Splicecom S8000/718 Installation & Maintenance Manual page 251

Installation and Maintenance Manual
6 Repeat steps 2 to 6 to enter all options to be
available to the caller.
Using a Timed option
The Auto Attendant can contain an option that will wait 3 seconds for the caller to make a choice. If a
choice is not made the call will be automatically transferred to a specified number. This can be
configured as follows:
1 In Manager select Auto Attendant
2 Select the Add button
3 In the Name field enter a question mark (?)
4 In the Telephone Number field enter the extension number, User or Department name to which
the caller will be transferred.
5 Select Update or Apply when ready.
Record a Greeting Message
To record a greeting to announce the options available
to a caller a Dial Plan entry should be created with
!LeaveAAGreeting entered in the Translate To field,
similar to this example.
Please note that the greeting must be available on each
Call Server where calls are coming in on multiple Call
Servers.
Test the Auto Attendant
To test or use the Auto Attendant internally a Dial Plan entry can be created with !AA or !AutoAttendant
entered in the Translate To field, similar to these examples:
Working with Voicemail
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