Page 1 Digital Communications System...
Page 2 Certified To The ISO 9001 Standard. Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility.
Page 3: Table Of Contents
DXP Plus General Description GCA40–130 Contents 1. Introducing The DXP Plus ............1 1.1 Using This Publication..................1 Understanding The DXP Plus................2 2. Understanding The Telephone Features ........3 2.1 Using the Comdial Telephones ................3 Understanding The Telephone Features............4 2.3 Using DigiTech Telephones................6 2.4 Using Impact Telephones..................
Page 4: Introducing The Dxp Plus
Introducing The DXP Plus 1.1 Using This Publication What this This DXP Plus General Description provides an overview of the system and its book does features. The system’s general specifications are detailed in full in Section 5, Knowing The General Specifications. Section 6, Understanding The Features, details all of the available features.
Page 5: Understanding The Dxp Plus
The design is a fully modular, ISDN (integrated services digital communications network) system with 1024 usable time slots and the flexibility for upgrade and expansion as needed. The DXP Plus digital communications system supports the current Comdial line of DigiTech, Impact, and ExecuTech telephones.
Page 6: Using The Comdial Telephones
DXP Plus General Description GCA40–130 Telephone Features 2.1 Using The Comdial Telephones The DXP Plus system supports many of Comdial’s proprietary telephones as well as industry-standard telephones. The following list details the various telephone models. • DigiTech Telephones 7700S — LCD Speakerphone »...
Page 7: Understanding The Telephone Features
GCA40–130 DXP Plus General Description 2.2 Understanding The Telephone Features The DXP Plus supports the following telephone features on both analog and digital proprietary telephones. Some of these features are system-wide and others are specific to individual stations. Alphanumeric Display Displays time, day and date —...
Page 8 DXP Plus General Description GCA40–130 Ringer Volume Control Lets you vary ringer volume — Shift Button Allows you to program and access preprogrammed feature codes or secondary speed dial — numbers (each programmable button can accommodate two feature codes or speed dial numbers)
Page 9: Using Digitech Telephones
DXP Plus General Description 2.3 Using DigiTech Telephones The DXP Plus accepts all of the currently produced DigiTech telephones. Figure 1 details all of the DigiTech telephones that operate on the DXP Plus. Figure 2 shows the dimensions of the DigiTech Multiline telephone.
Page 10 DXP Plus General Description GCA40–130 7.658" 4.983" 4.069" 7714X 7714S 8.625" 7700S 1.112" 4.007" 6.451" 2.887" 8.625" 7701X CAJS045 1.251" Figure 2:DigiTech Station Outline Dimensions Telephone Features – 7...
Page 11: Using Impact Telephones
DXP Plus General Description 2.4 Using Impact Telephones The DXP Plus accepts all of the currently produced Impact telephones. Figure 3 details all of the Impact telephones that operate on the DXP Plus. Figure 4 shows the dimensions of the Impact Multiline telephone.
Page 12 DXP Plus General Description GCA40–130 7.130 10.750 8101N, 8024S, 8124S 8112N 8.900 8.900 CAJS077 4.640 9.080 3.731 8012S, 8112S 8.900 1.034 Figure 4: Impact Station Outline Dimensions Telephone Features – 9...
Page 13: Using Executech Telephones
DXP Plus General Description 2.5 Using ExecuTech Telephones The DXP Plus accepts all of the currently produced ExecuTech telephones. Figure 5 details all of the ExecuTech telephones that operate on the DXP Plus. Figure 6 shows the dimensions of the ExecuTech Multiline telephone.
Page 14 DXP Plus General Description GCA40–130 7.658" 4.983" 4.069" 8.625" 1.112" 4.007" 6.451" 2.887" 8.625" CAJS045 1.251" Figure 6: ExecuTech Station Outline Dimensions Telephone Features – 11...
Page 15: Reviewing The Hardware
(See section 3.5 for card information) The line boards are listed in section 3.3; station boards are located in section 3.4. The complement of circuit boards include the following (for information on the main DXP Plus package, see section 3.6, Locating The Boards): Auxiliary Board: A utility board that provides interface for a maximum of four special-purpose circuit cards.
Page 16: Defining The Line Boards
3.2 Defining The Line Boards The DXP Plus accepts several different types of lines. In order to use these various lines, you must install the correct line board. The following list details all of the current DXP Plus line boards.
Page 17: Defining The Station Boards
DXP Plus General Description 3.3 Defining The Station Boards The DXP Plus accepts digital, analog, and industry standard telephones. In order to use these different types of stations, you must install the correct station board. The following list explains each station board.
Page 18 3.4 Defining The Option Circuit Cards Many of the DXP Plus boards accept smaller circuit cards. These boards mount directly into the DXP Plus, while the optional circuit cards mount only onto boards. You can install these optional cards on any of the following boards: the Auxiliary Board, the Services board, and the Interface boards.
Page 19: Locating The Boards
GCA40–130 DXP Plus General Description 3.5 Locating The Boards Main Cabinet The 14-board capacity of the main cabinet breaks down as follows from left to right: 1 – interface board slot 2 – board slots for future features) 1 – CPU board slot 1 –...
Page 20 DXP Plus General Description GCA40–130 Upper Expansion Cabinet 1 Interface Slot 2 Aux./ Universal Slots 9 Universal Slots Main Cabinet 1 Interface Slot 1 CPU Slot 1 Services Slot 1 Aux./ Universal Slot 8 Universal Slots Lower Expansion Cabinet 1 Interface Slot 2 Aux./ Universal Slots...
Page 21: Using The Modem
GCA40–130 DXP Plus General Description 3.6 Using The Modem The modem is a general-purpose, *Hayes TM compatible, 300, 1200, and 2400 automatic baud detect serial modem. The CPU board provides a dedicated serial data port and power port for the modem. If you connect the modem to a serial data port on one of the communications cards, you will have to program the system for modem operation on that port.
Page 22: Using The Ring Generator
GCA40–130 3.7 Using The Ring Generator The DXP Plus digital communications system supports the use of industry-standard telephones (IST). To use ISTs, the system requires a ring generator assembly to supply ringing voltage and message waiting voltage to the industry-standard telephones.
Page 23 GCA40–130 DXP Plus General Description 3.8 Understanding The Board Configuration Physical vs. The DXP Plus uses two distinctions for station and line locations: the physical Logical board location and the logical location. location The physical location corresponds to the order of the universal slots in the system;...
Page 24 DXP Plus General Description GCA40–130 How automatic Because there are no dedicated station or line ports in the DXP Plus, the system configuration uses an automatic configuration method to number the lines and stations. When works you master clear the system, it automatically searches for all installed line and station boards in the main and expansion cabinets.
Page 25: Mounting Considerations
Use a reliable earth ground—a metal cold water pipe or a metal building frame ground. • Use a backboard of at least 3/4-inch thick plywood to mount the DXP Plus common equipment. It is a good practice to make this backboard large enough to accommodate the main cabinet, the expansion cabinet, and a battery backup assembly even though the initial installation may not require all of this equipment.
Page 26 DXP Plus General Description GCA40–130 Typical Backboard 48 X 96 3/4 Plywood Sheet 12 3/4 22 5/16 10 1/2 Expansion Cabinet 1 10 1/2 Panel Retaining Screws 4 3/4 10 1/2 Main Cabinet 10 1/2 Panel Retaining Screws 4 3/4...
Page 27: Using The Power Supply
3.10 Using The Power Supply What the power Each cabinet in the DXP Plus system has its own power supply. The power supply does supply provides + and – 5 VDC operating power for the circuit boards and – 36 VDC for all of the telephone stations.
Page 28 DXP Plus General Description GCA40–130 Two 15 AMP Circuit Breakers Ganged Together PLUS038 Power Cable Two Dedicated 117 VAC 15 Amp NEMA 5-15R Electrical Outlets With Third Wire Ground (Each Is Protected By Its Own Circuit Breaker.) Plug-In Power Line...
Page 29: Using The Battery Backup
= 50 (ampere-hour capacity of battery backup assembly) N = Total number of stations Example: Assume that you have installed a DXP Plus with three cabinets supporting 472 telephones and containing one line board along with a battery backup assembly to provide back-up power.
Page 30 DXP Plus General Description GCA40–130 PLUS004 Circuit Breaker Power Line Surge Protector Dedicated AC Outlet Figure 13: Battery Backup Connections Reviewing The Hardware – 27...
Page 31: Connecting The System
To help ensure that external over-voltage surges do not damage the system, Comdial recommends that you install and properly ground gas discharge tubes, or similar primary protection devices, on all lines.
Page 32: Outside Line
DXP Plus General Description GCA40–130 PLUS033 Ferrite Collar Connect Line Cable to Outside Line Termination Figure 14: Typical Line Connections (loop-start board shown) Connecting The System – 29...
Page 33: Connecting The Stations
GCA40–130 DXP Plus General Description 4.2 Connecting The Stations How to connect Connections between the telephones and the station boards are typically via type the stations 66M-xx connector blocks that are cable connected to the station boards (see figure 15).
Page 34 DXP Plus General Description GCA40–130 PLUS031 Typical Analog Station Board Typical Station Connector Block Female 50-pin Cable Connector J1 (Male 50-pin Connector) J2 (Male 50-pin Connector) Ferrite Collar CLIP TERMINALS Figure 15: Station Connections Connecting The System – 31...
Page 35: Connecting The Paging Equipment And Music Sources
The services board provides a standard 6-position modular jack for interfacing external paging equipment and external music sources to the DXP Plus system. This jack supplies audio output from the DXP Plus for paging purposes and accepts audio input from two separate audio sources. See Figure 16 for details.
Page 36 DXP Plus General Description GCA40–130 4.4 Connecting A Power Failure Telephone Each line board provides one standard 6-position modular jack that interfaces an industry-standard telephone for power failure operation to line 1 of that board (see Figure 17 for jack details).
Page 37: Connecting The Serial Data Ports
GCA40–130 DXP Plus General Description 4.5 Connecting The Serial Data Ports The CPU board provides two serial data ports dedicated for PC-based programming and the remote-maintenance modem. You can add as many as 16 additional non-dedicated serial data ports by adding the communications card onto either the services board, the auxiliary board, or either of the two interface boards.
Page 38 DXP Plus General Description GCA40–130 4.6 Connecting The Slave Equipment Requiring Dry-Contact Relay Closure For Actuation The other ports provide dry-contact relay closures that are under software control. Figure 19 illustrates the relay jack details. (Wiring shown for low current application - see caution text)
Page 39 GCA40–130 DXP Plus General Description Knowing The Specifications System Capacity (Maximums): Attendant Consoles: Telephone Attendant Unlimited Personal Computer Attendant (Total Control) Conferencing: (Simultaneous - without conference circuit board) 32 total conferencing circuits Each conference party uses 2 circuits Each SOHVA or Service Observe uses 3 circuits...
Page 40 DXP Plus General Description GCA40–130 Subdued Off-Hook Voice Announce Groups: Receive Transmit SMDA Call Storage Capacity: with 2 megabytes of memory Approximately 15,000 calls with 4 megabytes of memory Approximately 30,000 calls Speed Dials: System Speed Dial 500 maximum Station Speed Dial Numbers Per Set...
Page 41 GCA40–130 DXP Plus General Description Dimensions (approximate): Main Cabinet: Width (inches) 23.75 Height(inches) 24.75 Depth (inches) 12.0 Weight (approximate pounds) 42 ( with cabinet, board cage, and backplane) 72 (with power supply and circuit boards added) Expansion Cabinet: # 1 (Upper)
Page 42 DXP Plus General Description GCA40–130 Terminations: Station: Standard 50-pin male connectors for connection to external distribution field. Line: Standard, 6-conductor mini-jack (USOC 14C) Serial Data Ports: CPU Board 1 at 9600 bps, 1 at 2400 bps Com Card on Services Board...
Page 43 GCA40–130 DXP Plus General Description Memory Retention After Power Loss: 65 hours typical - without battery back up FCC Registration Number: Key System CVWUSA-65214-KF-E Hybrid System CVWUSA-65213-MF-E Ringer Equivalence Number: 0.4B Product Codes: Main Cabinet DXCBM–PLS Expansion Cabinet DXCBX–PLS Power Supply DXPSM–PLS...
Page 44 DXP Plus General Description GCA40–130 Product Codes–continued Main Package Domestic: DXBKM–PLS (includes main cabinet, Switchable: DXBKM–PLSS power supply, CPU board, services board, and modem) Upper Expansion Package Domestic: DXBKX–PLSX2 (includes upper cabinet, Switchable: DXBKX–PLSSX2 main interface board, upper interface board,...
Page 45: Fcc Rules And Regulations
This electronic key system complies with Federal Communications Commission (FCC) Rules, Part 68. The FCC registration label on the DXP Plus contains the FCC registration number, the ringer equivalence number, the model number, and the serial number or production date of the system.
Page 46 DXP Plus General Description GCA40–130 Repair Authorization FCC regulations do not permit repair of customer owned equipment by anyone except the manufacturer, their authorized agent, or others who might be authorized by the FCC. However, routine repairs can be made according to the maintenance instructions in this publication, provided that all FCC restrictions are obeyed.
Page 47 DXP Plus General Description GCA40–130 Understanding The Features 6.1 DXP Plus Features List This list details all of the features available on the DXP Plus. Use it as a pre-installation check list. Abandoned Hold Release Call Announce Beeps Data Base Programming From Main...
Page 48 GCA40–130 DXP Plus General Description Existing Comdial Telephone Support Master Clear Ring Back On Transfer ExecuMail Integration Maximum Call Duration Ring Back Tone External Paging Interface Meet-Me Answer Page Ring No Answer Call Forward Feature Inhibit Memory Retention Without Batteries...
Page 49: Defining The Features
Abandoned Hold Release If a distant on-hold party hangs up, it may cause an interruption in the line current. The DXP Plus system then drops the line from the hold condition and returns it to service. You can program the time interval between hang-up and line-drop with choices of either 50 milliseconds or 350 milliseconds.
Page 50: Account Code Display And Display Time
Adjunct Feature Module Support When the installer includes a 16-button adjunct feature module with certain model Comdial proprietary telephones, that module extends the programmable buttons of the telephone by 16 buttons and status lights.
Page 51: Answer Button
LCD messages that are available to many of the system users. The DXP Plus provides two attendant positions at default (stations 1 and 2, intercom 101 and 102); however, the programmer can assign any or all stations (up to 480 total) as attendant stations if they wish.
Page 52: Attendant Position, Pc
DXP Plus. The DXP Plus can handle a maximum of four PC Attendants.
Page 53: Automatic Pause Insertion
The common carrier supplies ANI information as DTMF digits. When the ANI feature is combined with the Dialed Number Identification Service (DNIS) feature, the common carrier also delimits the DNIS information from the ANI information with an asterisk ( ) tone so that the DXP Plus can process each portion properly.
Page 54: Automatic Route Selection
GCA40–130 DXP Plus General Description Automatic Route Selection Automatic Route Selection (ARS) allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group.
Page 55: Automatic Station Relocation
DXP Plus General Description GCA40–130 Restrict ARS Hookflash (Automatic Route Selection, Hookflash Restriction) This feature enhances ARS response to hookflash action on an outside line when that action is followed by dialed digits. With the feature enabled, the system delays response to a hookswitch flash until after the ARS feature verifies as valid all subsequent dialed digits.
Page 56: Auxiliary Station Ringer Interface
Battery Backup Interface Attach a Comdial-provided optional battery backup kit to the DXP Plus digital communications system for full un-interruptable system power in case of an AC power loss. The switching and trickle charge circuitry are in the common equipment power supply assembly, but batteries, chassis, and cable are packaged as a separate option.
Page 57: Block Programming
DXP Plus General Description GCA40–130 Block Programming A programmer can assign the programmed features of a particular line or station, to other lines or stations. He or she can also assign a particular arrangement of button functions (mapped buttons) of one telephone to a quantity of other telephones.
Page 58: Caller Id
LCD stations. The installer can program any C.O. line as a caller ID line. The caller ID information is also reflected in the SMDA printout. The DXP Plus Caller ID feature package requires the use of a CID08 unit—hardware designed to support the Bell 202 Caller ID signal transmitted by the central office.
Page 59 DXP Plus General Description GCA40–130 Call Forward—Busy Or Ring No-Answer, All Or Personal Station users can forward the calls that normally ring at their telephones to another telephone for answering. They can forward just their prime line and intercom calls or forward every call that rings at their telephone.
Page 60: Call Forward Outside System
Comdial has taken reasonable steps in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.
Page 61: Call Forward, Recall
DXP Plus General Description GCA40–130 Call Forward, Recall If the site includes ExecuMail equipment and the programmer has arranged for the ExecuMail to provide release transfer, she or he should also arrange for the ExecuMail station to have this call forward, recall feature.
Page 62: Call Waiting Tone
GCA40–130 DXP Plus General Description Call Transfer—Screened Screened call transfer allows users to first announce and then transfer both line and intercom calls from one station to another station or group in one of two ways. If both stations have access to the line or intercom number, the user makes a common line pickup transfer.
Page 63: Camp–On—No Answer
Each of these boards will accept two communications cards in its lower two slots. The DXP Plus supports a maximum of 18 serial data ports. Two of these ports are the dedicated ports provided by the CPU board while communications cards provide the remaining 16 undedicated ports.
Page 64: Conferencing - Multiline
Console Support The DXP Plus supports the operation of a DSS/BLF console. The system installer must use a station port to install each DSS/BLF console; however, the programmer can assign up to four DSS/BLF consoles to support the operation of one system station.
Page 65: Consoleless Operation
DXP Plus General Description GCA40–130 Consoleless Operation The system can operate with or without the use of an attendant console. Consultation Hold When the station user presses the TRANS/CONF button while on a call, the call is placed on consultation hold and dial tone is returned to the station.
Page 66: Database Program Storage
DXP Plus General Description Database Program Storage Programmers can save and restore the DXP Plus data base using the visual man machine interface (VMMI). They will find this feature useful for retaining existing operating parameters and later reloading this database after they upgrading the system’s software.
Page 67 You can set the interdigit time between dial pulses when the system pulse–dials a number over a line. The DXP Plus defaults this time to 200 milliseconds and provides a range of timing values in 100 millisecond intervals between 100 milliseconds and one second.
Page 68: Dialed Number Identification Service (Dnis)
Dialed Number Identification Service (DNIS) The DNIS feature allows the DXP Plus to read an inband DTMF digit string sent by a common carrier. It uses this information to identify the telephone number the caller dialed and appropriately route the call.
Page 69 Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.
Page 70: Direct Line Access By Station
GCA40–130 DXP Plus General Description Direct Line Access By Station Through program assignment, the system gives certain stations direct access to lines. The programmer must map line buttons for use at these stations. The users then press the line buttons to select lines for use.
Page 71: Do Not Disturb (Dnd) Inhibit
Executive Override. DSS/BLF Console Support The DXP Plus system supports the use of both digital and analog proprietary DSS/BLF consoles. The installer can place a console at any station port and use database programming to identify it as a console port.
Page 72: Digital Voice Announce
You perform all DVA programming through the “Attendant Level” programming, though there are some DXP Plus programming steps as well. It isn’t necessary to send DTMF or ringing signals to the unit to activate it because the DISA programming determines the DVA’s actions. When you use DVA in conjunction with DISA, the DXP Plus automatically answers CO lines and guides callers with voice prompts.
Page 73 DXP Plus General Description GCA40–130 DVA Continued . . . Lines are associated with DVAs by “Line Pgm,” DVA voice option. For example, in the diagram below, lines 1, 2, and 3 are programmed for “voice option 1" and will be answered by any DVA unit with index group 1 prompts recorded.
Page 74: Dva / Disa
Example: “Your call cannot be completed at this time. Please try again.” DVA / DISA You can enhance the security of DISA by using the DVA. The DXP Plus seizes the incoming call based on the “DISA assignment” parameters, and the DVA plays the appropriate prompts to enhance the following.
Page 75: Dva/ Auto Attendant With Single Digit Menu
GCA40–130 DVA/ Auto Attendant with Single Digit Menu The DVA functions as an auto attendant, giving callers single-digit dialing options. The DXP Plus seizes the incoming call based upon the “DISA assignment” parameters, and the DVA plays the appropriate prompts.
Page 76: Dva / Tracker
DXP Plus General Description DVA / Tracker The DVA gives caller’s single digit dialing access to the Tracker paging system. The DXP Plus seizes the incoming call based upon the “DISA assignment” parameters, and the DVA plays the appropriate voice prompts.
Page 77: Dynamic Save Button
The DXOPT-SYN card on the Services board must be installed whenever one or more E1 boards is installed, and the DXP Plus is receiving its timing signals from an external source. In installations where the local DXP Plus is supplying the clock signal for the far system, no DXOPT-SYN card is required in the local DXP Plus.
Page 78: E & M Tie Line Support
GCA40–130 DXP Plus General Description E & M Tie Line Support Extension Hunting When an E and M tie line call rings at a station that the programmer has disabled though programming action, the system routes the call through the disabled station’s hunt list until it locates a group intercom for the call to ring.
Page 79: Execumail Integration
GCA40–130 ExecuMail Integration The DXP Plus supports the ExecuMail voice mail system through an appropriate interface device. The ExecuMail system provides voice mail boxes where callers can leave messages to station users when the users are not available to answer their telephones. The ExecuMail system camps incoming calls that encounter busy ports so that they can recall when a voice mail part becomes available.
Page 80: Feature Inhibit
GCA40–130 DXP Plus General Description External Paging Interface (External Paging Port) The external paging port, available on the services circuit board, provides an interface for external paging equipment. When the programmer assigns the external paging port to a paging zone, announcements to that zone are sent through the external paging equipment installed at the port.
Page 81 DXP Plus General Description GCA40–130 Flexible Ringing Assignments The programmer can arrange ringing assignments for every station. He or she can arrange for this ringing to sound immediately as soon as the call appears on specified lines at a telephone (direct ringing) or after a system imposed delay (delayed ringing).
Page 82: Headset Compatibility
GCA40–130 DXP Plus General Description Handsfree Answer Inhibit The MUTE button on a multiline telephone will block all handsfree answerback response. This arrangement prevents a station user from monitoring another station site using the monitoring ability of the voice announce feature. When a user presses the MUTE button at his or her telephone, all handsfree answerback is disabled thus inhibiting any off-site monitoring.
Page 83: Hot Transfer
DXP Plus General Description GCA40–130 Hold, Exclusive Exclusive hold prohibits a user from retrieving a held call at any station other than the one where it was placed on hold. The exclusive hold condition also links the held call to the timed hold recall time-out feature.
Page 84: Industry Standard Telephone Support
GCA40–130 DXP Plus General Description Industry Standard Telephone Support The DXP Plus supports industry standard (IST) telephones. Distinctive Ringing An industry–standard telephone can sound one ring cadence for intercom calls and another for for outside calls. You must select the ringing style in station class of service programming.
Page 85: Interactive Button Support
DXP Plus General Description GCA40–130 Industry-Standard Telephone Support continued . . . Ringing Time-out You can program the number of times that the system sends a ring signal to an industry–standard telephone on a system wide basis. Ringing Patterns The ringing pattern can be changed. Additionally, firmware revision 2C or higher must be installed on the DXIST (industry-standard interface) board.
Page 86: Intercom Number
DXP Plus General Description Intercom Number The DXP Plus system provides intercom support in several ways as described in the following paragraphs. The system provides 480 personal intercom slots and 520 group intercom slots for a total of 1000 available intercom slots.
Page 87 When the timer times out, the system returns the station to an idle state. Key/Hybrid Configuration Either key system or hybrid configuration is available with the DXP Plus digital communications system. Whenever the programmer assigns outside lines into line groups and gives individual stations access to those line groups, the system automatically places itself into the hybrid configuration mode.
Page 88: Last Number Redial
LCD speakerphones display when connected to out-bound lines for outgoing calls. Specifically, this action substitutes a release (RLSE) button for the automatic redial (ARDL) button. This feature enhances DXP Plus installations within the international community because some nations have specifications in place that disallow automatic redialing.
Page 89: Line Queuing
Software release 4A adds the location code feature to enhance system installation in the international community. When installers set this code for a particular nation where they have installed the DXP Plus, the DXP system automatically defaults certain system parameters to a setting that meets specifications set forth by that nation’s technical standards.
Page 90: Mark Problem Line
GCA40–130 DXP Plus General Description Lock Button When the installer maps a telephone with this button, a user can press the button and dial an authorization code to deny other users access to lines and features at his or her telephone.
Page 91: Message Deposit
300, 1200, and 2400 automatic baud detect, serial data modem that receives its operating power and configuration programming from the DXP Plus system. The CPU board provides a dedicated serial data port for DXMDM modem use. If your installer connects the modem to a serial data port that is supplied by a communications card, he or she will need to program the system for modem operation on this port.
Page 92: Modify Digits Table
GCA40–130 DXP Plus General Description Modify Digits Table Refer to the discussion titled Automatic Route Selection. Multiple Attendant Positions The system supports the operation of an attendant position at more than one station port. Also refer to the discussion titled Attendant Position.
Page 93: Names (Station And Lines)
DXP Plus General Description GCA40–130 Names (Station And Lines) The programmer can name every station and line connected to the system for identification and programming purposes. On an LCD speakerphone, the name of called and calling stations appear in the display.
Page 94: Originating Denied
GCA40–130 DXP Plus General Description Originating Denied The programmer can deny users the ability to originate calls on certain lines or intercom numbers at certain stations. Originating denied does not prevent a user from answering a ringing line, retrieving a held call or receiving a transferred call.
Page 95: Pbx/Centrex/Central Office Compatible
A power failure line connection is available on each line interface board for connecting industry-standard telephones such as a Comdial ATC or MaxPlus model. The system automatically connects these power-fail telephones directly to certain lines whenever there is an AC power failure. During a power failure, users can originate and receive calls on a power-fail station.
Page 96 GCA40–130 DXP Plus General Description Printer Interface The system makes a wide variety of printout records available through a serial data port provided by a communications card. The programmer can direct these printouts to the SMDR/SMDA data printer or to the screen of the programming PC.
Page 97: Pulse/Tone Switchable
DXP Plus General Description GCA40–130 Pulse/Tone Switchable If the installation site is in an area that supplies rotary (pulse) dialing lines from the central office instead of, or in addition to, tone (DTMF) dialing lines, the programmer can match the dialing mode of the line port to that of the line.
Page 98: Remote Programming And Diagnostics
For remote programming to take place, an installer must connect the DXP Plus modem between the maintenance port on the services board and an outside telephone line, and connect a customer-supplied modem between the PC and an outside telephone line.
Page 99 DXP Plus General Description GCA40–130 Ring Back Tone By default, when callers call an intercom party, they receive an intercom ring back tone to tell them that the called intercom station is ringing. Also, when they call over the CO line, they receive a CO-style ring back tone to tell them that the distant CO telephone is ringing.
Page 100: Service Observing
Each of these boards accepts two communications cards in its lower two slots. The DXP Plus supports a maximum of 18 serial data ports. Serial data ports 1 and 2 are the dedicated ports provided by the cpu board while communications cards provide the remaining 16 undedicated ports (serial data ports 3–18).
Page 101: Single-Line Proprietary Telephone Support
DXP Plus General Description GCA40–130 Single-Line Proprietary Telephone Support The system supports a proprietary single-line telephone. The single-line telephone provides basic intercom service coupled with the ability to access outside lines and system features through special access codes. The programmer identifies the station port for single-line telephone use.
Page 102: Split Button
GCA40–130 DXP Plus General Description Split Button When a telephone is mapped with this feature, the user can press the button to switch between the last call (intercom, outside line, or conference) that they placed on hold and their current active call.
Page 103: Station Hunting
DXP Plus General Description GCA40–130 Station Hunting Station hunting is available to systems with a software revision of 3.A and later. Station hunting provides a means of routing both intercom and outside calls through an installer-determined grouping of stations. This call routing continues to a designated overflow location in case of no answer or if all stations in the hunt group are busy.
Page 104 GCA40–130 DXP Plus General Description Station Hunting, Hunt Group Attributes–continued DID/DNIS Display for Station Hunt Groups: Beginning with software release 4A, if station hunt group members need to differentiate incoming DID/DNIS calls, programmers can take action to cause a different display to occur. With this feature active, the display shows the incoming digits or translated name instead of the station hunting name.
Page 105: Station Message Detail Recording (Smdr)
When a line rings at a hunt group, it rings at the first available station within the group (based on the group’s selected hunting method). As the ringing line appears at the station, it follows the DXP Plus conventions for line appearances. If the station does not answer the call within the programmed call advance time limit, the system rings the next member station.
Page 106: Station Speed Dial
If a SHIFT button is not available, the user has access to only one level of speed dial storage. A speed dial set is a group of 10 speed dial locations. The DXP Plus system allocates one speed dial set to each telephone as a default but can allocate up to 10 sets to a telephone if a programmer makes it so.
Page 107: Subdued Off-Hook Voice Announce Groups
Synchronized Ringing When the programmer enables synchronized ringing, the central office ringing pattern is tracked on external calls that ring within the DXP Plus system. Also refer to the discussion titled Discriminating Ringing. System Clock The system clock provides time and date information for display on LCD speakerphones and on SMDR/SMDA printouts.
Page 108: System Speed Dial
GCA40–130 DXP Plus General Description System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The programmer or the attendant is responsible for storing the system speed dial numbers.
Page 109 Since the DXP Plus supports a maximum of 240 lines, and each T1 board handles up to 24 channels, installers can place up to 10 T1 boards in the DXP Plus system. They can install these 10 boards in any available universal board slot in the main and expansion cabinets.
Page 110: Tap (Flash)/Recall
IST port. When the programmer enables the through dialing feature, DTMF tones that the external device generates pass through the interface equipment, the DXP Plus system, and any line connection. Also see the paragraph titled Off Premise Extension.
Page 111: Toll Restriction
This feature gives you an alternative to providing music or no music for callers who are placed on hold. When you program this feature into the DXP Plus system, both internal and external callers hear a pattern of short tone bursts while they are on hold. The patterns consist of two 1/10-second tone bursts separated by 1/10-second.
Page 112: Tracker Paging System
GCA40–130 DXP Plus General Description Tone Or Voice Signaling On Internal Calls Intercom number calls can be tone signaled or voice signaled as desired. Programming determines which signaling method the system uses as the primary method when an intercom number call is made. Users can choose the alternate method at the station by pressing the intercom key.
Page 113: Transfer Recall
DXP Plus General Description GCA40–130 Using Voice Mail With Tracking When a caller reaches an extension with an assigned Tracker pager, and that extension is covered by proprietary voice mail, the system may prompt the caller to either select the assigned Tracker pager or leave a message.
Page 114: Voice Mail Integration Digits
Busy – If the voice mail system transfers a call to a station that is busy on a call, the DXP Plus sends this DTMF digit to the voice system. When the voice mail system receives this digit, it can abandon the transfer, reconnect to the call, and offer the caller whatever options the the voice mail system has available in its programming.
Page 115: Voice Announce Blocking
DXP Plus General Description GCA40–130 Voice Announce Blocking This feature allows the user of multiline telephones to block voice announced intercom calls by dialing a special code or by pressing a programmed button. Zone Paging This feature arranges for stations to transmit and/or receive voice announcements to and from a particular group of stations or to all stations.
Page 116: Defining The Optional Circuit Boards
DXP Plus General Description GCA40–130 Index Call Announce With Handsfree Answerback Call Costing And Station Message Detail Abandoned Hold Release Accounting Reports Access Denied Call Forward, Call Forward—All Or Personal Accessing The Tracker Pager From DISA Call Forward—Busy Or Ring No-Answer,...
Page 117 GCA40–130 DXP Plus General Description Defining The Line Boards Extended DTMF Tones Defining The Optional Circuit Boards Extension Hunting Defining The Station Boards External Paging Interface Delayed Ringing External Paging Port Diagnostics (Limited) Dial 0 For System Attendant Dial Pulse Interdigit Time FCC Rules And Regulations, Knowing The Dial Pulse Rate—Make / Break Ratio...
Page 118: Knowing The General Specifications
DXP Plus General Description GCA40–130 Key/Hybrid Configuration Pad Level–Transmit, Receive 75, 107 Knowing The FCC Rules And Regulations Paging Access Knowing The General Specifications Paging Equipment And Music Sources, Connecting The Password Protection Pause Time Last Number Redial PBX/CENTREX/Central Office Compatible...
Page 119: Understanding Printed Wire Boards
GCA40–130 DXP Plus General Description Save Button Dial Storage T1 Digital Carrier Transmission Option Saved Number Redial TAFAS Screened Call Transfer TAP (Flash)/Recall Secure Account Code Display Telephone Features, Understanding The Self Diagnostics Telephone Features, Using The Serial Call Button...
Page 120: Installing The
Use caution when installing or modifying telephone lines. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 121 Install the two retaining screws at the bottom right-hand and left-hand corners of the panel to secure it to the cabinet. 2 – Installing The DXP Plus Main Cabinet...
Page 122 Installing The DXP Plus Main Cabinet IMI66–105 Typical Backboard 48 X 96 X 3/4 Plywood Sheet 12 3/4 22 5/16 10 1/2 10 1/2 Retaining Screws (Two Places) PLUS025 Mounting The Common Equipment Cabinet Installing The DXP Plus Main Cabinet – 3...
Page 123 MUST connect the common equipment cabinet to a reliable, effective earth ground. Proper DXP grounding is necessary for trouble-free operation and personnel safety. The DXP Plus has the following three types of grounds: •...
Page 124 Installing The DXP Plus Main Cabinet IMI66–105 PLUS040 Grounding Terminal No. 6 Solid Copper Wire Typical Earth Ground Grounding The System Installing The DXP Plus Main Cabinet – 5...
Page 125: Installing The Power Supply
6. The supplied power supply assembly accessories include a ferrite collar. Snap this collar around the AC power cord to provide protection against radio frequency interference. Typical Common Equipment Cabinet Power Supply Assembly PLUS075 Machine Screw (4 Places) Installing The Power Supply 6 – Installing The DXP Plus Main Cabinet...
Page 126: Making The Ac Power Connection
117 VAC 15 Amp NEMA 5-15R Electrical Outlets With Third Wire Ground (Each Is Protected By Its Own Circuit Breaker.) Plug-In Power Line Surge Protectors Typical Earth Ground Making The AC Power Connections Installing The DXP Plus Main Cabinet – 7...
Page 127 AC outlet. Leave the AC power disconnected until you have installed the circuit boards in the main cabinet. Identifying The Fuse The power supply fuse is a slow-blow type rated at 8 AMPS and 250 VOLTS. A replacement fuse must have the same rating. 8 – Installing The DXP Plus Main Cabinet...
Page 128 Pin 7 - 5 VDC +/- .3 V 0 volts = normal operation Pin 8 Pin 7 + 5 V nominal = thermal overload condition (press Reset switch) Measuring The Power Supply Voltages Installing The DXP Plus Main Cabinet – 9...
Page 129: Creating A Static Safe Work Area
Circuit boards for the DXP Plus system are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 130 Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective Worksurface Static 2 ESD Protective Creating A Static Safe Work Area Installing The DXP Plus Main Cabinet – 11...
Page 131 #4 Nut* #4 Star Washer* #4 X 1/2 Standoff* *Factory Installed 4-40 X 3/8 Machine Screw PLUS046 CPU Board System Software Card Assembling The Software Board To The CPU Board 12 – Installing The DXP Plus Main Cabinet...
Page 132 Clip to Grounding CPU Board Slot Terminal Typical Extractor Lever (Press boards into place by pressing at the extractor lever locations.) Static Discharge Wrist Strap PLUS042 Installing The Assembled Software And CPU Board Installing The DXP Plus Main Cabinet – 13...
Page 133 7. Make a final inspection to ensure that all circuit boards are, oriented correctly and mated properly. 8. Install and tighten the supplied screws to secure the circuit boards to the board cage. 14 – Installing The DXP Plus Main Cabinet...
Page 134 Clip to Grounding Typical Extractor Lever Terminal (Press boards into place by pressing at the extractor lever locations.) Services Board Slot CPU Board Slot Static Discharge Wrist Strap Viewing The Circuit Board Installation Installing The DXP Plus Main Cabinet – 15...
Page 135: Connecting Data Devices
As an added precaution against induced interference, route the data cable as far away from any fluorescent lighting as you can reach, and make every effort to route the data cable perpendicular to other wiring. 16 – Installing The DXP Plus Main Cabinet...
Page 136 Pin 4 = Transmit Data CTS signal for proper Pin 5 = Signal Ground operation. Route to device Pin 6 = Frame Ground as needed. (Front View of Jacks) Detailing Typical Data Device Connections Installing The DXP Plus Main Cabinet – 17...
Page 137 Yellow On, Red Off = Main Cabinet Using Battery Back Up Operation Yellow Off, Red On = Main Cabinet Out Of Service Green LED Green LED Yellow LED CPU Board Red LED Services Board PLUS045 Locating The Status Lights 18 – Installing The DXP Plus Main Cabinet...
Page 138 Front View Of Jacks Relay 2 Relay 1 No Contact No Contact Relay 3 Relay 4 Relay 3 Relay 4 Relay 4 Relay 3 No Contact Detailing Typical Common Audible Interface Wiring Installing The DXP Plus Main Cabinet – 19...
Page 139 Front View Of Jacks Relay 2 Relay 1 No Contact No Contact Relay 3 Relay 4 Relay 3 Relay 4 Relay 4 Relay 3 No Contact Making A Typical External Paging Connection 20 – Installing The DXP Plus Main Cabinet...
Page 140 Music On Hold Page Music 1 Music 2 Pin No. Signal Input Music Source For PLUS062 Background Music 1 & 6 Music 1 2 & 5 Music 2 Installing An External Audio Source Installing The DXP Plus Main Cabinet – 21...
Page 141 Installation Requirements Connection of the DXP Plus system to the telephone lines must be through a universal service order code (USOC) outlet jack supplied by the telephone operating company. If the installation site does not have the proper outlet, ask the telephone company business office to install one.
Page 142 IMI66–105 Radio Frequency Interference The DXP Plus system contains incidental radio frequency generating circuitry and, if not installed and used properly, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against such interference when operated in a commercial environment.
Page 143 Use caution when installing or modifying telephone lines. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 144 Install the two retaining screws at the bottom right-hand and left-hand corners of the panel to secure it to the cabinet. 2 – Installing The DXP Plus Expansion Cabinet...
Page 145 Panel Retaining Screws 4 3/4 10 1/2 Main Cabinet 10 1/2 Panel Retaining Screws 4 3/4 10 1/2 Expansion Cabinet 2 10 1/2 Panel Retaining Screws PLUS024 Mounting The Common Equipment Cabinet Installing The DXP Plus Expansion Cabinet – 3...
Page 146 MUST connect the common equipment cabinet to a reliable, effective earth ground. Proper DXP grounding is necessary for trouble-free operation and personnel safety. The DXP Plus has the following three types of grounds: •...
Page 147 No. 10 or 12 Solid Copper Wire (Cabinet-to-Cabinet) Two Grounding Terminals No. 6 Solid Copper Wire (Cabinet-to-Earth Ground) Typical Earth Ground No. 10 or 12 Solid Copper Wire (Cabinet-to-Cabinet) Grounding Terminal Grounding The Expansion Cabinets Installing The DXP Plus Expansion Cabinet – 5...
Page 148 5. Remove the #6 thread-forming screws from the hardware bag and secure the power supply assembly to the expansion cabinet. 6. The supplied power supply accessories include a ferrite collar. Snap this collar around the AC power cord to provide protection against radio frequency interference. 6 – Installing The DXP Plus Expansion Cabinet...
Page 149 Installing The DXP Plus Expansion Cabinet IMI66–106 Typical Common Equipment Cabinet Power Supply Assembly PLUS075 Machine Screw (4 Places) Installing The Power Supply Assembly Installing The DXP Plus Expansion Cabinet – 7...
Page 150 AC line. CAUTION DO NOT attach or secure the line cord to the surface of the mounting location in any manner. 8 – Installing The DXP Plus Expansion Cabinet...
Page 151 117 VAC 15 Amp NEMA 5-15R Electrical Outlets With Third Wire Ground (Each Is Protected By Its Own Circuit Breaker.) Plug-In Power Line Surge Protectors Typical Earth Ground Making the AC Power Connections Installing The DXP Plus Expansion Cabinet – 9...
Page 152 AC outlet. Leave the AC power disconnected until you have installed the circuit boards in the main cabinet. Identifying The Fuse The power supply fuse is a slow-blow type rated at 8 AMPS and 250 VOLTS. A replacement fuse must have the same rating. 10 – Installing The DXP Plus Expansion Cabinet...
Page 153 Pin 7 - 5 VDC +/- .3 V 0 volts = normal operation Pin 8 Pin 7 + 5 V nominal = thermal overload condition (press Reset switch) Measuring The Power Supply Voltages Installing The DXP Plus Expansion Cabinet – 11...
Page 154 Circuit boards for the DXP Plus system are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 155 Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective Worksurface Static 2 ESD Protective Creating A Static Safe Work Area Installing The DXP Plus Expansion Cabinet – 13...
Page 156 Bottom Yellow Off, Bottom Red Off = normal operation Bottom Yellow On, Bottom Red Off = lower cabinet on battery power Bottom Yellow Off, Bottom Red On = lower cabinet out of service 14 – Installing The DXP Plus Expansion Cabinet...
Page 157 Interface Cable for Interface Board Expansion Main Cabinet Cabinet 1 Interface Cable Access Holes (Two Places) Interface Cable for Interface Board Expansion Expansion Cabinet 2 Cabinet 2 Viewing The Interface Board Installation Installing The DXP Plus Expansion Cabinet – 15...
Page 158 Use caution when installing or modifying telephone lines. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 159 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 160 Installing The Analog Station Board IMI89–173 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective...
Page 161 • On DXP Plus systems the station boards connect to any universal slot. NOTE: On DXP Plus systems, do not install a station board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves this slot for internal use.
Page 162 Installing The Analog Station Board IMI89–173 PLUS029 Power Supply Pre-charge Port Pre-charge Cable For Station Board Installation During Power Up Station Board Pre-charge Port Analog or Digital Station Board Static Discharge Wrist Strap Viewing A Typical Station Board Installation Installing The Analog Station Board – 5...
Page 163 Install a DSS/BLF Console at any station port in the system as a companion to a system telephone. • The DXP Plus systems support a maximum of four consoles for each telephone and there is no limit to the maximum number of consoles that you can install on a system. Typically, the console capacity is equal to one-half of the total station capacity of the system.
Page 164 Installing The Analog Station Board IMI89–173 PLUS031 Typical Analog Station Board Typical Station Connector Block Female 50-pin Cable Connector J1 (Male 50-pin Connector) J2 (Male 50-pin Connector) Ferrite Collar CLIP TERMINALS Viewing A Typical Station Connection Installing The Analog Station Board – 7...
Page 165 IMI89–173 Installing The Analog Station Board Detailing The Station Connections 3.2.1 Detailing Analog Station Board J1 Connections 25-Pair Connections For J1 Station Connections Station Identification Wire Color Pair Clip Pair Wire Color Station Location Term. White-Blue Voice Path Green Blue-White White-Orange Data Path Yellow...
Page 166 Installing The Analog Station Board IMI89–173 3.2.2 Detailing Analog Station Board J2 Connections 25-Pair Connections For J2 Station Connections Station Identification Wire Color Pair Clip Pair Wire Color Station Location Term. White-Blue Voice Path Green Blue-White White-Orange Data Path Yellow Orange-White Black White-Green...
Page 167 Understanding The DXP Plus Logical Numbering Because there are no dedicated station or line ports in the DXP Plus, the system uses an automatic configuration method to logically number its stations and lines. Automatic configuration occurs after you perform a master clear on the system.
Page 168 T1 trunk board requires 24 timing circuits. In the DXP plus, each universal slot provides 32 timing circuits. Because of this timing circuit provision of each slot, you can place any station or line board at any slot location with no restrictions.
Page 169 IMI89–173 Installing The Analog Station Board 4.0 Installing Subdued Off-Hook Voice Announce Wiring For Analog Stations An analog multiline telephone has subdued off-hook voice announce (SOHVA) capability built into it. This telephone contains a 6-position, 3-pair station jack for SOHVA connection. To enable SOHVA as a system feature for analog stations, you must use 6-wire, twisted-pair house cable to connect two data-paired station ports to a 625A2-6 station jack,...
Page 170 Installing The Analog Station Board IMI89–173 Voice Pair (Paired Station) Data Pair To Secure Voice Pair Off-Hook Voice Announce 6-Wire Typical Telephone Twisted Pair Paired Station Cable Ports Connection 6-Wire Line Cord FRONT VIEW OF JACK 6 5 4 3 2 1 1 VOICE (PAIRED STATION) 2 DATA 3 VOICE...
Page 171 IMI89–173 Installing The Analog Station Board 5.0 Testing The Analog Station Installation Making A Resistance Check Make the following resistance measurements at the station connector blocks under the following conditions. • AC power cord disconnected from electrical outlet. • External battery back-up assembly disconnected. •...
Page 172 Installing The Analog Station Board IMI89–173 Causing An Analog Station To Self Test You can cause analog multiline stations to self test for proper operation per the following instructions: 1. Disconnect line cord at station base. NOTE: The adjacent odd or even station will be disabled during the time that the station line cord is being disconnected or reconnected.
Page 173 Use caution when installing or modifying telephone lines. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 174 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 175 Installing The Digital Station Board IMI89–174 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective...
Page 176 • On DXP Plus systems the station boards connect to any universal slot. NOTE: On DXP Plus systems, do not install a station board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves this slot for internal use.
Page 177 Installing The Digital Station Board IMI89–174 PLUS029 Power Supply Pre-charge Port Pre-charge Cable For Station Board Installation During Power Up Station Board Pre-charge Port Analog or Digital Station Board Static Discharge Wrist Strap Viewing A Typical Station Board Installation Installing The Digital Station Board – 5...
Page 178 Install a DSS/BLF Console at any station port in the system as a companion to a system telephone. • The DXP Plus systems support a maximum of four consoles for each telephone and there is no limit to the maximum number of consoles that you can install on a system. Typically, the console capacity is equal to one-half of the total station capacity of the system.
Page 179 Installing The Digital Station Board IMI89–174 Typical Digital Station Board PLUS068 Typical Station Connector Block Female 50-pin Cable Connector J1 (Male 50-pin Connector) Ferrite Collar CLIP TERMINALS Viewing A Typical Station Connection Installing The Digital Station Board – 7...
Page 180 IMI89–174 Installing The Digital Station Board Detailing The Station Connections 3.2.1 Detailing Digital Station Board Connections 25-Pair Connections Station Pair Connections Station Identification Clip Location (note the site Wire Color Pair Pair Identification Wire Color Station Term. position in this column) White-Blue Green Signal Path...
Page 181 Understanding The DXP Plus Logical Numbering Because there are no dedicated station or line ports in the DXP Plus, the system uses an automatic configuration method to logically number its stations and lines. Automatic configuration occurs after you perform a master clear on the system.
Page 182 Installing The Digital Station Board Detailing Station Call Announce Parameters The DXP Plus systems place no limits (other that the distance constraints stated previously) on telephone placement and arrangement within the system; however, when placing telephones that require call announcing capability, consider the parameters detailed in the call announce matrix table.
Page 183 Installing The Digital Station Board IMI89–174 4.0 Testing The Digital Station Installation Making A Resistance Check Measure the resistance at the station connector blocks under the following conditions. • AC power cord disconnected from electrical outlet. • Common equipment connected to station connector blocks. •...
Page 184 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 185 Based upon the above specifications, a fully-equipped DXP Plus system with a minimum of one line board and no auxiliary boards will provide the following industry-standard telephone support: •...
Page 186 Installing The IST Station Board IMI89–184 You can configure the system so that a maximum of 29 of these telephones can dial simultaneously. • services board circuitry that supports one telephone plus one receiver card that supports four telephones provides support for five simultaneously dialing telephones •...
Page 187 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 188 Installing The IST Station Board IMI89–184 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective...
Page 189 5. Locate the proper board slot. On DXP Plus systems, the station boards connect to any universal slot; however, do not install a station board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves the software timing associated with this slot for internal use.
Page 190 Installing The IST Station Board IMI89–184 PLUS026 Power Supply Pre-charge Port Pre-charge Cable For Station Board Installation During Power Up Station Board Pre-charge Port Typical Industry Standard Station Board Static Discharge Wrist Strap Viewing A Typical Station Board Installation Installing The IST Station Board – 7...
Page 191 IMI89–184 Installing The IST Station Board 3.0 Connecting The Stations Connections between the telephone stations and the common equipment station boards are typically via type 66M-xx connector blocks that are cable connected to 50-pin male connectors on the station boards. The maximum distance allowed from the common equipment to the industry-standard telephone varies with the gauge of wire that you use to make the connection.
Page 192 Installing The IST Station Board IMI89–184 PLUS027 Typical Industry-Standa Station Board Typical Station Connector Block Female 50-pin Cable Connector J1 (Male 50-pin Connector) J2 (Male 50-pin Connector) Ferrite Collar CLIP TERMINALS Connecting Telephones To The IST Station Board Installing The IST Station Board – 9...
Page 193 IMI89–184 Installing The IST Station Board Detailing The Station Connections For J1 25-Pair Connections Two-Wire Connections Station Connections Wire Color Pair Clip Pair Wire Color Station Location Term. White-Blue Tip Lead Green Blue-White Ring Lead White-Orange Orange-White No connection White-Green Green-White White-Brown Tip Lead...
Page 194 Installing The IST Station Board IMI89–184 Detailing The Station Connections For J2 25-Pair Connections Two-Wire Connections Station Connections Wire Color Pair Clip Pair Wire Color Station Location Term. White-Blue Tip Lead Green Blue-White Ring Lead White-Orange Orange-White No connection White-Green Green-White White-Brown Tip Lead...
Page 195 Installing The IST Station Board Understanding The DXP Plus Logical Numbering Because there are no dedicated station or line ports in the DXP Plus, the system uses an automatic configuration method to logically number its stations and lines. Automatic configuration occurs after you perform a master clear on the system.
Page 196 Installing The IST Station Board IMI89–184 4.0 Checking Out The Installation And Isolating Failures Check the telephone installation for proper operation by performing the following voltage measurements. Voltage Check Make the following voltage measurements at the station connector blocks under the following conditions: •...
Page 197 Use caution when installing or modifying telephone lines. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 198 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 199 Installing The Loop Start Line Board IMI89–172 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground...
Page 200 On DXP Plus systems the loop start line boards connect to any universal slot. NOTE: On DXP Plus systems, do not install a line board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves this slot for internal use.
Page 201: Power Supply
Installing The Loop Start Line Board IMI89–172 PLUS032 Power Supply Pre-charge Port Line Board Pre-charge Jack Pre-charge Cable For Line Board Installation During Power Up Loop Start Line Board Static Discharge Wrist Strap Viewing A Typical Line Board Installation Installing The Loop Start Line Board – 5...
Page 202 If signal loss is a problem at your site, try adding a line amplifier (repeater) in the DISA line. Comdial does not recommend DISA for use on loop start lines without disconnect supervision. While DISA will function, Comdial will not be liable for its performance under any condition where disconnect supervision is not provided.
Page 203 Installing The Loop Start Line Board IMI89–172 PLUS033 Ferrite Collar Connect Line Cable to Outside Line Termination Viewing A Typical Line Connection Installing The Loop Start Line Board – 7...
Page 204 Understanding The DXP Plus Logical Numbering Because there are no dedicated station or line ports in the DXP Plus, the system uses an automatic configuration method to logically number its stations and lines. Automatic configuration occurs after you perform a master clear on the system.
Page 205 Installing The Loop Start Line Board IMI89–172 4.0 Making A Power Failure Station Connection Every loop start line board provides a tip and ring pair connected to line 1 as an emergency power failure circuit. This power fail circuit is active during a commercial AC power failure if an external battery assembly is not installed to provide battery back-up power to the system.
Page 206 (No A-Lead Control Required) Making A Typical Auxiliary Interface Connection Accredited by the Dutch Council for Certification for certification and registration activities. Comdial’s Quality Management System Is Certified To The ISO 9001 Standard. Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/...
Page 207 DID lines. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 208 If an incoming call is addressed to either an unassigned or an uninstalled station, the DXP Plus will route the call to the DID block alternate extension. If the DID Block alternate extension is unavailable, it routes the call to the Dial 0 attendant.
Page 209 DXP Plus establishes a communication path between the line and station when it detects station answer. The CO signals a line disconnect condition to the DXP Plus by opening the loop. When the DXP Plus detects the CO disconnect, it returns the line to idle polarity and changes the line from busy to idle.
Page 210 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 211 Installing The DID Line Board IMI89–191 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective...
Page 212 On DXP Plus systems the DID line boards connect to any universal slot. NOTE: On DXP Plus systems, do not install a DID line board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves this slot for internal use.
Page 213 Installing The DID Line Board IMI89–191 PLUS021 Power Supply Pre-charge Port Pre-charge Cable For DID Board Installation During Power Up Pre-charge Port DID Line Board Static Discharge Wrist Strap Installing The DID Line Board Installing The DID Line Board – 7...
Page 214 IMI89–191 Installing The DID Line Board 3.0 Connecting The DID Lines The FCC specified jack configuration for DID line connection to the switched network is a universal service order code (USOC) RJ21X type and the facility interface code for DID is 02RV2-T. This specified connection is typically a type 66M-nn connector block.
Page 215 Installing The DID Line Board IMI89–191 PLUS022 Connector Block Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Line Board Grounding Male 50-pin Terminal Connector Ferrite Collar No. 6 Solid Copper Wire CLIP TERMINALS Typical Earth Ground NOTE: Wiring for the 8 line board is shown.
Page 216 Understanding The DXP Plus Logical Numbering Because there are no dedicated station or line ports in the DXP Plus, the system uses an automatic configuration method to logically number its stations and lines. Automatic configuration occurs after you perform a master clear on the system.
Page 217 Installing The DID Line Board IMI89–191 Understanding The DID Line Connections 25-Pair Connections Wire-Pair Line Designations Connections Wire Color Pair Clip Wire Name Line Number CO Line Term. Number White-Blue Blue-White Ring White-Orange Orange-White Ring White-Green Green-White Ring White-Brown Brown-White Ring White-Slate Slate-White...
Page 218 FCC rules, part 68, require customer premise equipment (CPE) to return answer supervision signalling to the CO for DID calls. Allowing the DXP Plus to be operated in a manner that does not provide answer supervision is a violation of these rules. In compliance to this ruling, the DXP Plus system returns DID answer supervision no later than 500 milliseconds after the incoming call is serviced.
Page 219 Installing The DID Line Board IMI89–191 Party Lines And Coin Lines Local telephone company regulations may not permit connections to party lines and coin lines by anyone except the telephone operating company. Troubleshooting If a service problem occurs, first try to determine if the trouble is in the on-site system or in the telephone company equipment.
Page 220 T1, or microwave. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 221 M lead to alert the calling DXP Plus system that it is ready to receive information. The calling DXP Plus controls the status of the M lead and watches for a return signal from the called DXP Plus on the E lead. A wink occurs when the called DXP Plus is ready to receive dialed digits from the calling DXP Plus.
Page 222: Mounting Location
Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 223 On DXP Plus systems the multipurpose line boards connect to any universal slot. NOTE: On DXP Plus systems, do not install a multipurpose line board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves this slot for internal use.
Page 224 Installing The Multipurpose Line Board IMI89–192 PLUS054 Power Supply Pre-charge Port Pre-charge Cable For Board Installation During Power Up Pre-charge Port Multipurpose Line Board Static Discharge Wrist Strap Installing The Multipurpose Line Board Installing The Multipurpose Line Board – 5...
Page 225 Installing E&M Lines When you install E&M tie lines to connect the DXP Plus to a remote telephone system, you must follow the particular wiring arrangement detailed in the following chart. From the chart, notice that line 3 of one system connects to line 4 of the other system and that the E lead of one line connects to the M lead of the other line.
Page 226 Installing The Multipurpose Line Board IMI89–192 PLUS055 Multipurpose Line Board Grounding Terminal Male 50-pin Connector Ferrite Collar No. 6 Solid Copper Wire Typical Earth Ground Connector Block Line 1 Loop Start and Ground Start Line 2 Loop Start and Ground Start Line 3 Loop Start, Gnd Start, and E&M Voice Line 4...
Page 227 Understanding The DXP Plus Logical Numbering Because there are no dedicated station or line ports in the DXP Plus, the system uses an automatic configuration method to logically number its stations and lines. Automatic configuration occurs after you perform a master clear on the system.
Page 228 Installing The Multipurpose Line Board IMI89–192 Understanding The Multipurpose Line Connections 25-Pair Connections Wire-Pair Line Line Type Connections Number Clip Wire Wire Color Pair Term. Name White-Blue Loop Start and Ground Start Blue-White Ring White-Orange Loop Start and Ground Start Orange-White Ring White-Green...
Page 229 4.0 Understanding Installer/User Information Regarding FCC Rules And Regulations This DXP Plus digital communications system complies with Federal Communications Commission (FCC) Rules, Part 68. The FCC registration label on the KSU contains the FCC registration number, the ringer equivalence number, the model number, and the serial number or production date of the system.
Page 230 Installing The Multipurpose Line Board IMI89–192 Party Lines And Coin Lines Local telephone company regulations may not permit connections to party lines and coin lines by anyone except the telephone operating company. Troubleshooting If a service problem occurs, first try to determine if the trouble is in the on-site system or in the telephone company equipment.
Page 231 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 232 When you connect two DXP Plus systems together using E&M protocol through the T1 lines, designate one DXP Plus as the master and the other one as the slave. In this application, only the slave DXP Plus system requires a DXOPT–SYN card.
Page 233 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 234 IMI89–193 Installing The DXPT1 Line Board 3.0 Configuring The DXPT1 Board Before you install the DXPT1 board, determine if you must meet special system requirements such as fractional service (8 or 16 channel operation). If you do have special system requirements, use the dual in-line pin (DIP) switches provided on the board to re-configure the DXPT1 board.
Page 235 Installing The DXPT1 Line Board IMI89–193 Reset Pushbutton (Default) (Behind Hole) (See Table 1) (Default) (See Table 3) (Default) (See Table 2) Diagnostic Switches and LEDs For Factory Use Only T1002A Locating The DIP Switches Installing The DXPT1 Line Board – 5...
Page 236 IMI89–193 Installing The DXPT1 Line Board Understanding The T1 Options (SW1–1 Through SW1–8) The following T1 operating modes are described to help you understand the many options that you can select with DIP switches SW1–1 through SW1–8 on the DXPT1 board. 3.1.1 T1 General Operation T1 is the digital two-way transmission of telecommunications over a single high-speed circuit.
Page 237 3.1.6 Fractional T1 Fractional T1 is when you use only a portion of a T1 trunk, as needed. On the DXP Plus you must set DIP switches SW1–7 and SW1–8 for 24 channel operation. This setting allows the system to pass error information end-to-end when operating fractional T1 with the ESF format.
Page 238 IMI89–193 Installing The DXPT1 Line Board Understanding The T1 Options (SW2–1 Through SW2–8 And LIU–1 Through LIU–4) The following T1 operating modes are described to help you understand the many options that you can select with DIP switches SW2–1 through SW2–8 and LIU–1 through LIU–4 on the DXPT1 board. DIP switches designated LIU are associated with the DXPT1 board’s line interface unit.
Page 239 Installing The DXPT1 Line Board IMI89–193 3.2.7 Transmit Level Attenuation You can manually set the transmit level for a particular value (0, -7.5, -15, or -22.5 dB) or select the automatic feature that sets the transmit level automatically depending on the receive signal. A weak receive signal causes a strong transmit signal and vice versa.
Page 240 On DXP Plus systems the DXPT1 line boards connect to any universal slot. NOTE: On DXP Plus systems, do not install a DXPT1 line board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves this slot for internal use.
Page 241 Installing The DXPT1 Line Board IMI89–193 PLUS011A Pre-charge jack Universal board slots 1 - 11 Pre-charge cable for Pre-charge installation during jack power up Pre-charge jack Universal board slots 1 - 9 Connect board to any Pre-charge universal board slot jack Universal board slots...
Page 242 DXPT1 board. The DXPT1 board contains a built-in CSU that protects the DXP Plus from voltage surges, provides transmission drive up to 6,000 feet, and performs diagnostic tests for the network. Therefore, a customer-supplied CSU is not necessary unless your customer requires this addition.
Page 243 Installing The DXPT1 Line Board IMI89–193 Front View of Main Connector On DXPT1 Board Receive Transmit NOTE: No connections are allowed to pins 7 or 8. (Issue 2 boards ONLY.) T1003A Connecting The TI Trunk To The DXPT1 Circuit Board Installing The DXPT1 Line Board –...
Page 244 When connecting the local DXP Plus directly to another DXP Plus system, be sure to connect the transmit pair (pins 4 and 5) of the local system to the receive pair (pins 1 and 2) of the distant system. Likewise, connect the receive pair (pins 1 and 2) of the local system to the transmit pair (pins 4 and 5) of the distant system.
Page 245 Understanding The DXP Plus Logical Numbering Because there are no dedicated station or line ports in the DXP Plus, the system uses an automatic configuration method to logically number its stations and lines. Automatic configuration occurs after you perform a master clear on the system.
Page 246 DXOPT–SYN cards and you do not need to perform this procedure. 1. Switch off the DXP Plus power supply, disconnect the AC power cord from the AC outlet and disconnect the optional battery back-up assembly from the main cabinet power supply 2.
Page 247 Installing The DXPT1 Line Board IMI89–193 Installing The Synchronization Card On The Services Board Installing The DXPT1 Line Board – 17...
Page 248 Configuring The Services and Interface Boards The DXP Plus extracts clocking information from the central office (CO) that supplies the T1 lines, and routes this information to the DXOPT–SYN sync card. The sync card uses this clocking information to derive the synchronizing signal for the DXPT1 board’s transmit clock signal.
Page 249 Installing The DXPT1 Line Board IMI89–193 5.1.1 Summerizing the Strapping Expansion Cabinet Interface Board Services Board Strap DXPT1 Cabinet Location Switch Setting SWA or SWB** PRIMARY or SECONDARY* Main –UNV1 Main–UNV2 Main–UNV3 Main–UNV4 Main–UNV5 Main–UNV6 Main–UNV7 Main–UNV8 Main–UNV9 Upper Expansion–UNV1 J or K Upper Expansion–UNV2 J or K...
Page 250 IMI89–193 Installing The DXPT1 Line Board 5.1.2 Setting The Strapping Configure the services and interface boards by performing the steps in the following process. 1. Install your static discharge wrist strap on your bare wrist; adjust it for a snug fit. Be sure that the strap is touching bare skin and is not isolated by clothing.
Page 251 Installing The DXPT1 Line Board IMI89–193 4. Identify the expansion cabinet slots where you will install the DXPT1 boards and the primary and secondary (if available) CO line supplier. With this knowledge, designate one DXPT1 board as primary and another DXPT1 board as secondary by placing straps on the services board and setting DIP switches on the expansion cabinet interface board.
Page 252 IMI89–193 Installing The DXPT1 Line Board PLUS009 Services Board Strapping Pairs Primary Clock Strapping Block Secondary Clock Upper Strapping Block Cabinet Lower Cabinet Locating The Services Board Strapping Blocks 22 – Installing The DXPT1 Line Board...
Page 253 Installing The DXPT1 Line Board IMI89–193 Open Closed Switch A Expansion Cabinet Slot Locations SWA and SWB switches not in use must be in "off" (open) position! Open Closed Switch B Expansion Cabinet Slot Locations Note: SWA-12 and SWB-12 are not used on Interface 2 (upper cabinet).
Page 254 IMI89–193 Installing The DXPT1 Line Board Installing The Services Board Assembly 1. With your static discharge wrist strap still properly installed, install the services board in the main cabinet. 2. If the installation includes a DXOPT–SYN card, make sure the lower (larger) slide switch on the front edge of the card is in the up AUTO position.
Page 255 (Set to AUTO Position) STATUS ON = OK OPBD2 MAIN CABINET BATTERY OPBD3 PAGE RELAY 1 RELAY 2 RELAY 3 RELAY 4 Services Board COMDIAL Static Discharge Wrist Strap Installing The Services Board Assembly Installing The DXPT1 Line Board – 25...
Page 256 IMI89–193 Installing The DXPT1 Line Board 6.0 Understanding The T1 Alarms And Indicators Most of the T1 alarms and indicators (LEDs) are located on the front-edge panel of the DXPT1 board, while several are located on the front edge of the DXOPT-SYN card. The following sections discuss the alarms and indicators.
Page 257 Installing The DXPT1 Line Board IMI89–193 Cyclic Redundancy When using the ESF format, the cyclic redundancy check (CRC) indicator lights Check (red LED) whenever there is a discrepancy in the check sum received for an incoming frame from the originating system and the locally calculated check sum. This discrepancy indicates a data error in the received frame.
Page 258 IMI89–193 Installing The DXPT1 Line Board Viewing The DXPT1 Board Alarms And Indicators LED* LABEL ERROR OR STATUS CONDITION WHEN LED IS LIT (Status) Rapid flash = defective board Steady on = board in wrong slot or board constraints violated Off with repeated five second blink on = normal operation (T1 trunk idle) On with repeated five second blink off = normal operation...
Page 259 Installing The DXPT1 Line Board IMI89–193 DXPT1 Board Services Board Primary Secondary Status Unlocked Yellow Status Sync Signal Manual Blue Bipolar DXOPT-SYN Card Slip Unlock B8ZS/COFA Remote Loopback Local Loopback Payload Loopback Diagnostic Switches and LEDs for Factory Use Only PLUS007 Viewing DXPT1 And DXOPT–SYN Alarms And Indicators Installing The DXPT1 Line Board –...
Page 260: Installation Requirements
This electronic key system complies with Federal Communications Commission (FCC) Rules, Part 68. The FCC registration label on the DXP Plus contains the FCC registration number, the ringer equivalence number, the model number, and the serial number or production date of the system.
Page 261: Radio Frequency Interference
Installing The DXPT1 Line Board IMI89–193 Radio Frequency Interference The electronic key system contains incidental radio frequency generating circuitry and, if not installed and used properly, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules.
Page 262 IMI89–193 Installing The DXPT1 Line Board Knowing The Specifications DXP Capacity 10 T1 boards Yellow Alarm Type Superframe Mode Bit 2 zero in all channels or Japanese 12th Modes Superframe, extended superframe frame method, selectable Framing Extended Superframe Mode Alternating bytes = all zeros and all ones; Channels Allocated 8, 16, or 24 (prohibiting ANSI FDL messaging during...
Page 263 Installing The DXPT1 Line Board IMI89–193 8.0 Defining The T1 Terms Bipolar A bipolar signal is composed of alternating pulses that both represent a digital logic 1. The positive pulse is a (+) and the negative pulse is a (-). Zero volts represents a space, or digital logic 0. Bipolar Violation (or error) A bipolar error is a digital logic 1 (or mark) that has the same polarity as its predecessor.
Page 264 E&M is a signalling protocol that supports both inbound and outbound digits. Inbound digits from the network are already translated to a 3–digit or 4–digit valid extension. E & M is symmetrical from both ends and ignores the subscriber/office classification of other trunks. Use this signalling protocol for interconnecting two DXP Plus systems.
Page 265 The straps on the DXAUX board designate the primary clock reference. Primary clock reference is the first choice reference clock used to synchronize the DXP Plus to the incoming span. If the system looses synchronization, it uses its secondary clock reference. If the secondary clock reference is not available, the DXOPT-SYN card’s variable clock oscillator (VCO) switches to the fixed oscillator on the DXSRV (services) board.
Page 266 This ZBTSI technique is unpopular in the telephone industy, and the DXPT1 board does not support the feature. Accredited by the Dutch Council for Certification for certification and registration activities. Comdial’s Quality Management System Is Certified To The ISO 9001 Standard. Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/...
Page 267: Serial Port
Detailing The Serial Data Modem This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 268 7. Set DIP switch SW7 to its ON position to ensure continuous modem operation. This step is necessary because the serial data modem depends upon the DXP Plus for both its power and configuration. With switch SW7 set ON, the system automatically matches the baud rate and serial data parameters of the modem regardless of which port you choose for modem connection.
Page 269 Installing The Serial Data Modem IMI89–185 Power Cord S ta tu s R IA Li ne Serial Port Cord Telephne Line Cord PLUS014 Figure 1. Installing The Modem In The Main Cabinet Telephone Line Jack Serial Port Cord Equipment Shelf Power Cord Modem Power Jack...
Page 270 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 271 Based upon the above specifications, a fully-equipped DXP Plus system with a minimum of one line board and no auxiliary boards will provide the following industry-standard telephone support: •...
Page 272 Installing The DTMF Receiver Card IMI89–186 You can configure the system so that a maximum of 29 of these telephones can dial simultaneously. • services board circuitry that supports one telephone plus one receiver card that supports four telephones provides support for six simultaneously dialing telephones •...
Page 273 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 274 Installing The DTMF Receiver Card IMI89–186 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective...
Page 275 IMI89–186 Installing The DTMF Receiver Card 3.0 Installing The Receiver Card You can install one receiver card in the top position on the services board. You can add two additional receiver cards to the lower two positions on the services board; however, you must take specific programming action to enable their use (this program feature name is: Services DTMF Highway).
Page 276 Installing The DTMF Receiver Card IMI89–186 Upper Expansion Cabinet Interface Board Receiver Card Services Board (3 Places) Receiver Card (1 Place) Lower Expansion Cabinet Interface Board DXOPT-TON (2 Places If Programmed -See Text) Auxiliary Board Receiver Card (1 Place) Receiver Card (4 Places) Receiver Card (2 Places -...
Page 277 Use caution when installing or modifying telephone lines. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 278 IMI89–187 Installing The Ring Generator Assembly 2.0 Creating A Static Safe Work Area When servicing the common equipment cabinet at the installation location, it is a good practice to place a conductive mat in front of the cabinet area and ground the mat to a good earth ground. (The third wire ground of the AC power line is also an acceptable grounding point.) The grounded conductive mat provides a safe static electric discharge path.
Page 279 Installing The Ring Generator Assembly IMI89–187 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective...
Page 280 IMI89–187 Installing The Ring Generator Assembly 3.0 Installing The Ring Generator Assembly You can install the ring generator assembly in the main and expansion cabinets per the following steps. 1. Turn off the power to the system, unplug the AC line cord from the AC outlet, and disconnect the optional battery back up equipment.
Page 281 Installing The Ring Generator Assembly IMI89–187 Ring Generator Assembly Power Supply Assembly PLUS064 Attaching The Ring Generator To The Power Supply PLUS030 Ring Generator Assembly Power Supply Assembly Ring Generator Cable Power Cable Installing The Ring Generator And Power Supply Installing The Ring Generator Assembly –...
Page 282 Use caution when installing or modifying telephone lines. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 283 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 284 Installing The Conference Board IMI89–188 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective...
Page 285 5. Locate an unused board slot for conference board installation. NOTE: On DXP Plus systems, do not install a conference board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves this slot for internal use.
Page 286 Installing The Conference Board IMI89–188 PLUS023 Power Supply Pre-charge Port Pre-charge Cable For Conference Board Installation During Power Up Conference Board Pre-charge Port Conference Board Static Discharge Wrist Strap Viewing A Typical Conference Board Installation Installing The Conference Board – 5...
Page 287 You can program these various options using data base programming. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 288 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 289 Installing The Communications Card IMI89–190 PLUS035 Expansion Cabinet Common Equipment Cabinet Static Discharge Wrist Stap Expansion Cabinet Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Static Common Point Ground Wrist Strap ESD Protective Typical Earth Ground ESD Protective...
Page 290 IMI89–190 Installing The Communications Card 3.0 Installing The DXOPT-COM Card You can install up to four communications cards to attain a maximum of 16 serial data ports. You can install these cards in the lower two slots of the services board, the expansion cabinet interface boards, and the main cabinet’s auxiliary board.
Page 291 Installing The Communications Card IMI89–190 PLUS017 PLUS016 Supplied Mounting Supplied Hardware (8 Places) Hardware (8 Places) Communications Communications Card Interface Board Services Board Card For Upper Expansion Cabinet PLUS019 Supplied Hardware (8 Places) Interface Board For Lower Expansion Communications Cabinet Card Installing The Communications Card Installing The Communications Card –...
Page 292 Each communications card provides four serial data ports. Each serial data port is a standard 6-conductor modular jack that serves as the interface connection between an external data device and the DXP Plus system. The system designates serial data ports 3–18 to specific locations and, you must take programming action to match the data port number with the installation location that you choose for the communications card.
Page 293 Installing The Communications Card IMI89–190 PLUS020 Serial Ports 3 - 6 Serial Ports 7 - 10 Services Board Auxiliary Board (Main Cabinet Location ONLY) Serial Ports Interface Board 11 - 14 For Upper Expansion Cabinet Serial Ports 15 - 18 Interface Board For Lower Expansion Cabinet...
Page 294 Also, if a device is transmitting/receiving data from the DXP Plus at a high rate, engineering sources recommend that you use a communications protocol (such as RTS/CTS or XON/XOFF) to prevent buffer overrun and data loss.
Page 295 Each serial data port is a standard 6–conductor modular jack that serves as the interface between an external data device and the DXP Plus system. When preparing a data cable for connection to a data device, refer to the manufacturer’s manual for the equipment being interfaced, and make the wiring connections detailed in the following list: •...
Page 296 IMI89–190 Installing The Communications Card Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Accredited by the Dutch Council for Certification for certification and registration activities. Comdial’s Quality Management System Is Certified To The ISO 9001 Standard.
Page 297: On The Dxp Plus Digital Communications System
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 298 MUST connect the common equipment cabinet to a reliable, effective earth ground. Proper grounding is necessary for trouble-free operation and personnel safety. The DXP Plus has the following three types of grounds: •...
Page 299 Installing The External Battery Assembly IMI89–189 PLUS073 No. 10 or 12 Solid Copper Wire Between Cabinets Grounding Terminal Two Grounding Terminals Grounding Terminal Typical Earth Ground Grounding Terminal No. 6 Solid Copper Wire To Earth Ground From Main Cabinet Grounding The System Installing The Battery Back Up Assembly –...
Page 300 3.0 Mounting The Charger Chassis You must mount the charger chassis to the battery cabinet; however, the particular position that you chose for this mounting depends upon the method that you plan to mount the cabinet at the DXP Plus site. •...
Page 301 Installing The External Battery Assembly IMI89–189 Battery Cabinet Wiring Access Plate Charger Chasis bb480L Screws (3 Places) Mounting The Charger For Below Main Cabinet Installations bb480j Wiring Access Plate Charger Chasis Screws (3 Places) Battery Cabinet Mounting the Charger For Double Rack Installations Installing The Battery Back Up Assembly –...
Page 302 You can mount the battery cabinet in the middle of a standard 23–inch equipment rack if you wish. This can be a companion rack set next to the one where you have mounted the DXP Plus cabinets. Alternately, you can use a self-supporting, two-sided rack with the DXP Plus cabinets mounted on one side and the battery cabinet mounted on the other side directly behind and slightly above the main common equipment.
Page 303 Installing The External Battery Assembly IMI89–189 BB480a Mounting The External Battery Assembly Installing The Battery Back Up Assembly – 7...
Page 304: Installing The Batteries
IMI89–189 Installing The External Battery Assembly 5.0 Assembling and Wiring The Batteries In The Cabinet Installing The Batteries Install the batteries in the cabinet with their terminals facing the cabinet opening. The batteries set in place, and you do not need to anchor them to the cabinet. PLUS003 Installing The Batteries 8 –...
Page 305 Installing The External Battery Assembly IMI89–189 Strapping The Batteries You must strap the batteries together using the supplied strapping bars and hardware. Use three strapping bars at each strapping location, and install the hardware as shown in the illustration. BB480c Strapping The Batteries Battery Terminal #10 Flat Washer...
Page 306 IMI89–189 Installing The External Battery Assembly Wiring The Batteries The charger has a pair of negative wires and a pair of positive wires (designated by red sleeving near one end of the wires). This two-wire arrangement divides the current carrying load between the two wires of each pair. The cabinet’s assembly package includes two individual black wires that you use to wire the circuit breaker to the batteries.
Page 307 Installing The External Battery Assembly IMI89–189 Battery Terminal Wire Terminal Wire Terminal #10 Flat Washer #10 Lockwasher #10-32 Machine Screw #10 Hex Nut bb480i Attaching The Wiring Hardware BB480e Installing The Front Cover Installing The Battery Back Up Assembly – 11...
Page 308 6.0 Connecting The Battery Assembly To The System 1. Connect the AC power and turn on the power supply switch in both DXP Plus main and expansion cabinets. 2. Connect a battery back-up cable between the battery assembly and the power supplies in the DXP Plus main and expansion cabinets.
Page 309 Installing The External Battery Assembly IMI89–189 7.0 Verifying The Battery Voltage Every three months, use an accurate voltmeter to measure the no-load voltage of the external battery assembly. The measured voltage range should be within 27–34.5 volts when the batteries are at full charge. If the no-load voltage is lower than 27 volts, measure the charging voltage supplied by the common equipment cabinet.
Page 310 The battery may over-heat and cause burns. • Charge the batteries provided with or identified for use with the DXP Plus digital communications system only in accordance with the instructions and limitations specified in this publication. •...
Page 311 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 312 AC line cord, do not splice it, and keep it as short as possible. The impedance of the wiring between the DXP Plus and the earth ground must not exceed 0.25 ohms and the impedance between the earth ground and the power company’s reference standard ground must not exceed 5 ohms.
Page 313 Installing The Switchable Power Supply IMI89–196 PLUS073 No. 10 or 12 Solid Copper Wire Between Cabinets Grounding Terminal Two Grounding Terminals Grounding Terminal Typical Earth Ground Grounding Terminal No. 6 Solid Copper Wire To Earth Ground From Main Cabinet Grounding The System Installing The Switchable Power Supply –...
Page 314 IMI89–196 Installing The Switchable Power Supply 3.0 Matching The Source Voltage The factory ships the switchable power supply set for 230 VAC operation. If you plan to operate the power supply from a 120 VAC source, you must set the voltage selection switch for that input. The switch is located at the upper right edge of the power supply assembly.
Page 315 Installing The Switchable Power Supply IMI89–196 4.0 Installing The AC Power Plug The line cord is terminated with a typical continental European plug matching the CEE 7/7 standard. If this plug does not meet the site needs, you can install a plug of the proper type for your installation. To install a line cord plug, •...
Page 316 IMI89–196 Installing The Switchable Power Supply 5.0 Installing The Power Supply NOTE: The common equipment cabinet employs an electronic switching power supply. During operation, power supplies of this type generate an audible sound from their switching regulators. This sound is normal and is not an indication that the power supply is operating improperly.
Page 317 Installing The Switchable Power Supply IMI89–196 6.0 Making The AC Power Connection • For the main cabinet’s AC power connection, employ a dedicated 15 AMP circuit, with a third-wire ground and supplied to a standard electrical outlet. Remember, this electrical outlet must be located within four feet of the common equipment cabinet.
Page 318 IMI89–196 Installing The Switchable Power Supply 7.0 Measuring The Power Supply Voltages If you need to measure power supply voltages, you can do so at the DC voltage connector. Measure the power under the following conditions: • AC line cord connected to the AC outlet, •...
Page 319 Installing The Switchable Power Supply IMI89–196 On = -36 VDC On = +5 VDC On = -5 VDC On = Thermal Overload On = Battery Backup Connected On/Off Switch PLUS070 Source Voltage Switch Fuse 6.3A, 250V Slow Blow Type Reset Switch (Press If Thermal Overload Indicator Turns On) Pins 1 &...
Page 320 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 321 MUST connect the common equipment cabinet to a reliable, effective earth ground. Proper grounding is necessary for trouble-free operation and personnel safety. The DXP Plus has the following three types of grounds: •...
Page 322 Installing The Switchable Battery Back Up Assembly IMI89–197 PLUS073 No. 10 or 12 Solid Copper Wire Between Cabinets Grounding Terminal Two Grounding Terminals Grounding Terminal Typical Earth Ground Grounding Terminal No. 6 Solid Copper Wire To Earth Ground From Main Cabinet Grounding The System Installing The Battery Back Up Assembly –...
Page 323 IMI89–197 Installing The Switchable Battery Back Up Assembly 3.0 Matching The Source Voltage The factory ships the switchable battery back up charger assembly set for 230 VAC operation. If you plan to operate the charger from a 120 VAC source, you must set the voltage selection switch for that input. The switch is located at the lower left edge of the charger chassis.
Page 324 Installing The Switchable Battery Back Up Assembly IMI89–197 4.0 Installing The AC Power Plug The charger assembly’s line cord is terminated with a typical continental European plug matching the CEE 7/7 standard. If this plug does not meet the site needs, you can install a plug of the proper type for your installation. To install a line cord plug, •...
Page 325 2.0 Mounting The Charger Chassis You must mount the charger chassis to the battery cabinet; however, the particular position that you chose for this mounting depends upon the method that you plan to mount the cabinet at the DXP Plus site. •...
Page 326 Installing The Switchable Battery Back Up Assembly IMI89–197 Battery Cabinet Wiring Access Plate Charger Chasis bb480L Screws (3 Places) Mounting The Charger For Below Main Cabinet Installations bb480j Wiring Access Plate Charger Chasis Screws (3 Places) Battery Cabinet Mounting the Charger For Double Rack Installations Installing The Battery Back Up Assembly –...
Page 327 You can mount the battery cabinet in the middle of a standard 23–inch equipment rack if you wish. This can be a companion rack set next to the one where you have mounted the DXP Plus cabinets. Alternately, you can use a self-supporting, two-sided rack with the DXP Plus cabinets mounted on one side and the battery cabinet mounted on the other side directly behind and slightly above the main common equipment.
Page 328 Installing The Switchable Battery Back Up Assembly IMI89–197 BB480a Mounting The Battery Cabinet Installing The Battery Back Up Assembly – 9...
Page 329 IMI89–197 Installing The Switchable Battery Back Up Assembly 3.0 Assembling and Wiring The Batteries In The Cabinet Installing The Batteries Install the batteries in the cabinet with their terminals facing the cabinet opening. The batteries set in place, and you do not need to anchor them to the cabinet. PLUS003 Installing The Batteries 10 –...
Page 330 Installing The Switchable Battery Back Up Assembly IMI89–197 Strapping The Batteries You must strap the batteries together using the supplied strapping bars and hardware. Use three strapping bars at each strapping location, and install the hardware as shown in the illustration. BB480c Strapping The Batteries Battery Terminal...
Page 331 IMI89–197 Installing The Switchable Battery Back Up Assembly Wiring The Batteries The charger has a pair of negative wires and a pair of positive wires(designated by red sleeving near one end of the wires). This two-wire arrangement divides the current carrying load between the two wires of each pair. The cabinet’s assembly package includes two individual black wires that you use to wire the circuit breaker to the batteries.
Page 332 Installing The Switchable Battery Back Up Assembly IMI89–197 Battery Terminal Wire Terminal Wire Terminal #10 Flat Washer #10 Lockwasher #10-32 Machine Screw #10 Hex Nut bb480i Attaching The Wiring Hardware BB480e Installing The Front Cover Installing The Battery Back Up Assembly – 13...
Page 333 Installing The Switchable Battery Back Up Assembly 4.0 Connecting The Battery Back-Up Assembly To The System 1. Connect the AC power and turn on the power supply switch in both DXP Plus main and expansion cabinets. CAUTION Always connect the AC power, and turn on the power supplies before you connect the battery back-up cables.
Page 334 Installing The Switchable Battery Back Up Assembly IMI89–197 5.0 Verifying The Battery Voltage Every three months, use an accurate voltmeter to measure the no-load voltage of the battery back-up assembly. The measured voltage range should be within 27–34.5 volts when the batteries are at full charge. If the no-load voltage is lower than 27 volts, measure the charging voltage supplied by the common equipment cabinet.
Page 335 The battery may over-heat and cause burns. • Charge the batteries provided with or identified for use with the DXP Plus digital communications system only in accordance with the instructions and limitations specified in this publication. •...
Page 336 Signaling and Supervision”, EIA/TIA–464A This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 337 IMI89–207 Troubleshooting The DXPT1 Installation Defining The T1 Terms Bipolar A bipolar signal is composed of alternating pulses that both represent a digital logic 1. The positive pulse is a (+) and the negative pulse is a (-). Zero volts represents a space, or digital logic 0. Bipolar Violation (or error) A bipolar error is a digital logic 1 (or mark) that has the same polarity as its predecessor.
Page 338 3–digit or 4–digit valid extension. E & M is symmetrical from both ends and ignores the subscriber/office classification of other trunks. Use this signalling protocol for interconnecting two DXP Plus systems. Extended Superframe Mode (ESF) Extended Superframe Mode consists of 24 frames.
Page 339 The straps on the DXAUX board designate the primary clock reference. Primary clock reference is the first choice reference clock used to synchronize the DXP Plus to the incoming span. If the system looses synchronization, it uses its secondary clock reference. If the secondary clock reference is not available, the DXOPT-SYN card’s variable clock oscillator (VCO) switches to the fixed oscillator on the DXSRV...
Page 340 Troubleshooting The DXPT1 Installation IMI89–207 Smart-Jack (Network Interface Box) A smart jack is a demarcation box provided by the central office. A smart jack provides isolation and increased signal drive (up to one mile) and can respond to loopback commands for diagnostic purposes. The central office usually provides an 8–pin modular jack for T1 equipment connection.
Page 341: Introducing The Dxpt
IMI89–207 Troubleshooting The DXPT1 Installation Introducing The DXPT1 The DXPT1 is a digital interface board supporting up to 24 simultaneous calls on two pairs of wire. The advantages of T1 over single-channel systems are largely: • Cost savings (much lower price per channel) •...
Page 342: Considering Pre-Installation Details
Considering Pre-Installation Details CAUTION For operation with the DXP Plus, the T1 board must be Revision B or higher. If the T1 board that you are installing is a lower revision, contact Comdial Technical Services (1–800–366–8224) for advice before you proceed with the installation..
Page 343: Troubleshooting The Physical Layer
(mux), or any other means, B8ZS will be required even though the channel is disabled in the DXP Plus. The digital data could be all zeros violating the ones density requirement of 1 in 8 bits in a channel. The network or mux must also have B8ZS enabled. If B8ZS is being sent in any channel the green LED above SW1 will flicker if SW2-6 is enabled.
Page 344: Selecting Functions With Dip Switches Liu-1 Through Liu
Troubleshooting The DXPT1 Installation IMI89–207 Selecting Functions With DIP Switches LIU-1 Through LIU-4 There are four LIU switches. The first switch will change the receive sensitivity from -26 dB to -36 dB. Changing to -36 dB for extra long loops (1 mile) is not recommended unless the DXPT1 will not maintain frame sync.
Page 345: Troubleshooting The Protocol Layer
• Loop Start Ground and loop start are subscriber-end only (DXP Plus end) not office-end (network end). Before starting protocol layer troubleshooting, make sure you have completed all physical layer troubleshooting to ensure that no alarms are occurring and that the DXPT1 board has no red LEDs lit except for the large status LED.
Page 346: Defining The Signalling Bits For The Direct Inward Dial (Did) Protocol
Troubleshooting The DXPT1 Installation IMI89–207 Defining The Signalling Bits For The Direct Inward Dial (DID) Protocol FUNCTION TRANSMIT RECEIVE EIA/TIA 464-A STANDARD INCOMING CALL Idle CO goes off-hook DXP sends wink DXP after wink Far end DP Make=1, Break=0 Far end wait FR ANS DXP answers call Defining The Signalling Bits For The Ground Start Protocol FUNCTION...
Page 347: Defining The Signalling Bits For The Loop Start Protocol
IMI89–207 Troubleshooting The DXPT1 Installation Defining The Signalling Bits For The Loop Start Protocol FUNCTION TRANSMIT RECEIVE EIA/TIA 464-A STANDARD OUTGOING CALL Idle PBX loop closed Waiting for dial tone PBX pulsing “1" vs DP for DTMF Dialing CMPL INCOMING CALL Idle CO sends ring Interval between ring...
Page 348: Using The Diagnostic Function
Troubleshooting The DXPT1 Installation IMI89–207 Using The Diagnostic Function The diagnostic function on the DXPT1 board provides a method for obtaining information about the T1 operation. You can do this either on-site or from a remote location by sending and receiving coded messages.
Page 349: Requesting Cold Start Information
IMI89–207 Troubleshooting The DXPT1 Installation Requesting Cold Start Information When the DXP-T1 system is turned on, internal self-tests are run to determine the condition of the system. When you use this request, you are asking the system to provide you with the results of these tests.
Page 350: Requesting Information On Received Signal Strength
Troubleshooting The DXPT1 Installation IMI89–207 Requesting Information On Received Signal Strength When you use this request, you are asking the system to provide the signal strength of its received signals. Upon making the received signal strength request, the system supplies you with the following information: •...
Page 351: Requesting Information On Switch Settings
IMI89–207 Troubleshooting The DXPT1 Installation Requesting Information On Switch Settings You can determine how particular DIP switches on the DXPT1 board are set by using one of the following requests. Depending on which request you make, the system supplies you with the following information: •...
Page 352: Requesting Ab Signalling
Troubleshooting The DXPT1 Installation IMI89–207 Requesting AB Signalling When you use this request, you are asking the system to reveal the A and B bits. Upon making the AB signalling request, the system supplies you with the following information: • A bit transmitted to the CO, •...
Page 353: Requesting Information On Trunk Assignments
IMI89–207 Troubleshooting The DXPT1 Installation Requesting Information On Trunk Assignments Make this request to receive information on the trunk assignments that have been made. Upon making this request, the system provides you with the following information: • trunk type (ground start, DID, E&M, or loop start), •...
Page 354: Requesting Information About Channel State
Troubleshooting The DXPT1 Installation IMI89–207 Requesting Information About Channel State Use this request to determine the state of the channel specified in the request command. Upon making this request, the system provides you with the following information: • channel state (idle or busy). 4.7.1 Setting The DIP Switches For Requesting Channel State Information Set the DIP switches as shown in the following table to request the state of the channel specified in the request command.
Page 355: Using The Hexadecimal Codes For Remote Diagnostics
IMI89–207 Troubleshooting The DXPT1 Installation Using The Hexadecimal Codes For Remote Diagnostics You can similate the diagnostic DIP switch settings, that are usually made on-site, by sending the following code sequence via modem to the remote DXPT1 board: tkmsg<space>(valid port number)<space>7B,(hex code) The hexadecimal value that you use for the field code corresponds to a bit pattern that you are using to similate DIP switch settings.
Page 356: Selecting The T1 Pad Settings
IMI89–207 Selecting The T1 PAD Settings The system pad settings that you select through the DXP Plus system programming are very important for the correct audio level to be transmitted and received and for echo suppression. Setting T1 Transmit Level For the older software, set to normal (uses low, very-low, normal, high, very-high settings).
Page 357 IMI89–207 Troubleshooting The DXPT1 Installation Appendix A Appendix A consists of two tables showing superframe and extended superframe format. The information for these tables is from the American National Standards Institute (ANSI) specification T1.403-1989. Table 2. Superframe Format Bit Use In Each signalling Bit F Bits Time Slot...
Page 358 Troubleshooting The DXPT1 Installation IMI89–207 Table 3. Extended Superframe Format Bit Use In Each signalling Bit F Bits Time Slot Use Options Frame Number Traffic Signal Number — — — — — — — — — — — — — — —...
Page 359 Viewing The Diagnostics Screen This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 360 IMI89–239 Understanding The System Diagnostics 2.0 Defining System Diagnostics Initialize Diagnostic Data This option clears all previous diagnostic test results from memory. ROM Checksum Verification The ROM checksum test calculates and displays a checksum to test the integrity of the system software builds (located in the flash ROM).
Page 361 Do not attempt to modify any of the values found in this section unless you have been directed to do so by a Comdial technician; doing so could severely impact the performance of the associated telephone. Once modified, these values remain in the telephone’s permanent memory and are not affected by a master clear.
Page 362 None None Switches 2 through 6 —Comdial Engineers reserve these switches for future design needs. Switch 7—Initializes DXP Modem—sets auto answer, for example. Switch 7 should always be on to ensure that the system will re-initialize the modem after a loss of power or reset. The standard Hayes*-compatible initialize string that the system sends is: AT SO=1 M0 Q1 E0 .
Page 363 Q ickQ Automatic Call Distributor Technical Manual...
Page 364 Radio Frequency Interference The QuickQ digital voice announcer (DVA) contains incidental radio frequency generating circuitry and, if not installed and used properly, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules.
Page 365 IMI66-109 Table Of Contents Table Of Contents Section 1 Introducing The QuickQ System ........1-1 Understanding The Manual Organization .
Page 366 Table Of Contents IMI66-109 Section 5 Setting Up The Personal Computer ........5-1 Using QuickQ With A Keyboard .
Page 367 IMI66-109 Table Of Contents List Of Illustrations Figure 1-1. Overviewing The QuickQ System ....... 1-5 Figure 3-1.
Page 368: Section 1 Introducing The Quickq System
DXLIT-016 DXP Digital Communications System Manager’s Guide System Reference Manual • • GCA70-278 QuickQ DXP Agent’s User Guide DXLIT–028 DXP Plus Digital Communications System Reference Manuals • GCA70-302 QuickQ DXP Supervisor’s User Guide Introducing The QuickQ System 1 – 1...
Page 369: Defining The Quickq System
The four primary functions of QuickQ are as follows: It provides a waiting queue to ensure that callers Distribution System for Comdial DXP digital are answered in the order that they are received and communications system. with the appropriate priority. Because of this, the...
Page 370: Describing The Quickq Functions
This allows pre-recorded messages to be voice announcement until a human operator is played out to calling parties. The QuickQ PC available. QuickQ interfaces to the Comdial DXP communicates with the DVA through an RS-232 serial digital communications system through the Open communication link.
Page 371: Understanding The System Components
The ACD Telephone The QuickQ Digital Voice Announcer (DVA) is a stand alone voice processing system designed to QuickQ is a fully integrated ACD system for Comdial directly interface with the DXP’s station ports. It digital telephones. For best results, use LCD provides voice announcements, recording and speakerphones for the ACD functions and operations.
Page 372: Figure 1-1. Overviewing The Quickq System
Introducing The QuickQ System IMI66–109, Section One Digital LCD speakerphones with interactive buttons Central Office Lines Digital Communications System Station ports Serial Data port QuickQ Digital Voice Serial Data port Announcer Serial Data port Print Scroll Pause Screen Lock SysRq Break Caps Scroll...
Page 373: Section 2 Installing The Quickq System
When you order the QuickQ package, you will also one end to the other need to make a separate order for the current DXP or DXP Plus software and memory. Those product codes DVA Package Contents are as follows: The DVA package (product code •...
Page 374: Voice Card Package Contents
IMI66–109, Section Two Installing The QuickQ System Voice Card Package Contents Tools And Hardware Required • The DVA voice cards (product code ACDXP-VCC-4) Fasteners—wood screws, toggle bolts, or -wall that you install in the DVA are also separately anchors available. •...
Page 375: Mounting The Equipment
Installing The QuickQ System IMI66–109, Section Two Mounting The Equipment Typically, you should mount the QuickQ DVA cabinet 4. Drill holes in the mounting surface of a proper size near the DXP installation; however, you can locate the to accommodate the hardware being used. DVA cabinet at a maximum distance of 1000 feet If necessary, prepare these holes with inserts, from the DXP if you use #24 twisted-pair wiring.
Page 376 Wiring The QuickQ System IMI66–109, Section Three Section 3 Wiring The QuickQ System QuickQ Digital Voice Announcer (DVA) includes one to four voice channel cards with each card providing four voice ports. Before wiring, insure that there are sufficient DXP digital station ports available at a station connector block to interface with the available DVA voice ports (maximum of 16 required).
Page 377: Figure 3-1. Detailing The Kit-Supplied Modular To 9-Pin Eia Adapter
IMI66–109, Section Three Wiring The QuickQ System Connecting The Personal Computer To The DVA Locate the kit-supplied modular jack that is labeled LINK ASSEMBLY FROM PC TO House Wiring Table 66-BLOCK, and mount it within seven feet of the QuickQ 66-Type Connector Kit-Supplied computer location.
Page 378: Figure 3-2. Connecting The Personal Computer To The Dva
Wiring The QuickQ System IMI66–109, Section Three COM1 Serial Data Port 9-Pin D Connector Rear View of Typical Personal Computer (PC) Kit-Supplied Modular to 9-pin EIA adapter QuickQ-Supplied Connector Block Station 1 QuickQ QuickQ- Station 1 Station 2 Digital Supplied And Station 2 Station 3 Voice...
Page 379: Figure 3-3. Detailing The Kit-Supplied Modular To 25-Pin Eia Adapter
IMI66–109, Section Three Wiring The QuickQ System Connecting The Personal Computer To The DXP or DXP Plus 1. Locate a kit-supplied modular jack labeled LINK Select the kit-supplied modular to 25-pin EIA ASSEMBLY FROM DXP TO 66-BLOCK FOR adapter , connect it to the OAI Protect Key, and PC, and mount it within seven feet of the DXP secure the adapter with the screws provided.
Page 380: Figure 3-4. Connecting The Personal Computer To The Dxp
VIEW C Rear View of Typical Personal Computer (PC) RS232 Port 1 or 2 VIEW C Serial Data Software Port 9-pin DXP Plus D Connector VIEW B RS232 on Comm. Card VIEW D Kit-Supplied Modular Serial Data Port to 25-pin...
Page 381: Connecting The Dxp To The Dva
IMI66–109, Section Three Wiring The QuickQ System Connecting The DXP To The DVA Complete the QuickQ system installation by connecting the DXP to the DVA. You will not need any kit-supplied components; however, you will need a 66-type station connector block and a 25-pair cable. 1.
Page 382: Figure 3-5. Connecting The Dxp To The Dva
Wiring The QuickQ System IMI66–109, Section Three Typical DXP Station Connector Block Station 1 Station 1 Station 2 Station 2 Station 3 DXP Digital Station 3 Station 4 Station 4 Communications Station 5 Station 5 System Station 6 Station 6 Station 7 Station 7 Station 8...
Page 383: Figure 3-6. Connecting The Quickq Proteckey
IMI66–109, Section Three Wiring The QuickQ System Connecting The QuickQ PROTECKEY You must connect the supplied QuickQ PROTECKEY to the computer’s parallel port. Refer to Figure 3-6 for details. CAUTION The system will not function if you fail to connect the QuickQ PROTECKEY. Parallel Port 25-Pin D Connector Rear View of...
Page 384: Reviewing The System Interconnection
Station 7 Station 7 Station 8 Station 8 QuickQ Station 9 Digital Station 9 Voice Station 10 DXP Plus Announcer Station 10 Station 11 Station 11 Station 12 RS232 on Comm. Card Station 12 Station 13 Station 13 Station 14...
Page 385: Programming The Dxp Digital Communications System
Programming The DXP IMI66–109, Section Four Section 4 Programming The DXP Digital Communications System You must make certain programming arrangements to ensure that the DXP will work properly with the QuickQ DVA. This section details those DXP parameters that you must arrange. Refer to the DXP Video Terminal Programming Instructions for complete programming details.
Page 386: Programming The Dxp Line Parameters
Data Bits Stop Bits Parity Flow Control Name QuickQ 9600 9600 None RTS/CTS Parameters None None Highlighted Features = Critical Settings You cannot use ports one or two if you are using the DXP Plus. 4 – 2 Programming The DXP...
Page 387 Day Restriction Level Night Restriction Level System Speed Dial Groups 1–20 Station Monitoring Directed Station Hold Remote Station Disable Line Answer 1–128 (1-240 for DXP Plus) Line Originate None Periodic Line Tone None Maximum Call Duration None Line Group Access None...
Page 388 Day Restriction Level Night Restriction Level System Speed Dial Groups 1–20 Station Monitoring Directed Station Hold Remote Station Disable Line Answer 1–128 (1-240 for DXP Plus) Line Originate None Periodic Line Tone None Maximum Call Duration None Line Group Access None...
Page 389: Programming The Master Channel 1 Voice Port Station Features
Programming The DXP IMI66–109, Section Four Programming The Master Channel 1 Voice Port Station Features Feature Name QuickQ Parameters Personal Intercom (you Name MASTER 1 can use Class Of Service (enter COS for master channel) Port Speed Dial Sets digital Number Idle Line Priority None...
Page 390: Programming The Master Channel 2 Voice Port Station Features
IMI66–109, Section Four Programming The DXP Programming The Master Channel 2 Voice Port Station Features Feature Name QuickQ Parameters Personal Intercom (you Name MASTER 2 can use Class Of Service (enter COS for master channel) Port Speed Dial Sets digital Number Idle Line Priority None...
Page 391: Programming The Dva Station Features
Programming The DXP IMI66–109, Section Four Programming The DVA Station Features Feature Name QuickQ Parameters Port * Personal Intercom* Number * Name* Class Of Service (enter COS for master channel) Speed Dial Sets Port Digital Idle Line Priority None Type Intercom Hunt List None Impact...
Page 392: Programming The Supervisor And Agent Station Features
IMI66–109, Section Four Programming The DXP Programming The Supervisor And Agent Station Features Feature Name QuickQ Parameters Port * Personal Intercom* Number * Name* Class Of Service Speed Dial Sets Port Digital Idle Line Priority None Type Intercom Hunt List* Impact Group Intercom Access* 12- or...
Page 393: Button Mapping The Stations
Programming The DXP IMI66–109, Section Four Button Mapping The Stations Button Mapping The Master Channel Voice Port Stations And The DVA Stations Button Feature Button Feature Designation Mnemonic Designation Mnemonic # # # # # # # # # # # # # # # # # # # # #...
Page 394: Figure 5-1. Viewing The Error Window
Setting Up The Personal Computer IMI66–109, Section Five Section 5 Setting Up The Personal Computer Follow the information that Sections 2 and 3 provide for installing and wiring the QuickQ system. Then refer to this section to set up the computer hardware and perform the initial programming required for the QuickQ system. Using QuickQ With A Keyboard You can use either a keyboard or a mouse to access ARROW Press to move the cursor.
Page 395: Figure 5-2. Viewing The System Access Window
IMI66–109, Section Five Setting Up The Personal Computer Signing Into The Technician Access Level Use the following procedure to access QuickQ‘s technician programming level. Select the Sign-in menu bar option. Hold down the ALT key and press the S key or press the ENTER key with Sign-in highlighted.
Page 396: Figure 5-3. Viewing The Supervisor/Manager Sign-In Window
Setting Up The Personal Computer IMI66–109, Section Five Figure 5-3. Viewing The Supervisor/Manager Sign-In Window Place the highlight on the line with agent title (see Figure 5-4). Selecting agent title manager will technician and press the ENTER key. The screen allow access to the manager window.
Page 397: Figure 5-5. Viewing The System-Setup Window
IMI66–109, Section Five Setting Up The Personal Computer Programming The OAI Number And Master Channel The master channel refers to a DXP digital station port that you have reserved for call processing control. After signing into the technician access level, select the system-setup option. Hold down the ALT key and press the Y key or highlight system-setup and press ENTER.
Page 398: Adding Lines To Quickq
Setting Up The Personal Computer IMI66–109, Section Five Adding Lines To QuickQ The system divides its add option menu into four catagories. These catagories include the following items: (1) Line Name—ACD line names can be up to seven characters in length. The names are displayed on the LCD of the agent’s telephone while that station is logged into the QuickQ system.;...
Page 399 IMI66–109, Section Five Setting Up The Personal Computer To select the add option, press and hold the ALT NOTE : The line names must be unique. The system uses this name in the reports and displays it on key and press the A key. The QuickQ line setup the ACD agents telephones when QuickQ ADD window will open with the highlight in the presents the line to the telephone.
Page 400: Figure 5-8. Viewing The Edit Quickq Line-Setup Window
Setting Up The Personal Computer IMI66–109, Section Five Deleting Lines From QuickQ Use the following procedure to delete line from the QuickQ system. Sign into the technician access level and select the To delete the selected line, press and hold the ALT system-setup option.
Page 401: Moving The Quickq Lines
IMI66–109, Section Five Setting Up The Personal Computer Moving The QuickQ Lines Use the following steps to move ACD lines from one group to another group or from one line subgroup to another line subgroup. Sign into the technician access level and select the highlight to the subgroup column.
Page 402: Figure 5-9. Viewing The Voice Port Configuration Window
Setting Up The Personal Computer IMI66–109, Section Five Programming The QuickQ Voice Ports The following steps allow you to program the voice port information that QuickQ requires to control the voice ports. After you have opened the technician access level, press the ENTER key and the not used and voice select the system-setup option.
Page 403: Figure 5-10. Viewing The Printer-Setup Window
IMI66–109, Section Five Setting Up The Personal Computer Programming The QuickQ Printer Information Use the following steps to program the information required by QuickQ to allow it to print to the data printer. After you have opened the technician access level, CAUTION select the system-setup option.
Page 404: Figure 5-11. Viewing The Overflow Extension Window
Setting Up The Personal Computer IMI66–109, Section Five Programming The External Overflow Extensions You can select up to four DXP personal or group intercom numbers to accept redirected unanswered calls. These numbers must be intercom numbers that are not part of the QuickQ ACD group assignments. These overflow extensions accept overflow calls from all 16 ACD groups.
Page 405: Detailing The Quickq Batch Files
IMI66–109, Section Five Setting Up The Personal Computer Detailing The QuickQ Batch Files This section details several batch files that are crucial to QuickQ operation. The contents of the CONFIG.SYS file are shown in the following list. DEVICE=C:\QEMM\DOSDATA.SYS DEVICE=C:\QEMM386.SYS FRAME=NONE RAM NOEMS DEVICE=C:\QEMM\DOS-UP.SYS @C:\QEMM\DOS-UP.DAT DOS=HIGH FILES=40...
Page 406 Setting Up The Personal Computer IMI66–109, Section Five The contents of the QUICKQ.BAT file are shown in the following list: @ECHO OFF REM QuickQ program :begin acd /c2 /v if errorlevel 2 goto data if errorlevel 1 goto exit scandisk c: /autofix /nosummary datechk if errorlevel 1 goto month1 goto month0...
Page 407: Figure 6-1. Reviewing The Quickq Digital Voice Announcer
Reviewing The QuickQ Components IMI66–109, Section 6 Section 6 Reviewing The QuickQ DVA Components This section provides information on the components within the Digital Voice Announcer (DVA). Reviewing The DVA Chassis Components The components shown in Figure 6-1 are the standard components within the chassis and, in most cases, you would not be change them in the field.
Page 408: Reviewing The Voice Channel Card
IMI66–109, Section 6 Reviewing The QuickQ Components Reviewing The Voice Channel Card The voice channel card (Figure 6-2) is designed with card, you must turn the power off while you make the four digital recording and playback channels. Each installation. channel includes circuitry that directly interfaces with By changing the card select jumper J2 and J3 (Figure a DXP digital station port.
Page 409: Figure 6-2. Reviewing The Quickq Voice Channel Card
Reviewing The QuickQ Components IMI66–109, Section 6 Voice Channel Connector LED Power Indicator Card Select Jumpers Jumper Strap Exploded Side View Figure 6-2. Reviewing The QuickQ Voice Channel Card Reviewing The QuickQ DVA 6 – 3...
Page 410: Figure 6-3. Reviewing The Quickq I/O Board
IMI66–109, Section 6 Reviewing The QuickQ Components Reviewing The I/O Board The I/O Board (Figure 6-3) provides both the I/O through a male 50-pin connector. There is lightning interface from the voice channel cards to the DXP and surge protection built in the I/O board to protect the the RS-232 serial communication link to the computer DVA components.
Page 411: Section 7 Testing And Troubleshooting
IMI66-109, Section 7 Testing And Troubleshooting Section 7 Testing And Troubleshooting This section provides the basic test procedure and troubleshooting information for the QuickQ ACD hardware and software installation Testing The DVA Installation The following paragraphs provide the testing and troubleshooting information for the DVA during installation. You can play a recorded message to verify that a voice Testing Voice Channel Cards card is functioning properly.
Page 412: Testing The Quickq Software
Testing And Troubleshooting IMI66-109, Section 7 Testing The QuickQ Software This discussion provides information on typical software related problems and error messages. Solution: You may have entered an extra digit into the ID# or password. Press the ESC key to close the Sign During Initial QuickQ Programming In window and clear the ID# and password.
Page 413 IMI66-109, Section 7 Testing And Troubleshooting Examining The Enable QuickQ Status Utility All voice ports initialized This indicates all voice port cards programmed in The enable QuickQ status allows you to enable the QuickQ are functioning QuickQ after you have programmed the voice port properly but there is a extensions and without resetting the computer.
Page 414 Testing And Troubleshooting IMI66-109, Section 7 Examining The Agent Status Utility S_MODE Supervisor changing mode of operation The agent status is a real-time agent status window. S_PLAY Supervisor playing message This window shows the current state of the ACD S_RECORD Supervisor recording agents.
Page 415 IMI66-109, Section 7 Testing And Troubleshooting Examining The Line Status Utility C_MESSAGE_STATE Call listening to announcement. The line status scan is a real-time line status window. C_MUSIC_STATE Call listening to music, This window shows the current state of the ACD lines. On-hold tone, or silence The first column shows the line name.
Page 416 Installing The New Cards IMI66–109, Section 8 Section 8 Installing The New Voice Channel Cards This section describes how to install additional Voice Channel Cards. Insert the new voice channel card into a slot on the 6. Use the two #6-32 1/4-inch machine screws to DVA motherboard (Figure 6-1).
Page 417: Figure A1-1. Using The Mouse
Using QuickQ With A Mouse IMI66–109, Appendix 1 Appendix 1 Using QuickQ With A Mouse A mouse is a device that allows you to move a cursor Clicking (Selecting an item): To click, press the left on the screen to specific points for data entry, and button and immediately release it.
Page 418: Figure A1-2. Viewing A Typical Quickq Window
IMI66–109, Appendix 1 Using QuickQ With A Mouse Window Graphic in QuickQ If you are familiar with a window environment, window contains the name of the window. You can you can skip this discussion. drag the title bar to move the window around. QuickQ is easy to use.
Page 419 IMI66-109 Programming Road Map Appendix 2: Reviewing The Programming Road Map Start-up Screens System Manager’s Screens Group Supervisor’s Screens Sign-In System Setup Group Setup ID # Company Name Overflow Threshold MM:SS Password ID Password Redirect Threshold MM:SS Group Name XXXXXXXX Alarm Threshold MM:SS Supervisor Name XXXXXXXX...
Page 420: Publication Index
IMI66-109 Publication Index Publication Index Adding Lines To QuickQ ..........5-5 Additional Materials Required .
Page 421 Publication Index IMI66-109 I/O Board, Reviewing The ......... . . 6-4 IDE Controller .
Page 422 IMI66-109 Publication Index QUICKQ.BAT File ..........5-12 QuickQ Digital Voice Announcer, Reviewing The .
Page 423 Publication Index IMI66-109 Viewing The ACD Line-Setup Add Window ........5-6 Viewing The ACD Line-Setup Window .
Page 424 Q ickQ Automatic Call Distributor System Manager’s Guide...
Page 425 GCA70-271 Table Of Contents Table Of Contents Introducing The QuickQ System ........1–1 Understanding This Guide .
Page 426 Table Of Contents GCA70-271 Programming QuickQ ......... . . 3–1 Understanding System Startup .
Page 427 GCA70-271 Table Of Contents Management Info..........5–1 Selecting The Real Time Report .
Page 428 Table Of Contents GCA70-271 List Of Illustrations Figure 3-1 QuickQ Status Window ........3-2 Figure 3-2 Sign In Window .
Page 429: Using This Guide
GCA70-271 Introducing The QuickQ System Introducing The QuickQ System Using This Guide This manual will assist you in using your QuickQ automatic call distributor. It provides a complete description of the QuickQ features, a detailed outline of the system configuration, and general operating instructions.
Page 430: Understanding Quickq
Introducing The QuickQ System GCA70-271 Understanding QuickQ QuickQ is an Automatic Call Distribution (ACD) system designed to handle incoming calls as efficiently and economically as possible. It answers calls by distributing the workload equally among the Agent staff. Typically, QuickQ speed, efficiency and management control usually results in a 20–40 percent increase in the productivity of the Agent force and a 10 to 20 second decrease in the average call answer time.
Page 431: Organizing The Call Center Staff
GCA70-271 Introducing The QuickQ System Organizing The Call Center Staff An ACD center requires specialized personnel. If the department is large enough, an effective ACD staff will consist of the following personnel: • System Manager, • Group Supervisors, • Telephone Agents. The System Manager is directly responsible for the day-to-day operation and maintenance of the ACD center.
Page 432: Call Queuing
Introducing The QuickQ System GCA70-271 Describing QuickQ System Features Answer Bin An Answer bin is the length of time between when a call arrives in the queue and when it is answered by an Agent. There are six answer bins in the system. The system answer bin default time is zero. By setting the time frames in the answer bins, the Manager can look at one factor in the total customer service picture.
Page 433: Delay Announcements
GCA70-271 Introducing The QuickQ System Delay Announcements Delay announcements are important money-saving features that help keep the queue working in an efficient manner. Since telephone traffic is random, there will be occasional bursts of calls to any ACD. Such sporadic increases in volume may force callers to wait for connection longer than they would like. By recording delay announcements (such as, Hello you have reached XYZ Company.
Page 434: Describing Quickq Agent Features
Introducing The QuickQ System GCA70-271 Describing QuickQ Agent Features Account Codes The system can provide a table of account codes arranged so that a unique number corresponds to a specific call type (for example, call content, product type, and so forth). For example, a software help desk may wish to use account codes to categorize its calls as follows: Code Call Category...
Page 435: Automatic Answer Mode
GCA70-271 Introducing The QuickQ System Describing QuickQ Group Features Each Group Supervisor can program these features independently for each group to meet its specific requirements. Alarm Threshold (Time) Alarm Threshold (Time) is a preprogrammed time parameter to monitor the number of calls waiting in queue (default period is 45 seconds).
Page 436: Overflow Group
Introducing The QuickQ System GCA70-271 Overflow Group The overflow group is a secondary group of Agents to whom the system will direct calls after the overflow threshold time-out occurs (default is 210 seconds). The overflow group allows agents in more than one group to handle calls.
Page 437: Using The Mouse And Keyboard
GCA70-271 Using the Mouse and Keyboard Using the Mouse and Keyboard You can use the QuickQ system with either the mouse pointing device or the standard keyboard. Employ the method with which you feel most comfortable If you are unsure how to navigate the QuickQ menus and enter data or select items, refer to Appendix A for a description of the QuickQ graphical windowing environment, and details for using the mouse and keyboard.
Page 438: Programming Quickq
GCA70-271 Programming QuickQ Programming QuickQ You can program the QuickQ features by any of the following parameters: • System, • Group, • Sub-group, • Agent. You must program QuickQ from the system console windows graphic environment using either the mouse or the keyboard. If you are not familiar with using a mouse or the keyboard in a windows graphic environment, refer to Appendix A.
Page 439: Preparing System Layout / Worksheets
Programming QuickQ GCA70-271 Preparing System Layout / Worksheets Prepare the system manager’s programming worksheet before you actually configuring the system at the console, and use this worksheet as a reference to assist you in entering the information required over the following pages.
Page 440 GCA70-271 Programming QuickQ 3. The System Access window appears, and the ID# box will display 100. You can type without having to first clear this value (Figure 3-3). Figure 3-3 ID and Password 4. The System Manager ID# and the password both default to 900. Type at the ID# box and press .
Page 441 Programming QuickQ GCA70-271 6. The screen display changes to show the Manager window, and the menu bar will now display a series of five options: • S i gn - ou t • S y st e m- S et u p •...
Page 442: Setting Up The System
GCA70-271 Programming QuickQ Setting Up The System Setting the Company Name 1. Select System Setup from the menu bar. This will display a menu containing seven options: • C o mp a ny Na m e • I D /P a ss w or d •...
Page 443 Programming QuickQ GCA70-271 3. The Edit ID and Password window appears as shown in Figure 3-6. Figure 3.6. Edit ID and Password Window Note: Group 00 refers to the Manager’s Password/ID. This does not refer to one of the call processing groups.
Page 444: Setting The Time And Date
GCA70-271 Programming QuickQ 11. The Save ID / Password window appears. If select Y e s or press , the system saves all changes Alt Y made and all windows closes automatically. If your option is N o or if you press , the Save ID / Alt N Password window closes.
Page 445: Setting The Intergroup Overflow
Programming QuickQ GCA70-271 Setting the Intergroup Overflow Intergroup overflow improves the effectiveness of a Call Center by utilizing additional groups (departments) as back-up to answer calls, if the primary group is busy beyond the set time parameters. Once the overflow timer has been exceeded, the system presents the call to the first available of the five groups (primary and four overflow).
Page 446: Setting Announcement Titles
GCA70-271 Programming QuickQ 6. The Save Intergroup Overflow window with Yes and No option appears. Use the mouse to click on Yes or press to save changes and automatically closes the menu. Click on No or press the Alt Y Alt N key to return to the Edit ACD Intergroup Overflow window.
Page 447: Assigning Account Codes
Programming QuickQ GCA70-271 3. Use the key or click on the mouse to move the highlight to the D e s c r i p t i o n field of the message that you wish to title. Type a reminder note to help you identify and locate the various messages.
Page 448 GCA70-271 Programming QuickQ 6. To edit an existing code, highlight the code and press Enter or click on the code with the mouse. The Edit Account Code Set up window appears. 7. After making the necessary changes, select Update from the menu bar or Press .
Page 449: Arranging The Stat-Bins
Programming QuickQ GCA70-271 Arranging The Stat-Bins QuickQ has six levels of stat-bins for answered and abandoned call statistics. Use the following procedure to setup the time bins that are used to collect the system statistics. 1. Pull down the System-Setup menu and select the Stat-Bin option. 2.
Page 450: Programming Group Levels
GCA70-271 Programming QuickQ Programming Group Levels By System Manager Group Supervisors can only alter the parameters for their particular group but System Managers can use this procedure to change any of the settings for any of the groups. 1. Select the Group Programming from the Manager window menu bar. A pull-down menu appears with the names of all the groups on the system (Figure 3-12).
Page 451: By Group Supervisor
Programming QuickQ GCA70-271 By Group Supervisor As a Group Supervisor, you must sign into the system using the following procedure. 1. On the main system window, select the Sign-In menu bar option. The system Access window appears. The Group Supervisor’s default ID# and password are follows: 901 for group 1, 902 for group 2, and so on through 916 for group 16.
Page 452: Configuring The Group
GCA70-271 Programming QuickQ Configuring The Group Use this procedure to configure your group parameters: 1. Select Gr o up Se t up from the menu bar. The Group Setup window (Figure 3-13) appears and shows the group name in the title bar. The screen also displays the default settings for a variety of parameters.
Page 453 Programming QuickQ GCA70-271 7. If you set the Call Screening field to Yes, the system forces all callers to listen to the entire first message. This action reduces the number of calls that require personal assistance by providing the information on the first message. 8.
Page 454: Configuring The Agent Group-Setup
GCA70-271 Programming QuickQ Configuring the Agent Group-Setup Use this Agent group setup procedure to assign agents to the Agent sub-groups, to remove Agents from a group, and to set or change Agents’ ID#, password, priority and wrap-up times. Agents may be assigned to one of four Sub-groups.
Page 455 Programming QuickQ GCA70-271 4. Type the name of the Agent at the AGENT default entry. Note: If you are using the keyboard, use the key to move from field to field. If you are using the mouse, click on the field you wish to work with. 5.
Page 456: Configuring The Line Group-Setup
GCA70-271 Programming QuickQ Configuring the Line Group-Setup During installation, the technician assigns the lines to different Subgroups e.g. local lines will be grouped in one Subgroup and In wats lines will be grouped into another Subgroup. L in e Gr o up - Se t up is used to set up various parameters for the line groups.
Page 457: Understanding The Messages
Programming QuickQ GCA70-271 6. The First Message Intercept Delay is the time between when QuickQ answers the call and plays the first message to the caller since all agents are busy. Enter this time in minutes and seconds (default equals 10 seconds). 7.
Page 458: Announcement Backup
GCA70-271 Programming QuickQ System-Backup The QuickQ automatically stores all Programming changes and Statistical Data to the P.C.’s hard disk. The System - Backup option provides a method to back-up data, onto floppy disk. This ensures safe storage of the Digital Announcement Messages, the Configuration Parameters and the Statistical Reports. It is a good practice to always back-up an), changes to messages and configuration programming-, thus., protecting against interruptions in power, hardware failures and inadvertent deletion of information, QuickQ is equipped with sufficient memory to store several years of Statistical Reports.
Page 459: Configuration Backup
Programming QuickQ GCA70-271 3. Use the Backup button to send the current DVA messages to the floppy disk. The Restore button retrieves the DVA messages from the floppy disk to the hard drive. Note: Use the key to move from the Backup button to the R e s t o r e Button. The messages are backed up to the 3.5–inch.floppy disk drive in the DVA, not the floppy disk drive in the call processor-Install the correct floppy disk in the DVA drive before you start a backup or restore action.
Page 460: Stats Backup
GCA70-271 Programming QuickQ Stats Backup 1. Select St a ts Ba c ku p from the S ys t em - Ba c ku p pull down menu, the Report Back-Up/Clean-Up window appears. Refer to Figure 3-19. Figure 3-19. Report Back-Up/Clean-Up Window 2.
Page 461: Operating The Quickq System
GCA70-271 Operating the QuickQ System Operating the QuickQ System Logging In and Out of QuickQ The following Log-In and Log-Out procedures apply to both Agent and Supervisor. They differ in the following areas: • ID# and password are different, • Agents can log into several groups at once, •...
Page 462 Operating the QuickQ System GCA70-271 For Supervisors: The system presents supervisor with a screen that asks if they wish to accept calls or not. Respond by pressing either the Y E S interactive button. Answer Call? 5. The following screens indicates you are now ready to accept ACD calls: For Agents: QuickQ: Group Name BUSY HELP LOG...
Page 463: Operating As An Agent
GCA70-271 Operating the QuickQ System Operating As An Agent Answering Automatically In the automatic answer mode, with a headset enabled, when a call arrives at your telephone, you receive a warning tone and the system automatically connects the call. Speak into the mouth-piece of the headset. The display shows the call sub-group and the length of time the caller waited to be connected.
Page 464: Requesting Help
Operating the QuickQ System GCA70-271 Making Your Telephone Busy You can arrange your telephone to be unavailable to answer calls (for such times as lunch and breaks). • To make your telephone busy, press the BU SY interactive button. • To return to the ready mode, press the interactive button.
Page 465: Making An Outgoing Call
GCA70-271 Operating the QuickQ System Transferring Calls In or Out of QuickQ Use this procedure to transfer calls. 1. While on a call, press the telephone’s button. TRANS 2. Dial the intercom number of the station to receive the transfer. The system will transfer the call. After the station receiving the transfer answers the call, the system will place your station in the wrap-up mode.
Page 466: Changing The Mode Of Operation
Operating the QuickQ System GCA70-271 Operating As A Supervisor As a Supervisor, you can log in at either the QuickQ console or the DXP telephone. Changing the Mode of Operation There are three distinct answering modes—Day, Night and Special. • Day Answering Mode—The system answers with the day message, places calls on hold and distributes incoming calls to the next available Agent.
Page 467: Recording And Playing Back The Announcement Message
GCA70-271 Operating the QuickQ System Recording And Playing Back The Announcement Message You can use your telephone to review and change any announcement message. For messages that are to be changed frequently, record your message with a buffer. For instance, record message #1 which takes up 10 seconds, follow by 10 seconds of silence.
Page 468: Monitoring The Agents
Operating the QuickQ System GCA70-271 6. To review the message, press the interactive button. PLAY Accept Message? PLAY 7. The system plays the message through the handset. Playing Msg 01 STOP 7. Press Y E S to accept the message or to re-record the message.
Page 469: Viewing The Current Call Statistics
GCA70-271 Operating the QuickQ System 4. Press the interactive button to monitor the Agent’s call. S E LE C T Agent Name :Incall SCAN SELECT QUIT 5. Press the S C A N interactive button to monitor another system selected Agent or press QU IT to return to step 3.
Page 470: Selecting The Real Time Report
GCA70-271 QuickQ Management Information Management Information The System Manager can obtain a detailed printout of the system configuration for the manager level, the technician level, the supervisor level, or for each individual group. When someone selects the Management Info. menu bar option, the system presents a menu that has several options.
Page 471: Selecting The Real Time Set Up Parameters
QuickQ Management Information GCA70-271 The System Agent Status window The System Line Status window shows the following items: shows the following items: • • group number, group number, • • Numbers of Agents in that group number of available lines, currently available, •...
Page 472: Viewing The Supervisor's Real Time Report
GCA70-271 QuickQ Management Information Viewing The Supervisor’s Real Time Report The system updates the Supervisor’s real time report (refer to Figure 5-3) in approximtely 3-second intervals so that the report continually monitors the group’s current call activities and statistics. In addition to continually updating the service status window, the system restarts that service window’s status totals every 15 minutes.
Page 473: Selecting Historical Reports
QuickQ Management Information GCA70-271 Traffic Activity — The Real Time Traffic Activity window shows the activity percentage for the Lines, Waiting call and the Agent. The Line indicates the percentage of activity on the lines assigned to group. The activity for the lines can be green for incoming call or yellow for outgoing call. The Waiting indicates what percentage of the incoming calls are actually waiting for an agent.
Page 474: Selecting Current Reports
GCA70-271 QuickQ Management Information Selecting Current Reports Selecting the C ur r en t option from the Ma n ag e me n t I nf o . menu causes the Current Report window to appear. This window features two buttons allowing you to select a series of reports for the current hour (H o ur l y) or the current day (D ai l y).
Page 475: Selecting Configuration Reports
QuickQ Management Information GCA70-271 Print—To print your report, select the P ri n t menu bar option. The system drops a menu down that offers you the choice of printing the N um e ri c al report, G ra p hi c report or B ot h . Choose one of the three options and the Print Report window appears offering a list of seven report types.
Page 476: Selecting Quickq Mis Reports
GCA70-271 QuickQ Management Information Selecting QuickQ MIS Reports The QuickQ provides comprehensive Management Information System (MIS) reports that you can either view on the call processor computer screen or print as a hard copy. The system updates and automatically stores all reports and can present the data in both graphic and numerical formats. This reported information assists the System Manager in making efficient use of lines and agents.
Page 477 QuickQ Management Information GCA70-271 Figure 5-4. Answer Bins Answer Bins Show percent of answered calls within the 7 programmable time bins. Shows supervisors the response rates of their departments. Figure 5-5. Abandon Bins Abandon Bins Show percent of abandoned calls within the 7 programmable time bins. Shows supervisors the tolerance of callers.
Page 478 GCA70-271 QuickQ Management Information Figure 5-6. Incoming Call Report Incoming Calls—Line Report Definitions 1. Total I/C = total incoming calls 2. Incoming Calls–ANS = answered incoming calls 3. Incoming Calls–ABD = abandoned calls dropped by caller or connected for less than nine seconds 4.
Page 479 QuickQ Management Information GCA70-271 Figure 5-7. Total Time Report Total Time Agent Report Definitions 1. Sign In Time = total agent sign in time–updated only if agent has signed out 2. Incoming Time = total time agents are engaged in incoming calls 3.
Page 480 GCA70-271 QuickQ Management Information Figure 5-8. Average Time Report Average Time Line Report Definitions 1. Waiting Time–Calls = number of incoming calls answered 2. Waiting Time–Average = average waiting time for each answered incoming call 3. Incoming Call Time–Calls = number of incoming calls answered 4.
Page 481 QuickQ Management Information GCA70-271 Figure 5-9. System Capacity Report System Capacity Report shows the total number of times all lines were busy and the total time in hours, minutes, and seconds. It also shows the total number of times that no agent was available and the total time in hours, minutes and seconds.
Page 482 GCA70-271 QuickQ Management Information Figure 5-11. Traffic Analysis Traffic Analysis Line Report Definitions 1. Total Calls–I/C = total incoming calls 2. Total Calls–O/G = total outgoing calls 3. Incoming Calls–ANS = answered incoming calls 4. Incoming Calls–ABD = abandoned calls–calls dropped by the caller or connected for less than nine seconds 5.
Page 483 GCA70-271 Appendix Appendix A Using QuickQ With a Mouse A mouse is a device that allows you to move a cursor on the computer screen to specific points for data entry, and other menu selections. An arrow image, called the mouse pointer, moves on the screen when you move the mouse.
Page 484 Appendix GCA70-271 Understanding QuickQ Window Graphics If you are familiar with a window environment, you can skip this discussion. QuickQ is easy to use. Most of what you see and do in the QuickQ console happens in a window. A window is a screen area that the QuickQ system uses to exchange information with you.
Page 485: System Setup
GCA70-271 Appendix Appendix B System Layout / Worksheet System Setup Company Name ID# and Password Grp. Name Supv. Name Password Grp 00 Grp 01 Grp 02 Grp 03 Grp 04 Grp 05 Grp 06 Grp 07 Grp 08 Grp 09 Grp 10 Grp 11 Grp 12...
Page 486 Appendix GCA70-271 Announcements Note - Space is provided on the Group Layout / Worksheet for the scripting of messages. Description Group Line Sub-group Account Codes Code Description Stat-Bins Answer Bins Abandon Bins Time Time Time Bin 01 Time Bin 01 Time Bin 02 Time Bin 02 Time Bin 03...
Page 487 GCA70-271 Appendix Appendix C Group Layout / Worksheet Note - Make additional copies of the Group Layout / Worksheet for each of your system groups. Group Setup Thresholds Overflow Time Redirect Time Alarm Time Alarm (# of Calls) Priority Override Time Mode Call Screening (Yes / No) Automatic Force Call (Yes / No)
Page 488 Appendix GCA70-271 Agent Group Setup Grp 01 Group Name Agent Name Password Priority Wrap-up Grp 02 Group Name Agent Name Password Priority Wrap-up Grp 03 Group Name Agent Name Password Priority Wrap-up Grp 04 Group Name Agent Name Password Priority Wrap-up A–6...
Page 489 GCA70-271 Appendix Line Group Setup Note - Space is provided on the next page for the Scripting of messages Grp 01 Grp 02 Grp 03 Grp 04 Group Name First Message # Second Message # Night Message # Special Message # Message Delay Music Interval Priority...
Page 490 Appendix GCA70-271 Message Scripts Line Group 01 First Message Second Message Night Message Special Message Line Group 02 First Message Second Message Night Message Special Message A–8...
Page 491 GCA70-271 Appendix Line Group 03 First Message Second Message Night Message Special Message Line Group 04 First Message Second Message Night Message Special Message A–9...
Page 492 GCA70-271 Appendix Appendix D Reviewing The Programming Road Map Limit Time MM:SS Time For Day To Night Mode HH:MM Start-up Screens Backup Agent Group–Setup Account Code Sign-In AgGp_01 Starting Number Range ID # AgGp_02 Account Code Password AgGp_03 Description AgGp_04 System Backup Agent Group Name XXXXXXXX Stat Bin...
Page 493 GCA70-271 Appendix Appendix E Backup Utility What is it? The Backup Utility allows you to make security Backup copies of the statistical data (i.e. the report files) gathered by the ACD. These copies are made to standard 3.5" high-density floppy disks. Once these Backup copies have been made the Backup Utility can then be used to Delete the old copies of these files from the Hard Disk of the ACD.
Page 494 Appendix GCA70-271 Selecting the Cancel button will take you back to the previous dialogue box. Contineu will close down the ACD and will start the Backup Utility Program. Note: The ACD will cease to function whilst you are using the Backup Utility - make sure you are certain that you want to close down the ACD operation before you go to the Backup Utility, and remember to invoke the Norstar BACKUP service mode.
Page 495 GCA70-271 Appendix The Backup Utility Main Menu Options Backup Before you can use the Backup option you must first tell the Backup Utility which type of Data Files you wish to Backup and also the Start Date and End Date of the period in which you wish to carry out the Backup.
Page 496 Appendix GCA70-271 To select an option from the popup menu, you can either highlight the option using the Home Arrow keys and then press , or you can use the hotkey method. The hotkey method allows Down Enter you to choose an option by pressing the keyboard character which corresponds to the highlighted (yellow) letter in the option of your choice.
Page 497 GCA70-271 Appendix Set End Before you can use the Backup or Delete options, you must first tell the Backup Utility which type of Data Files you wish to work with, and also the Start Date and End Date of the period in which you wish to carry out the Backup or Delete operation.
Page 498 GCA70-271 Index Configuring the Line Group-Setup .......3–18 Index Configuring The Group.........3–14 Day-to-Night Mode, Automatic......1–7 Defaults ..............3–1 Abandoned Bin............1–4 Delay Announcements ..........1–5 Account Code Setup Window......3–11 QuickQ Agent Features....1–6 Describing Account Codes, Assigning ........3–10 QuickQ Group Features ....1–7 Describing Account Codes ............1–6 QuickQ System Features....1–4 Describing...
Page 499 Index GCA70-271 Selecting Current Reports ........5–5 Selecting Historical Reports........5–4 Make Set Busy............1–6 Selecting QuickQ MIS Reports.......5–7 Make Your Telephone Busy ........4–4 Selecting The Main Report Screens......5–5 Management Info............ 5-1 Selecting The Real Time Parameters ......5–2 Management Information System Reporting..1–5 Selecting The Real Time Report ......5–1 Manual Answer Mode ..........1–7 Setting Announcement Titles........3–9...
Page 500 GCA70-271 Index Wrap-up Time ............1–6 Wrapping Up A Call ..........4–3 Zoom Box...............A–2 I–3...
Page 501 = 16 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 502 Depending upon the particular model computer that serves as a platform for your existing PC attendant position, memory upgrade procedures differ. Because of the differences that you could encounter in the field, please call a Comdial technical services representative at 1–800–366–8224 for information about upgrade kit availability and assistance in installing it.
Page 503 Installing And Programming The PC Attendant Position IMI89–195 KYBOARD1 PUSH POWER CONT BRIGHT Print Pause Scroll Caps Scroll Help Mute Headset I.D. Split Serial Conf Page Pick Park Message Screen Overflow Lock Lock Lock Lock SysReq Break Tracker Retrieve Both Page Hold Backspace...
Page 504 NOTE: The wiring from the DXP Plus serial data port to the modular-to-EIA adapter that is connected to the PC attendant position must be mirrored just as they are in a standard 6–conductor line cord. This means that if you use modular jacks and house wiring to make the data connection, you MUST maintain the signal polarity reversal, or roll-over, found in a standard 6–conductor line cord.
Page 505 DXP 480 Plus (Data Jack A). Remember, you must install a communications card in the DXP Plus system to provide a serial data port for PC attendant position use.
Page 506 (type 625A2-6), a customer-provided standard 4–conductor line cord and an equipment-provided 4–conductor line cord. 1. Install the industry-standard modular jacks at the DXP Plus location (Line Jack A) and at the PC attendant position location (Line Jack B). 2. Wire the jacks straight-through (that is; wire T1 to T1, T2 to T2, R1 to R1, and R2 to R2) using twisted-pair house wiring.
Page 507 Installing And Programming The PC Attendant Position IMI89–195 PCATND8 Loop Start Line Board Ferrite Collar PCATND9 625A2-4 Modular Jack To Loop Start Board Customer-Supplied 4-Conductor Line Cord To DID or Multipurpose Board Maintain straight-through 625A2-4 wiring when you connect Modular the jacks.
Page 508 2. Connect the supplied 6–conductor (with ferrite collar) line cord between the modular-to-EIA adapter and the modular jack that is wired to the DXP Plus serial data port. Keep the ferrite collar near the PC attendant position. 3. Connect the supplied 4–conductor line cord between the LINE jack on the proprietary interface board and the modular jack that is wired to the DXP Plus line board.
Page 509 Installing And Programming The PC Attendant Position IMI89–195 Rear View of Typical 9-Pin Serial Personal Computer (PC) Data Port Modular To EIA Adapter Proprietary PC Interface Board For Ferrite Attendant Collar Position (Factory Installed) Equipment-Supplied 6-Conductor Line Cord Data Jack B Handset Jack Headset Jack Equipment-Supplied...
Page 510 3.0 Testing The PC Attendant Position Installation 1. Use the DXP Plus programming procedures, and program the system to accept PC attendant operation. Remember, each PC attendant position requires a station port, two line ports, a serial data port, and a line group for operation.
Page 511 5.0 Programming For The PC Attendant Position Use the following procedures to program the DXP Plus system to operate with the PC attendant position. Follow these procedures in the order that this manual presents them as they provide a logical progression of the programming.
Page 512 IMI89–195 Installing And Programming The PC Attendant Position Programming A Hunt List For PC Attendant Use Description: Assign eight intercom numbers to an intercom hunt list for the PC attendant position’s use. The assigned numbers must include the personal intercom number of the PC attendant position (the number for the station location that the PC attendant position occupies) and seven group intercom numbers that are set aside for its exclusive use (group intercom numbers range from 3101–3292, 4110–4292, 5000–5023) .
Page 513 Installing And Programming The PC Attendant Position IMI89–195 Assigning Lines For PC Attendant Use Description: Choose several lines that the PC attendant position can use for call origination; assign them to line group 16; assign line group 16 to a particular class of service; and assign that particular class of service to the PC attendant position.
Page 514 IMI89–195 Installing And Programming The PC Attendant Position Assigning The PC Attendant Position Text Messaging Buttons Description: Use this programming procedure to assign special text messaging functions to system telephone buttons. User’s can press these buttons to access the text messaging feature provided by the PC attendant position.
Page 515 Mapping PC Attendant Position Function Keys Description: The DXP Plus adds programmable function keys to the PC Attendant Position. The programmable features are in addition to the fixed features currently provided by function keys F1 through F12. You can assign a different feature to each function key.
Page 516 IMI89–195 Installing And Programming The PC Attendant Position 5.5.1 Listing The Function Key Mnemonics ACCT (account code button): allows users to enter an account code ALTRN (alternate attendant button): places station in alternate attendant mode ANSWER (answer button): answers a ringing call APAGE (auxiliary page button): allows auxiliary page operation (model 8024S and 7700S–rev I and later) (automatic redial button): redials last dialed number 10 times with one minute off time...
Page 517 Section 1.2 of the Total Control PC Attendant’s Console User’s Guide, GCA70–230. If you arrange for the PC attendant position to transmit and receive data from the DXP Plus at a high baud rate, engineering sources recommend that you use a communications protocol (such as CTS/RTS or XON/XOFF) to prevent buffer overrun and data loss.
Page 518 11. Type y to accept changes, n to reject them, or r to resume editing and press ENTER. 12. Press ESCAPE to end. Accredited by the Dutch Council for Certification for certification and registration activities. Comdial’s Quality Management System Is Certified To The ISO 9001 Standard. Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/...
Page 519 Enter < > P R S T UV W X Y Shift Shift Function OP ERAT OR Ctrl Ctrl Transfer Volume Volume Down cover1.cdr Total Control PC Attendant’s Console User’s Guide For The DXP and DXP Plus Digital Communications System...
Page 520 Certified To The ISO 9001 Standard. Attention Comdial makes every effort to design the features in our communications systems to be fully interactive. Under certain conditions, some features may be incompatible with each other and will not work simultaneously. Comdial assumes no responsibility for problems caused by incompatible features.
Page 521 PC Attendant's Console User's Guide GCA 70-230 Contents Introducing PC Attendant ... . 1 Using This Guide ..... 1 Getting Started .
Page 522 GCA 70-230 PC Attendant's Console User's Guide 3.16 PC Settings (Screen Saver) ....63 3.17 SOHVA ......64 3.18 Speed Dialing .
Page 523 PC Attendant's Console User's Guide GCA 70-230 Introducing PC Attendant 1.1 Using This Guide To help you use your Total Control PC Attendant console to its fullest capabilities, we have written a comprehensive user’s guide to tell you how the PC Attendant handles calls and how to use the system’s many features effectively.
Page 524: Getting Started
GCA 70-230 PC Attendant's Console User's Guide 1.2 Getting Started The Total Control PC Attendant comprises a state-of-the-art software program installed on a personal computer (PC). This combination provides total control of the operations used to visually supervise and manage your DXP Communications System. The software allows you to administer all functions of the DXP system from one-stroke key features and from a series of pull-down menus containing easy-to-understand features.
Page 525 Functionally, the right mouse button is identical to the Release key, so you may use the button to disconnect a current call from the PC Attendant station or to complete a function such as a transfer or unattended conference (described in Chapter Two). PUSH POWER CONT BRIGHT COMDIAL Print Pause Scroll Caps Scroll Help...
Page 526: On-Line Help
GCA 70-230 PC Attendant's Console User's Guide 1.3 On-line Help The PC Attendant provides you with help whenever you need it. When you invoke the Help command, the information the system provides is pertinent to the function with which you are currently working or the window in which the cursor is positioned.
Page 527: Arrow Keys
PC Attendant's Console User's Guide GCA 70-230 HELPINDX Total Control Help Index The help system of the Total Control PC Attendant is a series of cross- indexed screens which provide information for the currently active window. Each help screen provides access to this index, which in turn gives access to the entire help screen.
Page 528 Conference: allows attendant to establish a conference call for up to 5 parties on the DXP or up to 7 parties on the DXP Plus. Delete: allows attendant to delete numbers from the Intercom window. Also used to delete Directory entries and to delete characters during text input.
Page 529 Tab/Next Screen: moves cursor to next screen or window. Tap: retrieves the last call placed on hold, transferred, or parked in orbit. Tracker: used to page someone using Comdial’s Tracker on-site paging sysem (optional). Transfer: transfers current call to another station.
Page 530: The Intercom Window
PC Attendant's Console User's Guide GCA 70-230 Handling Calls 2.1 The Intercom Window The Intercom window displays the current status of 50 to 480 intercom numbers at one time. The optional name display mode will show the status of up to 100 intercom numbers that have been assigned names (see page 2 - 12).
Page 531 GCA 70-230 PC Attendant's Console User's Guide 2.1.2 Intercom Status If the screen attribute for an intercom indicates “More Info” (see table in section 2.1.1), you can go to the Intercom Status window for that intercom to determine if the station is forwarded, locked, or disabled. •...
Page 532 PC Attendant's Console User's Guide GCA 70-230 2.1.3 Intercom Name/Number Selection The “ITCM Name/Number” selection on the Options pull-down menu allows you to change how the system intercoms are displayed in the Intercom window—by name or by number. • To activate the Options pull-down menu from the Intercom window, 1.
Page 533 GCA 70-230 PC Attendant's Console User's Guide 2.1.5 Changing A Station’s Name You can change a station’s name from the intercom status window. This feature is protected by the station 10 system manager’s password. You must enter this password before the name change takes effect. The default password is #746 .
Page 534: Menu Bar
PC Attendant's Console User's Guide GCA 70-230 Pending Calls Pull Down Window Menu Bar ITCMSTAT Intercom Speed-Dials Directory Options Programming Quit Window Intercom Status Ext. 101 Intercom Intercom type: PERSONAL Numbers Station in service: Text Messages Text Message keys Intercom Status Forwarded Current Call Pending Calls: 7...
Page 535: The Current Call Window
GCA 70-230 PC Attendant's Console User's Guide 2.2 The Current Call Window The Current Call window shows the status of the call currently in progress at the PC Attendant console. When you are on a call or are receiving a call, the Current Call window displays the following information: •...
Page 536 PC Attendant's Console User's Guide GCA 70-230 ILLUS9 Speed-Dials Directory Options Programming Quit Intercom Window Menu Bar Current Call Pending Calls: 7 Tue Feb 4 Description 2:33 PM Status Line 3 RINGING 1. WATS 1 HOLDING 2. Line 6 for Ms. Swartz HOLDING* ABC Inc., How may I help you? 3.
Page 537: Line Access Window
GCA 70-230 PC Attendant's Console User's Guide 2.4 Line Access Window The Line window is located under the options menu and displays the current status of up to 48 lines. As an alternative to the Line window, the optional name display mode will show the status of up to 48 lines with their associated names.
Page 538 PC Attendant's Console User's Guide GCA 70-230 2.4.2 Test Busy You can check the status or accessibility of any DXP line from the PC Attendant console. NOTE: You only need steps 1 – 4 if the line window is not currently being displayed. •...
Page 539: Answering And Directing Calls
GCA 70-230 PC Attendant's Console User's Guide 2.5 Answering And Directing Calls 2.5.1 Answering Incoming Calls When a call rings at the PC Attendant console, it will appear (with a description of its origin) in both the Current Call window and the Pending Calls window and will have a flashing arrow next to it. (It will also be an audibly ringing call.) •...
Page 540 PC Attendant's Console User's Guide GCA 70-230 2.5.3 Handling / Recalling Hold Calls The DXP system programmer sets the hold recall timer as well as other system parameters that affect how calls are handled by the system. After a call has been on hold for a pre-programmed length of time, the call will recall to the PC Attendant station, causing an audible signal to sound.
Page 541 GCA 70-230 PC Attendant's Console User's Guide 2.5.4 Parking Calls A current call can be placed in one of nine “park orbits” within the system. This allows the call to be answered from any station if the person at that station knows the orbit code to dial in order to retrieve the call.
Page 542: Transferring Calls
PC Attendant's Console User's Guide GCA 70-230 2.5.6 Transferring Calls You may transfer a current call to any intercom within the system. • To transfer a current call, 1. while on the call, press Trans and dial intercom number using the dial pad, or type in the name of the station user receiving the call and press Enter.
Page 543 GCA 70-230 PC Attendant's Console User's Guide 2.5.7 Using The Pager—Tracker The Tracker paging system allows you to send either an alphanumeric or numeric (depending upon the pager) message to a pocket-pager assigned to a DXP extension. The Track option on the Intercom-status window only appears if that intercom number has Tracker enabled.
Page 544 PC Attendant's Console User's Guide GCA 70-230 ILLUS10E Menu Bar Speed-Dials Di r ectory Options Programming Quit Programming Page Ext. 101 PC Attendant Pull-Down Menu Tracker Default Messages Current Call Pending Calls: 7 Tue Feb 4 Description 2:33 PM Status Line 3 RINGING 1.
Page 545: Making Calls
GCA 70-230 PC Attendant's Console User's Guide 2.6 Making Calls 2.6.1 Making Intercom Calls • To call another station, 1. press Intercom, 2. dial intercom number, —OR— position cursor on desired intercom number in Intercom window, 3. press Enter twice, —OR—...
Page 546 From the PC Attendant console, you may initiate a conference call for up to five parties if you are using the DXP, or up to seven parties if you are using the DXP Plus (the call can consist of any combination of outside and inside numbers, or can consist of inside numbers only).
Page 547: Using The Pull-Down Menus
GCA 70-230 PC Attendant's Console User's Guide Using The Pull-Down Menus The Total Control PC Attendant console is equipped with on-screen pull-down menus that allow you to perform a variety of system operations and programming functions. The menus are as follows (in order from left to right in the top bar of the main screen): —...
Page 548 PC Attendant's Console User's Guide GCA 70-230 ILLUS9 Speed-Dials Directory Options Programming Quit Intercom Window Menu Bar Current Call Pending Calls: 7 Tue Feb 4 Description 2:33 PM Status Line 3 RINGING 1. WATS 1 HOLDING 2. Line 6 for Ms. Swartz HOLDING* ABC Inc., How may I help you? HOLDING...
Page 549 GCA 70-230 PC Attendant's Console User's Guide 2.7.1 Using The Pull-Down Menu Features Speed Dials You can use the Speed Dials pull-down menu to view and/or dial one of 200 pre-programmed DXP system speed dial numbers. Directory Selecting the Directory pull-down menu activates a window that contains lines and columns for you to enter the appropriate intercom names and numbers for your system (see 3.1.4 “Directory—Creating And Editing”...
Page 550 PC Attendant's Console User's Guide GCA 70-230 Programming The Programming menu allows you to access programming functions that set the System’s parameters. The options include the following: — Set Date/Time Set Volume — Speed Dials — Line Greetings — — Other Greetings —...
Page 551: Setting The System Parameters
GCA 70-230 PC Attendant's Console User's Guide 2.8 Setting The System Parameters 2.8.1 The Programming Menu The system parameters on the following pages are set through the options on the Programming pull-down menu. Be sure to use only the number keys above the letter keys on the keyboard for programming; the dial pad numbers on the right side of the keyboard are for dialing only.
Page 552: Setting The Date And Time
PC Attendant's Console User's Guide GCA 70-230 2.8.2 Setting The Date And Time The current date and time appear in the Current Call window when the main screen is displayed. • To change the date and time, 1. activate the Programming pull-down menu, 2.
Page 553 GCA 70-230 PC Attendant's Console User's Guide 2.8.3 Setting The Volume The PC Attendant’s handset and headset have a single volume control with seven separate levels that can be adjusted through the Programming menu option “Set Volume.” As well, the ringer volume at the PC Attendant console can be adjusted separately through this menu option.
Page 554 PC Attendant's Console User's Guide GCA 70-230 ILLUS12A Menu Bar Speed-Dials Directory Options Programming Quit Set Date and Time Set Volume Speed-Dials Line Greetings Programming Other Greetings Text Messaging Pull-Down Menu Keyboard Macros Tracker Volume Settings Current Call Pending Calls: 7 Handset/Headset Tue Feb 4 Description...
Page 555 2.8.4 System Speed-Dial Directory—Editing and Creating System speed dials (the DXP system provides 200 such numbers, the DXP Plus allows for 500) allow you and the other users in your system to make outside calls without dialing an entire telephone number. The Speed Dials option on the Programming pull-down menu allows you to program or edit speed dial numbers.
Page 556 PC Attendant's Console User's Guide GCA 70-230 2.8.5 Line Greetings As an attendant, you may be called on to answer lines for many different departments or divisions within the same company, or you may need to answer telephones for more than one company. When call traffic is heavy, it’s not always easy to remember what you are supposed to say when answering a particular line (for example, “ABC Marketing”...
Page 557 GCA 70-230 PC Attendant's Console User's Guide 2.8.6 Other Greetings When a system has DID (Direct Inward Dialing) lines, those lines can be set by your installer to ring directly at the PC Attendant. If the DID lines come to the PC, you can set different greetings for each DID line.
Page 558 PC Attendant's Console User's Guide GCA 70-230 ILLUS32 Menu Bar Speed-Dials Directory Options Programming Quit Set Date and Time Set Volume Speed-Dials Line Greetings Blk Number Greeting Programming Pull-Down Menu Name100 Name101 Name102 Current Call Pending Calls: 7 Tue Feb 4 2:33 PM Description Status...
Page 559 GCA 70-230 PC Attendant's Console User's Guide 2.8.7 Keyboard Macros The Macro Programming menu allows you to program up to 10 custom key–sequences (each containing up to 20 entries) that you can then play back with single–key access. You can set a keyboard macro to perform any one of several functions, (ALT 1 = Hold, ALT 2 = Tap, ALT 3 = Transfer, for example).
Page 560 PC Attendant's Console User's Guide GCA 70-230 ILLUS10K Speed-Dials Directory Options Programming Quit Set Date and Time Set Volume Speed-Dials Line Greetings Other Greetings Macro Programming Text Messaging Alt 0: Keyboard Macros Alt 1: Tracker Alt 2: Alt 3: Current Call Pending Calls: 7 Alt 4: Tue Feb 4...
Page 561: Enabling The Tracker Paging System
GCA 70-230 PC Attendant's Console User's Guide 2.8.8 Enabling The Tracker Paging System Before you can use the Tracker paging system, you must first enable the paging feature. You can enable the paging feature in either the local mode or the system mode. In either mode, you can create and send up to eight default messages (see 2.8.9).
Page 562 PC Attendant's Console User's Guide GCA 70-230 2.8.9 Programming The Tracker Default Messages You can set a maximum of eight defaulted messages. Each defaulted message can contain a maximum of 32 characters (any printable characters); however, some pagers only accept 20-character messages and others only accept numeric pages.
Page 563 GCA 70-230 PC Attendant's Console User's Guide 2.8.10 Programming The Tracker Pager Numbers Assign a pager number to the specific DXP station number. You can assign a pager number to an unused extension number so that the user can be paged even if he or she doesn’t have a station. All extensions default to pager number 0 and no pager type.
Page 564 PC Attendant's Console User's Guide GCA 70-230 ILLUS10D Menu Bar Speed-Dials Directory Options Programming Quit Set Date and Time Set Volume Speed-Dials Tracker Line Greetings Enable / Disable Programming Other Greetings Default Messages Text Messaging Local Numbers Pull-Down Menu System Numbers Keyboard Macros Tracker Tracker Pager Number Editing...
Page 565: Both Feature
PC Attendant's Console User's Guide GCA 70-230 Using Specialized Features 3.1 Both Feature Often, a caller will need to hold while you locate an individual. Once the person is connected to the PC Attendant console, you can use the Both key to establish a conference among the PC Attendant console, the last call placed on hold, and the current call.
Page 566 GCA 70-230 PC Attendant's Console User's Guide 3.3 I.D. A busy PC Attendant console can receive and direct many calls in a very short period of time. Some of the calls that are transferred or placed on hold will recall to the PC Attendant console after a period of time if they are not answered.
Page 567 PC Attendant's Console User's Guide GCA 70-230 3.5 Message 3.5.1 Message Waiting Indicator • To activate a message-waiting indicator at any station, 1. position cursor on intercom number to receive indicator setting, 2. press Message key, 3. move the cursor to “Set/Clear Callback Msg,” 4.
Page 568: Text Messages
GCA 70-230 PC Attendant's Console User's Guide 3.5.2 Text Messages The PC Attendant’s Message key, in addition to turning on a message-waiting light at a station, will allow you to access a “message” pop-up window to store a text message for any station. The message can take the form of a “canned”...
Page 569 PC Attendant's Console User's Guide GCA 70-230 If you choose SAVE, the system saves the current message for the selected station. If you — repeat the procedure with another message for the same extension, the system would save that message as message 2 (up to 100 messages per station or until disk is full). If you choose PRINT, the message will automatically be sent to the printer and be printed.
Page 570 GCA 70-230 PC Attendant's Console User's Guide 3.5.3 Viewing A Text Message (at the PC Attendant) The attendant may view all of the current messages for any station at any time. • To view text messages for an extension, 1. position the cursor on the desired extension number in the intercom window (if you are not currently connected to that extension), 2.
Page 571 PC Attendant's Console User's Guide GCA 70-230 ILLUS29A Speed-Dials Directory Options Programming Quit [ View Message 1 or 1 ] Take a Time: 1:29 PM Date: 4/10/92 1. Telephoned 2. Please call Message Company: 3. Called to see you 4. Wants to see you Ext: Pop-Up 5.
Page 572 GCA 70-230 PC Attendant's Console User's Guide 3.6 Mute By using the Mute feature, you can block transmission of your voice to the distant party. • For example, if someone comes into your office to talk to you and you do not want to interrupt the distant party, press Mute (Mute feature is highlighted in the features bar at the bottom of your main screen).
Page 573 PC Attendant's Console User's Guide GCA 70-230 ILLUS17A Speed-Dials Directory Options Programming Quit Current Call Pending Calls: 7 Tue Feb 4 Description 2:33 PM Status Ext. 106 BUSY 1. WATS 1 HOLDING Mute 2. Line 6 for Ms. Swartz HOLDING* ABC Inc., How may I help you? 3.
Page 574 GCA 70-230 PC Attendant's Console User's Guide 3.7 Overflow Peak calling periods can make it harder for a single attendant to handle every call that needs service. You can cause all incoming calls to ring at an overflow attendant’s station and at your station. The calls will still be queued in the system according to their priority, and calls will recall to the attendant’s station where they were originally answered.
Page 575: Paging Zones
PC Attendant's Console User's Guide GCA 70-230 ILLUS30 Speed-Dials Directory Options Programming Quit Page Zones All Call Idle Paging Zone 2 Idle Zones Zone 3 Idle Idle Zone 4 Window Idle Zone 5 Idle Zone 6 Idle Zone 7 Idle Zone 8 Current Call Pending Calls: 7...
Page 576 GCA 70-230 PC Attendant's Console User's Guide 3.9 Pick You may pick up any call that is ringing at another telephone in your system. • To pick up a call, 1. press Pick, 2. dial number of ringing station (you will then be connected to that call). (Performing a Direct Station Selection [DSS] on a ringing station will also allow you to pick up a call.) 3.10 Serial Sometimes a current call will need to be transferred to more than one intercom in a particular sequence...
Page 577 PC Attendant's Console User's Guide GCA 70-230 3.11 Silent A busy Attendant’s console will ring often with incoming calls, sometimes during an active call. This constant ringing can be irritating to both you and the person with whom you are speaking. •...
Page 578 GCA 70-230 PC Attendant's Console User's Guide 3.13 Alternate Calls that normally ring at the PC Attendant console can be directed to an alternate attendant’s station (the alternate station need not be a PC Attendant station). • To transfer all call activity to an alternate attendant, 1.
Page 579 PC Attendant's Console User's Guide GCA 70-230 ILLUS21 Menu Bar Speed-Dials Directory Options Programming Quit Line Access Paging Park Retrieve Alternate Mode Options Pull- Night Mode ITCM Names/Numbers Down Menu Line Names/Numbers PC Settings Current Call Pending Calls: 7 Alternate Tue Feb 4 Description 2:33 PM...
Page 580 GCA 70-230 PC Attendant's Console User's Guide 3.14 Directory You have the ability to create a directory of the station names within your system so that you may, for example, use the dial-by-name feature (see section titled “Intercom—Using The Intercom Key To Dial By Name Or Dial By Number”...
Page 581 PC Attendant's Console User's Guide GCA 70-230 You may view the directory at any time by pressing ALT-D, or by pressing Esc, moving the cursor to highlight “Directory,” and pressing Enter. The Directory is arranged alphabetically and will automatically re-sort when changes are made to it. ILLUS22 Speed-Dials Directory...
Page 582: Night Mode
GCA 70-230 PC Attendant's Console User's Guide 3.15 Night Calls that normally ring at the PC Attendant console can be directed to ring an external ringer. Night transferred calls can be answered from any telephone within the system or group. NOTE: In order to extend the life of your monitor, turn it off whenever the PC Attendant will be relatively inactive and unattended for long periods.
Page 583 PC Attendant's Console User's Guide GCA 70-230 3.16 PC Settings (Screen Saver) During periods of minimal call activity, you can activate the PC Attendant screen saver in order to keep the main screen image from becoming “burned” into the monitor over time. When the screen saver is activated, the monitor screen (after 20 minutes of no activity at the PC Attendant console) will go dark and the “Total Control”...
Page 584 GCA 70-230 PC Attendant's Console User's Guide 3.17 SOHVA You can make a voice announcement to another telephone that is off-hook and busy on a call. • To initiate a SOHVA call, 1. make an intercom call to the telephone where the SOHVA is to occur, 2.
Page 585: Speed Dialing
GCA 70-230 3.18 Speed Dialing System speed dials (the DXP system provides 200 such numbers, the DXP Plus allows for 500) allow you and other users in your system to make outside calls without dialing an entire telephone number. The Speed Dials option on the Programming pull-down menu allows you to program or edit speed dial numbers (see the discussion “System Speed-Dial Directory—Editing And Creating”...
Page 586: Troubleshooting Guide
PC Attendant's Console User's Guide KSA70255 Troubleshooting Guide 4.1 Operation Interruptions From time to time, your PC Attendant operations may be disrupted for one reason or another: the KSX-200 system could lose communication, the system’s power could temporarily fail, or the connection between the PC Attendant console and the KSX-200 system could be jarred loose.
Page 587 KSA70255 PC Attendant's Console User's Guide 4.1.2 KSX-200 Not Responding When the KSX-200 system is shut down for more than 30 seconds or when the data connection between the PC and the system is broken, a window with “KSX-200 Not Responding” will appear on the screen and two options will be available: “Retry Connection”...
Page 588 PC Attendant's Console User's Guide GCA70-230 Glossary All-call paging: Paging through the intercoms of all stations in the system. Alternate mode: Allows all call activity to be routed to an alternate attendant’s telephone. Answer key: Answers currently ringing (priority) call. Arrow keys: Move cursor within a selected window.
Page 589 GCA70-230 PC Attendant's Console User's Guide Data Link Error: This phrase appears on the PC Attendant’s monitor if there has been a temporary loss of communication between the PC Attendant station and the DXP operating system. The system will reset itself in order to continue call-handling activities.
Page 590 PC Attendant's Console User's Guide GCA70-230 Night transfer: Transferring incoming calls to a particular station or stations for off-hour answering. On-line help: Help screens that provide information about various features of the PC Attendant console. Overflow key: Directs incoming calls to an overflow attendant during peak activity. Calls will ring at both stations. Page key: Allows attendant to choose a zone in which a paging announcement will occur.
Page 591 GCA70-230 PC Attendant's Console User's Guide Tab/Next Screen key: Moves cursor to next screen or window. Tap key: Retrieves the last call placed on hold, transferred, or parked in orbit. Test busy: A feature (on the Options menu) that allows the attendant to determine the status of a line. Tracker: The optional paging system that allows an attendant to send a message to a compatible pager.
Page 592 PC Attendant's Console User's Guide GCA 70-230 Index Alternate Attendant, Transferring Calls To An (3.13) Getting Started (1.2) Answering And Directing Calls (2.5) Glossary (5) Answering Incoming Calls (2.5.1) Arrow Keys (1.2.2) Handling Recalling Hold Calls (2.5.3) Handset Volume, Setting The (2.8.3) Both Feature (Creating A Conference Between The PC Headset And Handset Operation, (3.2) Attendant, The Current Call, And The Last Call...
Page 593 GCA 70-230 PC Attendant's Console User's Guide Line Access Window (2.4) Reconnecting To A Hold Call (2.5.3) Line Greetings, Creating (2.8.5) Retrieving Parked Calls (2.5.5) Line Status Menu (2.4.1) Ringer Volume, Setting The (2.8.3) Making Calls (2.6) Screen Attributes (2.1.1) Making Intercom Calls (2.6.1) Screen Saver, Setting The (3.16) Making Outside Calls (2.6.2)
Page 594 PC Attendant's Console User's Guide GCA 70-230 Unscreened Transfer (2.5.6) Unsupervised Conference Calls, Creating (2.6.3) Using The Arrow Keys Or The Mouse To Move The Cursor (1.2.2, 1.2.3) Using The PC Attendant’s Specialized Features (3) Using This Guide (1.1) Volume, Setting The Headset, Handset, Or Ringer (2.8.3) Index...
Page 595 . Longer distances require the use of limited distance modems. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 596 Installing And Programming The Tracker Pager System IMI89–203 Installing A Tracker Base Station With The DXP Plus 1. Install the kit-supplied modular jack and wire it to any DXP Plus serial data port supplied by a communications card. Use customer-supplied cabling for this wiring path. CAUTION You must use the kit-supplied modular jack as it provides customized wiring necessary for proper equipment operation.
Page 597 IMI89–203 Installing And Programming The Tracker Pager System Installing Tracker Paging SystemTo A Common Equipment Cabinet Tracker Paging System–3...
Page 598 Installing And Programming The Tracker Pager System IMI89–203 Installing A Tracker Base Station With The PC Attendant Position 1. Select the kit-supplied modular EIA adapter with the male DB25 connector, and connect it to the 25-pin serial data connector on the rear of the Tracker base station, and secure the adapter with the thumbscrews provided. 2.
Page 599 IMI89–203 Installing And Programming The Tracker Pager System DB25 Connector Modular Jack Pin 2 = Transmit Data Pin 1 = No Connection Pin 3 = Receive Data Pin 2 = No Connection Pin 3 = Transmit Data Pin 7 = Signal Ground Pin 4 = Receive Data Pin 5 = Signal Ground Pin 6 = No Connection...
Page 600 In the local mode, the attendant assigns pagers to intercoms and selects pager types. This programming is transparent to the DXP Plus system and does not alter any installer programming done at the system level. In the system mode, the PC attendant position monitor displays all installer-programmed Tracker operating parameters and pager-to-intercom assignments.
Page 601 IMI89–203 Installing And Programming The Tracker Pager System 3.1.2 Making Tracker Paging System Assignments Description: Use the following programming instructions to assign individual Tracker Pagers to a station extension number, select the pager types, and assign a block of pagers to a Tracker Paging System base station.
Page 602: Cos Programming For Tracker Access
Installing And Programming The Tracker Pager System IMI89–203 3.1.4 COS Programming For Tracker Access Description: Assign tracker access to a particular station intercom or group of intercoms using the following class of service (COS) programming. (The default is yes for COS1 and COS32.) The procedure actually assigns Tracker access as a class of service feature.
Page 603 PC attendant position computer at the port designated on the Tracker Status pull-down menu. In the system mode, Tracker selections are identical to those programmed in the DXP Plus system by the installer and any changes made in the system mode will be automatically sent to the DXP Plus.
Page 604 Caller ID This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 605 IMI89–205 2.0 Installing The Caller ID Device Install the caller ID device with the DXP Plus. If necessary, refer to IMI66–105, Installing the DXP Plus Common Equipment Cabinet that you can find in your system hardware instructions binder. 1. Connect the line port modular jacks on the rear of the caller ID device to the CO line connections. Also connect these CO lines to the DXP Plus.
Page 606 IMI89–205 Installing and Programming The Caller ID Device Interconnecting The Caller ID Device And The DXP Plus Stacking Caller ID Devices Wiring The Data Cable Installing And Programming The Caller ID Device– 3...
Page 607 ID device when you stack multiple devices together. Switch S2–1 Switch S2–2 Baud Rate 1200 2400 4800 9600* *Set ON, ON (9600 baud) for DXP Plus operation Switch S2–3 Data Bits *Set ON (8 data bits) for DXP Plus operation Switch S2–4 Switch S2–5 Parity NO PARITY*...
Page 608 IMI89–205 Installing and Programming The Caller ID Device Power LED Data LED PWR DATA Caller ID CAJS092 Dip Switch 2 (Switches 1-8) Dip Switch 1 (Switches 1-8) Locating The DIP Switches Installing And Programming The Caller ID Device– 5...
Page 609 Installing and Programming The Caller ID Device IMI89–205 3.0 Programming for the Caller ID Feature In programming for caller ID support, you must match the data baud rate with that of the caller ID device, you must enable the caller ID lines, and you must assign them to ring on the telephones. You can set the caller ID options, and enter the local area codes and local exchange codes that you want the system to skip when it automatically dials a return call.
Page 610 IMI89–205 Installing and Programming The Caller ID Device Setting the Absorb Ring Time Description: Use this procedure to specify the amount of time the system waits while it generates caller ID information before it generates system ringing. Programming: 1. Press CONTROL T for main menu. 2.
Page 611 5. Repeat step 4 for all desired codes (16 maximum) 6. When finished, press ESCAPE twice. 7. Type y to accept changes, n to reject them, or r to resume editing and press ENTER. Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/...
Page 612 4 messages with voice option 4. You assign a voice option, and thus a message group, to a DISA line. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 613 1.1.2 DVA/DISA Application You can enhance the security of DISA by using the DVA. The DXP Plus connects to the incoming call based on the programmed DISA parameters and the DVA plays the appropriate prompts to cause the caller to dial the following codes: DISA access code, authorization code, feature access code.
Page 614 1.1.3 DVA Auto Attendant With Single Digit Menu Application The DVA functions as an automatic attendant by giving callers single-digit dialing options. The DXP Plus connects to the incoming call based on the programmed DISA parameters and the DVA plays the appropriate voice prompts to the caller such as: welcome greeting, day main greeting—menu choices, recall busy, recall no...
Page 615 1.1.4 DVA/Tracker Paging System Application The DVA gives callers single digit dialing access to the Tracker Paging System. The DXP Plus connects to the incoming call based on the programmed DISA parameters and the DVA plays the appropriate voice prompts to the caller such as: welcome greeting, day main greeting—menu choices, recall busy, recall no answer.
Page 616 IMI89–204 Installing and Programming The DVA Defining DVA Messages The available DVA messages include the following categories DVA Index Number Message Type Message Definition 10–13 Welcome Greetings 1–4 Messages that identify company or department to caller. 14–17 Day Main Menus 1–4 System plays these messages during normal business hours.
Page 617 2.0 Installing The DVA Install the DVA on the DXP Plus by performing the steps listed below and the illustration shown on the next page. 1. Position the DVA in a convenient location. (Up to 480 units can be installed).
Page 618 IMI89–204 Installing and Programming The DVA Typical Digital Station Board Services Board PAGE Audio Tape Recorder Typical Station Connector Block 25-Pair Male To Female STATION TAPE IN Cable DVA01 (Typical) PWR IN USE To Common RESET Equipment Cabinet Station Jack Pin-Out Pin 1 No Connection Pin 2...
Page 619 Installing and Programming The DVA IMI89–204 3.0 Programming For DVA Operation Programming The Interaction Between DVA And DISA 3.1.1 Performing DISA Specific Programming Description: The purpose of the DISA specific programming is to perform the following tasks: - Enable extensions where day/night DISA calls will be routed when call-routing is necessary, - Enable proprietary voice mail to receive DISA calls and route the calls to a dedicated mailbox that holds the appropriate intercept greetings, - Select access lockout time (the amount of time that the line remains locked-out from use...
Page 620 IMI89–204 Installing and Programming The DVA 3.1.2 Enabling Or Disabling DISA Lines Description: Use the following programming instructions to enable or disable DISA capability on lines 1 through 240. Also, use the DISA Voice Options 1 through 4 to select digital voice announce (DVA) messages.
Page 621 Installing and Programming The DVA IMI89–204 Programming The DVA Parameters 3.2.1 Programming Intercoms For DVA Messages Description For each message type, you can assign up to ten intercom numbers and assign a single access digit to each of these intercom numbers. You can assign feature codes as well as intercom numbers.
Page 622 IMI89–204 Installing and Programming The DVA 3.2.3 Recording The DVA Messages Description: You or the system attendant must record the messages that the DVA plays to the callers. You do this in one of two ways: either by delivering them from the telephone handset at the attendant station or by playing the contents of a professionally-supplied tape recording into the DVA memory.
Page 623 1. Press INTERCOM and dial #0 065. 2. Dial 1–480 to choose DVA port. 3. Dial 937 to confirm formatting dial to deny formatting. 4. Dial 1–480 to choose next DVA port to format. Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/...
Page 624 IMI89–057, ExecuMail Software Version 6.2 Update Guide This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 625 Setting The Configuration Switches Set the configuration switches that are located on the left side of the VMI–X housing to match the DXP Plus and ExecuMail systems. Refer to the illustration shown on the next page and set the switches as detailed on this table.
Page 626 Installing And Programming For ExecuMail IMI89–206 AW1002 11.50 8.75 10.25 Detailing The VMI–X Dimensions LEFT SIDE OF HOUSING CLOSED OPEN BOTTOM HOUSING AW1001 Setting The VMI–X Configuration Switches Installing And Programming For ExecuMail – 3...
Page 627 IMI89–206 Installing And Programming For ExecuMail Connecting the VMI–X • Route the necessary cabling, and connect the VMI–X device between the ExecuMail system and the station ports per the connections detailed in the diagram shown on the next page. • Use two-pair (four-wire) cable between the station port connection block and the VMI–X device.
Page 628 Installing And Programming For ExecuMail IMI89–206 Interconnecting The VMI–X Installing And Programming For ExecuMail – 5...
Page 629 3.0 Installing The ExecuMail System At Digital Station Ports When you interface the ExecuMail system to the DXP Plus system through the digital station ports on its digital station board, you must place the Analog Terminal Interface Device (ATI–D–1PT) between the two systems. The ATI-D-1PT includes one circuit;...
Page 630 Installing And Programming For ExecuMail IMI89–206 AW139 Spacing For Outline Dimensions Mounting Hardware (In Inches) (In Inches) Detailing The ATI–D–1PT Dimensions Installing And Programming For ExecuMail – 7...
Page 631 Use one-pair (two-wire) cable for all connections. CAUTION Be careful when connecting the wiring between the DXP Plus and the ATI–D–1PT. Be sure to connect the digital station port to the COMMON EQUIPMENT jack on the ATI–D–1PT. Damage to the ATI–D–1PT could occur if you mistakenly connect to the IST jack.
Page 632 Installing And Programming For ExecuMail IMI89–206 Interconnecting The ATI–D–1PT Installing And Programming For ExecuMail – 9...
Page 633 4.0 Installing The ExecuMail System At Industry-Standard Telephone Station Ports When you interface the ExecuMail system to the DXP Plus system through the industry-standard telephone station ports on its industry-standard station board, you do not need an interface device; however, you will need a station port for every ExecuMail port that you plan to connect.
Page 634 Installing And Programming For ExecuMail IMI89–206 Interconnecting ExecuMail Directly To DXP Plus Installing And Programming For ExecuMail – 11...
Page 635 5.0 Programming For Voice Mail Operation After connecting an voice mail system to the DXP Plus system, program the DXP Plus to operate properly with it using the procedures detailed below. They are presented here in a typical order of progression but you can perform them in any order that is convenient.
Page 636 However, if you turn on the voice mail screen and confirm options (see the voice mail programming manual for details), do not turn on the DXP Plus immediate transfer mode. Immediate transfer is a system-wide parameter and affects all telephones in the system.
Page 637 Arranging Voice Mail Ringing Options Description: The DXP Plus system automatically enables ringing line preference at the voice mail station ports. With this feature enabled, the voice mail system’s automatic attendant will answer calls. You can use direct, delayed, or night ringing features to determine how quickly or when it does this.
Page 638 ID number to a particular personal directory or transaction box within the voice mail system. When the DXP Plus routes a call that is ringing at a particular line to the voice mail system to be answered, it routes it with the ID number. The voice mail system then sends the call to the box that corresponds to the line’s ID number.
Page 639 Setting The Voice Mail Integration Digits Description: You can choose the DTMF digits that the DXP Plus sends to a voice mail system. A voice mail system uses these DTMF digits to determine system and station status so that it can properly process a call.
Page 640 Installing And Programming For ExecuMail IMI89–206 5.8.1 Programming The Voice Mail Integration Digits Programming: 1. Press CONTROL T for main menu. 2. From main menu, select peripherals and press ENTER. 3. From peripherals menu, select voice mail and press ENTER. 4.
Page 641 *Novell, Novell NetWare, and Novell Telephony Services are trade names of Novell Inc., Orem, UT. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 642 Services users. The table below lists the various kits that are available. NOTE: The license size for the Comdial driver option should equal or exceed the current license size for Novell Telephony Services to assure that no users are denied access to the many features of Telephony Services.
Page 643 Novell Telephony Services environments. For specific information concerning by the DXP and DXP Plus digital communications systems, refer to the appropriate system reference manuals. Installing the Telephone Services Interface – 3...
Page 644 Installing The Telephone Services Interface GCA40–121 1.6.1 Understanding Some Terms Used In This Document Some terms used in this document that may be unfamiliar to you are defined below. application - a software program containing a set of programming instructions. When installed on a personal computer, the application allows the PC to perform a particular task that applies to a specific activity such as word processing, desktop publishing, or telephony control.
Page 645 - an electronic device connected to the server’s active RS-232 port that activates the Telephony Service’s software and prevents unauthorized duplication of the software product. system - DXP or DXP Plus digital communications systems. telephony server - the controlling PC on a local area network providing integrated computer and telephone services to individual PC users on the network.
Page 646 —Novell NetWare software version 3.11 or higher (supplied in some kits) • DXP digital communications system containing software version 8.A or higher or DXP Plus system containing software revision 2.A or higher • Novell Telephony Services software (supplied in some kits) •...
Page 647 GCA40–121 Installing The Telephone Services Interface *Customer-supplied 9-pin to 25-pin adapter (optional) VIEW C Rear View of Typical Personal Computer (PC) DXP Digital Communications System RS-232 1 Port RS-232 2 VIEW C Serial Data Port Software Port 9-pin VIEW A D Connector VIEW B VIEW D...
Page 648 Connecting The Server Directly To The DXP Plus System You must install a communications card in the DXP Plus to provide a serial port that you can use as the server interface. Since this is a detailed installation, it is important that you refer to IMI89–190, Installing The DXOPT–COM Communications Card In The DXP Plus Digital Communications System, for...
Page 649 9 = NC 25-pin Adapter (Typical) DSR (Data Set Ready) and DTR (Data Terminal Ready) are connected kit-supplied inside modular to 25-pin adapter. DXP021B Connecting The Server Directly To The DXP Plus System Installing the Telephone Services Interface – 9...
Page 650 Installing The Telephone Services Interface GCA40–121 Connecting The Server Through House Wiring Before using house wiring to connect the server to the system, make a direct connection and test the equipment for proper operation without the added complications sometimes caused by house wiring. The recommended maximum hard-wired distance for server to system interconnection using 24-gauge wire is 500 feet for a 9600-baud transmission rate.
Page 651 GCA40–121 Installing The Telephone Services Interface Checking Signal Paths To verify correct signal paths between the server and the system, use the following illustration to locate the signal paths and check them using an ohmmeter. Be sure that the RD, TD, RTS, and CTS signals from the server connect to the appropriate signals at the system serial data port as detailed in this table.
Page 652: Installing The Software
NONE RTS/CTS 9600 Once you enter the DXP or DXP Plus programming mode, perform the following steps; 1. Press CONTROL T for main menu. 2. From main menu, select system and press ENTER. 3. From system menu, select serial ports and press ENTER.
Page 653 GCA40–121 Installing The Telephone Services Interface 3.0 Administering The Data Link From Server To System This section covers system administration issues, including the opening and closing of the Telephony Services data link, and using the system driver/interface. Using Administration Options From the DXP Administration portion of the main menu, the following options exist: 1.
Page 654 Installing The Telephone Services Interface GCA40–121 3.1.3 Using The Link Administration Menu Options Selecting the Link Administration menu option provides additional options as follows: 1. Clear Port Statistics 2. Close DXP Link 3. Edit Port Configuration 4. Open DXP Link The first line of the option screen shows the active serial port (example, “Board:0 Port:0").
Page 655 Unable to load Comdial NLM 1. Telephony Service’s software not installed correctly. 2. Telephony Service’s network loadable module (NLM) not loaded. The COMDIAL.NCF file on the supplied diskette shows the loading order of all required NLM’s Cannot establish DXP link 1.
Page 656 FAX machines, and data modems. This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 657 IMI89–208 Installing And Programming For ATI–D–1PT Detailing The Specifications Electrical Specifications Power requirements: Supplied by the common equipment Ringing voltage: 55 VAC Nominal @ 20 Hz (45 VAC minimum) Power rated to maximum REN = 2.0 Battery feed voltage: 24 VDC nominal Loop current limits between ATI-D and IST interface: 20 ma min.
Page 658 Installing And Programming For ATI–D–1PT IMI89–208 Environmental Specifications Operating temperature: 32-122 F (0-50 C) Humidity: 90 % relative, non-condensing Mechanical Specifications Height: 2.375 inches Width: 8.062 inches Length: 11.125 inches Weight: 4 lbs. (plus 2 lbs. for packing material) Industry/Regulatory Standards FCC registered and listed for safety compliance as part of digital communications system FCC certified, Part 15 (class A) Installing The ATI–D–1PT –...
Page 659: Installing The Analog Terminal Interface
IMI89–208 Installing And Programming For ATI–D–1PT 2.0 Installing The Analog Terminal Interface Detailing The Mounting Considerations 1. The ATI-D-1PT can be attached to any sturdy, flat surface. 2. The distance between the ATI-D-1PT and the common equipment must be 25 feet or less. 3.
Page 660 Installing And Programming For ATI–D–1PT IMI89–208 AW139 Spacing For Outline Dimensions Mounting Hardware (In Inches) (In Inches) Detailing The ATI–D–1PT Dimensions Installing The ATI–D–1PT – 5...
Page 661: Connecting The Equipment
Connect the cabling to the ATI-D-1PT per the diagram shown on the next page CAUTION Be careful when connecting the wiring between the DXP Plus and the ATI-D-1PT. Be sure to connect the digital station port to the COMMON EQUIPMENT (KSU) jack on the ATI-D-1PT. Damage to the ATI-D-1PT could occur if this wiring is mistakenly connected to the IST jack.
Page 662 Installing And Programming For ATI–D–1PT IMI89–208 • Plug a modular cord into the telephone jack on the adapter and connect the opposite end of the cord to the OPX line. • Plug the adapter power cord into a standard 117 VAC, 3-wire electrical outlet. Interconnecting The ATI–D–1PT Installing The ATI–D–1PT –...
Page 663 IMI89–208 Installing And Programming For ATI–D–1PT 3.0 Programming For Analog Terminal Interface Operation The ATI-D-1PT provides the interfacing capability required to connect most industry standard telephone (IST) equipment to a digital station port of the digital communications system. The IST provides basic intercom service coupled with the ability to access outside lines. You can program the station port (through which the IST is being interfaced via the ATI-D-1PT) for either prime intercom operation or prime line automatic and idle line preference operation.
Page 664: Programming Procedures
Installing And Programming For ATI–D–1PT IMI89–208 Programming Procedures The ATI-D-1PT automatically identifies itself as an analog terminal interface for the digital station board as soon as you connect it to the digital communications system. Prime Line Programming Prime Line Type When you enable this feature, the station automatically selects a line, line group, or intercom number for use when the station user takes the station off hook.
Page 665 IMI89–208 Installing And Programming For ATI–D–1PT Idle Line Programming Idle Line Preference With you enable this feature, a station automatically connects to an idle line when the user lifts the telephone’s handset. 1. Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3.
Page 666: Dialing Mode
Installing And Programming For ATI–D–1PT IMI89–208 Dialing Mode Program the line port to match either a DTMF tone or a rotary (pulse) dialing line as supplied by the central office (CO). 1. Press CONTROL T for main menu. 2. From main menu, select lines and press ENTER. 3.
Page 667 IMI89–208 Installing And Programming For ATI–D–1PT Flexible Ringing Assignments Program ringing assignments on a per station/per line/per intercom number basis. Ringing can be immediate, delayed, or special purpose. Use the procedures in this section to customize the ringing features for the system. Direct Ringing Use this procedure to choose the line ports that you want to ring at a station as soon as a call appears.
Page 668 Installing And Programming For ATI–D–1PT IMI89–208 Day 1 Ring Use this procedure to choose the line ports that you want to ring at stations during the day 1 ringing mode time period. Refer to the paragraph below titled, Day 1, Day 2, and Night Ringing Begin and End Times, to set the beginning and ending times of this ringing.
Page 669 IMI89–208 Installing And Programming For ATI–D–1PT Night Ring (Night Transfer - Of Ringing) Choose the line ports that you want to ring, along with the delayed ringing line ports, at stations during the night ringing mode of operation. The ringing arrangement that you configure here is the arrangement that is active both during the automatic night ringing time period and whenever the attendant manually activates the night transfer (of ringing) operation.
Page 670 Installing And Programming For ATI–D–1PT IMI89–208 Personalized Ringing Tone Program a station to ring in one of several distinctive tones for proprietary digital telephones and in one of four distinctive tones for analog telephones. 1. Press CONTROL T for main menu. 2.
Page 671 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
Page 672 IMI89–209 Installing And Programming The OPX-X Detailing The Specifications Electrical Specifications Power requirements: 117VAC +/- 10% single-phase @ .13A maximum Ringing voltage: 95 VAC Nominal @ 20 Hz Power rated to maximum REN = 2.0 Battery feed voltage: 50 VDC nominal Loop current limits: 20 ma min.
Page 673 Installing And Programming The OPX-X IMI89–209 Environmental Specifications Operating temperature: 32-122 F (0-50 C) Humidity: 90 % relative, non-condensing Mechanical Specifications Height: 3.0 in. Width: 10.25 in. Length: 11.50 in. Weight: 8 lbs. (plus 2 lbs. for packing material) Industry/Regulatory Standards FCC registered Key System: CVW7WC-12829-KF-E Hybrid/Key System: CVW7WC-16553-MF-E...
Page 674 IMI89–209 Installing And Programming The OPX-X 2.0 Installing the Off-Premise Extension Interface Detailing The Mounting Considerations • You can attach the OPX-X to any sturdy, flat, surface. It may be vertically rack mounted if desired. • you must locate the OPX-X within six (6) feet of the proper electrical outlet. It requires a 117VAC circuit, with a third-wire ground, supplied to a standard (NEMA 5-15R) electrical outlet.
Page 675 Installing And Programming The OPX-X IMI89–209 AW1002A 11.50 10.25 8.75 Detailing The OPX-X Dimensions Installing The OPX-X – 5...
Page 676 IMI89–209 Installing And Programming The OPX-X Connecting The Equipment • Route the necessary cabling, and connect the OPX-X to the digital communications system per the connections detailed on the next page. • The installation requires a grounding wire separate from the third-wire AC line cord ground. The OPX-X cabinet provides a ground stud.
Page 677 Installing And Programming The OPX-X IMI89–209 Connecting The Equipment Installing The OPX-X – 7...
Page 678 IMI89–209 Installing And Programming The OPX-X Setting The Configuration Switches You must set the OPX-X’s configuration switches to match the digital communications system. The switches are located in an opening on the left side of the cabinet. Setting The Configuration Switches Switch System Condition Setting...
Page 679 Installing And Programming The OPX-X IMI89–209 3.0 Programming For Off Premise Extension Interface Operation When operated through the OPX-X, the IST provides basic intercom service coupled with the ability to access outside lines. You can program the analog station port (through which the IST is being interfaced via the OPX-X) for either prime intercom operation or prime line automatic and idle line preference operation.
Page 680 IMI89–209 Installing And Programming The OPX-X Programming Procedures The OPX-X automatically identifies itself as an analog terminal interface for the digital station board as soon as you connect it to the digital communications system. Prime Line Programming Prime Line Type When you enable this feature, the station automatically selects a line, line group, or intercom number for use when the station user takes the station off hook.
Page 681 Installing And Programming The OPX-X IMI89–209 Idle Line Programming Idle Line Preference With you enable this feature, a station automatically connects to an idle line when the user lifts the telephone’s handset. 1. Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3.
Page 682 IMI89–209 Installing And Programming The OPX-X Dialing Mode Program the line port to match either a DTMF tone or a rotary (pulse) dialing line as supplied by the central office (CO). 1. Press CONTROL T for main menu. 2. From main menu, select lines and press ENTER. 3.
Page 683 Installing And Programming The OPX-X IMI89–209 Flexible Ringing Assignments Program ringing assignments on a per station/per line/per intercom number basis. Ringing can be immediate, delayed, or special purpose. Use the procedures in this section to customize the ringing features for the system. Direct Ringing Use this procedure to choose the line ports that you want to ring at a station as soon as a call appears.
Page 684 IMI89–209 Installing And Programming The OPX-X Day 1 Ring Use this procedure to choose the line ports that you want to ring at stations during the day 1 ringing mode time period. Refer to the paragraph below titled, Day 1, Day 2, and Night Ringing Begin and End Times, to set the beginning and ending times of this ringing.
Page 685 Installing And Programming The OPX-X IMI89–209 Night Ring (Night Transfer - Of Ringing) Choose the line ports that you want to ring, along with the delayed ringing line ports, at stations during the night ringing mode of operation. The ringing arrangement that you configure here is the arrangement that is active both during the automatic night ringing time period and whenever the attendant manually activates the night transfer (of ringing) operation.
Page 686 9 . Repeat steps 4–8 level for each station or press ESCAPE to end. Accredited by the Dutch Council for Certification for certification and registration activities. Comdial’s Quality Management System Is Certified To The ISO 9001 Standard. Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/...
Page 687 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Page 688 Detailing Where You Can Install T1/PRI Boards and Its Supporting Needs Since the DXP Plus supports a maximum of 240 lines, and each T1/PRI board handles up to 24 channels, you can install up to 10 boards in the DXP Plus system. You can install these 10 boards in any available universal board slot in the main or expansion cabinets.
Page 689 Installing And Programming The DXPRI Card IMI89–255 Understanding The DXOPT-SYN Synchronization Card The DXOPT–SYN card uses a reference timing frequency of 8 KHz that it derives from the 1.544 MHz frequency supplied to the T1/PRI board by the central office (CO) or other external source. By referencing this 8 KHz with 8 KHz timing derived internally, the master 16.384 MHz voltage-controlled oscillator (VCO) can be synchronized.
Page 690 IMI89–255 Installing And Programming The DXPRI Card Configuring The T1/PRI Board When the factory arranges the T1/PRI board for ISDN–PRI support, it installs the DXPRI card and the appropriate chip firmware on both boards. For field-up grade of existing T1 boards, you must install the DXPRI card on your existing DXPT1 board and change the firmware on the DXPT1.
Page 691 Installing And Programming The DXPRI Card IMI89–255 Reset Pushbutton (Default) (Behind Hole) See Text For Settings (Default) See Text For Settings (Default) See Text For Settings Diagnostic Switches and LEDs (Default) See Text For Settings T1002f.cdr Setting The DIP Switches Configuring The T1/PRI Board –...
Page 692 Setting Switch Options SW1–1 Through SW1–8 Down Load PRI Code To Flash The DXPRI card has internal software that resides in FLASH memory that you can up-grade from the DXP Plus‘ serial data port. You must set SW1–8 for down-load or for normal operation.
Page 693 Installing And Programming The DXPRI Card IMI89–255 Setting Switch Options LIU–1 Through LIU–4 Receive Sensitivity The equalizer gain logic (EGL) determines how sensitive the receive circuits are to the incoming signals. You set the level for -26 dB or -36 dB by using DIP switch LIU–1. (Normally, the -26 dB level setting is the better choice.) Transmit Level Attenuation You can manually set the transmit level for a particular value (0, -7.5, -15, or -22.5 dB) or select the automatic feature that sets the transmit level automatically depending on the receive signal.
Page 694 IMI89–255 Installing And Programming The DXPRI Card Setting Switch Options SW2–1 Through SW2–8 Loop-back Loop-back is the maintenance routine used to verify the receive function (local or remote) and to isolate system problems. The network can remotely activate the loop-back feature using ESF (ANSI T1.403) facility data link. You can manually make three different types of loop-back requests depending on the option you select using DIP switches SW2–7 and SW2–8.
Page 695 Installing And Programming The DXPRI Card IMI89–255 SW2 DIP Switch Switch Position Function Number 1 (top) Reserved for future use. 0 (default) reserved reserved CSU ID (C/R) BIT (ESF MODE) 0 (default) C/R bit = 0 designates customer premise equipment (CPE) C/R bit = 1 designates carrier equipment Reserved for future use.
Page 696 (CO) lines, you must include a synchronization card, and the CO signalling must control the DXP Plus. 1. Switch off the DXP Plus power supply, disconnect the AC power cord from the AC outlet and disconnect the optional battery back-up assembly from the main cabinet power supply 2.
Page 697 Installing And Programming The DXPRI Card IMI89–255 PLUS008 Synchronization Board Services Board Installing The Synchronization Card On The Services Board Installing The Synchronization Card On The Services Board – 11...
Page 698 Configuring The Services and Interface Boards The DXP Plus extracts clocking information from the central office (CO) that supplies the ISDN–PRI lines, and routes this information to the DXOPT–SYN card. The sync card uses this clocking information to derive the synchronizing signal for the T1/PRI board’s transmit clock signal.
Page 699 Installing And Programming The DXPRI Card IMI89–255 Summarizing The Services Board And Expansion Interface Board Strapping Services Board Strap Expansion Cabinet Interface Board DXPT1 Cabinet Location PRIMARY or SECONDARY* Switch Setting SWA or SWB** Main –UNV1 Not Applicable Main–UNV2 Main–UNV3 Main–UNV4 Main–UNV5 Main–UNV6...
Page 700 IMI89–255 Installing And Programming The DXPRI Card Setting The Services Board And Expansion Interface Board Strapping Configure the services and interface boards by performing the steps in the following process. 1. Install your static discharge wrist strap on your bare wrist; adjust it for a snug fit. Be sure that the strap is touching bare skin and is not isolated by clothing.
Page 701 Installing And Programming The DXPRI Card IMI89–255 4. Identify the expansion cabinet slots where you will install the T1/PRI boards and the primary and secondary (if available) CO line supplier. With this knowledge, designate one T1/PRI board as primary and another as secondary by placing straps on the services board and setting DIP switches on the expansion cabinet interface board.
Page 702 IMI89–255 Installing And Programming The DXPRI Card PLUS009 Services Board Strapping Pairs Primary Clock Strapping Block Secondary Clock Upper Strapping Block Cabinet Lower Cabinet Locating The Services Board Strapping Blocks 16 – Configuring The Services and Interface Boards...
Page 703 Installing And Programming The DXPRI Card IMI89–255 Open Closed Switch A Expansion Cabinet Slot Locations SWA and SWB switches not in use must be in "off" (open) position Open Closed Switch B Expansion Cabinet Slot Locations Note: SWA-12 and SWB-12 are not used on Interface 2 (upper cabinet).
Page 704 Circuit boards are susceptible to damage caused by electrostatic discharge, and you must keep this fact in mind as you handle the circuit boards. Refer to the Comdial publication IMI01-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 705 Installing And Programming The DXPRI Card IMI89–255 PLUS034 Backboard Common Equipment Cabinet Static Discharge Wrist Stap Conductive 1 Meg Ohm Earth Resister Ground Providing Static Protection At The Cabinet Mounting Location Installing Circuit Boards – 19...
Page 706 5. Locate the proper board slot. On DXP Plus systems the T1/PRI board connects to any universal slot. NOTE: On DXP Plus systems, do not install a T1/PRI board at the right-most board slot in the second (or lower) expansion cabinet. The system reserves this slot for internal use.
Page 707 Universal board slots 1 - 10 DO NOT install boards Static discharge in last slot on right in wrist strap lower expansion cabinet. Installing The DXPT1 Board In The DXP Plus Cabinet Installing The T1/PRI Line Board – 21...
Page 708 IMI89–255 Installing And Programming The DXPRI Card Installing The Services Board Assembly 1. With your static discharge wrist strap still properly installed, install the services board in the main cabinet. 2. If the installation includes a DXOPT–SYN card, make sure the lower (larger) slide switch on the front edge of the card is in the up AUTO position.
Page 709 MANUAL MANUAL SWITCH (Set to AUTO Position) OPBD2 MAIN CABINET BATTERY OPBD3 PAGE RELAY 1 RELAY 2 RELAY 3 RELAY 4 Services Board COMDIAL Static Discharge Wrist Strap Installing The Services Board Assembly Installing The Services Board Assembly – 23...
Page 710 T1/PRI board. The T1/PRI board contains a built-in CSU that protects the DXP Plus from voltage surges, provides transmission drive up to 6,000 feet, and performs diagnostic tests for the network. Therefore, a customer-supplied CSU is not necessary unless your customer requires this addition.
Page 711 Installing And Programming The DXPRI Card IMI89–255 Front View of Main Connector On DXPT1 Board Receive Transmit T1003A Connecting The ISDN–PRI Line To the T1/PRI Board Connecting The ISDN–PRI Line To The System – 25...
Page 712: Board Configuration
IMI89–255 Installing And Programming The DXPRI Card Programming The System For ISDN–PRI Application To arrange the DXP Plus system for ISDN–PRI operation, you must take the following programming actions: • Use Board Configuration programming to program the ISDN service features.
Page 713 Installing And Programming The DXPRI Card IMI89–255 Primary D-Channel Board—Designate the board that provides the D-channel signalling for a NFAS group with this programming feature. Make the same designation for every board in a NFAS group including the primary board. NOTE: When you are using Visual Man-Machine Interface (VMMI) to program, the system automatically applies the Primary D-Channel Board setting where appropriate.
Page 714: Line Programming
IMI89–255 Installing And Programming The DXPRI Card Line Programming Conditioning a line port as PRI B Channel. When you plan for a line to provide ISDN–PRI service, you must program it to be a PRI B Channel line. The system automatically defaults to this programming setting for any lines that you assign to a T1/PRI board. With the line conditioned to be a PRI B Channel line, you must set the DID/DNIS parameters for the line.
Page 715 Installing And Programming The DXPRI Card IMI89–255 DISA Voice Options—Type DVA message identification number (1–4) and press ENTER. Use the DISA Voice Options 1 through 4 to select digital voice announce (DVA) message levels. For example, selecting DISA voice option 2 will cause welcome greeting 2, day main menu 2, night main menu 2, recall no answer 2, and recall busy 2 prompts to play whenever a DISA-configured DID line is covered by DVA.
Page 716: Station Programming
IMI89–255 Installing And Programming The DXPRI Card Line Group Programming (For ISDN–PRI Service) When you provide ISDN–PRI service to system stations through a T1/PRI connection to the central office (CO), you should do so through line group access rather than individual line connections. Remember, one T1/PRI connection to the system yields 23 channels for communications to and from the stations (24 channels for DXPT1–NFAS boards).
Page 717: Feature Numbering
Installing And Programming The DXPRI Card IMI89–255 Station ID (future feature) The system can transmit a Station ID using ISDN display and/or sub-address messages. The system transmits the station ID when you choose either station number or default with station ID in Board Configuration Programming.
Page 718 Signal Alarm (red LED) The signal alarm (labeled SIG LOSS) turns on to indicate that the DXP Plus has lost its incoming signal. This alarm indicates a receive problem.
Page 719 Installing And Programming The DXPRI Card IMI89–255 DXOPT–SYN Board Indicators PRI and SEC (green LEDs) The PRI and SEC LEDs on the DXOPT-SYN card light to indicate where the receive clock reference is originating from—the primary or secondary DXPT1 board location. When two or more DXPT1 boards are installed, you make the primary and secondary assignments via jumpers on the the DXAUX board.
Page 720 On with repeated five second blink off = normal operation (T1 trunk busy) Communications with network cannot be established (out-of-service) Yellow Network unable to frame sync to DXP Plus Sync T1/PRI Board unable to frame sync to Network Loss of incoming signal Blue...
Page 721 Installing And Programming The DXPRI Card IMI89–255 DXPT1 Board Services Board Primary Secondary Status Unlocked Yellow Status Sync Signal Manual Blue Bipolar DXOPT-SYN Card Slip Unlock B8ZS/COFA Remote Loopback Local Loopback Payload Loopback Diagnostic Switches and LEDs PLUS007d.cdr Viewing The Alarms And Indicators Viewing The Alarms And Indicators –...
Page 722 IMI89–255 Installing And Programming The DXPRI Card Defining The T1/PRI Terms Bipolar A bipolar signal is composed of alternating pulses that both represent a digital logic 1. The positive pulse is a (+) and the negative pulse is a (-). Zero volts represents a space, or digital logic 0. Bipolar Violation (or error) A bipolar error is a digital logic 1 (or mark) that has the same polarity as its predecessor.
Page 723 Installing And Programming The DXPRI Card IMI89–255 DS-0 (Digital Signal-Level Zero) Digital Signal-Level Zero is a single 64Kbit channel inside a T1/PRI span. Extended Super-frame Mode (ESF) Extended Super-frame Mode consists of 24 frames. The frame bit uses only 6 frames leaving 18 bits for other purposes.
Page 724 The straps on the DXSRV–PLS board designate the primary clock reference. Primary clock reference is the first choice reference clock used to synchronize the DXP Plus to the incoming span. If the system looses synchronization, it uses its secondary clock reference. If the secondary clock reference is not available, the DXOPT-SYN card’s variable clock oscillator (VCO) switches to the fixed oscillator on the DXCPU (cpu) board.
Page 725 Installing And Programming The DXPRI Card IMI89–255 Knowing The T1/PRI Specifications Capacity 10 T1/PRI boards Input Jitter Tolerance 138 UI @ 1 Hz; 0.4 UI @ 10 KHz—100 KHz (0 dB line); corner frequency = 6 Hz (attenuates 20 dB per decade above corner) Modes Super-frame, extended super-frame Surge Protection...
Page 726 If you connected a handset cord between the pre-charge port on DXP Plus power supply and the jack on board (as directed in step 4), disconnect it after removing the board.
Page 727 Installing And Programming The DXPRI Card IMI89–255 Replacing The Firmware 1. With the DXPT1 board still at your static-safe work area and with your static discharge wrist strap on your bare wrist and properly grounded, replace the chip-set firmware with the ISDN–PRI firmware. 2.
Page 728 . I I I I . . Digital Communications Systems Understanding The Visual Man-Machine Interface...
Page 729 ..Using VMMI Software to Build a New Database Up-Grading the System Software on the DXP Plus ..Activating System Software on the FX Series .
Page 730: Introducing Vmmi
Understanding the VMMl Introducing VMMI Using The Programming Screens VMMI is a Microsoft* Windows based programming method that is menu-driven and allows you to enter choices in dialog boxes. The VMMI programming index is expandable much like the file manager on a computer’s operating system software.
Page 731: Obtaining A Printout Record
Using On-Line Help A detailed on-line help file accompanies the VMMI programming menus. The menus are context sensitive so that you when you click on the button the system immediately takes you to the appropriate section Help in the help file. The help files parallel the programming menus. As you open a particular programming menu, the system provides context sensitivity that paths to appropriate technical discussions.
Page 732: Using The Computer Mouse
Using the Computer Mouse A mouse is a device that allows you to move a cursor on the screen to specific points for data entry, and to select other menu selections. An arrow image, called the mouse pointer, moves on the screen when you move the mouse.
Page 733: Connecting A Pc To The Dxp Plus
Connecting a PC to the DXP Plus Connect the serial data port of the PC to the maintenance port of the DXP Plus central processor (CPU) board. The maintenance port is a dedicated serial data port reserved exclusively for system programming.
Page 734: Connecting A Pc To The Dxp
You can connect the PC remotely through a telephone line to the DXP using customer-supplied modems at both the PC and the DXP common equipment. The Comdial DXMDM modem is a DXP proprietary modem. With it, you can use either of the CPU board’s serial data ports for connection.
Page 735: Remote Operation
Understanding the VMMI Connecting Cabling for the FX Series Making the Start-Up Connecfions Once the telephony portion is operating properly, make the following cable connections: Connect a serial data cable between the computer portion’s COMl serial data port and the telephony portion’s COM 1 or COM 2 serial data port.
Page 736 Understanding the VMMI The VMMI software is your entry to the communications system. Before you can log in to the system, you must first load the VMMI program and help software on your computer’s hard drive. When installing the VMMI software, your PC need not be connected to the system equipment. Loading VMMI With Windows 3.
Page 737: Making The Programming Connection
To speed up the data transfer process, you should use a data speed of 19.2 Kbs (kilobits per second) for the DXP Plus and FX Series, and 9600 bit per second for the DXP. If you plan to...
Page 738: Using Vmmi Software To Archive And Restore The Database
Understanding the VMMI Using VMMI Software to Archive and Restore the Database You can use the VMMI software to archive and restore the system’s database. archive and restore data, your PC must be connected to the system. To archive a database, 1.
Page 739: Using Vmmi Software To Build A New Database
Understanding the VMMl Using VMMI Software to Build a New Database You can use the VMMI software to build a new database that you can later restore into a communications You do not need to connect your PC to the communications system to build a new database. system.
Page 740: Up-Grading The System Software On The Dxp Plus
Up-Grading the System Software on the DXP Plus The DXP Plus digital communications system includes system software when it ships from the factory. initial system installation, you do not need to load system software to make the system operational. Should you need to later reload the system software (for software up-grade purposes for example), you can do so using the supplied system software disk.
Page 741 3. Contact Comdial Distributor Services at l-800-669-2663 to order the system software. At the same time you can order any of the following application features that you desire.
Page 742: Turning On The Fx Series System Software
Verify that the completion code matches the completion code that the Comdial representative provided, and click the button to Done end the session.
Page 743: Completing The Fx Series System Start-Up Procedure
Completing the FX Series System Start-Up Procedure To complete the getting started process, you must run the Start-Up utility program. Running the Start-Up utility program places the Versatile Voice Processing (VVP) and the pcANYWHERETM applications in the computer’s start-up routine. With these applications in the start-up routine, the system automatically makes them active whenever someone restarts the FX Series system.
Page 744: Up-Grading The System Software On The Dxp
1. Obtain a copy of revision 9A or later PCMMI programming software and load it on your computer. (Remember, you can always down load the latest PCMMI software from the Comdial Technical Services Bulletin Board by calling l-804-978-2583 or from the Comdial home page on the World Wide Web by connecting at: 2 .
Page 745: Installing The Ram Card And Software Card In The Dxp
Preparing a Static-Safe Work Area. Electronic circuit boards are susceptible to damage caused by electrostatic discharge and must be handled accordingly. Refer to the Comdial publication IMIOl-005, Handling Of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation instruction.
Page 746 Understanding the VMMI Providing Static Prote%on At The Cabinet Location Protective, Typical Ground Worksurface Creating A Static Safe Work Area Up-Grading the System Soft ware on the DXP - 17...
Page 747 Understanding the VMMI Installing the Cards in the DXP 1. Loosen the retaining hardware and remove the front panel from the DXP main cabinet. 2 . Turn off the AC power switch, and disconnect the AC power cord from the AC outlet. Disconnect the cable of the optional battery back-up from the main cabinet power supply.
Page 748: Front Panel
Understanding the VMMl (Two Places DXPSW-XXXXX Circuit Card Front Panel-+ Circuit Card DXCPU Circuit Board M-F Spacer, Connectors M-F Spacer, Front --* Panel Installing The Memory and Softwag Cards...
Page 749 Master Clearing the DXP System The DXCPU-6% board provides a method for the master clear to occur automatically at the initial power up after you have changed or upgraded the software card. When you perform an upgrade, you must execute the following sequence of events exactly as they are stated here: 2 .
Page 750 Understanding the VMMI DXRAM-xxx Set DIP Switch 1 ON For Fixed Data Port Parameters. Set DIP Switch 8 ON 1. For Master Clear Upon initial Power Up After Software Upgrade. DXP025 Locating DIP Switch 8 and the Reset Button Restoring the Converted Database to the DXP Connect your PC to the DXP and use VMMI to restore the translated 1OA database to the DXP.
Page 751: Translating The Dxp Database
(c) The VMMI program presents a screen graphic that depicts the boards installed in a default arrangement in the main and expansion cabinets of a DXP Plus system. The default arrangement places station boards in ascending slot order beginning with slot 1 in the main cabinet; it places line boards in descending slot order beginning with slot 30 in the lower expansion cabinet.
Page 752 DXP Pius Upper Expansion Cabinet Universal Slot Designation Enter Product Code Of installed Board I 14(1-32) DXP Plus Main Cabinet Universal Slot Designation Enter Product Code Of Installed Board 1 ( l -32)IAUX DXP Plus Lower Expansion Cabinet...
Page 753: Programming Instructions
Digital Communications System Programming Instructions This publication reflects software releases through 2.A. Printed in U.S.A.
Page 754 Certified To The IS0 9001 Standard. K E L L A T R O N I C S , INC,...
Page 755 Table Of Contents Understanding General Programming Information Determining Your Equipment Needs Connecting The PC To The DXP PZus Installing The VMMI Software Program Performing The Login Procedure Loading The System Software Using VMMI Software To Translate A DXP Database Using VMMI Software To Archive And Restore The Database Using VMMI Software To Perform The Board Configuration Configuring The Windows Terminal Emulation Reviewing General Programming Considerations...
Page 756 DXP Plus Programming Instructions Programming Sysfem Features Default Functional Programming VDT Display Configurations (Terminal Setup) Messaging Serial Port (Serial Data Port Parameters) Subdued Off-Hook Voice Announce (SOHVA) Programming Speed Dial Programming System Clock (Time and Date) System Timing System Parameters Paging Zones (Paging Programming) 6.10...
Page 757 DXP Plus Programming Instructions Programming Call Costing and Station Message- Retail Accounting and Reports (SMDABMDR Programmingj 10.1 SMDAKMDR Parameters 10.2 SMDA Reports 10.3 Account Codes (Forced, With Positive Verification) 10.4 Emergency Numbers 10.5 Authorization Code Programming Toll Restriction 11.1 Toll Restriction Example 1 11.2...
Page 758 Programming For Peripheral Devices 14.1 Caller ID Programming 14.2 Tracker Paging System Programming 14.3 Digital Voice Announce Programming 14.4 PC Attendant Position Programming 14.5 Voice Mail Programming 14.6 Modem Setup Configuring The System’s Board Layout 15.1 Understanding The Board Configuration Feature 15.2 Examining The Board Status 15.3...
Page 759 Understanding General Programming Information Determining Your Equipment Needs Program the DXP Plus digital communications system from a personal computer (PC) that meets the following requirements: Intel* 80386SX-33 processor (minimum requirement), four megabytes of random access memory (minimum requirement), 3.5-inch floppy disk drive,...
Page 760: Connecting The Pc To The Dxp Plus
The maintenance port is a dedicated serial data port reserved exclusively for system programming. You can connect the PC remotely to the DXP Plus using a modem and a telephone line. The DXP Phs includes its own modem that someone on site can connect between the CPU board’s modem and an outside telephone line.
Page 761: Installing The Vmmi Software Program
Installing The VMMI Software Program The VMMI software is your entry to the DXP Plus system. Before you can login to the system, you must first load the VMMI software into your PC’s memory. When installing the VMMI software, your PC need not be connected to the DXP Plus.
Page 762: Performing The Login Procedure
VMMI program when you are finished, and repeat steps 3-7. 9 . When you finish selecting the serial data parameters, OK your choices to return to the DXP Plus pull-down menu. 10. In the DXP pull-down menu, type th,: appropriate password. The system defaults all passwords to however, you can customize the passwords during programming if you wish.
Page 763 9 . Choose the location where the new software data resides (select disk drive, directory, and file), and OK your choice. 10. The DXP Plus loads the software data, reloads its data base that it previously backed up (see step 7), resets itself, places itself back in service, and logs out of the software upgrade feature.
Page 764: Using Vmmi Software To Translate A Dxp Database
You can use the VMMI software to translate the database residing in a DXP to a format that is compatible with the DXP Plus, and load that database into the DXP Plus system. While translating data, your PC need not be connected to the DXP Plus.
Page 765 5-25 minutes. Restoring The DXP Database 1 . Load the revision 8.A or later PCMMI program (that you obtained from the Comdial bulletin board service) into your PC, and start the program.
Page 766 DXP Plus Programming Instructions Translating The DXP Data Base 1.5.2 Turn on your PC and load the Windows software. Select the VMMI program from the Windows menu screen. From the VMMI window, select the FILE pull-down menu. From the File pull-down menu, select Open. System default conditions cause the VMMI program to search for all *.DXP files in the VMMI directory;...
Page 767 (c) The VMMI program presents a screen graphic that depicts the boards installed in a default arrangement in the main and expansion cabinets of a DXP Plus system. The default arrangement places station boards in ascending slot order beginning with slot 1 in the main cabinet; it places line boards in descending slot order beginning with slot 30 in the lower expansion cabinet.
Page 768 And ii estore The Data Base You can use the VMMI software to archive and restore the DXP Plus database. To archive and restore data, your PC must be connected to the DXP Plus (see Smtion 1.1). To archive a data base, Turn on your PC and load the Windows software.
Page 769 4 . From the File pull-down menu, select Open. 5 . From the Open Data Base File window, select the DXP Plus database, and OK your choice. The VMMI program presents a screen graphic that depicts the the DXP Plus boards installed in their current configuration.
Page 770: Configuring The Windows Terminal Emulation
The CPU Plus. board provides a DIP switch that changes the DXP Plus data configuration to a fixed set of parameters. You can match the terminal emulation to this fixed set of parameters and eliminate any configuration guess work. When you set DIP switch 1 to its ON position, you fix the DXP...
Page 771 DXP Plus Programming Instructions Reviewing General Programming Considerations Since the programming procedure is menu driven, you should consider all of the following points. The menu presents a list of selections for your consideration. Each selection differs in content and requires a different response.
Page 772: Reviewing The Keyboard Definitions
Understanding Keyboard And Terminal Definrtions Reviewing The Keyboard Definitions The following list describes the functional keys on the keyboard. Use keys O-9 for selecting menu items, lines of data to edit, or Number keys: for editing numeric prompts. Use keys A-Z and a-z for entering string information such as Alphabetic keys: names and messages.
Page 773: Reviewing The Terminal Mode Definitions
Reviewing The Control Key Definitionss The following list describes the control key functions. Unless otherwise noted, control keys are valid input at any time during programming. This key will cancel the current mode or function and return you to the last command prompt. Use this key to edit a selected field or entry.
Page 774: Reviewing The Command Prompts And Error Reporting
DXP Plus Programming Instructions Reviewing The Command Prompts and Error Reporting Reviewing The Command Prompts There are four different types of command prompts. Menu Selection Prompt: Use this prompt to make a menu selection. The system requires a numeric input and displays the valid range of numbers in the prompt that corresponds to the number of menu items displayed.
Page 775: Performing The Terminal Emulation Programming
/ / / I / / / / I / / / / / / / / / / / / / / / / / / / / I / / / / / COMDIAL DIGITAL EXPANDABLE Note that the main menu shows the currently installed software release number.
Page 776: Reviewing The Programming Progression
Record them for future reference. From Windows, enter terminal emulation modf and use it to enter DXP Plus programming Perform MASTER CLEAR procedure. (Initial installation procedure only! Thls action initializes system prior to programming and clears all memory.) Perform SYSTEM CLOCK procedure*.
Page 777: Programming System Features
DXP Plus Programming Instructions Programming System Features Default Functional Programming ........
Page 778: Default Functional Programming
DXP Plus Programming Instructions Default Functional Programming 6. I 6.1.1 Master Clear The master clear feature in an on-line procedure that returns the entire system to the default Description.= operating parameters, clears all stored speed dial numbers, and clears any other custom programming as well.
Page 779: System Default
6.1.2 System Default The system default sets the system configuration features to the default operating parameters. Description: When the system default is performed, certain programmed data, such as custom LCD messages and system speed dial numbers, are lost. 1. Press CONTROL T for main menu. Programming;...
Page 780: Line Default
6.1.5 Bufton Mar, Default Every programmable button at each telephone connected to the system provides line selection, Description.= direct station selection, or other functions. Programming action for a particular station assigns a function to each button Unique button function assignment, known as button mapping, at each station is possible.
Page 781: Clear System Status Log
6 . 1 . 8 DID Translation Table, Default If you have programmed translation tables for DID use Description: (Section this procedure. 1. Press CONTROL T for main menu. Programming; 2. From main menu, select system and press ENTER. 3. From system menu, select defaults and press ENTER. 4.
Page 782: Terminalsetup
4. From defaults menu, select software reset and press ENTER. 5. Press ESCAPE to end. 6.1.12 Comdial engineers currently reserve this feature for their internal use. Description: Terminal Setup (Display Configurations) You must match the system to the type of terminal setup that you use for programming.
Page 783: Messaging
Messaging 6.3. I LCD Messaging This procedure enables a class of service messaging feature. It allows station users to set a Description: message at their stations that will be displayed on calling LCD speakerphones. You can use the second part of this procedure to program the actual LCD messages. Alternately, The attendant can program the LCD messages using procedures found in the attendant guide.
Page 784 DXP PIus Programming Instructions 6.3.2 Message Deposit (Response Messaging) This procedure enables a class of service messaging feature that allows station users to call an Description: LCD speakerphone and arrange for a message to be left on its display. The message is for the called party to read if she or he is unable to answer the caller.
Page 785: Serial Port (Serial Data Port Parameters)
Serial Port (Serial Data Port Parameters) The DXP provides two serial data ports on the CPU board and dedicates them to PC-based Plus Description: programming and the remote maintenance modem. You or your installer can add up to 16 additional serial data ports to the system for interfacing such items as open architecture interface applications, PC attendant positions, and the SMDA data printer.
Page 786 DXP Plus Programming Instructions 6.4. I Matching Serial Data Port Numbers To Communications Card Locations You must take this programming action to match the serial data ports Description: installation location that you choose for the communications cards. 1. Press CONTROL T for main menu.
Page 787: Subdued Off-Hook Voice Announce (Sohva) Programming
DXP Plus Programming Instructions Subdued Off-Hook Voice Announce (SOHVA) Programming 6.5. I Busv On SOHVA At default, the system returns a ring back tone to users who make SOHVA calls to busy Description: stations; however, this procedure allows you to arrange for telephone users to receive a busy signal instead of the ring back tone.
Page 788 DXP Plus Programming Instructions SOHVA Groups 6.5.3 SOHVA calling groups control the pattern in which station ports receive and/or originate Description: SOHVA calls to one another. You must first form the SOHVA groups and then assign the groups to individual stations.
Page 789: Speed Dial Groups
Speed Dial Programming 6.6. I Pause Time During speed dialing, it is sometimes necessary to have the system delay the sending of digits to Description: give host system switching equipment time to prepare to receive them. A pause, stored in the speed dial number, provides this delay.
Page 790 Speed Dial Sets A speed dial set is a group of 10 speed dial locations. The system allocates one speed dial set to Description: each telephone as a default but you can allocate up to 10 sets to a telephone if you wish. When a DSWBLF console is operated as a companion to a telephone, you can allocate speed dial sets at the companion telephone that the system will then share with the console.
Page 791: System Clock (Time And Date)
DXP Plus Programming Instructions System Clock (Time and Date) The system clock provides time and date information for display on LCD speakerphones and for Description: to operate properly. 1. Press CONTROL T for main menu. Programming: 2. From main menu, select system and press ENTER.
Page 792: Camp-On Tone
Camp-On Tone 6.8.3 Use this procedure to set the duration of the camp-on tone that the system sends to a busy Description: station. Also refer to Section 7.1.10. 1. Press CONTROL T for main menu. Programming: 2. Form main menu, select system and press ENTER. 3.
Page 793: Hold Recall
DXP Plus Programming lnsfructions Timed Recall (Held And Transferred Calls) Attendant Hold Recall After a call has been on hold at an attendant station for a programmed length of time, the call Description: recalls to the attendant station. Use this procedure to set the amount of time before a held call recalls at an attendant station.
Page 794: Paging Access
6.8.6 Paging Access If you have assigned a paging zone and given that zone access to external paging equipment Description: (Section 6.101) plus enabled paging transmit capability (see Section 6.10.3) at a station, that station has access to external paging equipment. With this paging access procedure, you can set the maximum length of time that a station can stay connected to the external paging equipment.
Page 795: Periodic Tone Time
DXP Plus Programming Instructions Periodic Tone Time 6.8.9 After you enable the periodic warning tones that remind users to keep conversations short on Description: certain outside lines (Section 7.1.33), use this procedure to set how often that you wish the periodic warning tones to occur 1.
Page 796 6.8.12 Line-To-Line Connect Duration After you have given a station the ability to set up an unsupervised conference between two Description: lines (Section ZI.37), you should use this procedure to set the maximum amount of time that an unsupervised conference can continue between two lines. When the time out occurs, the system recalls the station from where the user enabled the unsupervised conference.
Page 797 6.8.15 Authorization Code Timeout Use the Section Description: authorization code to access his or her telephone features, those features remain in effect until any idle time at the telephone exceeds the authorization code time-out period that you program with this feature. 1.
Page 798 DXP Plus Programming Instructions 6.8.18 You can program the timed length of the signal that results when a user of an industry-standard Description: telephone presses and releases the telephone hookswitch (or presses the TAP button if available on his or her telephone) on a system-wide basis. Often, a signal with a short time length (typically 500-750 ms) serves to alert the system to receive a feature code (flash) while a signal with a long time length (typically 1.5-2.0...
Page 799: Dialing Complete
6 . 8 . 2 0 Pulse Dial lnterdiait Time You can set the interdigit time between dial pulses when the system pulse-dials a number over a Description: line. The DXP defaults this time to 150 msec. and provides a range of timing values Plus between 100 msec.
Page 800 6.9. I The system can provide an audible distinction between internal and external call ringing when Description: needed. Enable or disable that feature with this programming procedure. When you enable this feature, line call ringing sounds the same cadience as intercom calls. This feature does not apply to direct inward dial lines (Section 8.4) and E&M lines (Section 1 s Press CONTROL T for main menu.
Page 801 DXP Plus Programming instructions A utomafic Roufe Selection (A RS Enable) 6.9.3 You can enable or disable automatic route selection on a system-wide basis. A defaulted Description: system has ARS disabled. Refer to 12 for other ARS programming details. Section 1.
Page 802: System Status Reporting
DXP Plus Programming hstructions Toll A RS Dialing Pause To create toll restriction parameters for the system, program restricted numbers as entries in the Description: toll restriction table using programming details provided in Section 11.6. From that discussion, learn about entering a pause as part of the restricted number’s digit string. Use the following programming procedure to enable the system to accept that pause entry at the end of a restricted number’s digit string.
Page 803 6.9.7 Use the following instructions to enable the Tl--El status reporting feature. Use the Description: Section 1. Press CONTROL T for main menu. Programming: 2. From main menu, select system and press ENTER. 3. From system menu, select system parameters and press ENTER. 4.
Page 804: Central Message Desk
DXP Plus Programming Instructions Central Message Desk 6.9.9 Use this procedure to designate one station as the central message desk to take messages for Description: other system stations, control the message waiting light at those stations, and deliver messages to their users upon request.
Page 805: Operator Station
6.9.12 The system will allow you to set a ring frequency of 25 Hz for international applications or set a Description: ring frequency of 21 Hz for domestic applications. Choose a setting that matches the ring frequency of the installed ring generator. 1.
Page 806: Line Disconnect Automatic Camp-On
DXP Plus Programming Instructions Line Disconnect Automatic Camp-On 6.9.14 If a user at a current station selects a line that a previous station has released from busy but the Description: system has not yet returned to idle, the system arranges for the current station to camp-on to the line before the system makes the line idle.
Page 807 DXP Plus Programming Instructions Automatic Station Relocation 6.9.15 The system will automatically recognize a particular station should someone relocate it to a Description: different station port. After being installed at a new port location, a relocated station will provide the same class of service parameters and station features that it provided at its original port location.
Page 808 Defaulf Relocaiion Response 6.9.16 When someone relocates a digital telephone from one station port to another port, the relocated Description: telephone prompts the user to take action to determine the station parameters. The user can either accept the parameters from the station’s original port or accept those from the new port. He or she has 10 seconds to make the choice.
Page 809 DXP Plus Programming Instructions Day I, Day2, and Night Ringing Begin and End Times 6.9.18 With this programming procedure, set the begin and end times of the day 1, day 2, and night Description: ringing time periods. Also refer to 7.2.13 for related flexible ringing assignment...
Page 810: Services Dtmf Highway
6.9.19 Services DTMF Highway The DXP system allows the use of on-premise industry-standard telephones. To support Description: Plus the DTMF dialing of these industry standard telephones, the services board provides on-board DTMF receiver circuitry. This circuitry supports dialing of one industry-standard telephone at a time.
Page 811: Paging Programming
Paging Programming (Paging Zones) 6.10 Zone Programming (Zone Names, Transmit Stations, Receive Stations) Use this programming procedure to arrange stations to transmit and receive voice Description: announcements, to and from a particular group of stations or to all stations in the system. Also use this procedure to assign names to paging zones when a site requires named zones.
Page 812 DXP Plus Programming Instructions Paging Transmit Use this procedure to give a class of service of stations the ability to transmit voice Description: announcements to one or all other station monitor speakers. Also refer to Section 1. Press CONTROL T for main menu.
Page 813 (External Paging Equipment Control) Relays If your installer connects customer-supplied external paging equipment to the system’s external Description: paging port and that equipment requires external control, use this programming procedure to assign a relay to control the paging equipment. Also refer to Section 6.10.9. 1.
Page 814 Common Audible Ringer (Common Audible Ringer Inferface) If your installer connects customer-supplied external paging equipment to the system’s external Description: paging port, use this programming procedure to arrange for that equipment to sound the ring signal of any or all lines. You can arrange for it to track the ringing of the direct, delayed, day 1, day 2, or night ringing modes.
Page 815: Change Password (Password Programming)
DXP Plus Programming Instructions Change Password (Password Programming) 6.11 You can use this programming procedure to change the program entry password for both the installer and the administrator and change the main programming station entry code for the system manager and the attendant.
Page 816: Changing The Password
Changing The Password To change the password, follow this procedure. Description: Programming 2. From main menu, select system and press ENTER. 3. From system menu, select change password and press ENTER. 4. Type a for administrator, i for installer, or s for station and press ENTER. 5.
Page 817: Feature Renumbering
DXP Plus Programming Instructions 6.12 Feature Renumbering Dialing codes for user features are flexible so that you can renumber them. This may be Description: necessary if site requirements dictate that personal or group intercom numbers fall within a certain block or sequence. Since new number assignments can not conflict with existing number, the system provides a block of unassigned numbers that you can use for renumber assignment.
Page 818 Programming The T&-El Parameters 6.13 When the system is using the Tl--El option, you can program status and alarm alerting Description: parameters. Also, you can program the DXP loss insertion that affects audio levels in the Plus individual Tl--El channels. The specific programming instructions for the Tl--El parameters are shown int the followign list: enable Tl--El status reporting and major alarm alerting, assign system status button to station,...
Page 819 DXP Plus Programming Instructions Programming The T&-El Siatus Log Parameters 6.13.2 Use the following instructions to program the Tl--El status log parameters. Description: 1. Press CONTROL T to return to main menu. Programming: 2 . From main menu, select system and press ENTER.
Page 820 DXP Pius Programming Instructions 6.13.4 Assigning A System Status Button To A Station Use the following instructions to program a system status button Description: 1. Press CONTROL T for main menu. Programming: 2 . From main menu, select stations and press ENTER. 3 .
Page 821 Pad Level-Transmit, Receive 6.13.7 (Gain And Attenuation Settings For Line Transmit And Receive) This feature enhances the DXP Tl--El digital carrier transmission option, the pad level Plus Description: programming feature adjusts voice levels for both the transmit and receive circuits in the individual channels.
Page 822 DXP Plus Programming Instructions Programming Station Features Programming Class Of Service Features ..7.1 Programming Station Features ....7.2 Button Mapping by Station (Square/Non-Square System) 7.3...
Page 823: Programming Station Class Of Service Features
DXP Plus Programming Instructions Programming Station Class Of Service Features Account Codes (Forced with Positive Verification) After you have enabled the account code feature for the system, set its parameters, and Description: programmed its list of account codes into the system (Section the feature on for a station class of service and make it either forced or optional.
Page 824 Automatic Hold On Intercom Number The system automatically places a current inside call on hold when a station user presses an Description: intercom button or line button other than the one for the active call. 1. Press CONTROL T for main menu. Programming: 2.
Page 825: Background Music
Background Music Music or other supplied audio information is available at a station through the telephone speaker Description: and is turned on or off by the station user when he or she dials the appropriate codes. Use this procedure to assign background music to stations. The music or information source is external to the common equipment and is customer supplied.
Page 826: Call Forward
Call Forward Call Forward Of All, Personal, Busy, or Ring-No Answer (RNA) Calls Use this procedure to give users of an entire class of service of stations the ability to forward the Description: calls that they receive at their stations to another station for answering. This feature allows these users to forward either all of the calls that their stations receive or just the calls they receive on their prime line and personal intercom number.
Page 827 DXP Plus Programming Instructions Busy (Enhanced Call Forwarding) Call Forward RNA, Ring (On) The call forward feature allows a station user to choose to receive several rings for RNA calls Description: before the system forwards them. At default, the system immediately forwards calls that reach a busy station.
Page 828: Recall Call Forward
DXP Plus Programming instructions Call Forward, Default Forward Type (For Busy Or Ring-No Answer Calls) Use this procedure to arrange the call forward default scheme for individual stations. With this Description: feature, the system will automatically forward ringing calls to another station after a preset number of rings.
Page 829: Call Park
DXP Phs Programming Instructions 7.1.6 Call Park Call Park Access Access to call park enables the station user to place as many as nine calls in park zones, or Description: orbits, where they are retrievable by all system users. 1 0 Press CONTROL T for main menu. Programming: 2.
Page 830 Programming Instructions DXP Plus Call Pick-LJD Call Pick- Up, Enable A station user can dial a code plus an intercom number of a ringing or on-hold station to answer Description: the ringing call or to pick up a held call at that station. Turn this call pick-up feature on for a station class of service using this procedure.
Page 831: Tracker Access
Call Waiting (Tone) Use this procedure to provide a station with the ability to send a tone signal to a busy called Description: station Also, refer to Section 7.1.10 to enable basic camp-on ability at a station. 1 0 Press CONTROL T for main menu. Programming: 2.
Page 832: Camp-On Programming
DXP Plus Programming Instructions Camp-On Programming Camp-On Originate, Camp-On Receive (Camp-On/Call Back) If a busy tone or a ring no-answer is encountered when one station calls another, the calling Description: station user can initiate a camp-on to the busy station and wait for it to become idle or initiate an automatic callback when the called station becomes available.
Page 833: Do Not Disturb Inhibit
DXP Plus Programming Instructions Do Not Disturb Programming Do Not Disturb Inhibit This feature prevents a station from entering the do-not-disturb mode of operation. Description: 1. Press CONTROL T for main menu. Programming: 2. From main menu, select stations and press ENTER.
Page 834: Exclusive Hold
Exclusive Hold When you enable this feature, it prevents a telephone user at one station from picking up a call Description: that someone placed on hold at another station. 1. Press CONTROL T for main menu. Programming: 2. From main menu, select stations and press ENTER. 3.
Page 835: Idle Line Preference
DXP Plus Programming Instructions Idle Line Preference With you enable this feature, a station automatically connects to an idle line when the user lifts Description: the telephone’s handset. 1. Press CONTROL T for main menu. Programming: 2. From main menu, select stations and press ENTER.
Page 836: Lcd Messaging
DXP Plus Programming Instructions An industry-standard telephone can sound one ring cadence for intercom calls and a different Description: ring cadence for outside calls or it can sound the same ring cadence for both types of calls. You must select one of these ringing styles on a station class of service basis. All industry-standard telephones with the same class of service have the same ringing style.
Page 837 DXP Plus Programming Instructions Meet Me Answer Page When you enable this feature at a station, its user can dial a code in response to an all-call or Description: zone page and meet the pager in a private conversation. Programming: 2.
Page 838 DXP PIUS Programming /nstructions Music On Intercom Hold (Music Or Tone On Hold) With this feature enabled, the system supplies music, tone bursts or other audio information to Description: callers while they are on hold. The music or information source is external to the common equipment and is customer supplied.
Page 839 Paging Receive Use this procedure to give a class of service of stations the ability to receive voice Description: announcements with the station handset and monitor speaker. For other paging requirements, refer to Section 6.10. 1. Press CONTROL T for main menu. Programming: 2.
Page 840: Day Route Access/Night Route Access
Ringing Preference (Ringing Line Preference) When you enable this feature, a station can automatically connect to a ringing line when a user Description: takes his or her telephone off-hook. Refer to Section 7.2. I3 for other ringing considerations. 1. Press CONTROL T for main menu. Programming: 2.
Page 841: Day Restriction Level/Night Restriction Level
Day Restriction Level/Night Restriction Level 7.1.25 Use restriction level programming (Section 11.4) to create as many as eight different toll calling Description: categories based on the freedom to dial various numbers or the restriction from dialing them. You can assign one of eight different restriction (1-8) levels or assign an “‘allow all” level or a “‘deny all”...
Page 842: Station Monitoring
7.1.27 Station Monitoring When you enable this feature, the busy lamp field (BLF) light of an associated direct station Description: select select (DSS) button provides a visual indication of idle, busy, and ringing status of the station it represents. A station user can press this DSS button to make a one-button pick-up of a ringing station.
Page 843 Remote Station Disable The remote station disable feature, when enabled, allows users at stations with the proper class Description: of service to dial a code and remotely disable or enable another station. Normally, you should give this capability to the system attendant but you can assign it to any class of service that is appropriate.
Page 844: Line Answer
Line Answer This feature provides station access to a line for call answering purposes for an entire class of Description: service of stations. Also refer to 7.1.32. You must turn on both that feature and this one Section for a line to be fully usable. 1.
Page 845 DXP Pius Programming Instructions Periodic Line Tone 7.1.33 This when enabled, provides periodic warning tones to station users while they are busy on Description: certain lines. The warning tone consists of one 500 ms burst, a 100 ms off period, and ms burst.
Page 846: Maximum Call Duration Time
Maximum Call Duration The system provides the maximum call duration feature. This feature, when enabled, Description: automatically cuts off calls on certain lines after a preprogrammed time. The system will not cut off calls made to an emergency number (Section 10.4). The system sounds a warning tone at the busy station 10 seconds before it disconnects the call.
Page 847: Line Group Queue
Line Group Access Use this procedure to give a station access to line groups. Refer to 8.2 for other line Section Description: group considerations. 1 0 Press CONTROL T for main menu. Programming: 2. From main menu, select stations and press ENTER. 3.
Page 848: Line-To-Line Connect Duration
Line-To-Line Transfer (Unsupervised Conference) This programming feature gives a station the ability to set up an unsupervised conference Description: between two lines. 1. Press CONTROL T for main menu. Programming: 2. From main menu, select stations and press ENTER. 3. From stations menu, select COS programming and press ENTER. 4.
Page 849: Voice Announce Block
DXP Plus Programming Instructions 7.1.36 Voice Announce Block When you enable this programming feature a station has the ability to block voice announced Description: internal signalling when its user dials the proper code. 1. Press CONTROL T for main menu.
Page 850: Forced Account Codes
Forced Account Codes After you have enabled the account code feature for the system, set its parameters, and Description: programmed its list of account codes into the system, turn the feature on for a station class of service and make it either forced or optional. If you make it a forced account code, the user must enter an account code before the system will let him or her dial the number for an outgoing call.
Page 851 Clear Major Alarm Ring This feature allows users to clear the major alarm ring condition from a telephone station. To Description: make this feature available to users, you must first program a class of service as described below and then assign that class of service to the user’s telelphone station. 1.
Page 852: Quick Transfer
DXP Plus Programming Instructions Restrict A RS Hookflash (Automatic Route Selection, Hookflash Restriction) This feature enhances ARS response to hookflash action on an outside line when that action is Description: followed by dialed digits. With the feature enabled, the system delays response to a hookswitch flash until after the ARS feature verifies as valid all subsequent dialed digits.
Page 853: Enhanced Lcd Display
Enhanced LCD Display Take this programming action to enhance the display of an LCD-equipped telephone so that it Description: shows both the name of the calling station and its personal intercom number. Press CONTROL T for main menu Programming: From main menu, select stations and press ENTER. From stations menu, select COS programming and press ENTER.
Page 854 DXP Plus Programming instructions Programming Station Features Personal lnfercom Number 7.2.1 Use this programming procedure to change the station’s personal intercom number. Description: Also refer to Section 9. I. 1. Press CONTROL T for main menu. Programming: 2. From main menu, select stations and press ENTER.
Page 855: Class Of Service
Class Of Service 7.2.3 You can assign a group of preprogrammed class of service station features to a station. The Description: system makes up to 32 different classes of service available, and you can program the feature values differently in each one. Programming: 2.
Page 856 DXP Plus Programming instructions If you use 7.1.14 to give a station the ability to automatically connect to an idle assigned Description: Section line when the user takes the handset off-hook, take this programming action to set the priority in which the system chooses the idle lines for use.
Page 857: Group Intercom Access
Group Intercom Access Use this procedure to add group intercom numbers to stations for their use. Also refer to Description: Section 7.3 to map buttons for group intercom number selection. See Section 9 for other intercom number considerations. 1. Press CONTROL T for main menu. Programming: 2.
Page 858: Prime Line Programming
DXP Plus Programming Instructions 7.2.8 Prime Line Programming Prime Line Type When you enable this feature, the station automatically selects a line, line group, or intercom Description: number for use when the station user takes the station off hook. Use the programming procedures shown below to select the line port, line group, or intercom number to serve as the prime station calling interface.
Page 859: Prime Line Group
Prime Line Group Use this procedure to choose the prime line group. Description: 1. Press CONTROL T for main menu. Programming: 2. From main menu, select stations and press ENTER. 3. From stations menu, select station programming and press ENTER. 4.
Page 860 DXP Plus Programming Instructions Tone Or Voice Signalling (Tone First) Intercom calls are either tone or voice signalled as a first choice with the other mode available Description: as a second choice. Use this procedure to select the first choice in intercom signalling on a per station basis.
Page 861: Default Forward Type
Default Forward Type Use this procedure to arrange the call forward default scheme for individual stations. With this Description: feature, the system will automatically forward ringing calls to another station after a preset number of rings. Since this is an automatic forwarding of the calls, the station users do not have to take any action;...
Page 862 DXP Plus Programming Instructions 7.2.12 Forward RNA Ring Busy (Enhanced Call Forwarding) The call forward feature allows a station user to choose to receive several rings for RNA calls Description: before the system forwards them. At default, the system immediately forwards calls that reach a busy station.
Page 863: Delayed Ringing
Flexible Ringing Assignments Program ringing assignments on a per station/per line/per intercom number basis. Ringing can be immediate, delayed, or special purpose. Use the procedures in this section to customize the ringing features for the system. If needed, use the Section 6.10.7 procedure to arrange for a relay to track the ringing of the direct, delayed, day 1, day 2, or night ringing modes (use Section 6.9.18 to program these ringing modes).
Page 864 Day 1 Ring Use this procedure to choose the line ports that you want to ring at stations during the day 1 Description: ringing mode time period. Refer to the paragraph below titled, Day 1, Day 2, and Night Ringing Begin and End Times, to set the beginning and ending times of this ringing. 1.
Page 865 Day 1, Day 2, And Night Ringing Begin And End Times With this programming procedure, set the begin and end times of the day 1, day 2, and night Description: ringing time periods. 1 D Press CONTROL T for main menu. Programming: 2.
Page 866: Caller Id Ring No-Answer (Rna)
Caller ID Ring No-Answer (RNA) This feature offers telephone users the ability to review calls that ring at their stations while Description: they are away. The system stores caller ID RNA records and allows users to review them and use one-button dialing to return those calls that need returning. The feature also denotes the identification of the last station that reviewed the records thus helping prevent multiple call backs to the same number.
Page 867 Personalized Ringing Tone Program a station to ring in one of several distinctive tones for proprietary digital telephones Description: and in one of four distinctive tones for analog telephones. While industry-standard telephones do not provide personalized ringing, you can set distinctive ringing for them using the Section Programming: 2.
Page 868 7.2.15 Service Observable (Service Observing) This feature allows a station to enter an in-progress call in an unannounced, muted mode to monitor the conversation Use this procedure to give a station service observe capability and make other stations available for service observing.
Page 869 7.2.16 Day Exception Number/Night Exception Number Exception numbers allow stations to dial numbers that they are not normally allowed to dial by Description: their automatic route selection/toll restriction levels. If the toll restriction table exception number matches one of the exception numbers that you assign to the station using the following procedure, the station is allowed to dial the number.
Page 870: Busy On Sohva
SOHVA Groups SOHVA calling groups control the pattern in which station ports receive and/or originate Description: SOHVA calls to one another. You must first form the SOHVA groups (Section 6.5.3) and then assign the groups to individual stations with the following procedure. 1.
Page 871 DXP Plus Programming Insfrwetions 7.2.20 Use this procedure to place a number of stations in a Description.= answer a call ringing at any other station in the group. 1 D Press CONTROL T for main menu. Programming: 2. From the main menu, select stations and press ENTER.
Page 872 Single Line TAP (Single Line Proprietary Telephone TAP Button) Use this procedure to set the function of the TAP button on single line proprietary telephones. Description: 1. Press CONTROL T for main menu. Programming: 2 . From main menu, select station and press ENTER. 3 .
Page 873 7.2.24 Allow Ringer Off (Ringer Volume Off) On some proprietary telephones, the user selects the ringer volume level by pressing a Description: rocker-type volume control repeatedly to select one of four different volume levels. The lowest volume setting is essentially an off condition as the telephone sounds only one low-volume ring burst when a call rings the station.
Page 874 Consoles Installed (DSS/BLF Consoles Installed) 7.2.26 Use this procedure to assign DSS/BLF consoles to a station and to identify the ports that the Description: consoles occupy. NOTE: Before you can assign a console and nume the console port with this programming step, you must use the Section 7.4 programming procedure to identify the type of console and the station port to which it is assigned.
Page 875 DXP Plus Programming hstructions Automatic Transfer On Busy 7.2.28 You can enable automatic attendant transfer on busy for individual station ports if you wish. Description: With this feature enabled, the system will ring a busy telephone when the voice mail system is attempting to transfer a call to it thus giving the user the option of leaving his or her present call and taking the new one.
Page 876 (Alternate. Ovetflo w) A ttendan t Position The attendant position station provides incoming call direction, and controls system-wide Description: operating features. Additionally, the attendant position is responsible for certain programming features. The system defaults two stations as attendant positions (logical station numbers 479 and 480) but it does not limit the number of attendant positions that it can support.
Page 877: Extended Dtmf Dialing
DXP Plus Programming instructions Extended DTMF Dialing 7.2.31 You can enable the extended DTMF length dialing feature on a per station basis with this Description: programming procedure. The system generates DTMF tones of extended length when users take their telephones off-hook and then wait until after the system sounds the extended burst before they engage automatic dialing.
Page 878 7.2.32 The system provides support for interactive buttons on LCD LJ Description: interactive of 7010s and 7016s (all revisions), and 7700s (revision H P: buttons and the associated expanded displays provide quick, , _ straight-forward button programming without the need for 21 interactive button support is disabled;...
Page 879 DXP Plus Programming hstructions 7.2.33 Industry-standard telephones sound a special hold confirmation tone when their users place Description: calls on hold. Prior to this software release, these telephones returned to intercom dial tone when their users placed calls on hold. The system defaults with the special confirmation tone enabled;...
Page 880: Ist Ring Timeout
DXP Plus Programming Instructions 7.2.35 Industry-Standard Telephone Support The DXP plus digital communications system supports the use of industry-standard telephones. It does this through the use of industry-standard telephone station interface circuit boards and a DXRNG ring generator assembly. Refer to the Comdial publication Installing An Industry-Standard Telephone Station for installation details.
Page 881: Ist Dtmf Receiver Timeout
DXP Pius Programming Instructions IST DTMF Receiver Timeout You can program the amount of time that the system waits to receive a Description: industry-standard telephone, after the user has lifted the telephone’s handset and before he or she has pressed a dial pad digit, on a system-wide basis. The system disconnects the telephone after this time-out occurs.
Page 882: Ist Flash Time
DXP Plus Programming Instructions IST Flash Time You can program, on a system-wide basis, the timed length of the signal that results when a user Description: of an industry-standard telephone presses and releases the telephone hookswitch (or presses the TAP button if available on his or her telephone).
Page 883: Internal Ist Flash
You can program industry-standard telephones to provide a ringing on busy signal to users. Description: With this feature, when an IST telephone is busy on a call and another call comes to that telephone, the system sounds three quick tone bursts in the telephone’s handset receiver. If a user does not wish to hear the ringing on busy tones while he or she is busy on a call, you can take this programming action to eliminate it.
Page 884: Ist Ring Frequency
DXP Plus Programming Instructions You can program the ringing pattern for either IST ring mode one or IST ring mode two. Mode Description: one causes a two-second ring phase while mode two causes a shorter one second ring phase. For this feature to function properly, insure that the industry-standard telephone interface board contains firmware revision 2C or higher 1.
Page 885 DXP Plus Programming Instructions Button Mapping By Station (Square/Non-Square System) The system assigns certain functions to each of the station buttons as a default condition. Description: Re-assign the button functions with this programming feature. You can assign functions at a...
Page 886: Feature Mnemonic List
Feature Mnemonic List ACCT (account code button): allows users to enter an ALTRN (alternate attendant button): places station in alternate attendant mode ANSWER (answer button): answers a ringing call (auxiliary page button): allows auxiliary page operation (model 80243 and APACE A R D (automatic redial button): redials last dialed number 10 times with one minute off time ARECD...
Page 887 Follow the sub-menu prompts and press ENTER after you have typed each selection. 6 . Type the station port number (f-480) and press ENTER. 7. Press ESCAPE to end. ExecuTech Telephone Types Comdial Express Telephone Types 19 Line 6116X, 6116s. 6016s 23 Line 10 Line...
Page 888: Copy Model Cos, Station, Button Map (Block Programming)
Copy Model COS, Station, Button Map (Block Programming) 7.5.1 Block Programming, Class-Of-Service Program some or all class-of-service categories to match the programming of a model Description: class-of-service category. 1 0 Press CONTROL T for main menu. Programming; 2. From the main menu, select stations and press ENTER. 3.
Page 889 Station Hunting Station hunting is a feature that becomes available to DXP users with software revision Description: Plus Station hunting is a means of routing both intercom and outside calls through an 3.A and later. installer-determined logical grouping of stations and on to a designated ovefflow location in case of no answer or if all stations in the hunt group are busy.
Page 890 DXP Plus Programming Instructions Name The hunt group’s name is the seven character alpha-numeric name of this group that is used for Description: LCD display and reference. Programming: 2. From main menu, select stations and press ENTER. 3. From stations menu, type item number for hunt groups and press ENTER.
Page 891 Search Type (Type of Hunting) There are several distinct types of station hunting. Description: Terminal Hunting Terminal station hunting always delivers a call to the first idle station programmed in the hunt group. If the station does not answer within a programmed amount of time (programmed as the Call Advance Timer), the system delivers the call to the next sequential idle station programmed in the hunt group.
Page 892: Delayed Ring
Programming Instructions DXP Plus Direct Ring Use this procedure to choose the line ports that you want to ring at a station hunt group as soon Description: as a calI appears. Direct ringing sounds during the day 1 and day 2 time periods but does not ring during the night ringing mode or during the manual night transfer (of ringing) operation.
Page 893 DXP Pius Programming hstrwdions Day 1 Ring Use this procedure to choose the line ports that you want to ring at stations during the day 1 Descriptions ringing mode time period. Refer to the paragraph titled, Day 1, Day 2, and Night Ringing Begin to set the beginning and ending times of this ringing.
Page 894: Night Ring
DXP Plus Programming Instructions Night Ring Choose the line ports that you want to ring at stations during the night ringing mode of Description: operation. The ringing arrangement that you configure here is the arrangement that is active both during the automatic night ringing time period and whenever the attendant manually activates the night transfer (of ringing) operation.
Page 895 Queue Ringing Calls With this feature enabled, in the case of no answer or if all stations in the hunt group are busy, Description: hunt group calls wait in a queue for a station to become idle. The calls wait in queue until the overflow timer times out.
Page 896: Overflow Time
DXP Plus Programming Instructions Call Advance Time This is the time interval that a station within a hunt group rings unanswered before the system Description: routes the call to the next station in the group. This timer is programmable from 10 seconds through 5 minutes.
Page 897: Recall Time
Recall Time This is the maximum time interval that an unanswered transferred call hunts within a group Description: This timer is programmable from 30 seconds before recalling to the source of the transfer. through 15 minutes. The default value is 2 minutes. Programming: 2.
Page 898 7.6.2 Member List Use this procedure to add, remove, and insert stations in the hunt groups. A station hunt group Description: may contain all stations in the system but is limited to personal intercom numbers only. The supports a maximum of 64 hunt groups. Each hunt group may include the maximum Plus number of stations that the system can support;...
Page 899: Programming Line Features
Programming Line Features Copy Model Line (Block Programming, Line) ..8.3 Direct Inward Dialing (DID) Support ... 8 . 4 ....Loop Start Line Support .
Page 900: Lineprogramming
Line Programming Line Name You can assign a name to a line. A name shows in the display of an LCD speakerphone as a Description: identification aid. A valid name is composed of any seven alpha-numeric characters but the first character must be an alphabetic character. To assign a name to a line, Programming: 1.
Page 901: E&M Dnis Line
E&M DNIS lines access the Direct Inward System (DISA) feature when the DNIS digits translate into the DISA access code. Since the DXP Plus system supports the DNIS only on tone dial lines, it supports both wink start and delay start protocols but does not support the immediate start protocol.
Page 902: Line Disable
8.1.3 Line Disable Take a line port out of service because of defect or other reason using this programming choice. Description: 1 D Press CONTROL T for main menu. Programming: 2. From main menu, select lines and press ENTER. 3. From line menu, select line programming and press ENTER. 4.
Page 903 8.1.6 SMDR Record When you enable this feature, the system stores SMDR records for the specified line. Refer to Description: for other SMDAISMDR programming considerations. Section 10 1. Press CONTROL T for main menu. Programming: 2. From main menu, select lines and press ENTER. 3.
Page 904 DXP Plus Programming fnstructions 8 . 1 . 8 Pad Level-Transmit, Receive (Gain And Attenuation Settings For Line Transmit And Receive) This feature enhances the Tl-El digital carrier transmission option, the pad level programming Description: feature adjusts voice levels for both the transmit and receive circuits in the individual channels.
Page 905 Dialing Mode 8.1.9 Program the line port to match either a DTh4F tone or a rotary (pulse) dialing line as supplied Description: by the central office (CO). 1. Press CONTROL T for main menu. Programming: 2. From main menu, select lines and press ENTER. 3.
Page 906 8.1.10 Abandon Hold Release When a distant party abandons a hold condition and his or her station disconnects from the line, Description: the central office sends a forward disconnect signal to the system. This signal is either 50 or 350 msec. in length. Use this procedure to program the line port to match the central office signal length.
Page 907 DXP Plus Programming Instructions You must identify the individual lines that you do not want users to use when they dial toll Description: restricted numbers. Do this by first assigning the lines to toll groups and then assigning those toll groups to the restricted number. There are 32 toll groups available for line assignment.
Page 908: Disconnect Supervision
Disconnect Supervision 8.1.15 When you enable this feature, the system detects a break in loop current anytime one occurs Description: during an outside call. 1 a Press CONTROL T for main menu. Programming: 2. From main menu, select lines and press ENTER. 3.
Page 909 Voice Mail ID 8.1.17 You can assign an identification number to each line so that the voice mail system can provide Description: customized call handling on a per line basis. Use voice mail system programming to match this ID number to a particular personal directory or transaction box within the voice mail system. When the DXP routes a call that is ringing at a particular line to the voice mail system to Plus...
Page 910: Linegroupprogramming
Line Group Programming Use this procedure to group similar type line ports together for dial-up access. Up to 16 Description: different line groups are available. During operation, the system searches for an idle line in the line group in the same order that you program them using this procedure. 1.
Page 911: Copy Model Line (Block Programming, Line)
Copy Model Line (Block Programming, Line) Program some or all line ports to have the same programming as a model line port. Description: 1. Press CONTROL T for main menu. Programming: 2. From the main menu, select lines and press ENTER. 3.
Page 912 The DID line board allows incoming CO calls to reach internal DXP intercom extensions by direct dialing. No attendant assistance is necessary. Since DID lines are incoming only, their direct appearance is limited to attendant stations where status indication may be useful. DID operation requires a group of published directory numbers (400 maximum) provided by the telephone company central office (CO).
Page 913 Direct In ward Dialing Line Examples 8.4. I Example 1: Jenny’s Bakery has the following CO numbering blocks: 555-3600 to 555-3619, 555-4520 to 555-4539, 555-1200 to 555-1399. It will receive the 36nn and 45nn calls through CO lines l-5 and the lnnn calls through CO lines 6-8. The system requires two DID blocks for use: block one for CO lines l-5, and block two for CO lines 6-8.
Page 914: Did Options
Wink Start: With this protocol, the CO will expect address supervision signalling. After the CO connects to the line, the DXP Plus will reverse the polarity of the line for a period of 200 lines). This “wink” signal indicates to the CO that the DXP digits.
Page 915 NOTE: You will derive maximum user convenience ifyou choose the CO block to match the intercom numbers that you have assigned to the DXP Plus system. (For example, if your intercom numbers are 1000 - 1399, they would match the sample CO block.) Determine the quantity of unique digits in the string that you expect to receive from the CO.
Page 916 8.4.3 Press CONTROL T for main menu Programming: From the main menu, type the selection for lines and press ENTER. From the lines menu, type the selection for and press ENTER. From the DID/DNIS block prompt line, type the and press ENTER. From the DID/DNIS block programming menu, select options, and press ENTER From the options menu, set the parameters for the programming:...
Page 917 When you initialize a translation table, you must first enter the string of CO digits that you Description: obtain from the telephone company. Then you must enter the intercom number that you want to match with the first CO digit sequence in the string. With this, the system automatically matches the remainder of the CO digit string to consecutive intercom numbers beginning with the one that you entered.
Page 918: Did Translation Tables Programming
DID Translation Tables Programming Programming: 2. From the main menu, type the selection for lines and press ENTER. 3 . From the lines menu, type the selection for DID/DNIS block programming and press ENTER. 4. From the DID/DNIS block prompt line, type the DID block number and press ENTER. 5.
Page 919: Groundstartlinesupport
For an incoming call, the CO grounds the tip lead and places an alternating voltage on the ring lead for the DXP Plus to sense. If you set the incoming alert signal to its ring optional setting, the DXP Plus detects tip-lead ground and then causes its ring generator to generate ringing to the station being called.
Page 920 8.5. I Ground Start Line Support Programming Press CONTROL T for main menu. Programming: 1 D From the main menu, select lines and press ENTER. From the lines menu, select line programming and press ENTER. Type line port number l-240 or previously assigned name and press ENTER. The system displays page 1 of the line programming menu.
Page 921 (CO) makes available for connection to the public switched network. With the loop start line type, the DXP Plus bridges a resistance across the tip and ring leads to signal the CO to establish a communications link for an outgoing call. The CO detects the resulting current flow...
Page 922 Plus, distance calls. NOTE: Tie lines are primarily for incoming calls to a DXP Plus and depend upon sofiare controlling the remote site. Tie lines can be a part of a private or leased network and can be metallic, carrier current, and M line provides control signalling between local and remote systems.
Page 923 If you arrange for access by hot line, you must enter the extension that will automatically ring when the tie line is seized by the calling DXP Plus. If you do not enter an extension, the system will ring the dial 0 station, and if it is unavailable, the system will return dial tone to the caller.
Page 924 SMDR/SMDA line report and makes the information available to devices that are connected to the DXP Plus’s Bpen Architecture Interface @AI). When you assign ANI to lines that callers reach by diahng access codes, the DXP processes all incoming digits as AN1 digits until it encounters the delimiter.
Page 925: Call Announce
Call Announce This feature, when enabled, allows tie line callers from outside the system to voice announce Description: incoming calls to the DXP station after they hear an alert tone. You must also arrange the Plus system to respond to voice announce intercom calls. Refer to Section 8.7.2.
Page 926: Tielinesupport
Tie Line Support Programming 8.7.2 1. Press CONTROL T for main menu. Programming: 2 . From the main menu, select lines and press ENTER. 3 . From the lines menu, select line programming and press ENTER. 4 . Type line port number l-240 or previously assigned name and press ENTER. The system displays page 1 of the line programming menu 5 .
Page 927: Direct Inward System Access Programming . O S . E
Direct Inward System Access (DISA) Programming Through the DISA programming routines, you can configure a system to allow outside callers to call directly into the system. DISA callers can dial authorization codes that allow them to use the system’s features that are normally available only to inside callers.
Page 928: Programming Disa Authorization Codes
DXP Plus Programming Instructions Enabling Or Disabling DISA Lines Use the following programming instructions to enable or disable DISA capability on lines 1 Description: through 240. Also, use the DISA Voice Options 1 through 4 to select digital voice announce (DVA) messages.
Page 929: Remote Cos Programming
DXP Plus Programming Instructions 8.8.4 Remote COS Programming DISA callers that have assigned authorization codes have access to advanced system features. Description: The features that they have access to are controlled by the station class of service that you assign with this programming procedure. The intercom number that is associated with this remote COS assignment is the same intercom number that is associated with the caller’s DISA...
Page 930: Programming Intercom Numbers
DXP Plus Programming Instructions Programming Intercom Numbers Modifying Intercom Numbers ....9 . 2 Adding Intercom Numbers ....
Page 931: Understanding Station Numbering
Understanding Station Numbering The system provides a maximum of 1000 intercom slots with 480 slots set up as personal intercom numbers. means that the system provides up to 520 group intercom numbers. All intercom numbers are four digits, and at default, the system assigns blocks of intercom numbers in the following 1001-1480 = personal intercom numbers 400 l-4480,5000-5039 = group intercom numbers...
Page 932: Modifying Intercom Numbers
Modifying Intercom Numbers Use this programming procedure to modify intercom numbers and station names. A display Description: name is composed of a maximum of seven characters and shows in the display of an LCD speakerphone as a identification aid. A full name is composed of a maximum of 20 characters and shows in some voice mail and open architecture interface applications.
Page 933 DXP Plus Programming Instructions 9.3. I Use this procedure to add group intercom numbers to stations for their use. Also refer to Description: Section 7.3 to map buttons for group intercom number selection. Programming: 2. From main menu, select station and press ENTER.
Page 934: Removing Intercom Numbers
DXP Plus Programming Instructions Removing Intercom Numbers Use this procedure to remove intercom numbers. Description: NOTE: If you remove or renumber an intercom number, be sure that you do not use the old intercom number in button mapping, hunt lists, call forwarding and similar applications.
Page 935: Programming Call Costing And Station Message Detail
Programming Call Costing and Station Message- Detail Accounting and Reports ....10.1 ..... 10.2 Account Codes (Forced with Positive Verification) .
Page 936: Dial Time Limit
DXP Pius Programming Instructions 10.1 Dial Time Limit Program the amount of time that the system ignores for dialing purposes e The system does not Description.- cost dialing time when it records the time of a call for costing purposes. Refer to Section 12.5 for related call costing information.
Page 937: Smdr Record Format
SMDR Record Format IO. 1.4 Choose either a station message detail report (SMDR) format or a station message detailed Description: accounting (SMDA) format for the reportThis section (Section 10.1.4) and Section 10.2.1 include examples of some typical reports for your reference. The system presents each record in an 80-column format and ends it with a carriage return/line feed.
Page 938 DXP Plus Progfammhg fns tructions SMDR Record Sample Shown In SMDA Format 2 . 9 0.3 18 0 . 0 0.1 88 9782280 9782200 0.1 102 14.2 9782280 0.2 17 9782200 0.0 16 0.2 18 0.1 16 14.2 9782200 0.0 16...
Page 939 DXP Plus Programming Instructions Account Code (System Parameters) Account codes are used to identify calls by category or by any other desired grouping, so that Description: the system can record costing by that category. You can arrange the system to force the user to enter an account code and have the system verify it before it allows the user to make a call.
Page 940 DXP Plus Programming lnstruetions Account Code Length An account code can be a minimum of three digits or a maximum of 16 digits. Use this Description: procedure to set the amount of account code digits. See 60.3 for further account code Section programming details.
Page 941: Report Option
Report Option You can arrange for the SMDWSMDA parameters to convey either the cost of calls that the Description: stations make or the amount of time that lines have been on hold at the stations. 1. Press CONTROL T for main menu. Programming: 2.
Page 942 DXP PIus Programming Instrwetions 10.2 The SMDA feature allows the system to store various call records and generate reports of these Description: records for printout. These reports include either station, line, account codes, or all of the above. When the system generates a station report, it will generate a separate report for any and stations that have had outside call activity.
Page 943 DXP Plus Programming instructions 10.2. I Manual ReDorts Use the following programming procedure to manually command a printout to occur. Description: 1. Press CONTROL T for main menu. Programming: 2. From main menu, select printouts and press ENTER. 3. From printouts menu, select SMDAISMDR and press ENTER, 4.
Page 944 FAILURES ACCESSES LINE GROUP --m-m-----...
Page 945: Account Codes (Forced, With Positive Verification)
DXP Plus Programming Instructions Account Codes (Forced, with Positive Verification) 10.3 Account Code (System Parameters) Account codes are used to identify calls by category or by any other desired grouping, so that Description: the system can record costing by that category. You can arrange the system to force the user to enter an account code and have the system verify it before it allows the user to make a call.
Page 946 Account Code Lengfh An account code can be a minimum of three digits or a maximum of 16 digits. Use this Description: procedure to set the amount of account code digits. NOTE: you change the account code length you will delete all currently programmed account codes.
Page 947: Emergency Numbers
DXP Plus Programming Instructions Account Code (For Class Of Service) After you have enabled the account code feature for the system, set its parameters, and Description: programmed its list of account codes into the system, turn the feature on for a station class of service and make it either forced or optional.
Page 948: Authorization Code
10.5 Authorization Code Authorization codes provide system users the mobility to use their class of service (COS) Description: features, prime line assignments, and exception numbers on any telephone in the system instead of being limited by what is available to the particular telephone they happen to be using. popular term for such a feature is walking class ofservice.
Page 949 Programming Toll Resfricfion Toll Restriction Example 1 ....11.1 11.2 Toll Restriction Flow Diagram ... . . 11.3 Restriction Level Programming .
Page 950 DXP Plus Programming instructions Toll Restriction Example “I In this example, the chief executive can dial all telephone numbers except those numbers with a restriction level of always deny. The section manager can dial all numbers except those in restriction level 8 (international numbers over lines assigned totoll group 1) and those numbers with a restriction level of always deny.
Page 951 DXP Plus Programming Instructions Poll Restriction Example 2 11.2 In this example, assume that you have assigned the following restriction levels and exception numbers to the following people in a company: Keep in mind that you assign restriction level to stations by programming the class of service with a particular restriction level while you assign exception numbers to individual stations through station programming.
Page 952: Toll Restriction Flow Diagram
Toll Restriction Flow Diagram 11.3 FLOWCHRT Line calls are Station Begins subjected to toll Dialing restriction examination Complete Complete Dialing YES _ Dialing Allowed Allowed Compare Restriction Eight (8) levels plus always Level of Matched allow and always deny Number with each C.O.S.
Page 953: Restriction Level Programming
Restriction Level Programming 11.4 Group the system stations into as many as eight different toll calling categories based on the Description: freedom to dial various numbers or the restriction from dialing them. Assign one of eight different restriction (1-8) levels or assign an “allow all” level or a “deny all” level. Level 8 is the least restrictive from a station viewpoint but the most restrictive from a restriction table viewpoint.
Page 954 Poll Groups Programming 11.5 You must assign the individual lines, that you do not want users to use when they dial toll Description: restricted numbers. Do this by first assigning the lines to toll groups and then assigning those toll groups to the restricted number. There are 32 toll groups available for line assignment. Assign one, several, or all lines to any desired toll group or combination of toll groups as needed.
Page 955: Restricted Numbers Programming
11.6 Restricted Numbers Programming Program restricted numbers as entries in the toll restriction table. The system will accept up to Description: 400 entries. Each restricted number can be up to 16 digits long and can be comprised of the digits O-9 the “match any”...
Page 956: Restricted Numbers Programming Procedure
Restricted Numbers Programming Procedure 11.61 Make a list of all of the restricted numbers that the site requires. Include numbers on the list Programming: that should never be restricted, such as 911 (exception). Also include numbers that should never be dialed, such as l-900 (always deny). Use the @ “match any” symbol to encompass a range of numbers wherever possiblele, such as 1 @ @ for any number beginning with a 1.
Page 957: Exception Number Programming
DXP Plus Programming Instructions Exception Number Programming 11.7 Exception numbers allow stations to dial numbers that are not normally allowed by their Description: restriction levels. When a user dials a number at his or her station, the toll restriction feature compares it to the toll restriction numbers, the toll groups, the restriction level, and to the exception number.
Page 958: Enabling Automatic Route Selection
Enabling Automatic Route Selection Automatic Route Selection Diagram ..12.1 ..... . . 12.2 .
Page 959: Automatic Route Selection Diagram
DXP Plus Programming Instructions Automatic Route Selection Diagram 12. I Equal oe Greater Than Dialing Denied Test for Route Table Entry on Toll Modify Restriction Table Dialing Number Test for Route Call Via Select Route Costing Route Table 32 Table...
Page 960: Arsenable
DXP Plus Programming instructions 12.2 ARS Enable You can enable or disable automatic route selection on a system-wide basis. A defaulted Description: system has ARS disabled. Programming: 2. From main menu, select system and press ENTER. 3. From the system menu, select system parameters and press ENTER.
Page 961: Route Tables (Ars)
DXP Plus Programming lnsfrucfions Route Tables (ARS) 12.4 The ARS feature interacts with the toll restriction feature. You must enter a number into the Description: toll restriction table and assign a route table (l-32) to it before the system can perform ARS on the dialed number.
Page 962: Route Table Warning Tone
DXP Plus Programming Instructions Route Table Warning Tone You can arrange for the system to sound a warning tone in the user’s handset or station speaker Description: if ARS routes a call on any route other than the least expensive, This tone indicates that the system has chosen a more expensive line group.
Page 963 DXP Pius Programming Instructions 12.4.2 There are a total of 32 route tables that you can be program for the system. Each route table can Description: contain up to 6 routes. Each of these routes convey the data listed as follows: Program the six routes from the least costly routing metbod to the most costly routing method.
Page 964: Route Access Level
DXP Plus Programming Instructions 12.4.3 Route Access Level Each of the six routes of a route table require a route access level of 1 to 4. ARS uses this route Description: access level to determine if the dialing station has access to dial out on the route. Each station, through its class of service, is also assigned a route access level of 1 to 4.
Page 965 Modify Digit Table 12.4.4 Each of the six routes in each route table has a modify digit table. This modify digit table Description: details any modifications that the system needs to do to the user dialed number. This need for modification is determined by the type of lines that you include in the line group for the route.
Page 966 DXP Plus Programming Instructions Programming Modifv Digit Tables Use this procedure to program the modify digit table. Description: 1. Press CONTROL T for main menu. Programming: 2 . From the main menu, select TOLL/ARS and press ENTER. 3 . From the TOLL/ARS menu, select modify digit table and press ENTER.
Page 967 Costing lnforma tion (A RS) 1 2 . 5 Each route in every route table contains costing information. The costing information includes Description: a surcharge, a first tier cost per minute, a second tier cost per minute, and the amount of time to cost the call at first tier cost before switching to the second tier cost.
Page 968 DXP Plus Programming Instructions Cost Incoming If you have arranged for the system to cost calls, you can arrange for it to also cost incoming Description: calls on a per line basis. You can arrange for the costing to begin as soon as the call arrives in the system , begin after the user answers the call or begin after a programrned delay.
Page 969: Automatic Route Selection For Speed Dial Numbers
12.6 Automatic Route Selection for Speed Dial Numbers You can arrange for the system to process the system speed dial, and any personal speed dial D lescriplion: numbers, that you program for the users, through the automatic route selection (ARS) feature. If the users program their own personal speed dial numbers and you have enabled ARS processing of calls, they must prefix their personal speed dial numbers with the ARS preselect code.
Page 970: Selecting System Printouts
Selecting System Printouts (Printer Interface) The system makes a wide variety of printout records available. Use this programming procedure Description: to choose the user’s desired printout types and to direct the printouts to either the data printer or the PC screen. 1.
Page 971 Programming For Peripheral Devices 14.1 Tracker Paging System ....14.2 Digital Voice Announce Programming ..14.3 PC Attendant Position Programming .
Page 972: Caller Id Programming
CIDOS). This hardware device supports eight caller ID conditioned lines, and the installer can serially connect up to eight devices to give the DXP Plus the ability to support a maximum of 64 caller ID conditioned lines, The caller ID unit interfaces with the DXP Plus through any main or auxiliary serial data port (Section 6.5).
Page 973 DXP Plus Programming instructions Arranging Local Call Table (for Caller ID) 14.1.3 When telephone users review caller ID RNA calls, they press their SAVE button to return the Description: call, and the system automatically dials the number. If the area code or stored number matches the entries that you program with this procedure, the system will skip that part of the number as it dials.
Page 974 14.1.5 Setting Caller ID Baud Rate You must program the parameters of the main or auxiliary serial data port where the installer Description: has connected the CID08 device. The serial data port parameters must match the data parameters of the CID08 device. Usually, this is 9600 baud, eight data bits, no parity bit, and one stop bit.
Page 975: Tracker Paging System Programming
11. Press ESCAPE to end. NOTE: After you have enabled the Tracker paging system and saved your programming selections, the DXP Plus system connects with the Tracker base station and displays the following message: Initializing TRACKER unit, please wait. . .
Page 976 DXP Pius Programming Instructioms 14.2.2 Making Tracker Paging System Assignments Use the following programming instructions to assign individual Tracker Pagers to a station Description: extension number, select the pager types, and assign a block of pagers to a Tracker Paging System base station.
Page 977 DXP Plus Programming Instructions 74.2.4 Assign tracker access to a particular station intercom or group of intercoms using the following Description: class of service (COS) programming. (The default is yes for COS 1 and COS32.) 1. Press CONTROL T for main menu.
Page 978 DXP Plws Programming hstrwctions 14.3 The digital voice announce device (DVA) is an optional line-powered unit that connects to a digital station port and plays pre-recorded voice prompts and dialing instructions to incoming callers on the direct inward system access (DISA) lines. Currently, DISA is the only DXP feature to take advantage of the DVA’s voice prompting capability;...
Page 979 DISA Line 6 / DISA Voice Option 2 You can enhance the security of DISA by using the DVA. The DXP Plus connects to the incoming call based on the programmed DISA parameters and the DVA plays the appropriate prompts to cause the caller to dial the following codes: DISA access code, authorization code, feature access code.
Page 980 DXP Plus Programming Instructions The DVA functions as an automatic attendant by giving callers single-digit dialing options. The DXI? Plus connects to the incoming call based on the programmed DISA parameters and the DVA plays the appropriate voice prompts to the caller such as: welcome greeting, day main greeting-menu choices, recall busy, recall no answer.
Page 981 DXP Plus Programming Instructions The DVA gives callers single digit dialing access to the Tracker Paging System. The DXP connects to the Plus incoming call based on the programmed DISA parameters and the DVA plays the appropriate voice prompts to the caller such as: welcome greeting, day main greeting- menu choices, recall busy, recall no answer.
Page 982 DXP Plus Programming hstructions Defining DVA Messages 14.3.2 The available DVA messsages include the following ht Main Menus l-4 Recall No Answer 14 is message promp on systems that require forced account Reminder Prompt DISA Callers who are allowed to access advance...
Page 983 Programming instructions DXP Plus 14.3.3 Programming For DVA Operation To program the interaction between DVA and DISA, there are several steps that you must take. Program the day 1, day 2, and night ringing begin and end times using the programming procedure given in Section 6.9.18.
Page 984 Recording The DVA Messages You or the system attendant must record the messages that the DVA plays to the callers. You do Description: this in one of two ways: either by delivering them from the telephone handset at the attendant station or by playing the contents of a professionally-supplied tape recording into the DVA memory.
Page 985 Editing The DVA Messages After DVA messages exist, you can play them, copy them, and delete them as necessary using Description: the following attendant progamming. To play a previously recorded DVA message, Programming: 1. Press INTERCOM and dial % #O # 062. Dial 10-43 to choose message type.
Page 986: Pc Attendant Position Programming
PC Attendant Position Programming 14.4 The computerized attendant operating position consists of a DOS-based personal computer, a proprietary interface circuit board (factory-installed in the computer expansion slot), a customized keyboard, a program diskette, and all necessary cables for connecting the equipment to the system. The system will accept four PC attendant positions.
Page 987 14.4.2 Programming A Hunt List For PC Attendant Use Assign eight intercom numbers to an intercom hunt list for the PC attendant position’s use. The Description: assigned numbers must include the personal intercom number of the PC attendant position (the number for the station location that the PC attendant position occupies) and seven group intercom numbers that are set aside for its exclusive use (group intercom numbers range from 3 lOl-3292,4110-4292,500&5023)
Page 988 Assigning Lines For PC Attendant Use 14.4.3 Choose several lines that the PC attendant position can use for call origination; assign them to Description: line group 16; assign line group 16 to a particular class of service; and assign that particular class of service to the PC attendant position The line key on the keyboard is fixed to select line group 16.
Page 989 14.4.4 Assigning The PC Attendanf Position Text Messaging Buttons Use this programming procedure to assign special text messaging functions to system telephone Description: buttons. User’s can press these buttons to access the text messaging feature provided by the PC attendant position. Program the telephone to provide the following button functions: Text Message button for the user to press to step forward through the fields of a message that shows in the telephone’s display window, Print button for the user to press to send the displayed message to an attendant selected data...
Page 990 14.4.5 Mapping PC Attendant Position Function Keys The DXP adds programmable function keys to the PC Attendant Position. The Description: Plus programmable features are in addition to the fixed features currently provided by function keys Fl through F12. You can assign a different feature to each function key from the list of functions shown in Section 7.3.1.
Page 991: Voice Mail Programming
DXP Plus Programming Instructions Voice Mail Programming 14.5 After connecting an voice mail system to the DXP system, program the DXP to operate properly with it Plus using the procedures detailed below. They are presented here in a typical order of progression but you can perform them in any order that is convenient.
Page 992 DXP Plus Programming Instructions Assigning Infercorn Numbers To Voice Mail Connections 14.5.2 You must identify the station intercom number of each voice mail connection and link these Description: numbers together to form a circular hunt group for call handling purposes. For example, assign intercom numbers 121, 122, 123, and 124 to voice mail ports 122 to 123,123 to 124, and 124 to 121.
Page 993 DXP Plus Programming Instructions Arranging Voice Mail Ca// Transfer Parameters 14.5.3 Automatic Attendant Transfer On Busy With automatic attendant transfer on busy enabled, the system will ring a busy telephone when Description: the voice mail system is attempting to transfer a call to that station. This action gives the user of the called station the option of interrupting his or her present call and taking the new call.
Page 994 Assianina Transfer-To-Voice Mail Button 14.5.4 A system user can use a pre-programmed button to transfer an incoming call directly to a voice Description: mail box so the caller can leave a message. You must use button mapping programming procedure to assign this Transfer-To-Voice Mail button at a system telephone. 1.
Page 995 DXP Plus Programming Instructions 14.5.6 Assigning Voice Mail Identification (ID) Number As an option, you can assign an identification number to each DXP line so that the voice Description: Plus mail system can provide customized call handling on a per line basis. Use voice mail system programming to match this ID number to a particular personal directory or transaction box within the voice mail system.
Page 996 The system defaults the voice mail parameters to Plus. match the Comdial voice mail system. Certain applications in countries with dialing plans different than the United States may require different integration digits. The default digits are shown in the following list and discussed below:...
Page 997 DXP Plus Programming Instructions Programming The Voice Mail Integration Digits 1. Press CONTROL T for main menu. Programming: 2 . From main menu, select peripherals and press ENTER. 3 . From peripherals menu, select voice mail and press ENTER. 4 . From the voice mail menu select integration digits and press ENTER.
Page 998: Modemsetup
Modem Setup 14.6 The system supports the operation of the DXMDM serial data modem. The DXMDM is a Description: general-purpose, Hayes*-compatible, 300, 1200, and 2400 automatic baud detect, serial data modem that receives its operating power and configuration programming from the DXP system.
Page 999 Configuring The System’s Board Layout Understanding The Board Configuration ..15.1 Examining The Board Status ....15.2 Adding Boards To The System ... . . 15.3 15.4 Deleting Boards From The System .
Page 1000: Board Layout
16 timing circuits, an eight-line loop start line board requires eight circuits, and a place circuit fully configured Tl trunk board requires 24 timing circuits. In the DXP plus, each universal slot boards provides 32 timing circuits. Because of this timing circuit provision of each slot, you can place any station or line board at any slot location with no restrictions.

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