Selecting Quickq Mis Reports; Viewing Typical Mis Reports - Comdial DXP Plus Manual

GCA70-271

Selecting QuickQ MIS Reports

The QuickQ provides comprehensive Management Information System (MIS) reports that you can either
view on the call processor computer screen or print as a hard copy. The system updates and automatically
stores all reports and can present the data in both graphic and numerical formats. This reported
information assists the System Manager in making efficient use of lines and agents.
The system collects over 63,000 different statistics and presents them in 80 different MIS reports. The
system reports are related to the following time periods:
•
hourly,
•
daily,
•
weekly,
•
monthly.
The system reports are categorized for the following four operational levels:
•
The System level reports show data for all lines and agents on the system
•
The Group level reports provide data for each group programmed on the system.
•
The Line level reports provide data for each telephone line within a specific group.
•
The Agent level reports show data for each agent in a specific group.

Viewing Typical MIS Reports

The system provides the following report formats:
•
answer bins (Figure 5-4)
•
abandon bins (Figure 5-5)
•
incoming call (Figure 5-6)
•
total time (Figure 5-7)
•
average time (Figure 5-8)
•
system capacity (Figure 5-9)
•
account code (Figure 5-10)
•
traffic analysis (Figure 5-11)
QuickQ Management Information
QuickQ Management Information 5-7