Related
Documentation
Guidelines for Packing Router Components for Shipment
Related
Documentation
Copyright © 2013, Juniper Networks, Inc.
Appendix G: Contacting Customer Support and Returning MX2020 Hardware
Preventing Electrostatic Discharge Damage to an MX2020 Router on page 320
Powering Off the DC-Powered MX2020 Router on page 138
Replacing an MX2020 Three-Phase Delta AC Power Cord on page 283
Replacing an MX2020 Three-Phase Wye AC Power Cord on page 296
Disconnecting an MX2020 DC Power Distribution Module Cable on page 274
To pack and ship individual components:
When you return components, make sure they are adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
Use the original shipping materials if they are available.
Place individual components in electrostatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION:
Do not stack any of the router components.
Returning a Hardware Component to Juniper Networks, Inc. on page 410
Contacting Customer Support on page 409
413