Configuring The Group - Comdial DXP Plus Manual

GCA70-271

Configuring The Group

Use this procedure to configure your group parameters:
1. Select Gr o up Se t up from the menu bar. The Group Setup window (Figure 3-13) appears and
shows the group name in the title bar. The screen also displays the default settings for a variety of
parameters. Continue with step 2.
2. To change the overflow threshold, move the highlight to the top box, and enter the new time in place
of the old time. This programming action sets the time that a call waits before the system transfers it to
the overflow groups.
3. Repeat step 2 to set the Redirect Threshold (Time). Always set this time to less than one minute (the
default time is 20 seconds). If a call is ringing beyond the Redirect Threshold time, the system will
transfer the call to another agent. At the same time, it will also make the previous agent Busy, so calls
will not be directed to this agent.
4. The Alarm Threshold (Time) is a preprogrammed time parameter to monitor the number of calls
waiting in queue (default period is 45 seconds). When the Alarm Threshold (Time) works together
with the Alarm Threshold (Calls in Queue), the audible alarm will trigger on the Agents' sets.
5. The A la r m T hr e sh o ld (C a ll s I n Q u eu e ) specifies the number of calls exceeding
the Alarm Threshold Time before the audible alarm is triggered. To disable the audible alarm, set
this parameter to 0. If you wish to primarily use the A l ar m T h re s ho l d ( Ti m e) to trigger
the alarm, set this parameter to 1.
6. The Priority Override time determines how long a low priority call remains in queue before
the system promotes it to the highest priority. This is useful when a number of high priority calls are
coming in and a low priority call has been waiting for some time.
Figure 3-13. Group Setup Window
Programming QuickQ
Programming The QuickQ System 3-15