Acd Hunt Groups Span Nodes - Inter-Tel CS-5200 Administrator's Manual

INTER-TEL

ACD Hunt Groups Span Nodes

The premium feature called Remote Automatic Call Distribution Hunt Groups allows ACD
hunt groups to span nodes. Node-spanning ACD hunt groups can have either members or ACD
Agent IDs.
•
•
The Remote ACD Hunt Groups premium feature must be included in the software license
where the hunt group resides as well as any node that wants to have users login to the node-
spanning hunt group. The ACD Hunt Groups premium feature is also required. Because of this
fact, there are several cases that must be considered. The following table shows the different
displays and results for logging in to and out of ACD hunt groups with the different combina-
tions of the premium feature and the ACD Hunt Group enabled/disabled.
Table 24.
END-
POINT
NODE
Yes
Yes
Database Programming
•
ACD Hunt Groups Span Nodes
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Inter-Tel endpoints: If the system is programmed for direct connection of reverse
transferred calls, you are immediately connected. If not, press the flashing CALL, indi-
vidual trunk, or button.
IC
Single line endpoints: You are automatically connected.
Members: ACD hunt group members may include off-node endpoints, off-node single
lines, and Hunt Group Member extension lists.
ACD Agent IDs: Unlike members, there are no off-node Agent IDs. Agent IDs are
considered global throughout all nodes in which the Agent exists. This means that if
you create Agent ID 100 on one node, you must also create Agent ID 100 on all other
nodes that have an endpoint that a user may want to login to the hunt group using that
ID.
Displays and Results for Logging In and Out
HUNT
GROUP
DISPLAY
NODE
Yes AGENT
LOGGED
INTO HUNT
GROUP
XXXX
No CANNOT
ACCESS
RESERVED
FEATURE
No Yes CANNOT
ACCESS
RESERVED
FEATURE
No No CANNOT
ACCESS
RESERVED
FEATURE
ACD hunt groups have options allowing the addition of endpoint off-node devices, sin-
gle line off-node devices, and hunt group member extension lists containing local or
off-node endpoints or both.
LOGIN LOGIN
RESULT
Agent
logged into
hunt group.
Agent not
logged into
group.
Agent not
logged into
group.
Agent not
logged into
group.
System Features
LOGIN "ALL" LOGIN "ALL"
DISPLAY RESULT
AGENT Agent logged
LOGGED INTO into all local and
ALL ACDS remote groups.
AGENT Agent logged
LOGGED INTO into all local
ALL ACDS hunt groups, but
not remote
where feature
disabled.
AGENT Agent logged
LOGGED INTO into all local, but
ALL ACDS no remote
groups.
AGENT Agent logged
LOGGED INTO into all local, but
ALL ACDS no remote
groups.
Page 149