Configuring The Line Group-Setup - Comdial DXP Plus Manual

GCA70-271

Configuring the Line Group-Setup

During installation, the technician assigns the lines to different Subgroups e.g. local lines will be grouped
in one Subgroup and In wats lines will be grouped into another Subgroup. L in e Gr o up - Se t up is
used to set up various parameters for the line groups. It provides end users flexibility of assigning
different messages and priority levels to the different Subgroups. Use this Li n eG r ou p -S e tu p
procedures to configure parameters for the installer-assigned line groups
1. Select Line Group-Setup from the menu bar, and select one sub-group from the drop-down
menu. The Line Group window opens with the title of the line group in the title bar (Figure 3-16). If
the selected Line Group does not exist, the Add Line Group Window appears. Select Yes or Press Alt
Y to create a Line Group and the Line Group Window appears.
Note:If you open a non-existing Line Group b by mistake,always select
you create a new Line Group,it cannot be removed-lf the line Group created will appear
on aIl Line Group reports. However, this will not affect normal operation.
2. To change the name of the line group, highlight the Line Group Name box and begin typing.
Note: If you are using the keyboard, use the
using the mouse, click on the field you wish to work with.
3. You can specify which messages (16 available messages)the system will use. If all agents are busy,
the first message offers an introductory message and put customers on hold. The second message
reassures customers that an agent will be with them shortly. The default is messages I and 2
respectively.
4. The system plays the night message while QuickQ is in night mode, and disconnects the caller at the
end of the message. The default for &s message is 3.
5. The system plays the special message in unusual circumstances and disconnects the caller at the end
of the message. Special message can be used in emergency situations such as power failure, bomb
threat if the office has to close early. When the system switches to night mode, the special message or
system switch automatically changes to night message.
Figure 3-16. Line Group Window
key to move from field to field and you are
Tab
Programming QuickQ
No or press Alt N
Programming The QuickQ System 3-19
. Once