Operating As An Agent; Answering Automatically; Answering Manually; Wrapping Up A Call - Comdial DXP Plus Manual

GCA70-271

Operating As An Agent

Answering Automatically

In the automatic answer mode, with a headset enabled, when a call arrives at your telephone, you receive
a warning tone and the system automatically connects the call. Speak into the mouth-piece of the headset.
The display shows the call sub-group and the length of time the caller waited to be connected.
Sub-Group Name: 01:20

Answering Manually

In the manual answer mode when a call arrives at your telephone, the telephone will ring.
•
Lift the handset or press the
sub-group and the length of time the caller waited to be connected.
Note: Use the speakerphone option with discretion as it creates noise in the office and subjects
your caller to background noise as well.
•
You may choose not to answer the call by pressing the
redirect the call to another Agent, or it will show Al l A g en t s B us y ! on the display if no one is
available to take the call. If the display shows A l l A ge n ts Bu s y! , you cannot make your
telephone busy.
•
When a call has reached the preset redirect threshold time, the system will forward the call to another
agent and will make your set
Busy
CANCEL HELP LOG

Wrapping Up A Call

At the end of each call the system sets aside an installer-programmed time (individually programmable
for each Agent in minutes and seconds) before presenting the next call. This time allows you to finish any
processing or paperwork associated with the call you just completed.
•
When you disconnect the call, the wrap-up timer starts and the display shows the wrap-up time, the
number of calls in queue, and the number of those calls that have waited beyond the alarm threshold.
•
Either remain in wrap-up mode until the wrap-up timer expires or press the
to return to Ready mode.
Wrap-up—> 20 sec.
READY
Waiting : 00 <T : 00
READY
BUSY
SPEAKER button to answer the call. The LCD display shows the call
All Agents Busy!
BUSY
at the same time.
BUSY
ACC BUSY
after 2 seconds
ALL BUSY
Operating the QuickQ System
interactive button. QuickQ will either
B US Y
READ Y
Operating The QuickQ System 4-3
interactive button