System Forward Enable/Disable; Unanswered System Forward Calls - Inter-Tel CS-5200 Administrator's Manual

System Features
®
INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005

System Forward Enable/Disable

The user can enter feature codes that disable or enable System Forward at that endpoint. This
flag does not affect the endpoint's appearance on any other endpoint's call forwarding path.
The flag only determines whether the endpoint will have its own calls System Forwarded.
To enable or disable system forwarding:
•
•

Unanswered System Forward Calls

If a call that is following a System Forward path is not answered or all forwarding points are in
Do-Not-Disturb or busy, its final destination depends on the type of call, as shown in Table 28.
Table 28.
TYPE OF
Intercom
Call routing
ring-in (except
DISA)
Direct ring-in
Transfer from
an endpoint,
Automated
Attendant, or
Voice Mail
DISA (includ-
ing Call Rout-
ing to DISA)
Page 216
Inter-Tel endpoints: Enter the System Forward On (352), System Forward Off (353),
or System Forward On/Off (354) feature code. The display shows SYSTEM FOR-
WARD ON (or OFF). If disabled, the system ignores any System Forward paths pro-
grammed for this endpoint until System Forward is enabled.
Single line endpoints: Lift the handset and enter the System Forward On (352), System
Forward Off (353), or System Forward On/Off (354) feature code. If disabled, the sys-
tem ignores any System Forward paths programmed for this endpoint until System For-
ward is enabled.
Final Destinations for Types of Calls
ALL FWD POINTS
CALL BUSY OR DO-NOT-ANSWER
Rings at the last forwarding point
until it is answered or the caller
hangs up.
Rings at last forwarding point until it
is answered or caller hangs up.
Rings at last forwarding point until it
is answered or caller hangs up.
Recalls the transferring endpoint's
transfer recall destination when the
System Forwarding Advance timer
expires at the last forwarding point.
Rings at last forwarding point until
the Abandoned Call timer expires.
ALL FWD POINTS
IN DO-NOT-DISTURB
Call never leaves the principal end-
point.
Rings at the principal endpoint until it
is answered or the caller hangs up.
Rings at the principal endpoint until it
is answered or the caller hangs up.
If immediate forwarding is enabled,
rings the principal endpoint until the
applicable Transfer timer expires.
Then it recalls the transferring end-
point's transfer recall destination.
If a conditional forwarding is enabled,
rings principal endpoint until the Sys-
tem Forward Initiate timer expires.
Then it recalls the transferring end-
point's transfer recall destination.
Rings at the principal endpoint until
the Abandoned Call timer expires.
System Forward Enable/Disable