Inter-Tel CS-5200 Administrator's Manual page 290

Voice Processing Features
®
INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
the caller presses
is invalid and the initial instructions are repeated.
Searches: With the voice mail directory, subscribers and non-subscribers can use speech rec-
ognition (if ASR is enabled) or dialpad digits (if ASR is disabled) to search for names in the
directory. Subscriber names are automatically added to the directory when the user's mailbox
is initialized. ASR may not be able to locate names that are pronounced differently than they
are spelled. For these types of names, use the alternate search method of spelling the name
using the endpoint dialpad digits. Refer to Table on
A caller begins a directory search by selecting the directory option from the menu. The caller is
prompted to say or spell the last name of the mailbox user they would like to locate. When the
caller searches for a name, the directory locates all matches (first and last names) for the name.
For example, if the caller searches for the name John, the system locates all of the subscribers
in the system with the first or last name of John. The list of matches might include the names
John Smith, John Jones, John Nielson, David John, Robert John, etc.
When one to 10 matches are located, the caller can browse the list of returned names by select-
ing the Previous (say "Previous" or press
directory lists are circular. That is, when the end of the list is reached, the next name played
will be the first name in the directory. When the correct name is played the caller says "Yes" or
presses
ing the search are displayed, and the caller can select a name by pressing the corresponding
menu button.
If the system locates more than 10 matches, the caller can either browse the list using the
options mentioned above, or filter the list by responding to the filtering questions generated by
the system. To narrow the search, the system prompts the caller to indicate whether the name is
the first or last name. After the caller has responded, the system returns a list of names that cor-
responds to the caller's filter parameters. If the system cannot locate an exact match, it returns
the closest match found.
Additional Information: After the caller accepts a name from the directory, he or she has the
option of requesting additional information by saying "More" or by pressing
requested, the system plays the mailbox number, extension number, and name (if they have not
been disallowed).
To perform a directory search:
1.
2.
3.
4.
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or a Directory menu button anyway, the prompts states that the selection
#
to select it. If the caller is a subscriber using a display endpoint, the names match-
#
Dial the voice mail number.
Say "Directory" or press
#
Say the last name of the person you are searching for or press the appropriate dialpad
buttons to spell the name. Refer to Table on
If 10 or fewer matches are located, you can access and browse the list immediately
(see step 4).
If the list contains more than 10 matches, you have the option to browse or filter the
list. (skip step 4, and see step
If 10 or fewer matches are located, you have the following options:
•
Say "Yes" or press
#
•
Say "Previous" or press
•
Say "More" or press
•
Say "Next" or press
3
•
Say "New" or press
4
•
Say "Cancel" or press
page 273.
) and Next (say "Next" or press
1
.
page 273.
5).
to accept the name that is played.
to browse to the previous name in the list.
1
to hear more information about the subscriber.
2
to browse to the next name in the list.
to search for a new name.
to exit the directory.
*
) options. The
3
. When
2
EM Directories