Understanding The Messages - Comdial DXP Plus Manual

Programming QuickQ
6. The First Message Intercept Delay is the time between when QuickQ answers the call and plays the
first message to the caller since all agents are busy. Enter this time in minutes and seconds (default
equals 10 seconds).
7. The Music interval is the time between messages(between the first and second. and between repeats of
the second message). Enter this time in minutes and seconds (default equals 30 seconds).
8. Establish the line group priority. Click on the arrow icon or press Enter to open a drop-down menu.
Use this menu to choose a priority level (01 is the highest priority and 04 is the lowest priority).
Priority lines are usually assigned to in wats lines to cut down long distance cost.
9. When you have finished setting the parameters, save your changes by selecting the save-To-Disk
option from the menu bar. The Save Line-Group Changes window appears. Select
to save and close the windows.

Understanding the Messages

The QuickQ system can store up to 16 messages. The Message window (refer to Setting Announcement
Titles on Page 3-9) allows you to view the length and number of these messages. You can enter a
description to label each one if you wish.
The Current setting shows the length of the message in minutes and seconds. The Limit setting shows the
time available for the message. QuickQ allows a total of 320 seconds of message recording time.
If you plan to frequently change the messages, record a blank message with enough recording time for
future changes. Refer to the discussion titled Recording Announcement Message and Playback in the
QuickQ operation section of this guide for message recording and playback information.
Management Information
QuickQ provides both real time and historical statistical information on the performance of the call center.
Supervisors can select Ma n ag e me n t I nf o . from the menu bar and a drop down menu with the
following 5 options appears:
•
Real Time-Setup
•
Real Time
•
Historical
•
Current
•
Configuration
Refer to Section 5, Management Information for further details.
3-20 Programming The QuickQ System
GCA70-271
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