Audio Problems; Specifying Audio Direction; Using Record-A-Call For Diagnostics; Collecting Audio Diagnostics Data - Inter-Tel CS-5200 Administrator's Manual

INTER-TEL

Audio Problems

When the Audio Diagnostics feature code (320) is entered, the system prompts users to select a
characteristic of the audio problem. Users with 6-line display endpoints can either press the
menu button that corresponds to the displayed audio problem or enter the numeric codes for
the audio problem on their dialpads. Users with 2-line-display endpoints, or no-display end-
points, must enter the numeric codes on their dialpads because they do not have menu buttons.
A list of the 12 audio problems and the numbers associated with them is provided in the fol-
lowing table.
Table 38.
Echo
Static
One-Way Audio
No Audio
Choppy Audio
Too Soft
Although 12 predefined audio problems are available, only four can be programmed for the
system. The default numbers of the four selected audio problems may also be changed.

Specifying Audio Direction

After selecting the audio problem, the system prompts the user to choose the direction of the
audio problem. The following options are available:
•
•
•

Using Record-A-Call for Diagnostics

If the Record-A-Call feature has been programmed for the station, users can record the call
while using the Audio Diagnostics feature (see
NOTE

Collecting Audio Diagnostics Data

If your Inter-Tel service technician instructs you to collect this diagnostics data, perform a
System History Freeze using the instructions in
Audio Problems
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Default Audio Diagnostics Audio Problem Numbers
AUDIO PROBLEM
ONLY I HEAR IT (users with a 2-line display, or a no-display, endpoint press
ONLY THE OUTSIDE (users with a 2-line display, or a no-display, endpoint press
WE BOTH HEAR IT (users with a 2-line display, or a no-display, endpoint press
The Record-A-Call feature cannot be used on certain calls such as Agent Help,
Station Monitor, Conferences, and Paging.
NUMBER AUDIO PROBLEM
01 Too Loud
02 Distorted
03 Delayed Audio
04 Clipping
05 Cross-Talk
06 Other
page 254).
page 56.
System Features
NUMBER
07
08
09
10
11
12
)
1
)
2
)
3
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