Station Hunting - Comdial DXP Plus Manual

DXP Plus General Description

Station Hunting

Station hunting is available to systems with a software revision of 3.A and later. Station hunting provides
a means of routing both intercom and outside calls through an installer-determined grouping of stations.
This call routing continues to a designated overflow location in case of no answer or if all stations in the
hunt group are busy. Station hunting works equally well with intercom, standard central office (CO)
lines, direct inward dialing (DID/DNIS) lines, direct inward system access (DISA) lines, and E&M tie
lines.
For station hunting purposes, stations are considered busy under the following conditions:
•
when they are currently connected with a call (internal or external),
•
when they have an incoming call currently ringing,
•
when they have a call on hold, in DND, call forwarded, out of service or being intercepted by an OAI
application.
The installer can enable default call forwarding for a hunt group station. This feature allows the system to
forward the non-hunt group routed calls that a station receives. Calls routed to a station by the station
hunting feature ignore the default call forwarding settings. The installer can assign all types and any
number of lines to ring at a hunt group. He or she can assign the lines as direct, delayed, day 1, day 2 or
night ringing lines.
Hunt Group Attributes
Pilot Extension: This is the extension number that callers dial to call or route calls to this hunt group. The
pilot extension number is similar to a personal intercom number, or extension number, and follows the
same numbering plan restrictions. When station hunting is used with DID/DNIS, the pilot extension is the
extension number assigned in the DID/DNIS translation table. When station hunting is used with DISA,
the pilot extension can be the extension number assigned to the signals digit translation for the digital
voice announce (DVA) message associated with the DISA line.
Name: The hunt group's name is the seven character alphanumeric name of this group that is used for
LCD display and reference.
Full Name: The hunt group's full name is the 20 alphanumeric character name of the group that is used
by OAI applications. (Future development will support OAI access and control of station hunting.)
Direct Ring Lines: The list of lines that directly ring at this hunt group when the system is not in the
night mode of operation. This list can contain any lines in the system.
Delayed Ring Lines: The list of lines that delay ring on this hunt group. This list can contain any lines in
the system.
Day 1, Day 2, Night Ring Lines: The lists of lines that can ring this hunt group during these programmed
times. These lists can contain any lines in the system.
Member Stations: The list of stations that are members of this hunt group. This list can contain all
stations in the system but is limited to personal intercom numbers only.
Overflow Destination: The overflow destination is a station intercom number, a group intercom number,
a voice mail number, or another hunt group pilot extension where the system routes unserviced hunt
group calls.
Queue Ringing Calls: With the queue ringing calls feature disabled and if all stations in the hunt group
are busy, the system immediately routes hunt group calls to the overflow destination. With the queue
ringing calls enabled, in the case of no answer or if all stations in the hunt group are busy, hunt group
calls wait in a queue to be answered until an overflow timer times out then route to the overflow
destination.
GCA40–130
Understanding The Features – 101