Programming Quickq; Understanding System Startup - Comdial DXP Plus Manual

GCA70-271

Programming QuickQ

You can program the QuickQ features by any of the following parameters:
•
System,
•
Group,
•
Sub-group,
•
Agent.
You must program QuickQ from the system console windows graphic environment using either the
mouse or the keyboard. If you are not familiar with using a mouse or the keyboard in a windows graphic
environment, refer to Appendix A.

Understanding System Startup

At initial installation, the installer performs system startup and programs the DXP digital communications
system and the QuickQ to work together.
The system begins operation with the following default settings:
•
Technician ID #
•
System Manager ID #
•
Group Supervisor ID #
•
Agent's ID #
•
Overflow Threshold
•
Alarm Threshold
•
Priority Override
•
Automatic Force Call
•
Day to Night Mode
•
Agent Priority Level
•
First Message
•
Night Message
•
First Message Delay
•
Line Priority Level
To determine which settings are applicable to you, refer to the relevant headings on the following pages.
•
832
•
900
•
901 to 916
•
No default
•
210 seconds
•
45 seconds
•
2 minutes
•
No
•
Yes
•
01
•
1
•
3
•
10 seconds
•
01
Technician Password
System Manager Password
Group Supervisor Password
Agent Password
Overflow Group
Redirect Threshold
Alarm Threshold Calls in Queue
Call Screening
Manual Answer
Time for Day to Night Mode
Agent Wrap-up
Second Message
Special Message
Music Interval
Programming The QuickQ System 3-1
Programming QuickQ
832
900
901 to 916
No default
No overflow
20 seconds
0
No
Yes
5:30 p.m.
10 seconds
2
4
30 seconds