Scheduled Time-Based Application Routing (Star) - Inter-Tel CS-5200 Administrator's Manual

INTER-TEL
The service technician can set a maximum length for Record-A-Call messages. The Record-A-
Call Maximum Message Length timer can be set at 0–600 minutes. A 0 setting allows mes-
sages of any length, limited only be the available disk space. The default is 30 minutes.
In a network setting, the Record-A-Call destination does not have to be on the same node as
the endpoint, but the voice processing system must have a mailbox for that endpoint.
For more information on using the Record-A-Call feature, refer to

Scheduled Time-based Application Routing (STAR)

Scheduled Time-based Application Routing (STAR) allows you to have applications with alter-
nate greetings and/or different programming set up for holidays, weekends, and other sched-
uled events.
A STAR application is basically a "routing table" for voice processing system applications.
When a direct ring-in call (from a trunk group or call routing table) rings in to a STAR applica-
tion, it sends the call to another application, according to its programmed schedule. The caller
will not be aware of this transfer, but will hear the programmed day or night greeting for the
destination application. The STAR application itself does not play a greeting.
STAR can be used with any type of application except Auto Attendant Recall and Record-A-
Call. You can even send calls from one STAR application to another, thereby "chaining" the
applications to increase the number of available schedules.
A STAR application can contain up to 20 scheduling entries with the following fields:
•
•
•
•
The following chart shows several samples of STAR entries. Note that there are two entries for
Labor Day and Memorial Day, and that Christmas Day and Christmas Holiday overlap.
STAR Programming Entries
Table 41.
ENTRY DESCRIPTION
1 Labor Day
2 Labor Day
3 Memorial Day
4 Memorial Day
5 Christmas Day
6 Christmas Holiday
7 Weekends
8 Lunch Break
9 Night Shift
10 Day Shift
The first entry in the table is checked first, and so on, until a match is found. So it is important
that you program the applications in the correct order.
Scheduled Time-based Application Routing (STAR)
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Application: This is the application (call routing announcement, Automated Atten-
dant, etc.) that is used when the scheduling information applies to the incoming call.
Start/Stop Date: If the schedule is going to be active on a single day or for a period of
days, it will have Start and Stop Dates. (To have the schedule active on only one day,
the Start and Stop Dates can be the same day.)
Days of the Week: The schedule can be used on specific days of the week.
Specific Times or Day/Night Mode: The schedule can be set to be active for a specific
period of time on the selected day(s). Or, it can be set to be active in day or night mode.
DATE
Sep 1
Sep 1
May 30
May 30
Dec 25
Dec 24 - Jan 2
Sat, Sun
M - F
M - F
M - F
DAY TIME INTERVAL
10:00 AM–2:00 PM
8:00 AM–5:00 PM
5:00 PM–8:00 AM
11:00 AM–1:00 PM
Voice Processing Features
page 207.
DAY/NIGHT APPLICATION
2600
Both 2601
2605
2606
Both 2607
Both 2608
Both 2612
2613
Night 2614
Day 2615
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