Consultation Hold; Hold Recall; Microphone Mute - Inter-Tel CS-5200 Administrator's Manual

INTER-TEL

Consultation Hold

To use Consultation Hold (single line phones only):
1.
2.
3.

Hold Recall

To answer a hold recall:

Microphone Mute

Whether handsfree or using the handset, you can temporarily turn off your microphone while
on a call. The call is still connected; you can hear the other party, but they cannot hear you.
Since the call is not placed on hold, no timer is activated. The
microphone is muted; the light will go off when you press the
microphone.
If you receive an Off-Hook Voice Announce call (refer to
button while speaking to the OHVA caller to mute the handset microphone. The caller on the
handset will not hear you or the OHVA caller. When you press
microphone is re-enabled.
You cannot mute the microphone on your phone while your call is on hold at another phone.
NOTE
Muting the endpoint microphone:
1.
2.
Consultation Hold
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
While on a call, hookflash to place the call on consultation hold. You hear three short
tones followed by dial tone.
You can place a call or enter a feature code.
If you hang up while the call is on consultation hold, the call immediately
NOTE
recalls your endpoint. If you hang up after dialing an extension number,
the call transfers to that endpoint.
Return to the caller on hold by hookflashing.
When the recall rings at your endpoint, the display shows <endpoint or trunk>
RECALLING. Lift the handset or press the
fessional Display, and Model 8560 phone users can press the ANSWER menu button.
Single line endpoints are automatically connected; Inter-Tel endpoint users may need
to press the flashing Call or individual trunk button.
If you receive complaints from IP phone users about losing audio on muted calls,
there may be a firewall issue. Contact your local Inter-Tel dealer for assistance.
To temporarily turn off your microphone while on a call, press the
MUTE menu button, or press the Special button and enter the Microphone Mute On/Off
feature code (314). The
MUTE
MUTE ON. If off-hook, do not hang up (unless you press the Speaker button first).
Press the lit button or
MUTE
enter the feature code (314) to turn the microphone on. The
the display shows MICROPHONE MUTE OFF.
button. Executive Display, Pro-
ANSWER
MUTE
page 184), you can press the
button is lit, and the display shows MICROPHONE
UNMUTE menu button, or press the Special button and
System Features
button is lit when the
MUTE
button to re-enable the
MUTE
again, the handset
MUTE
button or
MUTE
button goes off, and
MUTE
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