Mx2020 Fan Tray Serial Number Label; Contacting Customer Support; Figure 171: Mx2020 Fan Tray Serial Number Label - Juniper MX2020 Hardware Manual

MX2020 Fan Tray Serial Number Label

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Contacting Customer Support

Copyright © 2013, Juniper Networks, Inc.
Appendix G: Contacting Customer Support and Returning MX2020 Hardware
Displaying MX2020 Router Components and Serial Numbers on page 393
Contacting Customer Support on page 409
Returning a Hardware Component to Juniper Networks, Inc. on page 410
Guidelines for Packing Router Components for Shipment on page 413
The serial number is located on the top left-hand corner of the fan tray, near the captive
screw (see Figure 171 on page

Figure 171: MX2020 Fan Tray Serial Number Label

Displaying MX2020 Router Components and Serial Numbers on page 393
Contacting Customer Support on page 409
Returning a Hardware Component to Juniper Networks, Inc. on page 410
Guidelines for Packing Router Components for Shipment on page 413
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
409).
409