Figure 5-11. Viewing The Overflow Extension Window; Programming The External Overflow Extensions - Comdial DXP Plus Manual

Setting Up The Personal Computer

Programming The External Overflow Extensions

You can select up to four DXP personal or group intercom numbers to accept redirected unanswered calls. These
numbers must be intercom numbers that are not part of the QuickQ ACD group assignments. These overflow
extensions accept overflow calls from all 16 ACD groups. External overflow is associated with the inter group
overflow feature discussed in GCA70-271, System Manager's Guide. That feature causes a call to overflow within
a group a maximum of four times. The forth overflow is to the extension numbers that you set with this external
overflow feature. With that, further call processing occurs outside the QuickQ environment.
1. After you have opened the technician access level,
use the arrow keys to highlight the
integration-setup option, and press the ENTER
key to select the feature.
The display highlights the external overflow
2.
selection. Press the ENTER key to select the
feature.
To assign the overflow extensions, press the TAB
3.

Figure 5-11. Viewing The Overflow Extension Window

key to select the desired overflow extension, and
type the intercom number. Repeat this procedure
until you have entered all desired overflow
extensions.
To save the overflow extension parameters, press
4.
and hold the ALT key and press the S key. The
save overflow extension? window will open with
the Yes No option.
Setting Up The Personal Computer 5 – 11
IMI66–109, Section Five