Attendant Position, Pc; Automatic Dialing; Automatic Hold—Intercom To Intercom/Line; Automatic Hold—Line To Intercom - Comdial DXP Plus Manual

GCA40–130

Attendant Position, PC

The Total Control PC attendant position is a computerized attendant operating station that consists of an
IBM-compatible personal computer, a proprietary interface circuit board (factory-installed in one of the
computer's expansion slots), a customized keyboard that includes a handset cradle, a telephone handset, a
program diskette, and all necessary cables for connecting the equipment to the DXP Plus. The DXP Plus
can handle a maximum of four PC Attendants.
Among the many features that are available to the PC attendant is a feature that allows him or her to
change the class of service of an individual station. This feature allows an attendant to control the calling
parameters of a station (such as how much or little toll restriction to allow) at any time.
The installer can program function keys F1–F12 on the PC attendant keyboard with features that are in
addition to the fixed features that these keys provide. To access the additional features, the attendant must
press and hold the CONTROL key while pressing the desired function key on the keyboard.
Authorization Code
Authorization codes have a "walking class of service" option. Walking class of service provides system
users the mobility to use their class of service (COS) features, prime line assignments, and exception
numbers on any telephone in the system instead of being limited by what is available to the particular
telephone they happen to be using. Authorization codes are associated with personal intercom numbers as
is COS, prime markings, and exception numbers. Therefore, when a user enters his or her authorization
code at any system telephone, the code alerts the system as to what features to make available to the user.
The user can use the telephone for anything allowed by his or her personal intercom number; however, a
user cannot disturb the last number redial stored there by the normal user. Once a user accesses his or her
telephone features, those features remain in effect until any idle time exceeds the authorization code
time-out period. A telephone user activates walking class of service by pressing ITCM and then dialing
#08 followed by an authorization code. Also refer to the discussion titled Lock Button.

Automatic Dialing

Refer to the discussion titled Station Speed Dial.
Automatic Hold—Intercom To Intercom/Line
If a user selects a second intercom number during the time that he or she is already active on the first
intercom number, this feature causes the first intercom number call to be automatically placed on hold.
This feature allows a user to move from intercom call to intercom call without having to press the HOLD
button to place any current calls on hold. The programmer must enable this feature for it to be available.
Automatic Hold—Line To Intercom
If a telephone user selects an intercom number while a line call is active, this feature causes the system to
automatically place the line call on hold . This is a fixed system feature and is always available.
Automatic Hold—Line To Line
If a user selects a second line during the time that he or she is already active on a line, this feature causes
the system to automatically place the first line call on hold. The feature allows a user to move from line
call to line call without pressing the HOLD button. The programmer must enable this feature for it to be
available.
50 – Understanding The Features
DXP Plus General Description