Answer Button; Area Paging Interface; Attendant Position - Comdial DXP Plus Manual

DXP Plus General Description

Answer Button

When you map a telephone with this button, the user can press it to answer the call that is audibly ringing
at his or her station. It is possible for more than one call to be ringing at the same time; however, only
one of the first ringing calls is answered with the answer button.
Also refer to the discussion titled Programmable Button Flexibility.

Area Paging Interface

Refer to the discussion titled External Paging Interface.

Attendant Position

The attendant of a telephone system is typically the first person to answer an incoming call and usually
directs incoming calls to the proper person or department within the system. In addition to call control,
the attendant controls system-wide operating features such as night transfer (of ringing) and the system
clock. Additionally the attendant is responsible for programming such items as system speed dial
numbers and LCD messages that are available to many of the system users.
The DXP Plus provides two attendant positions at default (stations 1 and 2, intercom 101 and 102);
however, the programmer can assign any or all stations (up to 480 total) as attendant stations if they wish.
The attendant can also assign up to four DSS/BLF consoles to each attendant position where needed. In
addition to the many programmer–enabled feature buttons that the system can make available at any
station, the DXP Plus provides the attendant position with several special purpose programmer-enabled
feature buttons to enhance call processing. These special purpose buttons are described below.
Alternate Button
When an attendant presses this button, all calls that are normally routed to his or her telephone now route
to an alternate attendant's telephone instead.
Both Button
The "both" button provides a means for attendants to conference between themselves, a current call, and
the last call that they placed on hold.
Overflow Button
When an attendant presses this button, calls that normally ring at his or her telephone also ring at an
overflow attendant's telephone as well.
Queue Button
When multiple calls are ringing at an attendant station or are on hold there, the system places them in a
queue. The attendant can use this button to determine how many calls are queued and awaiting service.
Serial Call Button
When a caller wishes to speak to more than one person or department, the attendant uses this button to
place the caller in a serial mode of multiple transfers to every desired party. In the serial mode, the
system automatically transfers the caller to another party as soon as a present party hangs up (up to three
stations can be part of a serial transfer). The system places the caller in the serial mode as soon as the
attendant hangs up.
Test/Busy Button
This button provides the attendant a means to test the status of specific lines. Attendants can use this
button to determine whether individual lines are idle, busy, on hold, or out of service.
Also refer to the discussions titled Answer Button, Lock Button, Release Button, Split Button, and Silent
Mode Button and to the discussion titled Programmable Button Flexibility.
GCA40–130
Understanding The Features – 49