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Inter-Tel CS-5200 Administrator's Manual

Inter-tel communication servers administrator guide
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Inter-Tel CS-5200/5400
Communication Servers
Administrator Guide

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Summary of Contents for Inter-Tel CS-5200

  • Page 1 Inter-Tel CS-5200/5400 Communication Servers Administrator Guide...

  • Page 3: System Administrator Features

    Alarm) OR entering to con- — Look up the alarm in the Administrator Guide and take the appropriate action. © Inter-Tel, Inc. February 2005 printed in US Voice Mail, and Diagnostics Administrator Features (Enable Network Night Mode) OR Enable Network Day Mode). Then enter the desired (System Date/Time), or enter Network Date/Time).

  • Page 4: Enable/Disable

    To Program System Speed-Dial Numbers: — While on-hook, enter — Enter the speed dial location code (000-999) or (0000-4999). — To change or program the name: Enter the desired name for the speed-dial number using one of the following methods: In numeric mode, the dialpad buttons are used to enter numbers 0-9, the button is used for entering a hyphen, and the colon.
  • Page 5 Part Number 580.8001 CS-5200/5400 COMMUNICATION SERVERS ADMINISTRATOR GUIDE ISSUE 1.1, August 2005 ©Inter-Tel, Inc., August 2005, printed in the USA...
  • Page 7 It provides information necessary to properly administer the system. The contents of this guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not avail- able in the initial release.

  • Page 9: Table Of Contents

    Inter-Tel Reference Documents ........
  • Page 10 ITP and SIP Connectivity ..........90 Features Common to IP and Digital Inter-Tel Endpoints ......93 Digital Endpoints .
  • Page 11 Call Routing Announcement ..........265 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Contents...
  • Page 12 Contents ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS Voice Processing Features Directories ............. 268 EM Directories .
  • Page 13 FCC, if necessary. ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The REN is used to determine the number of devices that can be connected to a single telephone line so that all the devices will ring or otherwise respond to incoming calls.
  • Page 14 FCC Regulations ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The telephone company may make changes in its facilities, equipment, operations, or procedures which may affect the operation of this equipment. If so, the customer shall be given advance notice so that any necessary modifications can be made in order to maintain uninterrupted service.
  • Page 15 This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If radio frequency interference (RFI) problems persist, contact Inter-Tel Customer Sup- port. The is now product safety certified by Canadian Standards Association (CSA) for use in both the United States and Canada.

  • Page 16: Safety Regulations

    Safety Regulations ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Safety Regulations IMPORTANT SAFETY INSTRUCTIONS The “C US” indicator adjacent to the Canadian Standards Association (CSA) mark on the product label signifies that the system has been evaluated to the applicable ANSI/UL and CSA Standards for use in both the United States and Canada.
  • Page 17 The equipment contains no operator access areas and is certified only for installation in a restricted access location, by trained personnel only. (UL 60950-1) ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 NOTICE NOTICE Safety Regulations Page xiii...
  • Page 18 Network Security Statement ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Network Security Statement Although no telecommunications system or data network is entirely secure, as long as appro- priate security measures are put in place and properly maintained by both the customer and the...

  • Page 19: Document Overview

    Inter-Tel Reference Documents ........

  • Page 20: Introduction

    This section describes the guide’s content and organization, the intended audience, typographi- cal conventions used to identify safety hazards and important information, related Inter-Tel, Inc. technical documents, and a list of abbreviations used in the guide.

  • Page 21: Changes To Issue 1.1

    INTER-TEL Changes to Issue 1.1 In addition to the content of Issue 1.0 of the Inter-Tel CS-5200/5400 Communication Servers Administrator Guide, Issue 1.1 contains new information and related instructions, and identi- fied errors have been corrected. Information and related instructions about the following hardware and software features have been added: •...

  • Page 22: Sections Of The Administrator Guide

    • System Features: The System Features section describes the business communication features available to Inter-Tel 5000 users. The section identifies trunk and feature codes, phone and endpoint features, system management and control features, and Administra- tor and Attendant features.

  • Page 23: Multicultural English References

    This guide supports the requirements of administrators in the United States of America (US) and in the Inter-Tel Europe market, which includes the United Kingdom (UK). Because of this dual support, dual references are made to industry features, standards, and jargon, as appropri- ate throughout the guide.

  • Page 24: Inter-Tel Reference Documents

    • Inter-Tel CS-5200/5400 Program Planning Sheets (.DOC), part no. 835.2882 Phone User Guides Technical details and instructions for using the digital phones supported by the Inter-Tel 5000 appear in the following user guides: • Model 8500 User Guide, part no. 550.8114 •...

  • Page 25: Hazard Identification And Supplemental Information

    Hazard Identification and Supplemental Information This guide uses standardized graphic conventions to promote safe practices, to prevent or mini- mize damage to equipment, to avoid the corruption of data, and to clarify the Inter-Tel, Inc. position on certain technical or business issues.

  • Page 26: Abbreviations And Acronyms

    Document Overview ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Supplemental Information Notices, Notes, and Important messages provide supplemental information about the topic being discussed. A NOTICE stipulates conditions, requirements, and/or policies relevant to the topic under dis- cussion.
  • Page 27 FoIP HTML IPRA ISDN MGCP CAUTION without Triangle ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 SPELLED-OUT MEANING Communication Server Computer Telephony Direct Dialing Inward (DID in Europe) Dynamic Host Configuration Protocol Direct Inward Dialing Direct Inward System Access...
  • Page 28 Document Overview ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 1. Abbreviations and Acronyms (Continued) ABBREVIA- TION PSTN RTCP SMDR TFTP VoIP Page 10 SPELLED-OUT MEANING Operator System Access Open Systems Interconnect Peer to Peer Personal Computer...

  • Page 29: Product Description

    Introduction ............. 12 Inter-Tel CS-5200/5400 Communication Servers ......12 Inter-Tel Network Capability .

  • Page 30: Introduction

    Resources,” which follows on this page. In this guide, a “trunk” is an audio path that connects the Inter-Tel 5000 with the public tele- phone network. Both systems can support between 2 and 92 non-IP trunks. In addition, the CS-...

  • Page 31: Summary Of Hardware And Software Features

    IP phones, IP trunk gateways, and other IP endpoints across 10/ 100Base-T Ethernet. Inter-Tel 5000 IP Resource Usage On the Inter-Tel 5000, IP resources are used to provide the following call processing capabili- ties: • IP endpoints •...

  • Page 32: Licensing

    IP networking resources. With required hardware and licensing, the Inter-Tel CS-5200 can support a mix of up to 28 IP endpoints, IP network trunks, and/or IP gateway trunks. Additional IP endpoint licenses are required before more than five IP end- points will operate on a system.

  • Page 33: Inter-Tel Cs-5200

    Central Office (CO)/Local Exchange Trunks: Including the two loop start circuits built into the chassis, up to 14 loop start trunks can be supported by the Inter-Tel 5000. Up to three Loop Start Modules (LSM) can be installed, and LSMs are available with either two or four ports.

  • Page 34: System Network Capacities

    Single line phones: In addition being able to install single line phones in each of the two circuits built into the Inter-Tel CS-5200/5400 chassis, one single line phone can be installed in with each IP-SLA, and two single line phones can be installed with each SLA.

  • Page 35: Voice Processing System Applications

    EM, refer to the Voice Processing Unit Installation Manual, part no. 835.2890. Voice Processing System Applications Inter-Tel voice processing systems support several voice processing system applications. Depending on your site’s voice processing system, equipment, and licensing, you may have...
  • Page 36 Product Description ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Automated Attendant: Automated Attendant is a programmable feature that provides automated call answering services. Calls can transfer, forward, or directly ring in to Automated Attendant. When Automated Attendant answers a call, it plays a recording that gives dialing instructions.
  • Page 37 Depending on which voice processing system you are using, you may have UM version 2.2 or 2.3. For infor- mation about UM, refer to Voice Processing System Applications ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 page 277. page 279.

  • Page 38: Voice Mail Networking

    Product Description ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Mail Networking A voice processing system can be installed on any or all nodes in the user’s network. These voice processing systems can also be networked together to allow a caller to leave a message on the local voice processing system for a mailbox located on another voice processing system in the network.
  • Page 39 Administrator Programming Planning Sheets ....... . . 69 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Administrator Procedures...

  • Page 40: System Administrator Procedures

    Any Inter-Tel phone can be designated as a System Administrator phone through Database Programming. However, to facilitate programming and to manage system Alarm messages, Inter-Tel recommends using a six-line display phone for this purpose, such as the Model 8660 IP phone or Model 8560 digital phone.

  • Page 41: System Administrator Procedures

    You hear a single confirmation tone. The display shows DAY MODE IS ON. Placing the Local System in Day or Night Mode ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 page 26 for a list of programming areas) Administrator Procedures...

  • Page 42: Setting System Date And Time

    INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Setting System Date and Time Inter-Tel CS-5200/5400 supports the Automatic Daylight Saving Time (British Summer Time, in Europe) feature. However, the Enable Daylight Saving Time NOTE flag in Database Programming must be set to Yes to use the Automatic Daylight Saving Time/British Summer Time feature.

  • Page 43: Synchronizing Network Time

    While on-hook, enter the Synchronize Network Time feature code (9811). You hear a confirmation tone, and the display shows NETWORK TIME SYNCHRONIZED. Synchronizing Network Time ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 to backspace or press MUTE If using a phone programmed for the Japanese language, enter the date as year, month, day.

  • Page 44: Swap Extension

    Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Programming the Database Using a System Administrator Phone Any System Administrator phone can perform database programming. However, programming requires a display phone, such as an Executive Display, Professional Display or Model 8560 digital phone or the Model 8660 IP phone.
  • Page 45 ( changes. To program endpoints: While on-hook, enter the Program Database feature code (9932). Station Programming ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 NUMBER OF TIMES BUTTON IS PRESSED & ’ Ñ page ) or Speaker button to cancel programming and discard any unsaved...
  • Page 46 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If a password is required, the display shows ENTER PASSWORD. Use the dialpad to enter your 1–8 digit password and press not press If a password is not required, skip this step.

  • Page 47: Toll Restriction

    When finished with all programming, press OPTION prompt is displayed. This ends the programming session. Station Programming ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 menu button. The display shows ENTER ENDPOINT INFO OPTION. Select menu button. The display shows ENTER ATTENDANT ATTENDANT EXTENSION.
  • Page 48 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one of the following: — Delayed Reset: Press play shows DELAYED RESET SCHEDULED. The system will be reset at the pre-programmed time.
  • Page 49 INFORMATION IN THIS CHART IS SHOWN AS FOLLOWS: YOUR INPUT ENDPOINT DISPLAYS Endpoint Database Programming Flowchart ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 1 or ENDPOINT menu button...

  • Page 50: System Programming

    Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Programming You can use your Administrator phone to program the following system-wide information: • Define Do-Not-Disturb (DND) messages: The messages for the Do-Not-Disturb fea- ture can be reprogrammed through an Administrator’s phone. Administrators can delete or change messages 01–20 to any value up to 16 characters.
  • Page 51 Both devices must reside on the same node as the Administrator performing the swap. — Both devices must be the same type (i.e., both digital, both Inter-Tel Protocol (ITP) mode, both SIP mode, or both single line phones). — Neither device can be the Administrator phone performing the swap.
  • Page 52 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 2.) The display shows VERIFY PASSWORD. Enter the password exactly as you c. Reminder Messages: This option allows you to program the reminder messages used by the endpoints. To select it, press ton.
  • Page 53 5.) If a system reset is required, the display shows ENTER SYS RESET System Programming ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ACCEPT to exit to the ENTER ENDPOINT EXTENSION prompt. The display shows UPDATING DATABASE for four seconds and then DATABASE UPDATED.
  • Page 54 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 — Delayed Reset: Press — Immediate Reset: Press Page 36 or the DELAYED display shows DELAYED RESET SCHEDULED. The system will be reset at the pre-programmed time. or the IMMEDIATE tem now.
  • Page 55 INFORMATION IN THIS CHART IS SHOWN AS FOLLOWS: YOUR INPUT ENDPOINT DISPLAYS System Database Programming Flowchart ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 2 or SYSTEM menu button ENTER SYSTEM OPTION...
  • Page 56 Polarity Reversal: A loop reversal must be received to consider the call valid. When the first loop reversal is received, the call is made valid immediately, and the Inter-Tel phone display will begin call cost. When a second loop reversal is received, the system will terminate the call.
  • Page 57 Answer Supervision: To program the answer supervision for the trunk, press Trunk Programming ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ) or Speaker button to cancel programming and discard any unsaved again to continue. menu button. The display shows the extension number,...
  • Page 58 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 SION OPTION, press ity-reversal supervision type. Or, press Valid Call timer supervision. Or, press for Valid Call timer with Polarity Reversal supervision. Then press to continue. Caller ID: To enable or disable Caller ID, press ton.
  • Page 59 When finished with all programming, press OPTION prompt is displayed. This ends the programming session. Trunk Programming ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 or the menu button. When the display shows TOLL RESTRIC- TOLL RESTRICTION for day mode, press...
  • Page 60 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one of the following: • Delayed Reset: Press play shows DELAYED RESET SCHEDULED. The system will be reset at the pre- programmed time.

  • Page 61: Cs-5200/5400 Administrator Guide, Issue 1.1 – August

    Press 6 or TRUNK BUSY menu button Trunk Database Programming Flowchart ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 3 or TRUNK menu button ENTER TRUNK OPTION...
  • Page 62 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Trunk Database Programming Flowchart (Continued) CONTINUED FROM PREVIOUS PAGE Enter the number of the trunk group to be programmed TRUNK GROUP OPTION Press 1 or ANS ACCESS DAY...

  • Page 63: Pbx Trunks

    REDIAL • Press one of the Speed Dial buttons on the Inter-Tel phone to enter the outside phone number (up to 16 digits) programmed under that button. Speed dial names can contain up to 16 characters. To program Speed Dial names, dialpad but- tons are used to enter the desired letters, numbers, and punctuation in English/Spanish, or Japa- nese (Katakana).
  • Page 64 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Use the following table to guide you as you program alphanumeric information. BUTTON ENGLISH/SPANISH CHARACTERS *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language.

  • Page 65: Programming And Using Mini-Dss Buttons

    SYS SPD BIN #XXX UPDATED. Programming and Using Mini-DSS Buttons Direct Station Select (DSS) buttons, located on a Mini-DSS unit or on an Inter-Tel phone, pro- vide one-button access to extension numbers. If the button is equipped with a lamp, you can visually monitor the status of the associated extension.
  • Page 66 To use the speakerphone: While on-hook, press the Speaker button or Speaker button lights. The display shows ENTER EXTENSION NUMBER. If you want to place a private (nonhandsfree) call to an Inter-Tel phone, press the pound ( Press the desired button.

  • Page 67: System Alarms

    On remote nodes, network-wide alarms will indicate the name of the node on which the alarm occurred. The node name is obtained from the username. Managing System and Network Alarms ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Mini-DSS Administrator Procedures ∞...
  • Page 68 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To respond to a minor alarm from any alarm display phone: When a minor alarm indication appears, write down the alarm information. While on-hook, clear the alarm by entering the Clear System Alarm feature code (9850) or the Clear Network Alarm feature code (9851).
  • Page 69 If the major alarm appears on a group of endpoints, the associated Digital Network Alarms ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 (Continued) DESCRIPTION AND ACTION REQUIRED (CONTINUED) The certificate is not yet valid or the system is not connected to the appropriate System Manager server.
  • Page 70 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Endpoint Module (DEM-16) may have failed. The warning might also appear on a single phone if the phon or its cabling are defective. Because they indicate that all or part of the sys- tem is inoperative, major alarms require immediate attention from service personnel.
  • Page 71 The queue holds up to 30 alarms, with priority, 1 (high) to 4 (low), given to those listed in the following table. Alarm Queue ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ALARM # PRIORITY A010 A011 Critical...

  • Page 72: Enabling/Disabling The Internal Modem

    When this happens, each v8.2-and-later node must manually clear the other network alarms. For example, imagine a three-node network with Node 1 running Axxess v8.0, Node 2 running Axxess v9.0, and Node 3 running Inter-Tel 5000 v1.1. The following sequence of events could possibly occur: •...

  • Page 73: Using The Network Group Diagnostics Feature

    Groups have been programmed correctly. When the Network Group Diagnostics feature code is entered, the platform initiates pings from each Inter-Tel IP device and determines if the other devices respond to the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message.

  • Page 74: Freezing/Unfreezing The System History

    Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Enter the module number where the device to be seized is located (if you enter a single digit, press display shows INVALID MODULE NUMBER.) Do not enter the Unit number (0). The display shows ENTER PORT.

  • Page 75: Voice Mail Administrator Procedures

    Freezing/Unfreezing the Network History ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If ASR is enabled for your mailbox, you have the option of issuing a spo- ken command or pressing a dialpad button. For ASR guidelines, refer to “Automatic Speech Recognition”...

  • Page 76: Recording A Broadcast Messages

    Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 When prompted, do one of the following: • Say “Accept” or press • Say “Replay” or press • Say “Append” or press • Say “Re-record” or press Once you have initialized your mailbox, you can access it and the Voice Mail Administrator’s menu as indicated below.
  • Page 77 However, before personal mailbox options can be changed, the mailbox must be ini- tialized by the user. For programming instructions to change personal options, refer to the applicable Inter-Tel Phone User Guide, which are listed under “Phone User Guides” on Each subscriber’s mailbox has the following personal options: •...
  • Page 78 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Fax Destination Number: If an endpoint is programmed to receive incoming faxes, the user can program the fax destination number that will receive the faxes that are sent to the mailbox.
  • Page 79 Options Menu. NOTE Change Procedures for Mailbox Personal Options ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 . The recorded name is played. You have the following options: to accept the recorded name. to replay the recorded name. to add to the name.
  • Page 80 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Hang up or press To set up Remote Messaging, if enabled in DB Programming: Access the Voice Mail Administrator’s mailbox and menu. Refer to Say “Mailbox Maintenance” or press option.
  • Page 81 Hang up or press Change Procedures for Mailbox Personal Options ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 for More Options. . The system tells you what the current transfer method is. to select unannounced transfers. to select screened transfers.

  • Page 82: Importing Fax Documents

    Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Changing A Group List Name A Group List is a collection of mailboxes that is programmed in DB Programming. Subscribers can use Group Lists to send messages to several mailboxes simultaneously. With the Voice Mail Administrator mailbox, you can record a name for the Group Lists that have been pro- grammed in the system.

  • Page 83: Creating Audiotex Recordings

    If you use the Voice Mail Administrator’s mailbox to record or assign a Creating Audiotex Recordings ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 if the number is correct and go to the next step. Or, say “Re- if you want to re-renter the number.
  • Page 84 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 recording to an application with a list of several recordings, your input will change only the first entry in the list. You cannot change the other entries using the Voice Mail Administrator’s mailbox.

  • Page 85: Recording Custom Voice Mail Prompts

    If the prompt is available in two formats, select one of the following: • Say “Standard” or press Recording Custom Voice Mail Prompts ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 for day mode. for night mode. to return to the previous step. to accept the recording.
  • Page 86 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Say “Speech Recognition” or press The current prompt is played. You have the following options: • Say “Replay” or press • Say “Replace” or press Record the prompt and then press •...

  • Page 87: Administrator Programming Planning Sheets

    Thank you for calling XYZ Company. All of our representatives are busy right now. Please hold. Recording Custom Voice Mail Prompts ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 65. Depending on which voice processing system your site uses, how your TEXT Administrator Procedures WHERE USED (EXT #) Ext.2011 (Hunt Group...
  • Page 88 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Endpoint Programming Administrator Database Programming Password: ___________________________ Endpoint Information For each station to be programmed, record the following information. Endpoint Extension #: Administrator endpoint? Attendant endpoint? House Phone? This endpoint’s attendant:...
  • Page 89 MESSAGE 17 (MAKE RESERVATION): MESSAGE 18 (REVIEW SCHEDULE): MESSAGE 19 (LUNCH): MESSAGE 20 (REMINDER): Recording Custom Voice Mail Prompts ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 PRIMARY LANGUAGE REMINDER MESSAGE Administrator Procedures SECONDARY LANGUAGE REMINDER MESSAGE Page 71...
  • Page 90 Administrator Procedures ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Changing Station Extension Numbers OLD EXTENSION NUMBER NEW EXTENSION NUMBER Swapping Stations EXTENSION NUMBER SWAPPED WITH EXTENSION Page 72 Recording Custom Voice Mail Prompts...
  • Page 91 Toll Restriction Classes of Service: Trunks in Trunk Groups: Recording Custom Voice Mail Prompts ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Polarity Reversal or Valid Call or Valid Call with Polarity Reversal Yes or No Normal or Short...

  • Page 93: Hardware And Endpoints

    Back of the Inter-Tel CS-5200/5400 Chassis ....... . . 78...
  • Page 94 Default Inter-Tel Phone Feature Buttons ........

  • Page 95: Inter-Tel Cs-5200/5400 Communication Servers Chassis

    For Attendant-like capability, the system supports a 16-extension direct station select (Mini- DSS) unit that attaches to one of Inter-Tel’s Six-Line Display IP or digital phones. To enable IP communication through the public telephone network, the Inter-Tel CS-5200/5400 also sup- ports gateway trunk hardware.

  • Page 96: Back Of The Inter-Tel Cs-5200/5400 Chassis

    Digital Expansion Interface Unit Each Digital Expansion Interface (DEI) unit and its associated hardware and software provides digital capability. Dimensions of the DEI are the same as the Inter-Tel CS-5200/5400 Commu- nication Servers chassis. Refer to “Inter-Tel CS-5200/5400 Communication Servers Chassis Dimensions”...

  • Page 97: Modules

    Modules (DEM-16). IP Operating Modes Depending on the model, Inter-Tel IP phones operate in Inter-Tel Protocol (ITP) mode or Ses- sion Initiation Protocol (SIP) mode. Models 8600, 8620, 8622, 8662, and 8690 Multi-Protocol phones operate in ITP mode or SIP mode.

  • Page 98: Inter-Tel Protocol Mode

    When the multi-protocol phones are in SIP mode, the phones use SIP to connect to the Inter- Tel SIP Server (v1.1 or later). The advantage of running in SIP mode on an Inter-Tel advanced communications platform is the use of the Shared Extension feature. A shared extension allows up to five SIP phones to use the same extension number on the same system.

  • Page 99: Ip Endpoints

    INTER-TEL IP Endpoints To allow system flexibility and cost efficiency, both Inter-Tel proprietary and other industry- standard endpoints can be used with the Inter-Tel 5000. IP endpoints using Inter-Tel Protocol (ITP) and Session Initiation Protocol (SIP) modes allow users to communicate using the Local Area Network (LAN) and the public telephone network.

  • Page 100: Hard Ip Phones

    IP and SIP phones with the public switched telephone network (PSTN). Inter-Tel, Inc. assumes no responsibility for problems that may result from an unaccessible line being connected to an MGCP or SIP gateway.

  • Page 101: Feature Code

    ACD Agent Wrap-Up Terminate Agent Help Request Agent Help Reject AudioCodes MP-104 SIP Gateway ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 SIP trunks do not support the Direct Inward System Access (DISA) or speed dial features. page FEATURE...
  • Page 102 Hardware and Endpoints ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 11. ITP and SIP Features and Feature Codes (Continued) FEATURE NAME Answer (Ringing Call) Automatic Intercom Access On/Off Automatic Line Access On/Off Automatic Line Answer Background Music On/Off...

  • Page 103: System Speed Dial

    Multi-protocol phones operating in SIP mode use the feature codes that are pro- NOTE grammed on the node. AudioCodes MP-104 SIP Gateway ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 FEATURE CODE Hardware and Endpoints ITP MODE SIP MODE √...

  • Page 104: Itp And Sip Feature Exceptions

    Hardware and Endpoints ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ITP and SIP Feature Exceptions Some endpoints cannot fully support certain features due to hardware or software restrictions. These exceptions are listed below by endpoint type. Model 8600: The Model 8600 phone operates in ITP or SIP mode. However, it does not sup- port the following features (feature code) in either mode: •...

  • Page 105: Feature Codes

    Table 13. Flashing Light Indicators for IP and Multi-Protocol Phones BUTTON ANSWER CALL IP Phone Flashing Light Indicators ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 FEATURE ITP MODE CODE 9928 Displays the version [9128 in and date of the call Europe] processing software.
  • Page 106 Hardware and Endpoints ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 13. Flashing Light Indicators for IP and Multi-Protocol Phones(Continued) BUTTON FEATURE HUNT GROUP Mini-DSS MUTE SPEAKER SPEED DIAL Page 88 STEADY SLOW MEDIUM 0 IPM 30 IPM...
  • Page 107 TRUNK For transfers, the IC or CALL button LED goes out when the user hangs up. Requires a programmable button. IP Phone Flashing Light Indicators ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 STEADY SLOW MEDIUM 0 IPM 30 IPM...

  • Page 108: Itp And Sip Connectivity

    (LAN) and the public telephone system. IP and SIP calls can be routed through the Inter-Tel CS-5200/5400 or they can be configured as members of the same Network Group. If the phones are configured as members of a Network...

  • Page 109: Battery Packs And Chargers

    Power Supplies Each SIP and IP endpoint must use a compatible power supply. Because there are many power supply options, contact your authorized Inter-Tel equipment provider when selecting a power supply for an IP or SIP endpoint. IP Phone Limitations SIP and IP phones: •...

  • Page 110: Automated Boot Code Update

    To install and configure IP and SIP endpoints requires knowledge of appropriate network set- tings and familiarity with the associated hardware and software. Installation and configuration information for all IP and SIP endpoints should be referred an Inter-Tel-ceritfied service tech- nician. For further information, contact your authorized Inter-Tel equipment provider.

  • Page 111: Features Common To Ip And Digital Inter-Tel Endpoints

    LCD windows, Call buttons, and feature buttons. They share a common data structure, data entry fields in DB Programming, and call processing fea- tures. The following sections describe important similarities of IP and digital Inter-Tel end- points.
  • Page 112 Hardware and Endpoints ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 4. Model 8560, 8660, or 8662 LCD Screen LCD WITH SIX 16-CHARACTER LINES Figure 5. Executive Display LCD Screen LCD WITH SIX 16-CHARACTER LINES Two-Line Display The Model 8620/8622 IP phone, Models 8520 and Standard and Associate Display digital phones are equipped with a two-line displays that support 16 characters per line.

  • Page 113: Default Inter-Tel Phone Feature Buttons

    CALL BUTTONS 1–4 LCD Contrast Adjustment ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 page The Model 8620 IP phone is equipped with a contrast control knob to adjust the contrast level. This knob is located on the back of the phone and can be adjusted while viewing the display.
  • Page 114 Up to 250 different keymap groups can exist. Each node contains its own keymap programming. Each Inter-Tel phone is assigned a standard keymap and can also have an alternate keymap. For information about switching between standard and alternate keymaps, refer to When the system is in the default state all phones are assigned to default Keymap 01.
  • Page 115 If an appear under a Call button. Keymaps ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CALL BUTTON 1 CALL BUTTON 2 Shows status of call #1 Shows status of call #1 Shows ring flash for...
  • Page 116 Hardware and Endpoints ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Next Button: Not required for digital phones. Digital phones use the Volume button for scrolling forward through displays. • Page Zone Button: A page zone button is programmed with one of the page access codes (9600–9609 or 9600–9649 depending on the software version) for quick access to...

  • Page 117: Secondary Extension Appearances

    The secondary extension button can be located on an Inter-Tel phoneor on a Mini-DSS Unit. There are two ways to make a secondary extension button: •...
  • Page 118 Headsets An electret headset can be connected to Inter-Tel Model 8600, 8620, and 8660 IP phones or to Inter-Tel Model 8500, 8520, and 8560 digital phones. Pressing the Speaker button connects or disconnects calls when the headset is attached.

  • Page 119: Digital Endpoints

    (317). The display shows HEADSET MODE ON. Disconnecting a Headset The following procedures describe how to disconnect a headset from an Inter-Tel phone. To disconnect the headset from a Model 8620 or 8660 IP or a Model 8520 or 8560 digital phone: Unplug the headset cord from the back of the phone.

  • Page 120: Inter-Tel Digital Phones

    The following paragraphs describe the features supported by Inter-Tel endpoints. Throughout this guide, the term “Inter-Tel endpoint” refers to full-feature endpoints/ NOTE phones manufactured and sold by Inter-Tel. The term does not apply to industry- standard single line DTMF phones. Display and Nondisplay Digital Phones...

  • Page 121: Enhanced Speakerphones For Digital Phones

    (Special button) and Speaker (or presses feature code, 310) to have an enhanced speakerphone call in the conference. Executive and Professional Display Speakerphones ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ∞ Hardware and Endpoints ∞ and enters the...

  • Page 122: Digital Phone Flashing Light Indicators

    Hardware and Endpoints ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Digital Phone Flashing Light Indicators The following table summarizes digital phone LED flash rates in interruptions per minute (IPM).. Table 16. Inter-Tel Digital Phone LED Flash Rates...

  • Page 123: Red And Green Leds

    TRUNK unplugged. (Red LED) *The LED changing color condition only applies to Inter-Tel digital phones equipped with LEDs that can light red or green in accordance with the way the buttons are programmed. Red and Green LEDs Inter-Tel Models 8500, 8520, and 8560 digital phones; Executive, Professional, Standard, and Associate Display phones;...

  • Page 124: Single Line Endpoints

    Off-Hook Voice Announce (OVHA) receive capability or to install an optional Modem Data Port Module (MDPM). When used in conjunction with the Inter-Tel 5000 DEI product, the PCDPM supports audio only with v1.1 software. In this version of software, the serial port is not func-...

  • Page 125: Off Premises Extensions (Opx)

    INTER-TEL Off Premises Extensions (OPX) Off premises extensions are remote single line DTMF endpoints connected to the Inter-Tel sys- tem through telephone company OPX circuits (or customer-provided circuits). OPX phone users gain access to the features by hookflashing/recalling (pressing and releasing the hookswitch quickly) and entering feature codes.

  • Page 126: Optional System Equipment

    11023 may appear as “110-23,” or “- 1-1023,” etc. Optional System Equipment The following optional equipment can be purchased and installed with the Inter-Tel system. Complete specifications and installation instructions are provided in the Inter-Tel CS-5200/ 5400 Installation and Maintenance Manual, part no. 580.8001.

  • Page 127: Additional Information And Troubleshooting

    Multi-Protocol Endpoints: Supported Features, Buttons, and LED Indications document, part no. 835.2840. For detailed troubleshooting information, including troubleshooting tables for SIP and IP endpoints, refer to the latest version of the Inter-Tel CS-5200/5400 Communica- tion Servers Installation and Maintenance Manual, part no. 580.8001.

  • Page 129: System Features

    ACD Call Distribution ..........144 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features...
  • Page 130 Inter-Tel Endpoint Displays........
  • Page 131 Receiving Outside Calls ........... 188 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features...
  • Page 132 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS On-Hook Monitoring ............189 Group Listen Feature .
  • Page 133 Endpoint Password ............239 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features...
  • Page 134 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS Remote Do-Not-Disturb Programming ........240 Remote Forward Programming .

  • Page 135: Access To The Features

    Depending on the feature and system programming, users can either enter feature codes imme- diately after lifting the handset or while on-hook, or they must signal the system before enter- ing the feature code. Inter-Tel endpoint users signal the system by pressing the Special button (which is represented by hookflash (press and release the hookswitch quickly).

  • Page 136: Speaker Buttons

    Speaker ( illustration of a speaker ( ) represents the Hold Buttons On all Inter-Tel endpoints (except the Model 8000 Series endpoints) the Hold feature is con- trolled by a Hold ( international hold illustration ( ) represents the Dialpad “Hot”...

  • Page 137: Endpoint Feature Codes

    ACD Agent Logout ACD Agent Login/Logout Toggle ACD Agent Wrap-Up Terminate Trunk Access Codes ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CODE US/EUROPE 92000* Allows the system to select the desired route for placing a call, as programmed in the database.
  • Page 138 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME Agent Help Agent Help Reject Answer (Ringing Call) Audio Diagnostics Automatic CO Access On/Off Automatic IC Access On/Off Automatic Trunk Answer...
  • Page 139 Display Time/Date (ITP) Show IP Address (SIP) Endpoint Feature Codes ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CODE Forwards all calls to another endpoint or to an outside endpoint number if not answered within a predetermined amount of time, or immediately if the endpoint is in use.
  • Page 140 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On/Off Do-Not-Disturb Override Enhanced Speakerphone Enable Feature Key Default Group Listen Handsfree On/Off Headset Enable Headset Disable Headset On/Off Hold –...
  • Page 141 Program Buttons Program Endpoint Password Queue Request Endpoint Feature Codes ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CODE (Model 8620/8622, 8660, or 8662) Adjusts the LCD contrast on the display. The endpoint must be idle to use this feature.
  • Page 142 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME Record-A-Call Redial Redirect Call Reminder Message Reminder Message Cancel Remote Programming Reverse Transfer (Call Pick-Up) Review Keys Ring Intercom Always On/Off...
  • Page 143 Clear Network Alarm Clear System Alarm Administrator Feature Codes ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CODE (Hunt Group supervisors only) Allows a desig- nated hunt group supervisor to monitor a call of anyone in the associated hunt group.
  • Page 144 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 20. Administrator Feature Code Definitions(Continued) FEATURE NAME Diagnostics On/Off Enable Network Day Enable Network Night Modem Disable Modem Enable Modem Reset Night Ring On/Off Periodic Diagnostics On/Off...

  • Page 145: Synchronize Network Time

    Diagnostic – ASAI Snoop On Diagnostic – Dump Extension Diagnostics Feature Codes ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CODE (US/EUROPE) 9811 Synchronizes the minutes past the hour across the network. NOTE: If a node's time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change.
  • Page 146 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 21. Diagnostics Feature Code Definitions(Continued) FEATURE NAME Diagnostic – Dump Node Information Diagnostic – Dump System Diagnostics Diagnostic – Heap Dump Diagnostic – Heap Statistics Page 128...
  • Page 147 Diagnostic - Network Groups Diagnostic - Print Auxdata Diagnostics Feature Codes ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CODE (US/EUROPE) 9948/9148 This feature code is toggles through the three different ISDN view output modes. Entering the feature code the first time puts the ISDN view feature into headers only mode.

  • Page 148: Diagnostics Feature Code Definitions

    System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 21. Diagnostics Feature Code Definitions(Continued) FEATURE NAME Diagnostic - Print Message Log Diagnostic - Print Network Log Diagnostic - Query Node Traffic Diagnostic - Show Version Diagnostic - SIP View...

  • Page 149: Default Extension Numbers

    Voice Processing System Applications Page Zones External Page Ports Individual Trunks Extension Numbers ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 1000–1999 2000–2074 or 2000–2299 2500–2999 9600–9609 or 9600–9649 (Used only for program- ming a feature button to select a page zone.) 91000–91003...

  • Page 150: Attendant Phones

    When the Inter-Tel 5000 Network Communications Solutions platform is installed in a net- work, two types of primary Attendants are possible: •...

  • Page 151: Attendant Recall

    The conference at any time by pressing the fluttering Attendant Recall ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 button to flash. Display phones show UNSUPER- button. (If more than one trunk is recalling, pressing the ANSWER button selects the outside call indicated on the display.)

  • Page 152: Hunt Groups

    System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 expires, the conference recalls your phone again. If the parties have hung up, hang up to disconnect the call. Hunt Groups The Hunt Group feature permits calls to be placed to a group of stations and to be automati- cally transferred to an available phone within the group.

  • Page 153: Hunt Group Call Processing

    Hunt Group Call Processing ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 page 143 for information on the additional distribution DISTRIBUTED HUNT GROUP CALL PROCESSING...

  • Page 154: Hunt Groups And Call Forwarding

    To remove the endpoint from its hunt group(s) or replace the endpoint in its hunt group(s): Inter-Tel endpoints: While on- or off-hook, enter the Hunt Group Remove feature code (322) to halt hunt group calls or enter the Hunt Group Replace feature code (323) to return the endpoint to its hunt group(s).

  • Page 155: Advance Timer

    Ext. 1001 Ext. 1002 Ext. 1006 Ext. 1007 Ext. 1011 Ext. 1012 Ext. 1020 UCD Hunt Groups ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 No Answer 18 sec. Announcement Timer 18 sec. 18 sec. Announcement Station (once only) 18 sec.
  • Page 156 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Announcement Endpoints: When a call rings in or is transferred to a hunt group, the Announcement and Recall timers are started. The incoming call circulates through the hunt group until it is answered or the Announcement timer expires.
  • Page 157 0.) UCD Hunt Group Priority Levels Figure 7. UCD Hunt Group Priority List ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Axxess page 265. PRIORITY LEVELS Calls ring in or...
  • Page 158 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 UCD Hunt Group Supervisors and Station Monitoring The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a specified hunt group. It can be useful in training or in evaluating the performance of hunt group members.

  • Page 159: Supervisor Barge-In

    Another supervisor has already joined the call. When the above situations occur, the supervisor will see display. The Barge-In/Silent-Monitor feature can be used across all Inter-Tel network NOTE nodes, as long as all Axxess nodes are running at least v9.0. The System Administrator can also now add off-node Endpoints as hunt-group supervisors.
  • Page 160 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Dial the extension number (or press the lit sta- tion Speed Dial or Mini-DSS button) of the endpoint to be monitored. After automatically connecting to the call, the display shows MONITORING <extension number>.

  • Page 161: Acd Hunt Groups

    ACD hunt groups can use the standard hunt group features described on UCD features described on ACD Hunt Groups ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 JOIN AND menu button or enter the Join feature MONITOR menu button.
  • Page 162 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ACD Call Distribution When an intercom or outside call is transferred or rings in to the ACD hunt group, it can circu- late in linear or distributed order (as described on distribution methods:.
  • Page 163 Logout feature code (328). The display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. Hang up if off-hook. ACD Agent Log In and Log Out ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 AGENT ID IN UCD/ACD HUNT GROUP HUNT GROUP Ext. 2000...
  • Page 164 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To log in to all of your ACD hunt groups at once using the login/logout feature code: While on- or off-hook (single line users must lift the handset), enter the ACD Agent Login/Logout feature code (328).
  • Page 165 If the agent wants to terminate the Wrap-Up Mode while an ACD call is on Hold, the proce- dure described in the preceding section can be used. Restart ACD Idle Time Upon Login Flag ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features ) to log out of Page 147...
  • Page 166 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ACD Agent ID Automatic Connect Flag When the ACD Agent ID flag is enabled, and the agent is using a headset, ACD hunt group calls will automatically be connected following a short ring burst. This feature will not work if the agent is not using a headset.

  • Page 167: Acd Hunt Groups Span Nodes

    INTER-TEL Inter-Tel endpoints: If the system is programmed for direct connection of reverse transferred calls, you are immediately connected. If not, press the flashing CALL, indi- vidual trunk, or Single line endpoints: You are automatically connected. ACD Hunt Groups Span Nodes The premium feature called Remote Automatic Call Distribution Hunt Groups allows ACD hunt groups to span nodes.
  • Page 168 Inter-Tel CS-5200/5400, the endpoint display will show NOT AN ACD HUNT GROUP. — If users try to log into a hunt group on a node that is not Inter-Tel CS-5200/5400, the display will show the message NOT AN AGENT IN THIS ACD GROUP. •...

  • Page 169: Enabling The Send Camp-On Notifications To Members In Dnd Flag

    Enter the ACD Agent Wrap-Up Terminate feature code (329 by default). The button is now programmed for wrap-up indications. Enabling the Send Camp-On Notifications to Members in DND Flag ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features Page 151...

  • Page 170: Trunk Features

    It combines the *ANI* and the *DNIS* features described above. Inter-Tel Endpoint Displays Whether call information appears on the Inter-Tel endpoint display and what information appears, is determined by endpoint flags in the database. The flags include: •...
  • Page 171 Caller ID number is blocked or out-of-area. This is an endpoint flag that applies to Inter-Tel endpoints only. In the default state, this flag is enabled. The system provides the user with advanced displays for direct ring-in calls if the endpoint has both of the following endpoint flags enabled: “Expanded CO Call Information on Displays”...

  • Page 172: Single Line Endpoint Displays

    Endpoints cannot have allowed-answer assign- ment for trunk groups on other nodes. On Inter-Tel endpoints, the individual trunk but- ton flashes (if one exists) to indicate the ringing call. If a endpoint is programmed with...

  • Page 173: Answer Feature Code

    INTER-TEL When Inter-Tel endpoints have outgoing-access or ring-in assignments, the associated individ- ual trunk buttons show the status of their trunks. Endpoints that do not appear on any of the lists cannot place or directly receive outside calls; they are limited to intercom calls, conferences, transferred calls, and retrieving calls on system hold.
  • Page 174 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 — Dial Rule #2 – Echo Toll Field: The toll field (1, 0, 01, or 011) is included in the number, if dialed. This dial rule is non-programmable.

  • Page 175: Basic Rate Module (Brm-S)

    Echo 3 Digits After Toll Echo Local Address Add Account Code • Dials the modified num- OUTGOING CALL ber. DIALED = 1-602-961-9000-1234 Basic Rate Interface (BRI) capability is supported only in Inter-Tel Europe installations. System Features Page 157...

  • Page 176: Class Of Service Default Values

    This is an endpoint class of service only. It is not used for trunk groups. Also, the Automatic Route Selection (ARS) feature, which is standard on the Inter-Tel CS-5200/5400, is required. Calls can only be placed using the ARS feature. The user will hear reorder tones when attempting to place a call using any other method.
  • Page 177 Allowed Numbers Class of Service ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 RESTRICTION This restriction is divided into eight user groups to allow the use of varying area/office code restriction tables. This is useful for reduc- ing restrictions for some of the endpoints, applications, or trunk groups while increasing restrictions for others.

  • Page 178: Emergency Call

    • 911, the default for Inter-Tel systems located in the United States (US). • 999, the default for Inter-Tel systems located in the European market and used pri- marily in the United Kingdom (UK). • If applicable, 112, an emergency number used widely in Europe outside of the UK.
  • Page 179 Camp On to Route Group 1 until a trunk is available. Inter-Tel recommends that only local trunks be installed and used for emergency trunk access and that only local trunks be programmed in Route Group 1. Pro-...
  • Page 180 If the system is installed in an area where emergency responder services such as 911or 999 are not available, Inter-Tel recommends substituting the phone number for the local police or fire department or the telephone company operator.
  • Page 181 Emergency Number such as 911 or 999 is dialed from an IP endpoint, the associated calling name and number, not the system, is sent to the emergency responder operators. Example of a Remote Site Without an MGCP/SIP Gateway ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Inter-Tel 5000 Located in Phoenix, Arizona 480-961-9000...

  • Page 182: Day And Night Modes

    • If uninterruptible power supply (UPS) protection has not been installed as part of the Inter-Tel 5000 system, IP and SIP endpoints will not operate when electrical power fails either at remote sites or at the main system location. To place calls during a power failure in this situation, IP and SIP endpoint users can only use a single line endpoint connected to one of the power failure bypass circuits built-in to the system chassis.
  • Page 183 Dial an extension number or a hunt group pilot number. (To call the primary Attendant, dial 0.) You hear music or ringing until the call is answered. DISA Example Figure 13. Security Codes ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 DISA Inter-Tel CS-5200/5400 Communication Server...

  • Page 184: Inter-Tel Endpoint Features

    On the Professional, Associate, and Eclipse Basic Phones, arrows on the key represents higher and lower volume levels. • The other Inter-Tel endpoints have separate VOL UP and VOL DOWN keys. NOTE To change volumes on an Inter-Tel endpoint: Press the appropriate button to raise or lower the volume, using one of the procedures listed below.

  • Page 185: Selectable Ring Tone

    The tone of the endpoint ring signals (all tones except call waiting) can be changed by the user to create distinctive ringing. If endpoints are placed close together, changing the tone makes each endpoint’s ring easier to recognize. On all Inter-Tel endpoints, the tone is changed by entering a feature code and a code, as described below.

  • Page 186: Dkts Alternate Transient Display Timer" Endpoint Flag And Timer

    The “DKTS Alternate Transient Display” timer can be set to 1–255 tenths of a second (0.1– 25.5 seconds). The default value is 10 tenths of a second (1 second). This timer affects only those Inter-Tel endpoints with the “DKTS Alternate Transient Display Timer” flag enabled. “Transient Call Indication On Call Answer” Endpoint Flag This programmable endpoint flag determines whether the endpoint user sees a call display when answering a call by pressing a secondary extension button or by reverse transferring.

  • Page 187: Standard/Alternate Keymap Switching

    Dial locations. Standard/Alternate Keymap Switching In Database Programming, each Inter-Tel endpoint is assigned a standard keymap and can also have an alternate keymap. The user can switch keymaps by entering a feature code. Having two keymaps provides the user with access to more features or trunks. In most situa- tions, the user would have one button programmed with the Switch Keymap feature code (399) in each keymap so that it would be easy to change the keymap.

  • Page 188: Automatic Call Access

    (This is the way single line endpoints work. When the system is in the default state, all Inter-Tel endpoints have this type of call access.).

  • Page 189: Music-On-Hold And Background Music

    The music source can be a customer-provided radio, tape player, or other device con- nected to the Music On Hold (MOH) jack on the back of the Inter-Tel CS-5200/5400 unit. When a music source is installed, music-on-hold is enabled or disabled in Database Program- ming.

  • Page 190: Multilingual Capability

    The system selects the language to use for each call, as determined by the trunk, endpoint, and voice processing system programming, as described below. Japa- nese prompts can be viewed only on the digital display phones. Other Inter-Tel phones do not support Japanese...

  • Page 191: Do-Not-Disturb And Reminder Messages

    Setting a trunk or digit translation Language field to a specific language will not work across nodes unless all the nodes in the Inter-Tel network are at least NOTE v5.2F6 or later. This constraint exists because the older Inter-Tel systems do not understand specific languages and expect to receive only Primary Language or Secondary Language values.

  • Page 192: Voice Processing System

    System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Language Do-Not-Disturb message 02 is changed to “PAGE ME,” a similar message should be programmed for the Secondary Language Do-Not-Disturb message 02. Voice Processing System When a voice processing system application receives a call from an endpoint or trunk, the sys- tem tells the application which language is programmed for that device.

  • Page 193: Intercom Calls

    (To verify the current language, you can call a voice processing system appli- cation that does not override the device language.) An Inter-Tel endpoint user can assign the Change Language feature code to any user-program- mable button. Changing an endpoint’s language automatically changes any display. For example, if an end- point changes from English to Spanish while in Do-Not-Disturb mode with message 02, the display would change from American English message 02 to Spanish message 02.

  • Page 194: Endpoint-To-Endpoint Calling

    (377). Handsfree Enable/Disable An Inter-Tel endpoint user can always receive private calls by disabling the endpoint Hands- free Answering feature using the Handsfree On/Off feature code, as described in the following paragraph. The endpoint user hears repeating double tones when receiving an intercom call. To...
  • Page 195 If you dial too slowly, the Inter-digit timer may expire and you will hear reorder tones. One of the following will occur: If calling a handsfree Inter-Tel endpoint, speak after you hear a double tone. The display shows IC TO <username>.

  • Page 196: Intercom Camp On And Queue Callback

    To camp on to an extension number: • All Inter-Tel endpoints: If you hear a busy signal when calling an extension number and want to camp on, do not hang up. If Music-On-Hold is enabled, you hear music Page 178 only), press the Speaker button to disconnect.
  • Page 197 Queue callbacks do not follow forwarding and are not blocked by Do-Not-Disturb mode. To request a callback from a endpoint: Inter-Tel endpoints: When you hear a busy signal or Do-Not-Disturb signal (a repeat- ing signal of four fast tones and a pause) when calling an extension number, press the QUEUE code (6), and hang up.

  • Page 198: Station-To-Station Messages

    To signal that a message is waiting, a called Inter-Tel endpoint’s display shows the number of waiting messages. Each time the display shows the message source for each of the waiting messages in the order they were received.

  • Page 199: Leaving Messages

    Refer to tions.) Other Inter-Tel endpoints: While on-hook, enter the Silent Message feature code (367). Then dial the extension number of the desired endpoint. Single line endpoints: Lift the handset and enter the Silent Message feature code (367).

  • Page 200: Responding To Messages

    Refer to instructions. Other Inter-Tel endpoints: While on- or off-hook at your endpoint, enter the Cancel Message feature code (366). The display shows CANCEL MESSAGE ON EXT #.
  • Page 201 Voice Mail message. The message indication without saving or deleting the Voice Mail message. To cancel a displayed message without answering at an Inter-Tel endpoint: When the message you want to cancel is displayed (as described on the previous page), remain on-hook and press the asterisk ( message is canceled.

  • Page 202: Off-Hook Voice Announce (Ohva)

    The Off-Hook Voice Announce (OHVA) feature allows an intercom caller (either single line or Inter-Tel phone) to establish voice contact with the called Inter-Tel phone user, even though the user already has a call in progress on the handset. The called party can then talk freely on both connections, using the handset for the original call and the speakerphone for the OHVA intercom call.
  • Page 203 When the OHVA Screening timer expires—and if the endpoint’s secondary voice path is available—you are automatically connected to the called party’s speakerphone. To place an immediate off-hook voice announce call (Inter-Tel phones with Mini-DSS buttons only): This method can only be used if the database has been programmed to allow...

  • Page 204: Outside Calls

    Placing Outside Calls Inter-Tel endpoints can be programmed to select a trunk, a trunk group, or ARS when a Call button is pressed. In the default state, all Call buttons are programmed for ARS access. On display endpoints, the dialed number is displayed with hyphens separating the toll field, equal access field, area code, office code, hookflashes, pauses, asterisks, pounds, Centrex codes, and/or absorbed digits.
  • Page 205 Single progress tone: Enter a forced account code using the dialpad buttons or a pre-programmed Speed Dial button (refer to ENTER ACCOUNT CODE and the digits as they are entered. You hear outside dial tone when the code is accepted. On Inter-Tel endpoints, an individual trunk or Call button flashes slowly. •...

  • Page 206: Receiving Outside Calls

    MUTE the trunk. When you hear ringing and the display shows TG XXXX (or group name) IS NOW AVAILABLE, lift the handset; Inter-Tel endpoint users may also need to press the fast flashing Call button or individual trunk button (or button).

  • Page 207: On-Hook Monitoring

    Hold feature code (336). You are connected to the caller. On-Hook Monitoring An Inter-Tel endpoint user with a speakerphone can monitor the call (listen to a recorded mes- sage, wait for the call to be answered, or wait on hold), and then speak handsfree when answered.

  • Page 208: Trunk Camp On And Busy Trunk Callback (Queue)

    To queue a busy outgoing trunk: Inter-Tel endpoints: When you hear a busy signal while selecting a trunk. Or if you are camped on, press the Callback feature code (6) and hang up.

  • Page 209: Account Codes

    If the code does not match, the call is blocked. Endpoints with this account code type cannot forward calls to outside phone numbers. Account Codes ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features CANCEL QUEUE button or...
  • Page 210 (390). The outside party, if any, hears music until step 2 is completed. Enter the account code using the dialpad; Inter-Tel endpoint users may press a Speed Dial button to enter an account code number that has been stored in that Speed Dial number location.

  • Page 211: Placing Calls On Hold

    Single line endpoints: Lift the handset and enter the Account Code For All Calls Fol- lowing feature code (391). Enter the account code using the dialpad; Inter-Tel endpoint users may press a Speed Dial button to enter an account code number that has been stored in that Speed Dial number location.

  • Page 212: Individual Hold

    To place an intercom or outside call on individual hold: While on the call: Inter-Tel endpoints: Press the Hold button or press the Special button and enter the Individual Hold feature code (336). You hear intercom dial tone and the Call button, individual trunk button, or Single line endpoints: Hookflash and enter the Individual Hold feature code (336).

  • Page 213: Consultation Hold

    If you receive complaints from IP phone users about losing audio on muted calls, NOTE there may be a firewall issue. Contact your local Inter-Tel dealer for assistance. Muting the endpoint microphone: To temporarily turn off your microphone while on a call, press the...

  • Page 214: Call Waiting

    Answer the waiting call by Press this button to transfer the call to your mailbox. caller. If using a display Inter-Tel endpoint, the caller will see DO-NOT-DIS- TURB. button. button, a Call button.

  • Page 215: Call Transfer

    There may be some reduction in voice volume when an outside call is transferred to an outside phone number depending on the quality of the trunks in use. Call Transfer ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 DO-NOT-DISTURB button lights. The intercom caller is no longer camped System Features...

  • Page 216: Transfer-To-Connect Endpoint Flag

    Calls will not automatically connect in handsfree speakerphone mode. This flag applies only to Inter-Tel endpoints and is disabled in the default state. Transfer to Ring...

  • Page 217: Transfer To Hold

    INTER-TEL To transfer the call to hold when calling an endpoint (Inter-Tel phones only): Press HOLD button and enter the Individual Hold feature code (336). The call will not ring or send Call Waiting signals until the Hold timer expires.

  • Page 218: Call Screening

    System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Call Screening Calls transferred from the Automated Attendant or a Call Routing Announcement application can be screened, announced, or unannounced. Separate programming flags in the database determine the methods used for transferring calls to endpoints with mailboxes, endpoints with extension IDs, and extensions without mailboxes or IDs.

  • Page 219: Reverse Transfer

    You are automatically connected to the caller. OR, Lift the handset (Inter-Tel endpoints can remain on-hook) and dial the extension or pilot number where the call is ringing or holding, then press the Special button or hookflash and enter the Reverse Transfer (Call Pick-Up) feature code (4).

  • Page 220: Conference Calls

    Without line supervision it is possible for the caller to remain connected to a CO/local exchange trunk circuit that is connected to the Inter-Tel system. If the caller then begins dial- ing, the call could be placed through the Inter-Tel system and would then be billed to the Inter-Tel system's owner.

  • Page 221: Placing A Conference Call

    INTER-TEL Placing a Conference Call To place a conference call while on a call with an Inter-Tel phone: Press the code (5). The party is on conference wait hold (hears music) and the flutters. The display shows CALL NEXT PARTY TO CNF.

  • Page 222: Add Parties To A Conference

    Parties cannot be added when the maximum number of participants has been NOTE reached. To add parties to an existing conference (any inside party) on an Inter-Tel endpoint: During the conference, press the The Call button and Place an intercom or outside call to the other party (or return to a call on hold) to be...
  • Page 223 To return to the conference: Lift the handset and/or enter the Conference feature code (5). Ending the Conference and Placing All Parties on Hold To end the conference and put all parties on hold (any inside party) with an Inter-Tel endpoint: During the conference, press the Call button flutters.
  • Page 224 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Placing the Entire Conference on Hold Any inside party involved in a conference can place the conference on hold at his or her end- point. The other conference parties remain connected and can converse. The user that placed the conference on hold can then place calls or use system features while the conference is on hold.

  • Page 225: Record-A-Call

    As with any other conference call, any inside party involved in a Record-A-Call conference can use the Hold, Transfer, Agent Help, or other features. However, if any inside party has Record-A-Call ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features Page 207...

  • Page 226: Agent Help

    System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 enhanced speakerphone enabled, the enhanced mode will be disabled when the conference begins and must be re-enabled if desired. Record-A-Call is not supported on IP or SIP devices on P2P calls. For details,...

  • Page 227: Agent Help Extension

    If the Agent Help Extension is an Inter-Tel endpoint, the microphone is muted, and the super- visor cannot be heard unless he or she presses the is a single line endpoint, the supervisor can be heard as soon as the conference is established.
  • Page 228 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If the Agent Help feature code is assigned to an Inter-Tel endpoint feature button with a lamp, the lamp status shows the following: • The lamp flashes when the Agent Help Extension is being called.

  • Page 229: System Forwarding

    The default value is 15 seconds, and the range is 2–255 seconds. System Forwarding ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 menu button. You hear confirmation tone. System Features ANSWER menu button.
  • Page 230 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • System Forwarding Advance: This timer determines how long the call will ring (unanswered) before moving to the next forwarding point. The default value is 15 sec- onds, and the range is 2-255 seconds.

  • Page 231: Individual Endpoint Forwarding Points

    Disabled Enabled Enabled Enabled or Disabled Individual Endpoint Forwarding Points ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 SYSTEM FORWARD OPTION Intercom and/or The intercom call from the transferring endpoint enters the outside calls for- forwarding path after the System Forwarding Initiate timer warded expires.

  • Page 232: System Forwarding

    System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Manual Call Forwarding and System Forwarding If the principal station or a forwarding point has manual call forward enabled (using the button or one of the Call Forwarding feature codes), the Call Forward feature overrides System Forwarding.
  • Page 233 Do-Not- Disturb. System Forward and Manual Call Forward Example ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 FORWARDING POINT FORWARDED TO VOICE PROCESSING SYSTEM Principal Station...

  • Page 234: System Forward Enable/Disable

    To enable or disable system forwarding: • Inter-Tel endpoints: Enter the System Forward On (352), System Forward Off (353), or System Forward On/Off (354) feature code. The display shows SYSTEM FOR- WARD ON (or OFF). If disabled, the system ignores any System Forward paths pro- grammed for this endpoint until System Forward is enabled.

  • Page 235: Call Forward

    Calls cannot be forwarded to restricted outside phone numbers or to endpoints in Do-Not-Dis- turb. If the endpoint that is programmed to receive your forwarded calls is later placed in Do- Call Forward ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ALL FWD POINTS BUSY OR DO-NOT-ANSWER Recalls the principal endpoint's...

  • Page 236: Fwd Button

    If the the forwarding options will not be displayed when the endpoint will operate the same as any other Inter-Tel endpoint. Any Inter-Tel endpoint user can make any user-programmable button a one of the forwarding feature codes (355–358). Refer to the procedures on gramming user-programmable buttons.

  • Page 237: Manual Forwarding To Public Network

    Call Forward feature. Forward to the Message Center Endpoint users can forward calls to their message centers. Inter-Tel endpoint users can forward calls to their designated message center by pressing the...
  • Page 238 OUTSIDE DIR menu button to look up and select a Inter-Tel endpoints: If off-hook, hang up. You hear a progress tone, and the button is lit. The display shows FWD (condition) TO XXXX. If you attempted to for-...

  • Page 239: Speed Dial

    Display endpoint users can also view System Speed Dial numbers and names without dialing; however, with non-display numbers, only the name is displayed. Speed Dial ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 button (the Speaker button lights) then press page 227 System Features...
  • Page 240 To automatically select a trunk and dial the displayed number, press Dialing System Speed Dial Numbers To dial System Speed Dial numbers at an Inter-Tel endpoint: If desired, lift the handset and select an outgoing trunk. (You may skip this step.)

  • Page 241: Station Speed Dial

    Inter-Tel endpoint keymap, or location codes 0–9. Together, the lamps in the Inter-Tel Station Speed Dial buttons create a busy lamp field that indicates the status of the endpoints programmed under the buttons, as summarized in Table 13, “Flashing Light Indica- tors for IP and Multi-Protocol Phones,”...
  • Page 242 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 located under the same button, press the For example, 66 page to program information in alphanumeric mode. (Note that letters correspond to the letters printed on the dialpad buttons.) To program Station Speed Dial numbers at a display phone:.
  • Page 243 To erase an existing number and leave it blank: press is erased. Press Programming Station Speed Dial Numbers and Names ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 NUMBER OF TIMES BUTTON IS PRESSED & ’ Ñ or CANCEL; then start over. The number in...
  • Page 244 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To program Station Speed Dial numbers at a single line endpoint:. If you make a mistake, press NOTE remains unchanged. Lift the handset and enter the Program Station Speed Dial feature code (383). You hear a confirmation tone.

  • Page 245: Intercom, Speed Dial, And Feature Code Directories

    If placing an outside call, select an outgoing trunk or use ARS. If placing an intercom call or if the outside number contains a trunk access code, skip this step. Inter-Tel endpoint with a Speed Dial button: Press the Speed Dial button of the desired number. The number is dialed.
  • Page 246 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Keypad buttons are used to enter the desired English and or Spanish or Japanese (Katakana) letters, numbers, and punctuation. Refer to the chart on the next page. Only digital display end- points can be used for viewing Japanese prompts.
  • Page 247 • To search for another name or number: Repeat the procedure starting at step 3. Intercom, Speed Dial, and Feature Code Directories ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 or the or the or the button or the to cancel the search.

  • Page 248: House Phone

    This feature provides users with the ability to place a predesignated intercom or outside call simply by lifting the handset (or pressing the Speaker button, if using an Inter-Tel endpoint) on a designated House Phone. In a network, the House Phone can be programmed to dial an off- node device.

  • Page 249: House Phone Mode Interactions

    Redial feature, either Last Number Dialed or Last Number Saved. The Redial fea- ture code (380) performs the Redial function and is programmed under the Redial ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 DAY/NIGHT NORMAL MODE NUMBER...

  • Page 250: Using The Last Number Saved Feature

    To save a number on a station programmed for last number saved: NOTE Inter-Tel endpoints: While the endpoint is idle or while listening to intercom dial tone, press the code (380). You hear a confirmation tone, and the display shows LAST OUTSIDE NUMBER SAVED.

  • Page 251: Redirect Call

    The Redirect Call feature code is located under System/Devices and Feature Codes/Feature Codes. The Redirect Call Feature (feature code 331) allows Inter-Tel endpoint users to route ringing outside, intercom, and camped on calls to another station, hunt group, or outside num- ber.

  • Page 252: Paging

    Optional external paging equipment (amplifiers and paging speakers) may also be installed. There can be up to 10 paging zones. When the system is in the default state, all Inter-Tel end- points are assigned to paging zone 1 to provide an all-page zone. Inter-Tel endpoints, trunks, and the external paging port(s) can be assigned to any, all, or none of the paging zones, as desired.

  • Page 253: Remove From Paging

    INTER-TEL Remove from Paging An Inter-Tel endpoint user can prevent the endpoint from receiving pages or allow it to receive pages again using these feature codes. If the endpoint is assigned to more than one page zone, all zones are removed or replaced; the user cannot toggle individual zones.
  • Page 254 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Do-Not-Disturb messages are programmed in the database or using an Administrator endpoint. Default Do-Not-Disturb messages are programmed as shown in the following table. Do-Not-Disturb works as follows in a network setting: •...
  • Page 255 (370) or the Do-Not-Disturb On/Off feature code (372). You hear a progress tone. To select message 01 (DO-NOT-DISTURB): Inter-Tel endpoints—Press the Speaker button or lift and replace the handset. Single line endpoints—Hang up. To select any of the 20 preprogrammed messages: Enter the desired number (01–...
  • Page 256 Change to alphanumeric mode (Inter-Tel endpoints only): Press the ton (the button lights) or the desired characters. Refer to the chart above. Inter-Tel endpoint users can press the ton to backspace. Use Speed Dial and/or redial numbers (Inter-Tel endpoints only): In either numeric or alphanumeric mode, you can speed dial a number (using the Speed Dial button or feature code).

  • Page 257: Do-Not-Disturb Override

    DISA. Each station has a password to limit access to this feature. (See information about DISA.) In a network, Remote Programming can be performed on one node for any Inter-Tel endpoint that is programmed as an off-node device on that node. You must go through DISA for remote programming of any endpoints that are not programmed as off-node devices.

  • Page 258: Remote Do-Not-Disturb Programming

    System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To change the endpoint password using remote programming: If calling from an outside endpoint, access the system through a DISA line. Enter the DISA security code (if applicable). You hear a confirmation tone.

  • Page 259: Remote Forward Programming

    Tel endpoint users can press the space, or press the Use Speed Dial and/or redial numbers (Inter-Tel endpoints only): In either numeric or alphanumeric mode, you can speed dial a number (using the Speed Dial button or feature code). In numeric mode you can press the enter the stored characters.

  • Page 260: Default Endpoint

    ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Enter the extension to be forwarded. If you have a display, it shows ENTER PASS- WORD. If you entered an invalid extension number, you will hear reorder tones and can try again.

  • Page 261: Hookflash/Recall

    (394). You hear a confirmation tone followed by dial tone. Hang up. Hookflash/Recall A timed hookflash (recall in Europe) may be required for Inter-Tel endpoint and single line users to use certain telephone company or PBX features. The CO hookflash/recall feature code sends a timed hookflash/recall over the trunk when entered.

  • Page 262: Reminder Messages

    This feature does not apply to single line endpoints. Reminder messages are set, like an alarm clock, to signal an Inter-Tel endpoint at a specified time. The user can select the message and time up to 24 hours in advance. Twenty different reminder messages are available.

  • Page 263: System Error/Message Printing

    The Call Cost Accounting feature estimates the cost of outgoing and incoming calls, displays it on the Inter-Tel endpoints, and prints it in the SMDR reports. The cost is based on the type of call, phone number dialed, the elapsed time of the call, the day of the week, and the time of day.

  • Page 264: Station Message Detail Recording

    Node 1, but the call is routed to Node 2 where the number is considered local, the Inter-Tel endpoint will use the local call cost rate from Node 2. The call rate used for calls between nodes will be based on the Network call rate.
  • Page 265 Station Message Detail Recording ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If absorbed digits are repeatable on a local line, the absorbed digits will not appear in the SMDR report even when repeated.
  • Page 266 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The service technician can determine which equipped station(s) and/or trunks will be included in the report, and whether off-node devices will be included in reports. However, for incoming calls, DISA calls, conference calls, and/or ring-in diagnostics, all calls are recorded even when they involve stations not in the programmed station list.

  • Page 267: System Error/Message Print

    For a complete list of Diagnostics codes, refer to the Message Print Diagnostics Manual (part number 550.8018). System Error/Message Print ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CALL RECORD SHOWS: Trunk DID or DNIS Informa- tion Blank if answered;...
  • Page 268 System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The service technician may enable any combination of the error message types. The available message types include the following: • Information Messages: These messages give information regarding system operation.
  • Page 269 This additional information is referred to as “auxiliary text.” To iden- tify this text as pertaining to the previous message, each line is preceded with the “<“character. System Error/Message Print ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features Page 251...

  • Page 270: Audio Diagnostics

    CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Power Fail Bypass Capability The Inter-Tel CS-5200/5400 chassis contains relay contacts that can be used for power fail bypass. This feature allows one or two single line phones to connect to predetermined trunks in the event of a processor board failure or a power failure.

  • Page 271: Audio Problems

    The Record-A-Call feature cannot be used on certain calls such as Agent Help, NOTE Station Monitor, Conferences, and Paging. Collecting Audio Diagnostics Data If your Inter-Tel service technician instructs you to collect this diagnostics data, perform a System History Freeze using the instructions in Audio Problems ®...

  • Page 272: Using The Audio Diagnostics Feature

    System Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Using the Audio Diagnostics Feature Only endpoints with the Audio Diagnostics feature enabled can use the feature. Only 6-line display endpoints have the menu buttons mentioned in these instruc- NOTE tions.

  • Page 273: Phantom Devices

    To respond to Alarm 128: Alarm 128 indicates that someone has completed the Audio Diagnostics feature. Contact your Inter-Tel service technician so that they can poll the information for troubleshooting purposes. Phantom Devices Phantom devices are virtual extension numbers that are created for users who are usually not physically in the office and who do not need endpoints to retrieve calls or messages.

  • Page 275: Voice Processing Features

    Scheduled Time-based Application Routing (STAR) ......277 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Features...
  • Page 276 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS Voice Mail ..............279 Voice Mail and Message Notification/Retrieval Applications .

  • Page 277: Automated Attendant

    This section describes the voice processing system features supported by Inter-Tel voice pro- cessing systems. Features are dependent on the voice processing system, the equipment used, and the site’s licensing. Contact your local Inter-Tel reseller to determine which voice process- ing system features are supported on your system.

  • Page 278: Automated Attendant Applications

    Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Dial the Voice Mail application’s extension number: The caller can reach the Voice Mail main greeting by dialing the application extension number (access number) assigned to the Voice Mail feature. The caller can then leave a message as a non-sub- scriber or access any of the Voice Mail subscriber features.
  • Page 279 It then completes the transfer, and the transferred call rings at your endpoint. Answer as usual. Automated Attendant Custom Audiotex Recordings ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 page 65. Each recording is associated with a Voice Processing Features...

  • Page 280: Extension Id

    Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • “Screened” Calls: When the caller enters your extension number, the system asks the caller to record his or her name. The Voice Processing Unit then places a private call to your endpoint.

  • Page 281: Automatic Fax Detection

    FAX.TIF file attachment: The file attachment appears as a file with the name FAX.TIF. To view the fax, the user must display the TIF file using graphics software. Fax E-mail Requirements ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 page 261. page 284, must also be enabled.

  • Page 282: Automatic Speech Recognition

    Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Automatic Speech Recognition The Enterprise Messaging (EM) voice processing system supports Automatic Speech Recogni- tion (ASR), which allows users to access voice mail, call routing applications, the automated attendant and the directories by issuing spoken commands instead of dialing digits on their endpoint.

  • Page 283: Call Routing Announcement

    When accessed, the Call Routing Announcement application will play a custom audiotex recording and then hang up. Call Routing Announcement ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CALL TO CALL ROUTING ANNOUNCEMENT WITHOUT DIGIT TRANSLATION Call Routing Announcement answers and plays a recording.

  • Page 284: Digit Translation

    Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Call routing announcements are recorded using the Voice Mail Administrator’s mailbox as described on “Creating Audiotex Recordings” on use a “custom greeting” number in Database Programming. Recordings for fax documents should include all dialing instructions. The recording should state whether documents can be selected by number and/or list all options.
  • Page 285 CALLER DIALS 3 CALLER DIALS 4 CALLER DIALS # CALLER DIALS * Sample Call Routing Announcement Tree ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CALLER DIALS A CALLER DIALS 3 NUMBER THAT BEGINS WITH 2 Transfer to Sales Node: “To speak to the operator,...

  • Page 286: Directories

    Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Directories The following two types of voice processing system directories can be enabled (or disabled) in the system: • The Voice Mailbox Directory is a list of mailbox subscribers, their recorded names, and mailbox numbers.

  • Page 287: Locating A Name

    If an Executive Display, Professional Display, or Model 8560 phone with menu buttons is used to access a directory, the caller may switch back and forth from looking up a last name, to a first name simply by pressing the corresponding menu button. Callers using other Inter-Tel phones or single line phones can press Locating a Name ®...

  • Page 288: Accepting A Name

    Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Listening to the Next/Previous Name After a name has been played, the caller can listen to the previous name in the directory by pressing . To listen to the next name, the caller can press The directory lists are circular.

  • Page 289: Em Directories

    IDs, callers will not hear the prompt that allows access to the directory. If EM Directories ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 to accept a name. to hear the previous name in the directory.
  • Page 290 Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 the caller presses is invalid and the initial instructions are repeated. Searches: With the voice mail directory, subscribers and non-subscribers can use speech rec- ognition (if ASR is enabled) or dialpad digits (if ASR is disabled) to search for names in the directory.
  • Page 291 Press EM Directories ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 to browse the list. (See to select the filter option and then respond to one of the fol- The system begins by asking you if the name you are searching for is the last name.

  • Page 292: E-Mail Reader

    Because a fax message is received by the e-mail server as an attachment to an e-mail message in the form of a .tif file, E-mail Reader cannot read the text in the body of the fax. To view a fax and read it, users must access it from their e- mail account.
  • Page 293 Documents are stored in the fax library using the System Administrator’s mailbox. To do so, a fax machine places a call to the System Administrator’s mailbox and sends the document. For instructions, refer to “Importing Fax Documents” on Fax-On-Demand ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 page Voice Processing Features Page 275...

  • Page 294: Record-A-Call

    Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Fax-On-Demand transmits a cover sheet with each faxed document that includes the recipient’s extension number, your company name (as programmed in the database), the date, the number of pages to be sent, and a list of included documents.

  • Page 295: Scheduled Time-Based Application Routing (Star)

    The first entry in the table is checked first, and so on, until a match is found. So it is important that you program the applications in the correct order. Scheduled Time-based Application Routing (STAR) ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 DATE TIME INTERVAL 10:00 AM–2:00 PM 8:00 AM–5:00 PM...
  • Page 296 Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 For example: • The Labor Day entry, with a specific time, comes before the Day/Night entry so that a different message is played from 10:00 AM to 2:00 PM only.

  • Page 297: Voice Mail

    Call Forwarding or System Forwarding features) • By responding to Message Waiting indications Voice Mail ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice mail answers and plays a greeting followed by a menu of options. Caller selects option Call is sent to mailbox.
  • Page 298 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Callers will hear the Voice Mail company greeting and recorded instructions that tell them what to do next. Users simply listen to the prompts and press the dialpad button that corre- sponds to the desired choice.
  • Page 299 Refer to the appropriate user guides for instructions on using cascading remote message notification. Group Lists ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 button is lit and the display shows that a message has been Voice Processing Features will be ignored.
  • Page 300 Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Primary and Alternate Notification Each mailbox can have a Primary and/or an Alternate notification cascade of numbers. The notification numbers are programmed to be accessed during specific days and times.
  • Page 301 Voice Mail system will disconnect the call immediately, and the attempt is consid- ered unsuccessful. Notification Numbers ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 button at the endpoint will remain lit if there are any messages that have not Voice Processing Features Page 283...

  • Page 302: Subscriber Features

    Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Subscriber Features Before subscribers can use voice mail, they must set up their mailbox. Mailbox setup and con- figuration options include: • Initializing a mailbox • Setting up an e-mail password (if E-Mail Reader is enabled) •...
  • Page 303 This allows the user to play the messages using the Inter-Tel endpoint speakerphone or the PC’s speakers. The number of users with Uni- fied Messaging is limited by a security button attached to the voice processing system •...
  • Page 304 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 the administrator’s E-mail Address instead of to the sender of the Voice Mail message. The user should forward the message or send a new message instead of replying. In Levels 2 and 3, the user can reply to any message from another mailbox, using the Outlook/Exchange “Reply”...
  • Page 305 The following diagram shows an example of the Integrated Solution installation. Levels 2 and 3 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Private. on the Options tab is checked. UM v2.3 is available only for systems using Enterprise Messaging.
  • Page 306 Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 18. Integrated Solution Installation Example Telephone System Copy and Forward Local Voice Mail IMAP Server Fax Port EM Unit Integrated solution does not require the UM Server and UM Client software. It is NOTE set up primarily in telephone system and voice messaging system programming.
  • Page 307 If the network link from the EM unit to the e-mail server is down, the EM unit stores the messages in a queue. If the network is not up in 15 minutes, the EM unit delivers all pending messages in the queue back to the voice mailboxes and tempo- rarily disables the e-mail queue until the network is available.
  • Page 308 Voice Processing Features ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • WAV File Attachment: Appears as a file with the name vm.wav. To listen to the mes- sage, the user must play the .wav file using multimedia software (such as Sound Recorder).
  • Page 309 Track Option on the Options tab is checked. For complete instructions about using UM Outlook Client-based solution, refer to the Unified Messaging User Guide, part number 550.8111. Outlook Client-Based Solution Installation Example ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Private. Voice Processing Features Page 291...

  • Page 311: Voice Processing Prompts

    EM Voice Prompts ........... . 312 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Prompts...

  • Page 312: Default Voice Processing Prompts

    Voice Processing Unit: The Voice Processing Unit (VPU) runs on either the Windows NT or Windows 2000 operating systems. The VPU system is installed on an IBM-com- patible PC that is connected to the Inter-Tel system to provide integrated voice process- ing features such as Voice Mail, Directories, Record-A-Call, etc.
  • Page 313 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID To spell a new name, press 4. Extension number..is not a valid choice. Please try again. After the tone, please record your message. When finished, you may hang up to deliver the message or press POUND for more options.
  • Page 314 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 296 CONTENT Since you are accessing your mailbox for the first time, you should be aware of a few standard features.
  • Page 315 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID For personal options, press 4. To setup remote messaging, press 5. For your primary setup, press 1. For your alternate setup, press 2.
  • Page 316 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 298 CONTENT To listen to your next message, press 6. There are no previous messages.
  • Page 317 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID ...time and date..message source..and..message length... To turn on all envelope options, press 4. For message source, press 2.
  • Page 318 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 300 CONTENT For personal phone notification, press 2. For notification of all new messages, press 1.
  • Page 319 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Second Third Fourth Fifth Sixth Seventh Eighth Ninth Tenth Eleventh Twelfth Thirteenth Fourteenth Fifteenth Sixteenth Seventeenth Eighteenth Nineteenth Twentieth...
  • Page 320 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 302 CONTENT Thirty-first ...the Voice Mail system. The system is set to notify you between...
  • Page 321 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID ...an unknown caller. To turn off the envelope, press 5. To accept the changes, press POUND. The envelope is turned off.
  • Page 322 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 304 CONTENT ...Fourteen ...Fifteen ...Sixteen ...Seventeen ...Eighteen ...Nineteen ...Twenty ...Thirty ...Forty ...Fifty ...Sixty ...Seventy ...Eighty ...Ninety...
  • Page 323 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID For Saturday, press 7. For Monday through Friday service, press 1. For all the days of the week, press 2.
  • Page 324 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 306 CONTENT Zero is not a valid entry. To spell a name, please press the associated number on the phone dialpad with the desired letter of the person's name you are entering.
  • Page 325 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID You have chosen not to have a pager number. Cascade Level... You did not enter a valid document number.
  • Page 326 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 308 CONTENT Please enter the 10 digit area code and telephone number of your fax machine.
  • Page 327 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Your current message search order is last in, first out. To search for messages first in first out, press 1.
  • Page 328 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID 527-534 536-537 Page 310 CONTENT To forward this call to another extension, press 3. To accept this call, press POUND.
  • Page 329 ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID ...message purged. For message options, press 5. For more options, press 9. To change the fax destination number, press 1.
  • Page 330 Message received from an outside number with no Caller ID information. I'm sorry. I do not have valid Caller ID information..the network... Your call is being handled by the Inter-Tel voice processing system. To leave a message, please say or enter a mailbox number.

  • Page 331: One

    Recording erased. Recording stopped. Please begin speaking after the tone. ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If this is correct, say “Yes” or press pound. For the previous name, say “Previous” or press one. To hear additional information, say “More” or press two.
  • Page 332 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Message play stopped. To continue, press pound. Enter the destination mailbox or group list number.

  • Page 333: Two

    To record a message, press two. To listen to saved messages, press three. For personal options, press four. ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To accept this entry, say “Accept” or press pound. To erase and re-enter, say “Re-enter” or press three.
  • Page 334 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) To setup remote messaging, press five. For your primary setup, press one. For your alternate setup, press two.
  • Page 335 ...minutes..minute..seconds..second... ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To save this message, say “Save” or press seven. To delete this message, say “Delete Message” or press nine. To skip to the end of your message or record- ing, say “Skip”...
  • Page 336 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Message received from an outside caller. To record an introduction with a copy of this message, press one.
  • Page 337 Friday Saturday To turn this number on or off, press one. ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To turn on all envelope options, say “All Options” or press four. For message source, say “Source” or press two.
  • Page 338 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) To change the telephone number, press two. To change times of day, press two. To change days of the week, press three.
  • Page 339 PROMPT ID CONTENT (NON-ASR) March April June July August September October November December First Second Third Fourth Fifth Sixth Seventh Eighth Ninth Tenth Eleventh Twelfth ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Prompts CONTENT (ASR) Page 321...
  • Page 340 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Thirteenth Fourteenth Fifteenth Sixteenth Seventeenth Eighteenth Nineteenth Twentieth Twenty-first Twenty-second Twenty-third Twenty-fourth Twenty-fifth Twenty-sixth Twenty-seventh...

  • Page 341: Five

    For the letter Q, press seven. For the letter Z, press nine. ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 For mailbox and group list maintenance, say “Mailbox Maintenance” or press two. To send a message to all subscribers, say “Broadcast Message”...
  • Page 342 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) No message left..last..an outside caller at... Message was sent from... This matches the mailbox of...

  • Page 343: Six

    ...Five ...Six ...Seven ...Eight ...Nine ...Ten ...Eleven ...Twelve ...Thirteen ...Fourteen ...Fifteen ...Sixteen ...Seventeen ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If you are the correct person, say “Yes” or press pound. Voice Processing Prompts CONTENT (ASR) Page 325...
  • Page 344 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) ...Eighteen ...Nineteen ...Twenty ...Thirty ...Forty ...Fifty ...Sixty ...Seventy ...Eighty ...Ninety ...Hundred This mailbox is currently full and cannot receive new messages.
  • Page 345 Use two digits for the hour and two digits for the minutes. Not used ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 For Wednesday, say “Wednesday” or press four. For Thursday, say “Thursday” or press five. For Friday, say “Friday” or press six.
  • Page 346 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Not used You have chosen not to have a password. I’m sorry. This mailbox is currently in use and cannot be accessed.
  • Page 347 You have selected the maximum number of documents allowed. To send your fax, press pound. ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Please enter the cascade level you wish to program. Say or enter one through nine using the keys on your telephone.
  • Page 348 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) You have selected one document. You haven’t selected any documents yet. You may select one more document during this call.
  • Page 349 ... calls ahead of you. Your call should be answered within... You have selected... ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Please say or enter the document number. When you are done importing documents, say “Finished” or press star.
  • Page 350 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) ...documents. Hello, you have reached the Inter-Tel voice processing system. Hello, you’ve reached the Inter-Tel automated call handling system.
  • Page 351 Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Prompts CONTENT (ASR) Page 333...
  • Page 352 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Not used Not used Not used Not used Not used Not used Not used Not used...
  • Page 353 Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Prompts CONTENT (ASR) Page 335...
  • Page 354 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Not used Not used Not used Not used Not used Not used Not used Not used...
  • Page 355 To accept this call, press pound. To refuse this call, press star. You have a call from... ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To change your transfer method, say “Trans- fer” or press five. To select unannounced transfers, say “Unan- nounced”...
  • Page 356 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) To change the time and date, press five. The current time is... To accept the current time, press pound.
  • Page 357 Your fax destination is... You have chosen not to have a fax destina- tion. Invalid extension. ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To recover deleted messages, say “Recover” or press two. To recover this message, say “Recover” or press seven.
  • Page 358 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Fax destination saved. Fax destination erased. To cancel unheard sent voice mail messages, press one.
  • Page 359 To listen to voice mails, press one. To listen to e-mails, press three. ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To listen to voice mails, say “Voice Mail” or press one. To listen to e-mails, say “E-mail” or press three.
  • Page 360 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) To listen to faxes, press six. You have no new messages. with the subject... I’m sorry, you cannot delete this e-mail.
  • Page 361 Not Used ...flagged..saved..answered..recent..deleted... …one page… ...voice mails..e-mails... ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Not Used Not Used Not Used Not Used Not Used Not Used Not Used Not Used Not Used Not Used...
  • Page 362 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) ...faxes... This message is marked..flagged..saved..answered..recent..deleted..with attachment... For your voice mail envelope, press one.
  • Page 363 Not Used You have one priority e-mail Not Used Not Used ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To listen to messages, say “Messages” or press one. The system is momentarily unable to process your request. To wait for resources to become available, say “Wait”...
  • Page 364 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Not Used Not Used Not Used Not Used ...hours..hour... <10 second pause> <five second pause>...
  • Page 365 To select the speech-recognition format, press two. To replace the standard format, press one. To replace the speech-recognition format, press one. Not Used ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Not Used Not Used Not Used Not Used Not Used Not Used Not Used To select the standard format, say “Standard”...
  • Page 366 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Not Used Speech recognition has been disabled for this call. Not Used ... messages… ...seen...
  • Page 367 To continue without these messages, press #. dash ampersand left parenthesis ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Not Used If you have changed your password, say “Password” or press one. To continue without these messages, say “Continue” or press #.
  • Page 368 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) right parenthesis underscore space Tilde apostrophe lower A lower B lower C exclamation point lower D...
  • Page 369 CONTENT (NON-ASR) lower G lower H lower I pound lower J lower K lower L lower M lower N lower O lower P lower Q ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Prompts CONTENT (ASR) Page 351...
  • Page 370 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) lower R lower S question mark lower T lower U lower V lower W lower X...
  • Page 371 Not Used Not Used Not Used Not Used Not Used Not Used ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Not Used Not Used Not Used Not Used Not Used Not Used Not Used Voice Processing Prompts...
  • Page 372 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) Not Used Not Used Not Used Not Used Not Used Not Used To record a standard greeting press one.
  • Page 373 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Please spell or enter your e-mail account password. This is case sensitive. You can speak symbols, numbers, and letters. For upper case letters, say 'upper' followed by the letter.
  • Page 374 Voice Processing Prompts ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) To copy this message to additional mailboxes, press four. Page 356 CONTENT (ASR) To copy this message to additional mailboxes,...

  • Page 375: Trunk Access Codes

    Call Forward If No Answer/Busy Change Language CO Hookflash Conference Data Default Station Directory ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 FEATURE NAME CODE (US/ EUROPE) Display Outside Party Name On/Off 92000* Display Time/Date (IP Mode) 92001–92208* Display IP Address (SIP Mode)

  • Page 376: System History

    Default Feature Codes ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 FEATURE NAME Remote Programming Reverse Transfer (Call Pick-Up) Review Keys Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Monitor Station Speed Dial Station Speed Dial Programming...

  • Page 377: Index

    59 network alarms 51 Night Mode 25 night mode 25 programming 29 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Administrator setting time and date 26 Speed Dial programming 47 Administrator system alarms 51 Administrator endpoint programming capability 28...
  • Page 378 Index ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Attendants Attendant Recall 133 endpoints 132 primary 132, 133 programming 29 serving other attendants 133 transfer timer 133 Audio Diagnostics 252 AudioCodes MP-104 MGCP Gateway 84 AudioCodes MP-104 SIP Gateway 84...
  • Page 379 Default Extension Numbers 131 Default Feature Codes 357 Default Voice Processing Prompts 294 Diagnostic - Dump Node Information 128 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Diagnostics network 59 system 59 Dial Initiation Timer 117 Dial Patterns/Strings 158...
  • Page 380 Index ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Do-Not-Disturb 235 call forwarding 217 messages 235 override 235, 239 programming 34 remote programming 240 Do-Not-Disturb and Reminder Messages 173 Down Button 98 DSS/BLF Button 98 DSS/BLF Key 98...
  • Page 381 191 entered 187 feature description 191 local toll calls non-validated 191 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Forced Account Codes local toll calls validated 191 long distance toll calls nonvalidated 192 long distance toll calls validated 191...
  • Page 382 Index ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 House Phone 230 enabled by Station Speed Dial 230 for an intercom network 230 for courtesy paging 230 for dialing off-node destination 230 for emergency dialing 230 for service calling 230...
  • Page 383 Linear Hunt Group 134 Liquid Crystal Display (LCD) 95 Listening to the Next/Previous Name 270 Locating a Name 269 Longest Idle search 144 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Mailbox directory 271 numbers 271 private 271 unlisted number 271...
  • Page 384 Index ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Messages alternate message source 183 answering 182 canceling 181 endpoint-to-endpoint 180 indications 180 mailboxes 180 reminder 244 viewing 182 MGCP (Media Gateway Control Protocol) AudioCodes MP-104 84 Microphone Mute 125, 195, 358...
  • Page 385 Personal Computer Data Port Module description 107 Personal Greeting 62 Personal Number 281 Phantom Devices 255 Phone User Guides 6 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Phones circuit number display 96 Mini-DSS buttons 98 LEDs 106 Pilot Numbers 134 Placing...
  • Page 386 Index ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Programming date and time notification 65 DSS/BLF Buttons 50 private intercom calls 175 System Speed Dial numbers 47 Programming and Using Mini-DSS Unit buttons 49 Programming from an Administrator endpoint...
  • Page 387 SMDR Information Storage and Retrieval 279 Source Message Record Field 251 SPCL Button 117, 118 Speaker Buttons 98, 99 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Speakerphone DSPs 81 enhanced 104, 125, 358 standard 104 Special Button and Hookflash 117...
  • Page 388 Index ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Swap Extension 37 Switching Matrix on DKSC 81 Synchronize Network Time 27 Synchronizing Network Time 27 System 221 System Administrator 280 System Administrator Features 25 System Administrator Procedures 25...
  • Page 389 40 Two-Line Endpoint Liquid Crystal Display (LCD) 95 Two-Stage Caller Identification 152 Type Message Record Field 251 ® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 UCD Hunt Groups 137, 139 announcement stations 137 overflow stations 137 priority level 139...
  • Page 390 Index ® INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Mail 20, 279 alternate message source 183 as message center 180 custom recordings 68 directory 268 fax destination number 62 mailbox and extension ID personal options 62 mailbox password 62...

  • Page 391: Voice Mail Flowchart

    Voice Mail Flowchart NOTE: At any menu level, you can say “Cancel” or press “Accept” or press to accept. ACCESSING THE SYSTEM ADMINISTRATOR’S MAILBOX • EITHER, Press the MSG button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login”...
  • Page 392 Part No. 580.8001 Issue 1.1, August 2005 A691/9112A...

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