Acd Hunt Groups - Inter-Tel CS-5200 Administrator's Manual

INTER-TEL
4.

ACD Hunt Groups

NOTE
Automatic Call Distribution (ACD) can be programmed to distribute hunt group calls to equal-
ize call time or call count among the available members. If the System OAI Events premium
feature is included in your software license, ACD hunt groups can also be programmed to send
call information records that can be processed by an external device connected to a system
serial port (such as Call Center Suite).
ACD hunt groups can use the standard hunt group features described on
UCD features described on
ACD Hunt Groups
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
To join and record a call: Press the
menu button or enter the Join feature
RECORD
code (default is 386), followed by the Record-
A-Call feature code (default is 385). On dis-
play endpoints, the display shows BARGE-IN
IN PROGRESS. While on a call, the supervisor
can monitor, stop recording, or steal the call by
entering the appropriate feature code or press
the appropriate menu button.
To stop recording the call: enter feature code
385 (default) again or press the
menu button.
STOP RECORDING
To terminate any of the features: If off-hook,
hang up or enter the specific feature code of the
feature you want to terminate. If on-hook, press
the Speaker button or enter the specific feature
code of the feature you want to terminate. On
display endpoints, the display shows BARGE-
IN TERMINATED or SILENT MONITOR
TERMINATED (if you are silent monitoring at
the time of termination).
The Automatic Call Distribution Hunt Groups premium feature is required to use
ACD hunt group features.
page 137.
JOIN AND
IN PROGRESS
MONITOR
STOP RECORDING
or
MONITOR
SILENT MONITOR
System Features
BARGE-IN
STEAL
BARGE-IN
TERMINATED
OR
TERMINATED
page 134, and/or the
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