Automatic Call Distribution
(ACD)
FEATURE
DESCRIPTION
SYSTEM
AVAILABILITY
OPERATING
PROCEDURES
Features and Specifications Manual
Automatic Call Distribution forwards any incoming trunk call (DIT, ANA, DID,
or CO Ring Transfer) to a selected ACD Group of Agents. An incoming call is
distributed to the ACD Group Agent that has been idle the longest. The ACD
feature has four distinct parts: Call Distribution, Agents and Supervisor
Function, Status screens and Management Information System (MIS) reports,
and Delay Announcement.
ACD is not used by The Electra Elite 48 system.
Terminal Type:
All Multiline Terminals
Required Components:
MIFA-U10
KMA(1.0)U for ACD
VRS(4)-U10 ETU for Delay Announcement.
Refer to the Automatic Call Distribution Manual.
A-19
A - 57