Section 7 Testing And Troubleshooting; Testing The Dva Installation; Testing Voice Channel Cards - Comdial DXP Plus Manual

IMI66-109, Section 7
This section provides the basic test procedure and troubleshooting information for the QuickQ ACD hardware and
software installation

Testing The DVA Installation

The following paragraphs provide the testing and troubleshooting information for the DVA during installation.

Testing Voice Channel Cards

Make sure the voice port stations that are connected to
the voice channels are programmed properly.
When you first switch on the computer, the message
QuickQ Initialized. All components acquired. OAI
Code must appear to indicate that QuickQ is enabled.
From any DXP telephone, press the ACD key (the
programmed OAI button arranged for this purpose)
then dial 832 ( TEC). This action enables the
technician's program.
The telephone will show the following displays:
Test
Voice
Logout = leave ACD program
Voice = test voice channel
Voice Port:
Voice Port = voice port channel to be tested
Quit = stop the test
Message 1
REC PLAY
REC = record test message 1. (Listen for tone
that indicates start of recording.)
Quit = stop the test
Recording
STOP = stop recording (Listen for tone that
indicates stop recording.)
Section 7
Testing And Troubleshooting
Logout
Quit
Quit
STOP
Testing And Troubleshooting
You can play a recorded message to verify that a voice
card is functioning properly.
Message 1
REC PLAY
PLAY = play message 1
Playing
Record and play back a message at each voice channel
of every voice channel card.
Examining Typical Problems
Problem 1: When selecting VOICE to test voice port a
message, you see the following display:
Voice Port N/A
Voice
This message appears either if a voice port card is not
initialized properly or if the voice port selected does
not exist. Check the QuickQ program (message
channel under system programming) to see if the voice
port is an active.
Problem 2: When selecting VOICE to test voice port a
message, you see the following display:
PC link N/A
This message appears when the RS-232 serial
communication link is lost. Check the DVA to see if
it is powered on and check all connections between
the PC and the DVA.
NOTE: The message recording and playback test
verifies all components of the announcement
channel. If the voice port passes these tests, no
other voice port tests are required.
Testing And Troubleshooting 7 – 1
Quit
STOP
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