Comdial DXP User Manual
Comdial small office & vvp featuring visual voice mail
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Also See for DXP:
- Attendant manual (174 pages) ,
- System user's manual (84 pages) ,
- User manual (48 pages)
Related Manuals for Comdial DXP
Summary of Contents for Comdial DXP
- Page 1 Comdial Small Office & VVP Serial Integration For DXP, DXP Plus, and FX Series Featuring Visual Voice Mail User’s Guide...
- Page 2 This user’s guide applies to the following system and telephone models: System Model: DXP systems with software 11B and later DXP Plus systems with software 11B and later FX Series telephone systems with software revision 12A and later Telephone Models:...
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Page 3: Table Of Contents
Table Of Contents Introducing The Versatile Voice Processing System Featuring Visual Voice Mail..1 What Is Voice Processing? ....1 How Do I Use Voice Mail? ... . . 1 Using Voice Mail Etiquette . - Page 4 This page remains blank intentionally.
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Page 5: Introducing The Versatile Voice Processing System Featuring Visual Voice Mail
GCA70–347 Introducing The Versatile Voice Processing System Featuring Visual Voice Mail Congratulations and thank you for using a Comdial voice mail system. This is a powerful system that can greet your callers and record your messages. Using the visual display and interactive buttons on your telephone along with the voice prompts, you’ll find the Small Office / Versatile Voice Processing (VVP) system with Visual Voice Mail (VVM) feature quick and easy to use. -
Page 6: Feature
Small Office & VVP User's Guide Using The Visual Voice Mail (VVM) Feature You will quickly learn that as every voice menu or prompt plays, you will see a different message on your telephone display. Most of these messages offer you a choice of three different options. -
Page 7: Getting Started
GCA70–347 Getting Started The password you will use to log-on to your mailbox the first time will be the same as your mailbox number which is your extension number. You can record this number in the space provided at the end of this guide. As soon as possible, you should personalize your mailbox by recording your name, greeting, and a new password. -
Page 8: Using The Tutorial
Small Office & VVP User's Guide Using The Tutorial Versatile Voice Processing has a tutorial to help you personalize your mailbox when you first get it, and to learn some of the many and varied operations of the voice mail system. When enabled, the tutorial will play automatically every time you log-on to your mailbox. -
Page 9: Entering Your Voice Mailbox
GCA70–347 Entering Your Voice Mailbox Before you can perform any task on your voice mail system, you must enter your mailbox, or log-on to your mailbox. After logging on, you will then be able to listen to messages left in your mailbox, send messages to other subscriber’s mailboxes, and change any of your mailbox options, such as your name or greeting. -
Page 10: Mailbox
Small Office & VVP User's Guide Using Your Keypad To Enter Your Voice Mailbox Normally, you will auto log-on when entering your mailbox as described on the facing page. However, you can enter your mailbox from your telephone keypad as follows: 1. -
Page 11: Listening To Your Messages
GCA70–347 Listening To Your Messages Once you have logged-on to your mailbox, you can listen to any messages left there by your callers. The following chart illustrates the relationship between the displays you will see when playing your messages. However, when new messages are pending, and your tutorial is turned off, VVP goes immediately to display 3 (Playing message) and starts playing your first new message. -
Page 12: Messages
Small Office & VVP User's Guide Using Your Keypad To Listen To Your Messages When you log-in to your mailbox, the system will play new messages immediately after you enter your password. (If you do not wish to listen to new messages immediately after logging in, press #.)You can listen to saved messages by entering the message menu. -
Page 13: Sending Messages
GCA70–347 Sending Messages You can send messages to the mailboxes of other VVP subscribers from your voice mailbox. Display 1 Main menu Msgs Send Press Send Then, dial mailbox number of . . . or . . . intended receiver. VVP plays recorded name for entered mailbox number and asks for confirmation. -
Page 14: Using Your Keypad To Send Messages
Small Office & VVP User's Guide Using Your Keypad To Send Messages You can send a message to another subscriber’s mailbox by pressing 2 from the main menu. VVP will ask you to enter the mailbox number of the person you want to receive the message;... -
Page 15: Changing Your Options
GCA70–347 Changing Your Options There are many voice mailbox options you can change such as your name or greeting. Many of these options you can change directly from the interactive buttons under your display, while others require you to press one of the buttons on your telephone keypad. -
Page 16: Recording Your Name
Small Office & VVP User's Guide Recording Your Name You need to record your name so the system can inform callers they are leaving a message or being transferred to the correct person. By recording your name, you will be included in the directory. 1. -
Page 17: Recording Your Greeting
GCA70–347 Recording Your Greeting You can record up to ten greetings for your mailbox if your mailbox class of service allows this feature. You may want to record at least two greetings. It is not necessary to record any greeting at all, but it is more personal if your callers hear a message from you in your voice. - Page 18 Small Office & VVP User's Guide Sample Greeting 0 “Hello, this is Bob. I’m either on the phone or away from my desk. Please leave me a detailed message at the tone and I will return your call as soon as possible.” Sample Greeting 1 “Hello, this is Bob.
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Page 19: Changing Your Password
GCA70–347 Small Office & VVP User's Guide Changing Your Password To change your password, log-on to your mailbox. The following menu will appear. Main Menu Msgs Send Opts Press Opts from the main menu to select the options menu. Options menu Xfer Greet Exit To enter a new password, press 3 on your telephone keypad while the options... -
Page 20: Using Call Transfer
Small Office & VVP User's Guide Using Call Transfer When a call is received by Versatile Voice Processing, the call is either transferred to you at your desk and/or put in your mailbox if you are not available. If you are going to be away from your desk for an extended period, or do not wish to be disturbed, you can divert the calls from your desk to another phone or directly to your mailbox so Versatile Voice Processing can take a message. -
Page 21: Using Message Notification
GCA70–347 Using Message Notification Message notification will call you at another telephone (at home or at the office) and inform you that you have messages in your mailbox. Your mailbox must be configured to provide this feature. It may be necessary to consult your dealer for advanced applications of this feature. -
Page 22: Reviewing Messages For Future Delivery
Small Office & VVP User's Guide Reviewing Messages For Future Delivery You can record messages and save them for future delivery. Versatile Voice Processing will allow you to review these messages by using the review future delivery option. 1. Log-on to your mailbox. Msgs 2. -
Page 23: Understanding Other Features
GCA70–347 Understanding Other Features This section contains descriptions of some of the other features of your Versatile Voice Processing voice mail system. Consult your system administrator or your dealer if you need additional information on any of these features. Your system may not have all of these features. Calling Your Mailbox From Another Location You can call your voice mailbox when you are away from your office—from another extension, at home, in your car, or from a public pay station. -
Page 24: Setting Up Distribution Lists
Small Office & VVP User's Guide Setting Up Distribution Lists Your voice mail system can be set up with a list of mailboxes that can be included in certain messages. For instance, if you are a manager, you could create a list of all people that report to you so that you could send one message to everyone at once. -
Page 25: Using The Record Feature
GCA70–347 Using The Record Feature The Record Feature enables you to record conversations and save them. (The record feature must be enabled by a technical on a per-mailbox basis.) Versatile Voice Processing allows you to listen to the recorded conversations by accessing your mailbox and listening to the conversations as you would a voice mail message. -
Page 26: Listening To Incoming Messages
Small Office & VVP User's Guide 3. If you press the PAUSE softkey, recording will be paused and the system will display the words RECORDING PAUSED, RESUME, and STOP. Pressing RESUME will restart recording; pressing STOP will stop the recording. Record Paused Display Listening To Incoming Messages The listen feature allows you to screen calls by listening to an incoming... - Page 27 GCA70–347 3. During the listening mode, the system will display the PICKUP and STOP options. Pressing the PICKUP softkey allows you to take the call and cancels the recording. The STOP option allows you to stop listening and continue recording the message. Line 5 Display When Pickup Small Office &...
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Page 28: Personal Directory
Small Office & VVP User's Guide Personal Directory Name 24 – Small Office & VVP User's Guide GCA70–347 Mailbox Number... -
Page 29: Important Numbers
GCA70–347 Small Office & VVP User's Guide Important Numbers VVP’s Extension My mailbox # My password Number Record Multiple Greetings Here Small Office & VVP User's Guide – 25... - Page 30 NOTES...
- Page 31 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
- Page 32 Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–347.01 4/97...