Describing The Quickq Functions; Detailing The Quickq Basic Options - Comdial DXP Plus Manual

Introducing The QuickQ System

Describing The QuickQ Functions

QuickQ is a PC-based system for redirecting of
incoming calls to a human operator or to a digital
voice announcement until a human operator is
available. QuickQ interfaces to the Comdial DXP
digital communications system through the Open
Architecture Interface (OAI) to acquire information
and control the ACD functions. The message
channels of the QuickQ Digital Voice Announcer

Detailing The QuickQ Basic Options

QuickQ is available in two packages. The station
capacity of the two packages differ but the feature
availability of each package is the same. Both
packages include real-time status display screen of
information that the system continuously updates
every three seconds. This display allows supervisors
to quickly identify conditions such as the call-waiting
time. The packages also include a comprehensive
(DVA) interface to the DXP through the station
port(s). This allows pre-recorded messages to be
played out to calling parties. The QuickQ PC
communicates with the DVA through an RS-232 serial
communication link. This communication link allows
the PC to control the messages being played on the
voice channels.
management reporting scheme that presents
information in both numerical and graphic format.
Lines
Messages
Real Time
Groups
Number of Active Agents
Maximum Agents
Introducing The QuickQ System 1 – 3
IMI66–109, Section One
Package A Package B
64 64
16 16
Yes Yes
16 16
12 48
48 250