Understanding The System Components; The Telephone Switching System; The Central Call Processor; The Digital Voice Announcer - Comdial DXP Plus Manual

IMI66–109, Section One

Understanding The System Components

The Telephone Switching System

QuickQ is an add-on application, designed specifically
for Comdial DXP and DXP Plus digital
communications systems. The DXP or DXP Plus
equipment performs the telephone call switching
functions
.

The Digital Voice Announcer

The QuickQ Digital Voice Announcer (DVA) is a
stand alone voice processing system designed to
directly interface with the DXP's station ports. It
provides voice announcements, recording and
playback under the control of the Central Call
Processing unit. In a busy call center, when all agents
are busy, the DVA intercepts incoming calls and plays
out pre-recorded voice announcements.
1 – 4 Introducing The QuickQ System
Introducing The QuickQ System

The Central Call Processor

The Central Call Processor is the brain of the QuickQ.
It is a DOS-based, 486-type computer system that
controls and monitors call traffic throughout the
QuickQ system with special-purpose software
programs. Refer to Section 2 for a detailed description
of the Central Call Processor hardware requirements.

The ACD Telephone

QuickQ is a fully integrated ACD system for Comdial
digital telephones. For best results, use LCD
speakerphones for the ACD functions and operations.
Their two line display shows the call-processing
information and operator function prompts and their
three interactive buttons allow selections of QuickQ
options and features.