Requesting Help; Making Your Telephone Busy - Comdial DXP Plus Manual

Operating the QuickQ System

Making Your Telephone Busy

You can arrange your telephone to be unavailable to answer calls (for such times as lunch and breaks).
•
To make your telephone busy, press the
•
To return to the ready mode, press the
Busy
CANCEL

Requesting Help

When necessary, you can use this procedure to request help from your Supervisor.
1. While engaged on a call, press the
(after 5 seconds of prompting) your telephone display shows S up e rv i so r B u sy ! . You can
either retry or cancel the request.
Line Name Sub Grp Name
ACC
2. When the Supervisor calls you, you can either bring him or her into the call (conferencing) or put the
caller on hold and speak to the Supervisor in private.
Supervisor Ready!
CONF
3. If you choose to speak to the Supervisor with the call on
the customer into the conversation later by pressing the
to transfer the call to the Supervisor, or press
TRANS
assistance from the Supervisor.
Line Name:
CONF
4. While conferencing with the Supervisor, you can press the
Supervisor from the call or transfer the call to the Supervisor.
Ln Name:
CONF
4-4 Operating The QuickQ System
BU SY interactive button.
CA NCEL
HELP LOG
HELP interactive button. If the Supervisor is busy or unavailable
WRAP HELP
HOLD
Held!
RETURN TRANS
Supvr. Name
RETURN TRANS
interactive button.
, you have the option of bringing in
H O LD
CONF soft key. Alternately, you can press
to get back to the caller after receiving
RETURN
interactive button to drop the
R EL E AS E
GCA70-271