Operating The Quickq System; Logging In And Out Of Quickq - Comdial DXP Plus Manual

GCA70-271

Operating the QuickQ System

Logging In and Out of QuickQ

The following Log-In and Log-Out procedures apply to both Agent and Supervisor. They differ in the
following areas:
•
ID# and password are different,
•
Agents can log into several groups at once,
•
Supervisors can choose whether to receive calls or not.
Follow this procedure to log into the system.
1. Press the Q u ic k Q button on the telephone and the following screen will appear. This display
notifies you that you are about to log into QuickQ.
Welcome - > QuickQ
2. Type your three digit Agent ID number. If you enter an incorrect Agent ID number, press the
interactive button and enter the correct ID number, or use the
RETR Y
exit the Log-In procedure.
Agent ID:_
RETRY
3. Type your Agent pa s sw o rd . Remember, use
Password:
RETRY
4. For Agents:
The system asks the agents to log into the appropriate group. If the supervisors has assigned you to
multiple groups, use the displayed screen to locate the group into which you wish to log. Press the
interactive button to log into the displayed group. The system displays your next group. You can press
the IN interactive button to log into that group or press the
group after that and so on. Alternately, press the
at once.
Group 1?
IN
QUIT
QUIT
SKIP ALL
Operating the QuickQ System
QUIT
or if necessary.
RETRY QUIT
SKIP interactive button to display the next
ALL interactive button and log into all of the groups
Operating The QuickQ System 4-1
interactive button to
IN