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Comdial DXP Attendant Manual

Digital communications system impact and impact scs lcd speakerphones
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Download this manual See also: Owner's Manual, Attendant Manual
DXP, DXP Plus, FXS, and FXT
Digital Communications System
Attendant Manual
This publication supports both
Impact and Impact SCS LCD Speakerphones
GCA70–250.08 07/00
printed in U.S.A.

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Summary of Contents for Comdial DXP

  • Page 1 DXP, DXP Plus, FXS, and FXT Digital Communications System Attendant Manual This publication supports both Impact and Impact SCS LCD Speakerphones GCA70–250.08 07/00 printed in U.S.A.
  • Page 2 • Impact 8024S-** Rev. A and later. • Impact SCS 8324S-** Rev. A and later. • Impact SCS 8312S-** Rev. A and later. • Impact SCS 8324F-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.

  • Page 3: Basic Operation

    These chapters are titled as follows: 2 Answering Calls 3 Making Calls Advanced Operation The chapters that describe the advanced features of the DXP, DXP Plus, FXS and FXT systems are as follows: 4 Advanced Call Handling 5 Nonverbal Messaging...
  • Page 4 Many general phrases and abbreviations which may not be familiar to users are defined in the glossary and all the features available for the DXP, DXP Plus, FXS and FXT systems are described in Appendix E. Finally, an index completes the manual.
  • Page 5 The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties see Appendix E, Feature Networking Support.

  • Page 6: Contents Gca70

    Contents GCA70-250 Notes Attendant Manual - Impact 224/560/FX Systems...

  • Page 7: Table Of Contents

    GCA70-250 Contents Contents Getting Started ....1 Setting Up Your Speakerphone... 1 Understanding the Basic Functions ..6 Your Speakerphone’s Buttons .
  • Page 8 Contents GCA70-250 Making Calls ....27 Making Outside Calls ....27 Making Intercom Calls .
  • Page 9 GCA70-250 Contents Programming....59 DSS Numbers ....59 Speed Dial Numbers .
  • Page 10 Contents GCA70-250 Attendant Features ....91 LCD Messages ....91 Station Enabling and Disabling .

  • Page 11: Getting Started

    GCA70-250 Getting Started Getting Started Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.
  • Page 12 Getting Started GCA70-250 Positioning Your Speakerphone You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset.
  • Page 13 GCA70-250 Getting Started Setting Display Contrast You can darken or lighten the contrast of the display for best viewing. To adjust the display contrast, • SPKR to Quit 1. SELECT OPTIONS . DISP RING NEXT 2. SELECT NEXT until the DISP option appears. 3.
  • Page 14 Getting Started GCA70-250 Setting Volume Levels The volume control on your telephone is a multi- purpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. To set the ringer loudness level, • 1.
  • Page 15 GCA70-250 Getting Started Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

  • Page 16: Understanding The Basic Functions

    Getting Started GCA70-250 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, date, and active call information. •...
  • Page 17 GCA70-250 Getting Started LCD Alphanumeric AW700A Display Handset Interactive Buttons (NOT programmable) Keypad DSS/BLF Programmable Buttons Button Volume Up Volume Down Transfer/ Shift Conference Button Button Mute OPER Message Button Waiting TRNS/CNF Light Speaker HOLD INTERCOM SPEAKER SHIFT MUTE Button Hold Button Connectors On Bottom Of Telephone...

  • Page 18: Your Speakerphone's Buttons

    Getting Started GCA70-250 Your Speakerphone’s Buttons Hold Button (HOLD) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. • Scrolls through LCD response messages. • If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing).

  • Page 19: Your Speakerphone's Display Lights

    GCA70-250 Getting Started Tap Button (TAP) • Recalls dial tone or generates a hookflash. • Retrieves held calls or last call placed on hold. Transfer/Conference Button (TRNS/CNF) • Transfers calls. • Sets up conference calls. Volume Control (VOLUME UP or VOLUME DOWN) •...
  • Page 20 Getting Started GCA70-250 Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF button): • Steady red = station is in use. • Flashing red = station is receiving a call. • Winking red with repetitive off = message-waiting light set for you by station associated with that DSS button.
  • Page 21 GCA70-250 Getting Started Next to INTERCOM button: • Steady green with a quick flash = you are using your intercom. • Fluttering red = an LCD message is set on your telephone for others to receive when calling. • Flashing orange = someone is calling your extension or a call is being transferred to you.
  • Page 22 Getting Started GCA70-250 Notes Attendant Manual...

  • Page 23: Answering Calls

    GCA70-250 Answering Calls Answering Calls Answering Outside Calls A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset;...

  • Page 24: Answering Intercom Calls

    Answering Calls GCA70-250 Answering Intercom Calls An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

  • Page 25: Night-Transferred Calls - Line Access From Any Station

    GCA70-250 Answering Calls Night-Transferred Calls - Line Access From Any Station You can use your attendant station to manually place the system in the night ringing mode by dialing a code or pressing a preprogrammed button. This mode overrides the direct, day 1, and day 2 automatic ringing modes. While this feature is active, calls on lines assigned to delayed and night ringing both ring at the various stations.

  • Page 26: Holding Calls

    Answering Calls GCA70-250 Holding Calls This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a multiline telephone, you can put a call on hold manually, by pressing the HOLD button, or automatically (if programmed), by pressing another line button.
  • Page 27 GCA70-250 Answering Calls To retrieve exclusive hold, • 1. PRESS line button of held call (with winking green light), OR PRESS TAP. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange.

  • Page 28: Directed Station Hold

    Answering Calls GCA70-250 Directed Station Hold This feature allows you to pick up the last call placed on hold at another station. This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time.

  • Page 29: Monitored Stations

    GCA70-250 Answering Calls Monitored Stations When the installer assigns the personal intercom number of one telephone to appear at a button on another telephone, the button and its associated light provide a direct station select (DSS) busy lamp field (BLF) feature. With this feature, the user can monitor the status of the appearing station.

  • Page 30: Call Pickup

    Answering Calls GCA70-250 Call Pickup In addition to using your speakerphone’s DSS/BLF buttons to access calls, the system offers two other distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. Up to 16 different groups can exist with any number of stations in a group.
  • Page 31 GCA70-250 Answering Calls If you have programmed a PICK UP button on your telephone (see Feature Buttons in the chapter titled Programming on page 64 of this guide), you may make a call pick-up (either within your group or at a specific station inside or outside your group) using that button.

  • Page 32: Receiving Subdued Off-Hook Voice Announcements (Sohva)

    Answering Calls GCA70-250 Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response.
  • Page 33 GCA70-250 Answering Calls Blocking a SOHVA You can also block an incoming SOHVA with the interactive buttons or by previ- ously programming your speakerphone for Voice Announce Block. See Voice Announce Blocking section on page 25 for more information. To respond to a SOHVA by blocking, •...

  • Page 34: Do Not Disturb Condition

    Answering Calls GCA70-250 Do Not Disturb Condition You can set your telephone to a do not disturb mode using the designated interac- tive or programmable button. The associated indicator turns on as an indication of active DND and an appropriate message appears in the display of LCD speakerphones.

  • Page 35: Voice Announce Blocking

    GCA70-250 Answering Calls Voice Announce Blocking If your system installer makes this feature available, you can prevent voice announcements such as voice-first intercom calls from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs.

  • Page 36: Caller Id (Automatic Number Identification)

    Answering Calls GCA70-250 Caller ID (Automatic Number Identification) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

  • Page 37: Making Calls

    GCA70-250 Making Calls Making Calls Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset.

  • Page 38: Making Intercom Calls

    Making Calls GCA70-250 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

  • Page 39: Automatic Dialing

    GCA70-250 Making Calls Automatic Dialing This feature provides one- or two-button speed dialing using programmable but- tons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

  • Page 40: Redialing

    Making Calls GCA70-250 Redialing Redial - Last-Dialed Number The system provides each station with a last number redial feature. This feature saves 16-digits of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number. When you press the last number redial button, the system will choose a line and redial the saved number.
  • Page 41 GCA70-250 Making Calls To dial the saved number, • 1. PRESS SPEAKER OR LIFT handset if privacy desired. 2. PRESS button where number is saved, OR PRESS programmed SAVED NUMBER REDIAL button. You can dial digits and save them while on a call, which is useful should the distant party tell you of a number to call and you wish to save that number for later redial.

  • Page 42: Sending Subdued Off-Hook Voice Announcements (Sohva)

    Making Calls GCA70-250 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response.

  • Page 43: Camping On - Busy Station, Automatic Callback

    GCA70-250 Making Calls Camping On - Busy Station, Automatic Callback After calling another station and encountering a busy signal or a ring with no answer, a user can camp on to that station, hang up, and wait to be called back by the system when that station becomes idle or when the user returns.

  • Page 44: Advanced Camping On Options

    Making Calls GCA70-250 Advanced Camping On Options Camping On - Idle Station, Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.
  • Page 45 GCA70-250 Making Calls To answer a call-waiting tone if you receive one while on a • call, 1. HEAR short tone burst in receiver. 2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone). 3.

  • Page 46: Paging

    Making Calls GCA70-250 Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers. All-call sounds the announcement through all telephones, while zone paging sounds the announcement only through those telephones located in a specific area.

  • Page 47: Programmed Button Display

    GCA70-250 Making Calls Programmed Button Display Button Functions Display (Button Query) You can cause the display to identify the function of each button on your telephone. To button query your telephone, • 1. SELECT OPTIONS . Press any button 2. SELECT NEXT until the QUERY option EXIT appears.

  • Page 48: Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override)

    Making Calls GCA70-250 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone.

  • Page 49: Advanced Call Handling

    GCA70-250 Advanced Call Handling Advanced Call Handling Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. To queue for a line group, •...

  • Page 50: Conferencing

    You can make conference calls that involve up to five parties (seven for DXP, DXP Plus, FXS and FXT systems), including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 51 GCA70-250 Advanced Call Handling To drop out of a conference call you initiated involving • outside lines (creating an unsupervised conference), 1. DIAL (lines remain lighted and in use until one or both outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).

  • Page 52: Call Forwarding

    Advanced Call Handling GCA70-250 Call Forwarding You can forward the calls that normally ring at your telephone to another telephone for answering. Call forwarding provides several options that can be programmed by you locally at your station. For example, you can forward just the prime line and intercom calls or forward every call that rings at your station.
  • Page 53 GCA70-250 Advanced Call Handling To cancel call forwarding, • 1. SELECT OPTIONS . 2. SELECT NEXT until the CFWD option appears. 3. SELECT CFWD . 4. SELECT CLR to disable call forwarding. 5. PRESS SPEAKER to end. The installer can assign a call forward button to individual telephones. If your telephone has a call forward button available at a programmable button location that includes an associated light, the light turns on when you press the button.

  • Page 54: Call Forward Outside System (Cfos)

    Advanced Call Handling GCA70-250 Call Forward Outside System (CFOS) The Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls or intercom calls to telephone numbers that are outside the system. The CFOS feature forwards calls over any available outbound lines or line groups and does not use any conference circuits.
  • Page 55 TAP. Join CFOS-forwarded party and CFOS destination in a con- ference call. * Comdial has taken reasonable steps in the design of all product features, including CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.

  • Page 56: Call Parking

    Advanced Call Handling GCA70-250 Call Parking Parking a Call You can place a call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accom- plish this by placing the call in one of many park orbits, where the call remains until it is answered.
  • Page 57 GCA70-250 Advanced Call Handling To answer a park recall, • 1. SELECT ANS . The call will then connect to your station. To place a park recall on hold at your station, • 1. SELECT HOLD . After the call remains on hold for a period of time, it rings back to your telephone as a hold recall.

  • Page 58: Call Transferring

    Advanced Call Handling GCA70-250 Call Transferring Screened Call Transfers You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
  • Page 59 GCA70-250 Advanced Call Handling Unscreened Call Transfers Unscreened call transfer allows you to transfer both line and intercom calls from your station to another station or group without first announcing them. The unscreened transferred call appears at the other station where it rings if that station is idle or automatically camps-on and awaits an answer if that station is busy.

  • Page 60: Other Call Transferring Options

    Advanced Call Handling GCA70-250 Other Call Transferring Options Hot Transfer A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.
  • Page 61 GCA70-250 Advanced Call Handling To do a quick unscreened transfer, • 1. ANSWER call. 2. DIAL intercom number for transfer location. 3. HANG UP, SELECT RELEASE , OR PRESS SPEAKER button. Call Transferring Summary What are the sender’s How is the transferred call Transfer option actions after answering Best suited for:...

  • Page 62: Diverting All Incoming Calls To Another Station

    Advanced Call Handling GCA70-250 Diverting All Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. After a user determines where to forward a call and activates the call forward button, the system will immediately forward the call once the line rings.

  • Page 63: Nonverbal Messaging

    GCA70-250 Nonverbal Messaging Nonverbal Messaging LCD Message Delivery You can set standard and system supplied custom display messages by dialing a specific code at your telephone. When another user places a call from an LCD speakerphone, the preset LCD message from your station will flash on the caller’s LCD.
  • Page 64 Nonverbal Messaging GCA70-250 Dialing Code Table Character Dialing Code Character Dialing Code space – LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back...
  • Page 65 GCA70-250 Nonverbal Messaging LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message Attendant Manual...

  • Page 66: Message Waiting Light And Messaging

    Nonverbal Messaging GCA70-250 Message Waiting Light and Messaging A special feature access code allows you to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, the user can automatically call the station that turned it on. Stations that include an LCD display show the source of the message.
  • Page 67 GCA70-250 Nonverbal Messaging To turn off the message waiting light at a busy or idle • station, 1. PRESS INTERCOM. 2. DIAL 3. DIAL extension number OR PRESS DSS/BLF button of station that was alerted. The message-waiting light of called station will turn off.

  • Page 68: Response Message Delivery

    Nonverbal Messaging GCA70-250 Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situa- tions. This response message button lets you make a non-verbal response to subdued off-hook voice announce calls or intercom calls using the atten- dant-prepared response messages (see page 55 for attendant prepared messages).

  • Page 69: Programming

    GCA70-250 Programming Programming DSS Numbers Storing another stations extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently. To store an intercom number as a DSS number, •...

  • Page 70: Speed Dial Numbers

    Programming GCA70-250 Speed Dial Numbers Station speed dialing is a feature that lets you dial lengthy numbers using one or two buttons, store frequently used feature dialing codes, and store intercom extension numbers of frequently called telephones. You can store speed dial numbers* at any unused programmable button, or if the installer assigns a shift button to your telephone, or one exists as a fixed feature button, you can store a speed dial number at a second level under any programmable button.
  • Page 71 GCA70-250 Programming 5. CHOOSE your speed dial route from the following list: Preselect EXIT • PRESS line button to select outside line, • DIAL to select prime line or last line used, Selecting Line or Intercom • DIAL to select line group, •...

  • Page 72: Feature Access Codes

    Programming GCA70-250 Feature Access Codes In addition to the system features that you program using the interactive buttons, you can program several other features by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.
  • Page 73 GCA70-250 Programming As you program numbers, fill in the identification strips on your telephone as well as these tables. Speed Dial Numbers, Features or DSS Locations (Programmable Buttons) Personal Speed Dial Numbers (Keypad Buttons) Attendant Manual...

  • Page 74: Lcd Feature Buttons

    Programming GCA70-250 LCD Feature Buttons You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page). Account Code Button ( ACCT )—allows you to enter an account code •...
  • Page 75 GCA70-250 Programming Pick-Up Button ( PCKUP )—allows you to pick up a call ringing else- • where in your system. Privacy Release Button ( PRIV )—allows other telephones which • share a line appearance for current call to join. Saved Number Redial Button ( SAVE )—redials the last number •...

  • Page 76: Reminder Alert

    Programming GCA70-250 Reminder Alert You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events or occasional events. To set a reminder alert at your telephone, • 1. SELECT OPTIONS . 2.

  • Page 77: Response Message Button

    GCA70-250 Programming Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from an- other LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer.
  • Page 78 Programming GCA70-250 Notes Attendant Manual...

  • Page 79: Other Features

    GCA70-250 Other Features Other Features Line Groups Some systems have telephone lines arranged into line groups that may be accessed for outside calling instead of selecting an individual line button. The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant-service arrangement.

  • Page 80: Automatic Redial

    Other Features GCA70-250 Automatic Redial With this feature, the system automatically redials a busy or unanswered outside call. Once you activate automatic redial, the station selects the line, automati- cally dials the number, and waits for a response. (It dials and then waits 30 seconds for an answer.) If the called station does not answer, the redialing station disconnects, waits one minute, and then repeats the sequence.
  • Page 81 GCA70-250 Other Features To scroll through numbers in your redial queue if your • telephone is currently idle, 1. SELECT ARDL OR the programmed AUTOMATIC REDIAL button. The display shows the last number dialed. 2. Choose one of the following: •...

  • Page 82: Tracker Paging System

    Other Features GCA70-250 Tracker Paging System When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party.
  • Page 83 GCA70-250 Other Features To use Tracker to transfer a call to a park orbit for retrieval • and transmit the call’s park orbit code and caller ID information (if available), 1. ANSWER call AND SELECT TRANS . 2. DIAL extension number. 3.

  • Page 84: Direct Inward System Access (Disa)

    Check with your installer for complete details. * Comdial has taken reasonable steps in the design of all product features, including DISA, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.
  • Page 85 GCA70-250 Other Features To make a DISA call to an intercom number, • 1. DIAL number for DISA line (listen for voice prompt if available). 2. DIAL extension number. If station does not answer or is busy you will either hear busy tone or hear voice prompt if available. If you dial an invalid number, you will hear error tone.

  • Page 86: Auxiliary Jack

    Other Features GCA70-250 Auxiliary Jack NOTE: Some telephones have an auxiliary jack. All other model telephones use the handset jack to plug in a headset. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. You must program one of the programmable buttons on your telephone to serve as an enable/disable button for each auxiliary device you plan to connect to your LCD speakerphone.
  • Page 87 GCA70-250 Other Features Program the enable/disable buttons (at • any blank programmable button location) SPKR to Quit FEAT NEXT as follows: 1. SELECT OPTIONS . 2. SELECT NEXT until the FEAT option appears. Programming Button 3. SELECT FEAT . 4. SELECT NEXT until the desired options appear. 5.

  • Page 88: Account Codes

    Other Features GCA70-250 Account Codes You can assign account codes to specific calls. The system uses the account codes to identify calls by category, or special grouping, for call accounting purposes. If the installer programs the system to have forced account codes, the user must enter the account code before the call can be placed.

  • Page 89: Authorization Codes

    GCA70-250 Other Features Authorization Codes Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system.

  • Page 90: E And M Tie Lines

    Other Features GCA70-250 E and M Tie Lines E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).
  • Page 91 GCA70-250 Other Features To set up a conference call on an E & M tie line, • 1. MAKE first call. 2. SELECT CONF ; call is placed on hold automatically. 3. SELECT next line AND MAKE next call. 4. SELECT CONF to establish conference. 5.

  • Page 92: Dial By Name

    EXIT digits corresponding to the letters in the name you want to locate (for example, dial 266 for Comdial). There is no limit to the number of digits you can dial. Entering Search 4. The display shows the first existing name match to the dialed digits or shows a NO MATCH message if the system can not find a match.

  • Page 93: Background Music

    GCA70-250 Other Features Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. To turn the music on, •...

  • Page 94: Volume Control

    Other Features GCA70-250 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. There are four ringer loudness levels •...
  • Page 95 GCA70-250 Other Features There are eight headset loudness levels that you can set for • the current call as follows: 1. While on a call and in headset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire.

  • Page 96: Default Volume Control

    Other Features GCA70-250 Default Volume Control You can set a permanent loudness level for any volume control setting. The level will remain at this volume (referred to as the default setting) until you change the setting. To set a permanent speaker, •...

  • Page 97: Automatic Set Relocation

    GCA70-250 Other Features Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

  • Page 98: Monitoring A Conversation Between Two Telephones (Service Observing)

    Other Features GCA70-250 Monitoring A Conversation Between Two Telephones (Service Observing) If your LCD speakerphone provides the installer–programmed Service Observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook.

  • Page 99: Imist Module

    The functionality of the IMIST module depends on the type of system you are using: • The IMIST module functions on a DXP system with the appropriate digital station board, but the IMIST module will not have its own exten- sion number and will not function simultaneously with the speakerphone.
  • Page 100 Other Features GCA70-250 Notes Attendant Manual...

  • Page 101: Attendant Features

    GCA70-250 Attendant Features Attendant Features LCD Messages System users send and receive non-verbal messages for display on their LCD speakerphones. The system provides five messages and you can add up 25 customized messages. You can even store customized messages in place of the default messages if you wish, thus increasing the number of custom messages available.
  • Page 102 Attendant Features GCA70-250 LCD Message Examples Create the LCD message “TAKE MESSAGE” and program • into message location number 3. *#0*12 1. PRESS INTERCOM AND DIAL 2. DIAL 3. DIAL code numbers for message as follows: Dialing Codes for “TAKE MESSAGE” AND PRESS SPEAKER to end.
  • Page 103 GCA70-250 Attendant Features LCD Message List (* indicates default message) Msg. Message Text Letter Codes (max. 16 characters) Back at Call Ask Them To Hold Take A Message I Will Call Back Attendant Manual...

  • Page 104: Station Enabling And Disabling

    Attendant Features GCA70-250 Station Enabling and Disabling You can disable a station and make it unavailable for system use if it becomes unusable for some reason. To disable a station, • 1. PRESS INTERCOM. *#0*52 2. DIAL 1001 1480 3. DIAL station number ( for stations 1–480).

  • Page 105: Mark Problem Line

    GCA70-250 Attendant Features To re-enable line, • 1. REPEAT the previous procedure. Mark Problem Line The system installer can arrange the system so that you can mark a line that is not functioning properly. To mark a line, • 1. Press MARK or INTERCOM. 2.

  • Page 106: System Telephone Naming

    Attendant Features GCA70-250 System Telephone Naming You can assign a name that is either a personal name or a group name to each system telephone. This name can be up to seven letters in length and will show up in the user’s display and/or in the called party’s display. You can compose a valid name from any alpha-numeric character;...
  • Page 107 GCA70-250 Attendant Features Station Name Record Sheet (Copy this sheet if you need more record space.) Ext. Station Name Letter Codes (see pg. 92) — Sample Attendant Manual...

  • Page 108: Telephone Line Naming

    Attendant Features GCA70-250 Telephone Line Naming You can assign names to lines to aid users in identifying the proper line to use. A line name can be up to seven letters in length and will show up in the user’s display.
  • Page 109 GCA70-250 Attendant Features Line Name Record Sheet (Copy this sheet if you need more record space.) Line Line Name Letter Codes (see pg. 92) — Sample Attendant Manual...

  • Page 110: Station Message Detailed Accounting (Smda) Reports

    Attendant Features GCA70-250 Station Message Detailed Accounting (SMDA) Reports The system collects detailed call activity data for all stations and makes this available to you in various SMDA reports printed on the system’s printer. • The all records report includes all stored records and is not sorted by any particular group as are the station, line, and account reports.
  • Page 111 GCA70-250 Attendant Features As an alternative to requesting specific reports as you want them, you can request the system to generate automatic reports. The type of report and time of day the report is to be printed is programmed by the installer. To obtain a printout of the automatic report (if programmed) •...

  • Page 112: System Speed Dial Numbers

    Attendant Features GCA70-250 System Speed Dial Numbers You can store up to 500 system speed dial numbers at your attendant telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone. Distribute a list of these stored numbers to the system users.
  • Page 113 GCA70-250 Attendant Features System Speed Dial Record Sheet (Copy this sheet if you need more record space.) Code Line Number Code Line Number Attendant Manual...

  • Page 114: Digital Voice Announce (Dva)

    Attendant Features GCA70-250 Digital Voice Announce (DVA) The Digital Voice Announce (DVA) is an optional external device. It stores pre- recorded announcements and messages and plays them for incoming callers during their calls. You must record the messages that the DVA plays to the callers in one of two ways: either by delivering them from the telephone handset at your attendant station or by playing the contents of a professionally-supplied tape recording into the DVA memory (see your system installer for tape recorder connection details).
  • Page 115 GCA70-250 Attendant Features NOTE: As soon as you perform the next step, the two-minute timer starts running. Be ready to speak your message or press the PLAY button on the tape recorder as soon as you dial the replicate choice. 6.
  • Page 116 Attendant Features GCA70-250 Digital Voice Announce (Continued) To copy a previously recorded DVA message, • 1. PRESS INTERCOM. *#0*06 2. DIAL 3. DIAL 4. DIAL to choose message type (see Table Of Messages on page 109 for message type list). 5.
  • Page 117 GCA70-250 Attendant Features To completely erase all DVA messages (format the DVA), • 1. PRESS INTERCOM. *#0*06 2. DIAL 3. DIAL 4. DIAL to choose DVA port (your installer can identify the DVA ports for you if necessary). 5. DIAL to confirm formatting, OR DIAL to deny formatting.
  • Page 118 Attendant Features GCA70-250 Table Of DVA Messages Record DVA messages here. (Copy this sheet if you need more record space.) Number* Message Type Message Night Main Menu 2 Night Main Menu 3 Night Main Menu 4 Recall No Answer 1 Recall No Answer 2 Recall No Answer 3 Recall No Answer 4...
  • Page 119 Note 1: Number 42, Reminder Prompt is used in DISA applications to prompt callers, who are making a line to line connection through the DXP, to dial a code. This allows the caller to continue the connection. See your system installer for details.

  • Page 120: Night Transfer Of Ringing Mode

    Attendant Features GCA70-250 Night Transfer Of Ringing Mode You can enable an operating mode that automatically transfers all incoming calls to a particular telephone or group of telephones for answering. To enable or disable the night transfer of ringing mode, •...

  • Page 121: Overflow Transfer

    GCA70-250 Attendant Features To transfer calls that would normally ring at your station to • the alternate attendant you’ve selected, 1. PRESS the installer-programmed ALTERNATE button. (Your LCD will display “Alternate” and the extension number of the alternate attendant.) To return ringing of calls to your telephone, •...

  • Page 122: Other Special Attendant Buttons

    Attendant Features GCA70-250 Other Special Attendant Buttons In addition to the many feature buttons the system can make available to any station, the system provides the attendant position with several special-purpose feature buttons to enhance call processing. These special-purpose buttons are described below: •...
  • Page 123 GCA70-250 Attendant Features NOTE: Hold recalls, transfer recalls and park recalls are counted in the ring queue and not the hold queue. To place an active call in a serial transfer, • 1. PRESS the installer-programmed SERIAL button (the LCD will read 0 SERIAL EXT: , with the first digit indicating how many intercom numbers are already entered;...

  • Page 124: System Clock

    Attendant Features GCA70-250 System Clock The system clock provides a date and time for display at LCD speakerphones connected to the system. To program the system clock for current date and time, • 1. PRESS INTERCOM. *#0*01 2. DIAL 3. DIAL 2-digits (01–12) for month. 4.
  • Page 125 GCA70-250 Attendant Features The installer may arrange for the system to sound an external audible alarm (or turn on an external visual alarm) if certain alarm conditions occur with the T1 service— it is the installer’s choice whether the external alarm is audible or visual.

  • Page 126: Dss/Blf Console Operation

    Attendant Features GCA70-250 DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
  • Page 127 GCA70-250 Attendant Features Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadru- pling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console.
  • Page 128 Attendant Features GCA70-250 Notes Attendant Manual...

  • Page 129: Feature Access Codes

    GCA70-250 Feature Access Codes Feature Access Codes This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. In the Feature Access Codes section on page 62 a method is described to program these codes to a button on your station.
  • Page 130 Feature Access Codes GCA70-250 Feature Enable Code Disable Code Call Forward, Ring-No Answer, INTERCOM + INTERCOM + Personal Calls extension number INTERCOM + Call Forward, All Calls INTERCOM + extension number INTERCOM + Call Park, Orbit 910-990 INTERCOM + Call Park, Pickup INTERCOM + Call Pickup, Directed extension number...
  • Page 131 GCA70-250 Feature Access Codes Feature Enable Code Disable Code Hold, Directed INTERCOM + Hold, Directed Pickup INTERCOM + INTERCOM + LCD Messaging INTERCOM + message Line Group 1 INTERCOM + Line Groups 2-11 INTERCOM + Line Groups 12-16 INTERCOM + Line Pick Up From Any Station, INTERCOM + Zones 1-4...
  • Page 132 Feature Access Codes GCA70-250 Feature Enable Code Disable Code INTERCOM + Park Orbit Retrieve INTERCOM + Park Orbit Send INTERCOM + + tone Personal Ringing Tones code ( Redial Last Dialed Number INTERCOM + INTERCOM + Remote Station Disable extension number extension number INTERCOM + + button...
  • Page 133 GCA70-250 Feature Access Codes NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones. Feature Enable Code Pick Up Last Line...
  • Page 134 Feature Access Codes GCA70-250 Notes Attendant Manual...

  • Page 135: Display Abbreviations

    GCA70-250 Display Abbreviations Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Definition ACCT Account Codes Stores a button that enables account code entry. Sets two reminder alerts that will sound at your ALERT Set Reminder station at specified times.
  • Page 136 Display Abbreviations GCA70-250 Abbreviation Feature Definition Has system call you when busy station becomes CAMP Camp On idle. When chosen as a feature, stores a button that enables the function. Forwards all of your calls to a different station CFWD Call Forward location.
  • Page 137 GCA70-250 Display Abbreviations Abbreviation Feature Definition When chosen as a feature, stores a button that GPLSN Group Listen enables loud speaker broadcast of distant party’s voice. When chosen as a feature, stores a button that HDSET Headset enables headset operation. Send a non-verbal response to a SOHVA caller so he HAVE HOLD Ask Caller To Hold...
  • Page 138 Display Abbreviations GCA70-250 Abbreviation Feature Definition When chosen as a feature, stores a button that PRIV Privacy releases privacy for a current call. QUERY Button Query Displays program status of any button. RECON Reconnect Reconnect you to a transferred call. RING Ring Tone Select different ringing tones.

  • Page 139: Speakerphone Characteristics

    At the beginning of each call the telephone must perform a “speech training” test. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to “train”...
  • Page 140 Speakerphone Characteristics GCA70-250 NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training”...

  • Page 141: Glossary

    GCA70-250 Glossary Glossary Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system.
  • Page 142 Glossary GCA70-250 Block Programming To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD tele- phones. Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone.
  • Page 143 The tones made by your telephone when you dial. DXP, DXP Plus, FXS and FXT Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchange- able.
  • Page 144 The switch on a telephone which, when depressed manually or by the handset, disconnects a call. IMIST Module which allows the connection of an external device to a Comdial digital telephone. Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features...
  • Page 145 GCA70-250 Glossary Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle.
  • Page 146 Glossary GCA70-250 Privacy Line feature, assigned by the programmer, to allow only one station to access a line at any time; no other station has access to the line unless the user makes it available through conferencing. Programmable Buttons Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements.
  • Page 147 GCA70-250 Glossary Station A single system telephone with an individual identity and feature set assigned by the programmer. Station Message Detail Accounting (SMDA) Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.
  • Page 148 Glossary GCA70-250 Unsupervised Conference After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties. Voice call A verbal intercom call. Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Zone Paging Paging through the intercoms of some stations or departments in the system.

  • Page 149: Feature Networking Support

    The table below shows all the features available on Set 15A. It identifies whether each feature is for a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system.
  • Page 150 Across Aux Line Node Network Aux Ring Local Node Across Incoming DID Block Program Network Node Across Button, Programable Both Comdial Network (with Node/Station limitations) Across Call Costing Originating None Network (with Node/Station limitations) Call Divert Terminating Comdial Local Node/Station...
  • Page 151 Feature Networking Support Type Remote Feature Program Feature Name Originating/ Networking Parameters Feature Terminating/Both Support DND/inhibit/override Terminating Comdial/QSIG Local Node DNIS (passed across the Local (display Network but must be enabled Both Comdial Node phones) per node) Across DSS/BLF Both Comdial...
  • Page 152 Across Recall Timing (Hunt Group) Terminating Comdial/QSIG Node Network Across Record Both Comdial Node/Station Network Response Message Both None Local Ring Monitoring Terminating Comdial Local Node/Station Serial Transfer Terminating Comdial/QSIG Local Service Observe Originating None Local Node/Station Attendant Manual...
  • Page 153 SLPS—Pick Up Last Line Terminating None Network Across SLPS—Save Number Originating None Network Across SLPS—TAP Both None Network Across SMDA/SMDR Both Comdial Network (with Node limitations) Across Softkey Both Comdial Network (with limitations) SOHVA Terminating Comdial Local Node/Station SOHVA Service Observe Originating...
  • Page 154 GCA70-250 Type Remote Feature Program Feature Name Originating/ Networking Parameters Feature Terminating/Both Support Across Transfer to Voice Mail Both Comdial Node/Station Network Across Trunk to Trunk Transfer Both Comdial Network Across Voice Announce Block Terminating Comdial Node/Station Network Across Serial WP Integration...
  • Page 155 GCA70-250 Index Index Account Codes Busy Lamp Field (BLF) Light entering for incoming calls, 78 displaying function (button query), 37 entering for outgoing calls, 78 lighting with station to station messaging, 56 programming a button, 64 location, 7 , 11 SMDA report regarding, 100 Button Locations, 7 , 9 , 11 All-Call Paging, 36...
  • Page 156 Index GCA70-250 Camping On Display awaiting answer from busy station, 34 understanding abbreviations, 125 , 126 , 127 , awaiting recall from a busy station, 33 Diverting Incoming Calls, 52 awaiting recall from a DND station, 33 See Also Forwarding Calls awaiting recall from idle station, 34 Do Not Disturb programming a button, 64...
  • Page 157 GCA70-250 Index Group Listening Last Number Redial, 30 basic function, 64 LCD Display Abbreviations, 125 , 126 , 127 , programming a button, 64 LCD Messages setting the volume, 85 creating, 91 Default message table, 54 letter code table for creating, 92 selecting from default messages, 53 sending, 53 Handset, setting volume, 84...
  • Page 158 Index GCA70-250 Mute Button location, 7 , 11 meaning of associated light, 10 Queuing attendant display of current calls, 112 line, 39 using the redial queue, 71 Quick Transfer, 50 Night Transfer See Also Transferring Calls answering calls, 15 See Also Line Access From Any Station setting up for system, 110 Redialing automatic, 70...
  • Page 159 GCA70-250 Index Service Observing, 88 System Clock, setting, 114 Shift Button System Speed Dial functions, 8 dialing automatically with, 29 location, 7 , 11 programming, 102 storing speed dial numbers using, 60 , 62 table of numbers, 103 SMDA System Status Log, 114 System Telephone Naming, 96 See Station Message Detailed Accounting (SMDA)
  • Page 160 Index GCA70-250 Voice Announce Block programming a button, 65 Volume Control Walking Class of Service initial settings, 84 See Authorization Codes setting a default volume, 86 VOLUME DOWN Button function, 84 location, 7 , 11 VOLUME UP Button function, 84 Zone Paging, 36 location, 7 , 11 Attendant Manual...
  • Page 161 GCA70-250 Index Notes Attendant Manual...
  • Page 162 Index GCA70-250 Notes Attendant Manual...
  • Page 163 Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Virginia 22906. Comdial® strives to design the features in our communica- tions systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility.
  • Page 164 GCA70-250.08 07/00 Printed in U.S.A.

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