Automated Service Request (Call Home); Electronic Service Agent; Error Messages; Troubleshooting By Symptom - Lenovo System x3250 M5 Installation And Service Manual

Viewing the test log results and transferring the DSA collection
Use this information to view the test log results and transferring the DSA collection.
To view the test log for the results when the tests are completed, click the Success link in the Status column,
if you are running the DSA graphical user interface, or type :x to exit the Execute Tests menu, if you are
running the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the DSA interactive menu.
• If you are running the DSA graphical user interface (GUI), click the Success link in the Status column.
• If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select
completed tests to view the results.
You can also send the DSA error log to Lenovo support to aid in diagnosing the server problems.

Automated service request (call home)

Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error
is detected.
These tools can help Lenovo Support speed up the process of diagnosing problems. The following sections
provide information about the call home tools.

Electronic Service Agent

Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems directly to Lenovo Support.
You can also choose to collect data manually. It uses minimal system resources, and can be
downloaded from the website. For more information and to download Electronic Service Agent, go to
http://www.ibm.com/support/esa/.

Error messages

This section provides the list of error codes and messages for UEFI/POST, IMM2, and DSA that are
generated when a problem is detected.
See Appendix B "UEFI (POST) error codes" on page 533, Appendix A "Integrated Management Module II
(IMM2) error messages" on page 283, and Appendix C "DSA diagnostic test results" on page 549 for
more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C "DSA diagnostic test results"
on page 549 for information about testing the server and "Running DSA Preboot diagnostic programs" on
page 126 for additional information about running DSA Preboot program. For additional information to help
you solve problems, see "Start here" on page 109.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
Step 1. Check the system-error LED on the operator information panel; if it is lit, check the light path
diagnostics LEDs (see "Light path diagnostics" on page 115).
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Chapter 4 Troubleshooting
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