Responding To Messages - Inter-Tel CS-5200 Administrator's Manual

System Features
®
INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
2.

Responding to Messages

Viewing Waiting Messages
To view received messages at a display endpoint:
1.
2.
Answering Messages
To answer messages at a display endpoint:
1.
To answer messages at a non-display endpoint or single line endpoint:
1.
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menu button to use the intercom directory to look up a number. Refer to
instructions.
Other Inter-Tel endpoints: While on- or off-hook at your endpoint, enter the Cancel
Message feature code (366). The display shows CANCEL MESSAGE ON EXT #.
Single line endpoints: Lift the handset and enter the Cancel Message feature code
(366).
Enter the extension number of the endpoint that has the message indication that you
want to cancel. You hear intercom dial tone if off-hook, or confirmation tone if on-
hook. The display shows MESSAGE CANCELED FOR <username>. If a message was
not present at the called endpoint, you hear reorder tones and the display shows NO
MESSAGES TO CANCEL).
If your button is flashing, one or more messages are waiting and the display
MSG
shows YOU HAVE XX MESSAGES.
Model 8660 or 8662: While on-hook, press the
press or
PREVIOUS NEXT
Other Inter-Tel endpoints: While on-hook, press the
view waiting messages.
A displayed message will show MESSAGE RECEIVED FROM EXT XXXX. If
desired, you can answer or cancel a message while it is displayed, as described below.
When the desired message is displayed (as described above), press the
menu button while on- or off-hook. Depending on how the message was left, an
REPLY
intercom call is placed to the endpoint that left the message or to your message center.
If, when you respond to the message, the called endpoint is unavailable
(does not answer a private call, is busy, or is in Do-Not-Disturb), your
button continues to flash (and the display indicates a waiting
MSG
message) unless you immediately leave a message before hanging up or
cancel the message after hanging up. The message waiting indications
NOTE
are canceled automatically only when you have actually connected with
the called endpoint. Message indications from Voice Mail will only be
cleared if you save or delete the waiting Voice Mail message. The
button will re-light if you clear the message indication without
MSG
saving or deleting the Voice Mail.
If the button continues to flash, there is another message <display shows the
MSG
next message. Repeat step 1.
Inter-Tel endpoints: If you see a flashing endpoint
button. Depending on how the message was left, an intercom call is placed to either the
endpoint that left the message or your message center.
VIEW MESSAGES
to scroll to the desired message.
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menu button. Then
button repeatedly to
MSG
button or the
#
button, press the
MSG MSG
Responding to Messages
for