12341234" as a Department's
Voicemail Access Code. Please use alternative codes to provide a greater level of security.
Accessing voicemail for a Department externally
A DDI number can be linked directly to voicemail so that User's can have direct access to Department
messages from an external location, eg their mobile, while working at home etc. This can be the same
number used to allow User's to access their voicemail externally as described on page 229.
If a User does not wish to enter the Access Code when ringing from their mobile or home number, for
example, as these are trusted locations, this number can be entered as a Voicemail Contact as follows:
1 In Manager select Departments
2 From the Departments list select the Department required
3 Select the Voicemail page
4 Select the Add Voicemail Contact button
5 In the Telephone Number field enter the number to be
matched with the incoming CLI, for example, the User's
mobile number.
6 From the Type list box select Telephone
7 From the Method list box select Access
8 Select Update or Apply when ready.
Please note that one or more Voicemail Contacts can be added to multiple Departments simultaneously
via Manager Assist>Configuration Aids>Department – Bulk Add Voicemail Contacts.
Using Voicemail Email
If a User wishes to be informed that a new message has been received for a Department via email the
following can be configured. Please note that the Voicemail Email facility must be set up first as detailed
on page 230.
1 In Manager select Departments
2 From the Departments List select the Department required
3 Select the Voicemail page
4 Select the Add Voicemail Contact button
5 In the Telephone Number field enter the email address to
receive the above messages.
6 From the Type list box select Email
7 From the Method list box select the delivery method required:
a None – a User can manually send a voicemail message to the email address by pressing 5 and
then 3 after listening to the message.
b Alert – inform the User of a new message via an email message
c Deliver – send the new message in an email message. The message will be marked as old on
the voicemail server and deleted after 7 days.
d Copy – send the new message in an email message. The message will still be considered a
new message on the voicemail server.
e Deliver and Delete – send the new message in an email message. Immediately delete the
message from the voicemail server.
f Deliver Link – send the new voicemail message in an email message and provide a link to the
voicemail server. The recipient will be required to enter the Department's extension number
Working with Voicemail
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