Advance Timer; Ucd Hunt Groups - Inter-Tel CS-5200 Administrator's Manual

INTER-TEL

UCD Hunt Groups

Uniform Call Distribution (UCD) hunt groups provide additional features to improve hunt
group efficiency. The features added when UCD is enabled are as follows:
•
•
•
Announcement and Overflow Stations
Announcement and overflow stations are individual endpoints that receive unanswered calls
when all of the hunt group endpoints are unavailable. They are not usually included in the hunt
group list. Announcement and overflow stations can be separate endpoints or they can be the
same endpoint. Also, each of the hunt groups can have the same announcement and overflow
stations or they can be assigned different endpoints. In a network, the announcement and over-
flow stations can be off-node devices.
Figure 6.
Call rings in to
Ext. 2000
UCD Hunt Groups
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
return the endpoint to its hunt group(s). Or, use the Hunt Group On/Off feature code
(324) to toggle the hunt group mode on or off. You hear dial tone.
Announcement and overflow endpoints pick up unanswered calls when the hunt group
endpoints are busy.
Hunt group priority ranking will place calls to one hunt group before another at end-
points that are members of more than one hunt group.
Hunt group supervisors can monitor outside calls of any member of the hunt group.
Announcement and Overflow Endpoints Example
No Answer

Advance Timer

18 sec.
Ext. 1000
Announcement Timer
18 sec.
18 sec.
Ext. 1001
18 sec.
Ext. 1002
Overflow Timer
72 sec.
18 sec.
Ext. 1006
18 sec.
Ext. 1007
Overflow Timer
72 sec.
18 sec.
Ext. 1011
18 sec.
Ext. 1012
Recall Timer
180 sec.
Recall
18 sec.
Dest.
Ext. 1020
Announcement
Station
(once only)
Overflow
Station
Overflow
Station
Can be
an Extension,
Voice Processing
System,
or a Hunt Group
System Features
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