Monitoring The Agents - Comdial DXP Plus Manual

Operating the QuickQ System
6. To review the message, press the
Accept Message?
YES
7. The system plays the message through the handset.
Playing Msg 01
7. Press Y E S to accept the message or
Accept Message?
YES

Monitoring The Agents

You can monitor an Agent's activity status or telephone conversation. The activity status names the Agent
and details the following status items:
•
engaged on an incoming call,
•
engaged on an outgoing call,
•
engaged in Make Busy Mode,
•
idle
•
ready to receive a call.
Use this procedure to monitor a particular Agent:
1. Press the interactive button.
M EN U
Group 1 : Day
MENU
2. Press the interactive button.
A GE N T
Waiting:02 >T:00
MSG
3. Dial the I D# of the Agent you wish to monitor or press
number for you.
4-8 Operating The QuickQ System
interactive button.
PLAY
NO
NO to re-record the message.
NO
MODE
REPORT
Agent Id: ___
SCAN RETRY
PLAY
STOP
PLAY
LOG
AGENT
S CA N and let the system select an Agent
QUIT
GCA70-271