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Comdial DXP User Manual

Proprietary single line telephone station
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DXP, DXP Plus, and FX Series
Digital Communications System
Proprietary Single Line Telephone (SLPS)
Station User's Guide
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Summary of Contents for Comdial DXP

  • Page 1 DXP, DXP Plus, and FX Series Digital Communications System Proprietary Single Line Telephone (SLPS) Station User’s Guide...
  • Page 2 This user’s applies to the following system and telephone models: System Models: • DXP systems with software 12A and later. • DXP Plus systems with software 12A and later. • FX Series with software 12A and later. Telephone Models: • Impact 8101N-** Rev. A and later.

  • Page 3: Table Of Contents

    GCA70–251 Contents Contents Introducing The Single Line Telephone ....1–1 Understanding What The Lights Mean....1–2 Adjusting The Telephone Pedestal .
  • Page 4 Contents GCA70–251 Using The Other Telephone Features ....7–1 Using The Recall/Flash Feature ....7–1 Making A Paging Announcement .

  • Page 5: Introducing The Single Line Telephone

    GCA70–251 Introducing The Single Line Telephone Introducing The Single Line Telephone Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone’s various functions. Your proprietary telephone will provide you with single line operation without the added complexity of monitor or speakerphone requirements.

  • Page 6: Understanding What The Lights Mean

    Introducing The Single Line Telephone GCA70–251 Understanding What The Lights Mean The lights on your telephone indicate the status of lines, features, and intercom. – Next to a fixed feature or programmable feature button: Steady red = feature on. Steady off = feature off. –...

  • Page 7: Introducing The Single Line Telephone

    GCA70–251 Introducing The Single Line Telephone slips01 Dialpad Intercom Button Message Button TAP Button Transfer/Conference Button Mute Button Hold Button Connectors On Bottom Of Telephone Volume Control (for ringer volume only) Optional IMIST Module Line Cord Handset Impact SCS 8201N Single Line Telephone slips02 Ringer Volume Switch (bottom of telephone)

  • Page 8: Adjusting The Telephone Pedestal

    Introducing The Single Line Telephone GCA70–251 Adjusting The Telephone Pedestal (Model 8201N only) Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal. To adjust the pedestal, 1.

  • Page 9: Answering Calls

    GCA70–251 Answering Calls Answering Calls Answering Calls To answer a call that is ringing at your telephone, 1. Hear your telephone ringing and lift handset. To answer a call that is ringing at any telephone, 1. Hear ringing at other telephone. 2.

  • Page 10: Answering Subdued Off-Hook Voice Announcement (Sohva) Calls

    Answering Calls GCA70–251 Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls NOTE: Your telephone may be arranged to receive a subdued off-hook voice announcement (SOHVA). If it is, an intercom caller may break into your outside call and deliver a message to your telephone receiver for you to hear.

  • Page 11: Making Calls

    GCA70–251 Making Calls Making Calls Making Calls NOTE: The following procedures assume your telephone is programmed for prime intercom (intercom dial tone when you pick up the handset). If your telephone is programmed for prime line (outside line dial tone when you pick up the handset), press INTERCOM to select an intercom path.
  • Page 12 Making Calls GCA70–251 To queue for a line group if all lines are busy, 1. Lift handset and listen for intercom dial tone. 2. Dial line group access code: 9 = group 1, 80 through 89 = groups 2 through 11, 60 through 64 = groups 12 through 16.

  • Page 13: Camping On At A Busy Station And Waiting For An Automatic Callback

    GCA70–251 Making Calls Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

  • Page 14: Camping On At An Idle Station And Waiting For An Automatic Callback

    Making Calls GCA70–251 Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing bur receive no answer, you can press a button that will cause the system to ring your telephone when an activity is initiated at that station.

  • Page 15: Camping On At A Busy Station And Waiting For An Answer (Call Waiting)

    GCA70–251 Making Calls Camping On At A Busy Station And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer. To activate call waiting, 1.

  • Page 16: Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override)

    Making Calls GCA70–251 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) To override an in-progress call or a Do Not Disturb condition at another telephone, 1. Lift handset and listen for intercom dial tone. 2.

  • Page 17: Placing Calls On Hold

    GCA70–251 Placing Calls On Hold Placing Calls On Hold Holding Calls To place a call on hold, 1. Press HOLD. 2. Hang up handset. To return to a call that is on hold, 1. Lift handset and press TAP. To place a call on exclusive hold, 1.
  • Page 18 Placing Calls On Hold GCA70–251 To answer a call at the extension receiving held call, 1. Lift handset and listen for intercom dial tone. 2. Dial # 90. To park a call, 1. Press INTERCOM (if on an outside call), or press HOLD, then INTERCOM (if on an inside call).

  • Page 19: Transferring Outside Calls

    GCA70–251 Transferring Calls Transferring Outside Calls Transferring Calls To announce a call before transferring it, 1. Answer outside call. 2. Press TRANSFER/CONFERENCE (call is placed on hold). 3. Dial station number. If you hear a busy signal or receive no answer, press TAP and return to outside call.
  • Page 20 Transferring Calls GCA70–251 To make a hot transfer, 1. Answer call. 2. Press TRANSFER/CONFERENCE (the call is automatically placed on hold). 3. Dial extension number of telephone to receive the transfer. 4. Announce call. 5. Press TRANSFER/CONFERENCE. 6. Hang up. The person receiving the transfer then has the call. To do a quick screened transfer to intercom or tie line, 1.

  • Page 21: Conferencing Stations Together

    5. Repeat the last three procedures to add up to two more parties for a 5-party conference (including yourself); or, if you are using a DXP Plus or FX Series system, you can add up to four more parties for a 7-party conference.
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  • Page 23: Using The Other Telephone Features

    GCA70–251 Using The Other Telephone Features Using The Other Telephone Features Using The Recall/Flash Feature Your host system provides certain features that you can access from your telephone. Your system will probably be configured so that pressing TAP results in a flash signal to allow access, through dialed codes, to these features.

  • Page 24: Switching Between Pulse And Tone

    Using The Other Telephone Features GCA70–251 At times other telephone users may page you with instructions to meet them on line. This is known as a meet-me page. You can go to the nearest telephone, dial a code, and be in contact with the paging party. To reply to a meet-me page, 1.

  • Page 25: Using The Tracker Paging System

    GCA70–251 Using The Other Telephone Features To cancel call forwarding, 1. Lift handset and listen for intercom dial tone. 2. Dial # 5. NOTE: For each call you receive during call forward, you will hear a short tone burst to remind you calls are being forwarded. Using The Tracker Paging System The Tracker Pager System option allows you to send call back and parked call messages to Tracker pagers assigned to station numbers.
  • Page 26 Using The Other Telephone Features GCA70–251 To track a called party without first calling them, 1. Lift handset and listen for intercom dial tone. 2. Dial 3. Dial station number. 4. Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted).

  • Page 27: Setting Your Personal Ringing Tones

    GCA70–251 Using The Other Telephone Features If you receive a parked call message on your Tracker pager, 1. Go to any system station. 2. Lift handset and listen for intercom dial tone. 3. Dial the orbit code (#800–#899) displayed on your pager. 4.

  • Page 28: Using The Imist Module

    The functionality of the IMIST module depends on the type of system you are using. • On a DXP system, the IMIST module does not have its own extension number and can not function simultaneously with the telephone.

  • Page 29: Sending And Receiving Non-Verbal Messages

    GCA70–251 Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages Lighting The Message-Waiting Light To turn on the message-waiting light (and a broken dial tone) at an idle telephone, 1. Lift handset and listen for intercom dial tone. 2. Dial 3.

  • Page 30: Sending A System-Supplied Lcd Message To A Calling Lcd Speakerphone

    Sending And Receiving Non-Verbal Messages GCA70–251 To retrieve a message, 1. Observe flashing message-waiting light. 2. Lift handset, on 8101N-** telephones press HOLD, on 8201N-** telephones press MESSAGE. Connection to station that left message is automatic. NOTE: The message-waiting light can only be turned off by either the person sending the message or the person receiving the message.

  • Page 31: Programming Your Telephone

    GCA70–251 Programming Your Telephone Programming Your Telephone Storing Speed Dial Numbers To store an outside number as a speed dial number, 1. Lift handset and listen for intercom dial tone. 2. Dial 3. Dial 0–9 to choose storage location. 4. Dial 01–16 to select line groups 1–16, or dial 00 to let system select line.
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  • Page 33: Troubleshooting Your Telephone

    GCA70–251 Troubleshooting Your Telephone Troubleshooting Your Telephone Symptom Possible Cause INTERCOM light flashing Your messaging is set. Lift handset, then dial # 02 and hang up. Station is ringing with ringer off. MUTE light on. MUTE is activated. To cancel, press MUTE.
  • Page 34 This page remains blank intentionally.

  • Page 35: Index

    GCA70–251 Index Index Adjusting The Telephone Pedestal ......1–4 Answering Calls......... 2–1 Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls .
  • Page 36 Index GCA70–251 Lights, Understanding What They Mean..... . 1–2 Making A Paging Announcement ......7–1 Message-Waiting Light, Lighting .
  • Page 37 GCA70–251 Index Tracker Paging System ........7–3 Transferring Outside Calls.
  • Page 38 This page remains blank intentionally.

  • Page 39: A Appendix A

    GCA70–251 Quick Reference Appendix A Quick Reference Guide This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. Chapter 9 describes methods to program these codes on your telephone at unused programmable buttons.
  • Page 40 Quick Reference GCA70–251 Feature Enable Code Disable Code Call Forward, INTERCOM INTERCOM # 5 Ring-No Answer, All Calls Call Forward, INTERCOM INTERCOM # 5 Ring-No Answer, Personal Calls Call Park, Orbit INTERCOM 91–99 (91–99) Call Park, Pick Up INTERCOM # 91–99 Call Pick Up, INTERCOM Directed...
  • Page 41 GCA70–251 Quick Reference Feature Enable Code Disable Code Line Group 1 INTERCOM 9 Line Groups 2–11 INTERCOM 80–89 Line Groups 12–16 INTERCOM 60–64 Line Pick Up From INTERCOM 65–68 Any Station, Zones 1–4 Line Pick Up From INTERCOM 69 Any Station, All Zones Meet Me Answer Page INTERCOM 78 Message Waiting INTERCOM...
  • Page 42 Quick Reference GCA70–251 Feature Enable Code Disable Code Service Observing INTERCOM # 03 + extension no. Speed Dial, Station 1–0 Speed Dial, System Speed Dial, INTERCOM Programming Station Lock INTERCOM # 04 + code Tracker Page, Send INTERCOM Tracker Page, INTERCOM # 8 + Receive orbit code...
  • Page 43 NOTES...
  • Page 44 NOTES...
  • Page 45 NOTES...
  • Page 46 NOTES...
  • Page 47 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.The information contained herein does not...
  • Page 48 Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–251.07 9/97...

This manual is also suitable for:

Dxp plusFx series

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