Call Routing Announcement - Inter-Tel CS-5200 Administrator's Manual

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Call Routing Announcement

The Call Routing Announcement application can be used as a simple playback device that
plays a message and then hangs up to disconnect the call. This is especially useful for program-
ming hunt group announcement and overflow endpoints. Or, the Call Routing Announcement
application can use digit translation which allows the caller to press a single digit for access to
a endpoint, hunt group, or mailbox.
When a Call Routing Announcement application is used as a hunt group announcement or
overflow endpoint, calls to the application automatically stop circulating through the hunt
group if the caller selects a valid digit translation option. This allows the application to send
the call to other endpoints without the call being "pulled back" into the hunt group when a hunt
group endpoint becomes available and answers the call. However, if the caller does not dial a
valid digit translation option, the call will be pulled back if a hunt group member answers.
Automated Attendant Custom Audiotex Recordings
When accessed, the Call Routing Announcement application will play a custom audiotex
recording and then hang up.
Call Routing Announcement
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
CALL TO CALL ROUTING ANNOUNCEMENT
WITHOUT DIGIT TRANSLATION
Call Routing Announcement
answers and plays a recording.
Call Routing Announcement hangs
up. (If this is an announcement or
overflow endpoint, the call returns to
the hunt group.)
CALL TO CALL ROUTING ANNOUNCEMENT
WITH DIGIT TRANSLATION
Call Routing Announcement
answers and plays a greeting
Caller selects option
Call is sent to end-
point, hunt group,
Voice Mail, opera-
tor destination, digit
translation node, or
directory as deter-
mined by digit pro-
gramming.
Voice Processing Features
Caller does not
select an option
(Timeout)
Call is sent to end-
point, hunt group,
Voice Mail, opera-
tor destination, digit
translation node, or
directory as deter-
mined by Timeout
programming.
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