Subscriber Features; Unified Messaging - Inter-Tel CS-5200 Administrator's Manual

Voice Processing Features
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INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005

Subscriber Features

Before subscribers can use voice mail, they must set up their mailbox. Mailbox setup and con-
figuration options include:
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After the subscriber's mailbox is configured, mailbox tasks include the following:
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Instructions for all of the subscriber tasks are located in the endpoint user guides. In addition to
instructions for the tasks listed on the previous page, endpoint user guides contain frequently-
asked questions, guidelines for using ASR, information about using E-Mail Reader, and flow-
charts for the standard voice mailbox and the advanced mailbox.
For the appropriate user guide for voice mail and mailbox information, refer to "Phone User
Guides" on

Unified Messaging

The Unified Messaging (UM) feature links the voice processing system with e-mail and/or pro-
vides outgoing fax capabilities. The Voice Processing Unit (VPU) uses Unified Messaging ver-
sion 2.2. The Enterprise Messaging (EM) voice processing system uses UM version 2.3. The
following sections provide information on each version.
NOTE
Version 2.2 Description
The following three levels of Unified Messaging features are included in v2.2.
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Initializing a mailbox
Setting up an e-mail password (if E-Mail Reader is enabled)
Recording personal greetings
Recording a directory name
Changing a password
Changing a message envelope
Programming remote messaging
Changing the call screening transfer method
Programming a fax destination
Changing the message search order
Accessing a mailbox
Disabling and enabling ASR (if ASR is enabled)
Accessing voice mail messages
Accessing e-mail, and fax messages (if E-Mail Reader is enabled)
Recording and sending voice messages
Canceling unheard voice messages
Recovering deleted messages
page 6.
Unified Messaging is not supported in Basic Voice Mail (BVM).
Level 1 Voice Mail As E-mail Attachments: This provides users the ability to receive
a Voice Mail message as an e-mail message with a voice attachment. The voice attach-
ment will be in the form of a "wave" (.wav) file that can be played on any computer
equipped with a sound card, speakers, and multimedia software (such as Sound
Recorder). Users can choose to receive the messages as Voice Mail and e-mail (Copy &
Forward) or as e-mail only (Forward Only). The e-mail server can use SMTP\POP3,
Subscriber Features