Receiving Outside Calls - Inter-Tel CS-5200 Administrator's Manual

System Features
®
INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
2.

Receiving Outside Calls

To receive an outside call on an Inter-Tel phone:
You will hear one of the following signals when receiving an outside call.
•
•
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To receive a call on a single line endpoint:
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Dial the phone number. Use the
Include the area code, if needed. You hear one of the following signals.
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Single progress tone: Your call is being placed. The associated individual trunk
or Call button flashes slowly. Model 8660 or 8662 endpoint users have the same
options as described for outgoing calls on the previous page.
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Busy signals, then music: All of the trunks in the route group are busy. Do one of
the following:
1. Camp-on and wait for the trunk.
2. Request a queue callback: The system places your endpoint in a queue for
the trunk. When you hear ringing and the display shows TG XXXX (or group
name) IS NOW AVAILABLE, lift the handset; Inter-Tel endpoint users may
also need to press the fast flashing Call button or individual trunk button (or
the button). You hear dial tone and digits being dialed. The associ-
ANSWER
ated individual trunk or Call button flashes slowly.
•
Repeating reorder tones: You are restricted from the number dialed or from
using the route selected. The display shows INVALID OUTSIDE NUMBER or
RESTRICTED OUTSIDE NUMBER. If the number that you dialed does not
match any of the programmed ARS route group patterns, the display shows
UNABLE TO ROUTE CALL.
Repeating long tones and a Call button or individual trunk button is flashing at
the fast rate: A call is ringing in. Lift the handset and/or press the flashing individual
trunk button, flashing Call button, or
users who have a programmed Voice Mail extension can press the
menu button to transfer the call to Voice Mail.) The individual trunk or Call button
flashes slowly during the call. Display endpoints show <trunk name> RINGING IN.
Intercom call or page announcing a call and a Call button or individual trunk but-
ton is flashing at the fast rate: A call has been transferred to your endpoint. Lift the
handset and/or press the flashing individual trunk button, flashing Call button, or
button. (Model 8660 or 8662 endpoint users that have a programmed Voice
ANSWER
Mail extension can press the
Mail.) The individual trunk or Call button flashes slowly during the call. Display end-
points show TG XXXX or group name TFER FROM EX XXXX or username.
An individual trunk button is flashing at the fast rate, there is no ring signal, and
you have allowed answer for the trunk. You may hear ringing on another end-
point: Press the fast-flashing individual trunk button as described above or enter the
Automatic Trunk Answer feature code (350). (The
answer these calls.)
You hear a page announcing a transfer and/or repeating long double tones: A call
is ringing in. Lift the handset; you are connected to the caller.
You hear a call ringing in on another endpoint and you have allowed answer: Lift
the handset and enter the Automatic Trunk Answer feature code (350). You are con-
nected to the lowest-numbered trunk ringing in for which you have allowed answer.
button to backspace if you make a mistake.
MUTE
button. (Model 8660 or 8662 phone
ANSWER
menu button to transfer the call to Voice
SEND TO V-MAIL
ANSWER
SEND TO V-MAIL
button cannot be used to
Receiving Outside Calls