Inter-Tel CS-5200 Administrator's Manual page 160

System Features
®
INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
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Dial the extension number (or press the lit sta-
tion Speed Dial or Mini-DSS button) of the
endpoint to be monitored. After automatically
connecting to the call, the display shows
MONITORING <extension number>.
While silent monitoring a call, you have the fol-
lowing options:
•
Barge in on the call
•
Return to silently monitoring the call
•
Record the call.
Only 6-line display endpoints have the menu buttons mentioned in
these instructions. Users who have endpoints with a 2-line display,
NOTE
or no display, must use the feature codes to access the Barge-In
features.
To barge in on a call: Press the
menu button or enter the feature code 386
(default). On display endpoints, the display
shows BARGE-IN IN PROGRESS. While on a
call, you can monitor, record, or steal the call
by entering the appropriate feature code or by
pressing the appropriate menu button.
To return to silently monitoring the call: Press
the feature code 386 (default) again or press
the menu button.
MONITOR
To record the call: Press the
button or enter the Record-A-Call feature code
(default is 385). On display endpoints, the dis-
play shows MONITORING <extension num-
ber>. While on a call, enter the appropriate
feature code or press the appropriate menu but-
ton to monitor or steal the call.
To stop recording the call: Enter feature code
385 again or press the
STOP RECORDING
menu button.
To steal a call: press the
or enter the Steal feature code (default is 387).
On display endpoints, the display shows CALL
STOLEN FROM <extension number>. The
hunt group member display shows CALL
STOLEN BY <extension number>. When the
supervisor steals a call, it becomes a regular
call. While on the call, enter feature code 385
or press the RECORD menu button to record it.
BARGE-IN
RECORD
JOIN AND RECORD
BARGE-IN
MONITOR
RECORD CALL
RECORD menu
BARGE-IN
RECORD
JOIN AND RECORD
STEAL menu button
Supervisor Display
Hunt Group Member Display
Accessing the Barge-In Features
MONITORING
EXT 12345
STEAL
BARGE-IN
IN PROGRESS
STEAL
MONITORING
EXT 12345
STEAL
CALL STOLEN
FROM EXT 12345
CALL STOLEN
BY EXT 12345