Changing The Mode Of Operation; Operating As A Supervisor - Comdial DXP Plus Manual

Operating the QuickQ System

Operating As A Supervisor

As a Supervisor, you can log in at either the QuickQ console or the DXP telephone.

Changing the Mode of Operation

There are three distinct answering modes—Day, Night and Special.
•
Day Answering Mode—The system answers with the day message, places calls on hold and distributes
incoming calls to the next available Agent. The call distribution is based on the longest idle time, or
the priority of the Agent or incoming line.
•
Night Answering Mode—The system answers with the night message then disconnects the caller. This
mode is enabled automatically at a preset time. The system automatically logs out all agents when calls
in queue have been cleared. Supervisor can change the state manually.
•
Special Mode—The Group Supervisor initiates the special mode for unique situations (for example,
network problems). During this mode of operation, the system answers callers with the special message
and disconnects them. When the preset night mode time is reached, the system will automatically
switch from special mode to night mode.
Use the following procedure to select the required mode of operation:
1. From the Supervisor's telephone, press the
Group 1 : Day
MENU
2. Select the mode of operation from the following displayed options: D A Y, N I GH T , SP E CI A L.
After you make your selection, the display returns to the Supervisor main menu and shows the new
mode at the top right corner.
Group Mode?
DAY
4-6 Operating The QuickQ System
interactive button.
MODE
MODE LOG
NIGHT SPEC'L
GCA70-271