Selecting The Real Time Set Up Parameters - Comdial DXP Plus Manual

QuickQ Management Information
The System Agent Status window
shows the following items:
•
group number,
•
Numbers of Agents in that group
currently available,
•
number of Agents on incoming calls,
•
number of busy Agents,
•
number of Agents on outgoing calls,
•
number of Agents who are logged out from
that group,
•
number of abandoned calls,
•
grade of service being offered to callers.

Selecting The Real Time Set Up Parameters

The system also makes a real time setup option available. With it, Group Supervisors can set a threshold
time for incoming calls, outgoing calls, and busy status. When an Agent exceeds the threshold time, the
system highlights his or her name with the color red on the real time report screen.
1. Pull down the Management Info. menu and select the Real Time Set-up option. The Real
Time Parameter Set up window appears (Refer to Figure 5-2). To move from field to field, use the
key or press Enter. After editing the parameters, select Save-To-Disk or press
saves the changes and closes the window automatically. If no changes are necessary, press Esc or
double click on the close box to exit.
5-2 QuickQ Management Information
The System Line Status window
shows the following items:
•
group number,
•
number of available lines,
•
number of calls waiting on the lines for the group,
•
number of calls which are over the alarm threshold,
•
number of outgoing calls,
•
number of incoming calls,
•
oldest call in the system,
•
mode of operation.
Figure 5-2. Real Time Parameter Setup
GCA70-271
Tab
. The system
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