Call Screening - Inter-Tel CS-5200 Administrator's Manual

System Features
®
INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005

Call Screening

Calls transferred from the Automated Attendant or a Call Routing Announcement application
can be screened, announced, or unannounced. Separate programming flags in the database
determine the methods used for transferring calls to endpoints with mailboxes, endpoints with
extension IDs, and extensions without mailboxes or IDs.
When a call is received by Automated Attendant or Call Routing Announcement and the caller
enters an extension number, the programmed Transfer Method determines how the call will be
transferred. The Transfer Method flags can be programmed in the database. If allowed in mail-
box programming, they can also be programmed by the mailbox user. The available Transfer
Methods are as follows:
•
•
•
In a network setting, the voice processing system can provide call screening for a destination
extension on another node. However, the node where the voice processing system is connected
must have an off-node device programmed for the destination extension and access to the
remote node.
Receiving an Announced Or Screened Transferred Call: Depending on the Transfer
Method programmed for your mailbox or extension ID, one of the following will occur when
you receive a call transfer from Automated Attendant or Call Routing Announcement:
•
•
•
Page 200
Announce Only: The caller is asked to state his or her name. Then the call is trans-
ferred to the associated extension number. When the user answers the transfer, the voice
processing system plays the caller's name and completes the transfer.
Screened: The caller is asked to state his or her name. Then the call is transferred to the
associated extension number. When the called party answers the transfer, the voice pro-
cessing system plays the caller's name. The called party has the options of replaying the
name, sending the call to Voice Mail if the extension has a mailbox, transferring the call
to another extension, accepting the call, or rejecting the call.
Unannounced: The call is transferred to the associated extension number without
announcing the call. This method is applied in the default state.
"Announce Only" Calls: When the caller enters your extension number, the system
asks the caller to record his or her name. The voice processing system then places a pri-
vate call to your endpoint. When you answer, it plays "You have a call from (caller's
name)." It then completes the transfer, and the transferred call rings at your endpoint.
Answer as usual.
"Screened" Calls: When the caller enters your extension number, the system asks the
caller to record his or her name. The voice processing system then places a private call
to your endpoint. When you answer, it plays "You have a call from (caller's name),"
and gives you the following options:
— To accept the call, press
your endpoint.
— To replay the announcement, press
— To send the call to Voice Mail, press
The caller is transferred to your mailbox and hears your personal greeting.
— To forward the call to another extension, press
ton. Then enter the extension number. The call is sent to the other endpoint. If that
endpoint has screened or announced transfers, the caller's name is played again
for that endpoint.
— To refuse the call, press
caller receives a recording that says you are not available and offers the option of
leaving a message.
"Unannounced" Calls: This is the default method for transferring a call. The call is
transferred to your endpoint without any kind of announcement.
or the ACCEPT menu button. The call will ring at
#
or the
REPLAY
1
or the
SEND TO V-MAIL
2
or the
3
or the menu button, or simply hang up. The
REFUSE
menu button.
menu button.
menu but-
FORWARD
Call Screening