Endpoint Feature Codes - Inter-Tel CS-5200 Administrator's Manual

INTER-TEL
Trunk Access Codes
These feature codes are used for selecting trunks when placing outgoing calls.
Table 18.
Automatic Route Selection
(ARS)
Trunk Group Access 1–208
Emergency Call
Outgoing Call

Endpoint Feature Codes

The following pages list the general feature codes. When a default feature button can be used
in place of the feature code, it is indicated at the end of the explanation. Refer to
listing of the default endpoint feature buttons.
Table 19.
Account Code – All Calls Follow-
ing
Account Code – Optional
ACD Agent Login
ACD Agent Logout
ACD Agent Login/Logout Toggle
ACD Agent Wrap-Up Terminate
Trunk Access Codes
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Trunk Access Codes
FEATURE NAME
US/EUROPE
92000*
92001–
92208*
999 or as
applicable
Endpoint Feature Code Definitions
FEATURE NAME
CODE
Allows the system to select the desired route for
placing a call, as programmed in the database.
Selects an available trunk from a programmed
group of trunks for placing an outside call.
911/ Entering this feature code selects an outgoing
trunk and automatically dials the programmed
Emergency Call number, which is routed by
default out Trunk Group 1.
CAUTION: IP and SIP endpoints at remote sites
require gateway trunks, gateways, and appropri-
ate programming to reach their local emergency
responders.
8 Selects an outgoing trunk according to the pro-
grammed outgoing access mode for that end-
point. Inter-Tel endpoints use the OUTGOING
button or a Call button.
CODE
391 Allows the endpoint user to enter a forced or
optional account code that will apply to all
calls following the entry of this feature code
and will appear in the SMDR. To disable the
All Calls Following feature, the feature code is
entered again without an account code.
390 Allows the endpoint user to enter an optional
account code for SMDR reports during an out-
side call.
326 These feature codes allow an ACD hunt group
327 member (agent) to log into and out of the ACD
328 hunt group(s). The agent will only receive calls
through the ACD hunt group(s) while logged
in.
329 When an ACD agent completes a call, no
other ACD hunt group call will ring at the end-
point until the ACD Wrap-Up Timer expires or
the agent enters this feature code to terminate
the wrap-up session.
System Features
DEFINITION
page 95 for a
DEFINITION
Page 119