Testing The Quickq Software; During Initial Quickq Programming; During Quickq Operation - Comdial DXP Plus Manual

Testing And Troubleshooting

Testing The QuickQ Software

This discussion provides information on typical software related problems and error messages.

During Initial QuickQ Programming

This paragraph discusses the problems that you may
encounter during the initial QuickQ programming.
Examining Typical Problems
Problem 1: After you have entered the ID# in the Sign
In window, the error message Invalid ID# appears.
Solution: Be sure the ID# is between 100 and 999.
Press the ENTER key to close the error message
window. Use the backspace key to delete previously
entered ID# digits, re-type the ID#, and press the
ENTER key.
Problem 2: After you have entered the proper ID# and
password, the system access window will not open.
7 – 2 Testing And Troubleshooting
Solution: You may have entered an extra digit into the
ID# or password. Press the ESC key to close the Sign
In window and clear the ID# and password. Re-open
the Sign In window, re-enter the ID#, and press the
ENTER key. Then re-type the password and press the
ENTER key.

During QuickQ Operation

When QuickQ is in operation, you have
troubleshooting utilities located at the Technician
Access level. There are four utilities located under the
diagnostics selection. They are the enable QuickQ
status, the agent status, the line status, and the voice
port status.
IMI66-109, Section 7